Robertson Homes Dunbar reviews

★★★★★ 3/5

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Decent enough builder and built some…

Decent enough builder and built some great houses, albeit some of the developments have ongoing issues with snagging etc. However, I have bought various new builds and all very similar in follow ups for snagging etc, so below average maybe on others but happy with overall build.Some of the homes at Wynyard are displaying lots of posters in windows to show their frustration with snagging that is still outstanding, I get this but really is there any need to have posters in windows ? It brings the tone of the neighbourhood down. I think it's time some consideration was took for those private sellers trying to sell their homes and move on, I think the protest with homemade posters is harming private sales more than the Robertson builder.

Mr · 13 February 2024

★★★★★ 1/5

Trustpilot

Woefully inadequate wynyard

Woefully inadequate. Almost 2 years in and still waiting for numerous problems to be fixed at Wynyard. Robertson’s can’t seem to get contractors to fix our issues or finish the landscaping but in less than half the time we’ve been waiting they’ve managed to build new show homes that look immaculate.Prospective buyers DON’T BE FOOLED, once they have your money they’re no longer interested in you, your property or the state of the estate

JM · 6 June 2024

★★★★★ 5/5

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Dan and Sarah - 5 Stars!

The customer service from Dan and Sarah, from the very beginning of our buying journey was second to none. They made the buying process as stress free and as quick as possible. We really cannot thank them enough. We are more than delighted with our new home! 😊

Beth · 2 June 2025

★★★★★ 1/5

Trustpilot

Terrible workmanship, hundreds of snags, no after-sales accountability

Lovely designs, and loads of assurances from the sales staff despite knowing full well that the houses were being sold in a terrible condition.Please note that almost every 5 star review on here is from people who haven’t actually moved into the house yet! Please, buyers, only review what you have actually sampled, and don’t be pressured into posting reviews before then!Unfinished house (literally full of 10-15 people still working on it when we got the keys), filthy, and terrible standards of workmanship, with many problems in every room.Initial after-sales had some work done, with things less awful after 80 tradespeople’s visits in the first two months, that made our lives a waking nightmare.After that, still hundreds of outstanding issues, almost total silence and lack of response, from every level of the company. The company ethos seems to be evasion, lip service, empty promises and avoiding spending any money on repairs that they can get away without spending.18 months in, still huge numbers of defects. No resolution in sight.

Will · 22 December 2023

★★★★★ 5/5

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Brilliant

Brilliant. Thankyou to Wes and the team for the tour beautiful homes and venue.

Brent · 13 November 2024

★★★★★ 5/5

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Cannot fault this company

Cannot fault this company! I bought a house at the Ness Castle site in Inverness and from start to finish the process was flawless. Extremely well looked after by the sales team throughout, great communication regarding choices and how the sale would work. Since moving in any issues (which were all minor) have been seen to very quickly by Garry (foreman) and his team’s outstanding customer service. Would highly recommend Robertson Homes!

Heidi · 16 June 2021

★★★★★ 5/5

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We are so grateful for all the help and…

We are so grateful for all the help and advice we have had from Linda at Newton Manor Dunbar as we make the journey to buy our new property. Nothing is too much trouble for her and nothing is too "trivial". You feel like she is on your side. Professional, pleasant and personable she is a calming and reassuring presence in what could be stressful times. Jean & Ron

Ronald · 13 December 2021

★★★★★ 1/5

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Well where do you start a snagging list…

Well where do you start a snagging list as long as your arm, garden floods walls not straight massive cracks drive sinking water leaks damp it goes on and on. The finish is an absolute disgrace 300k and painted by a 5 year old. When you call to get it fixed nothing happens had faults last so far 478 days avoid these cow boys like the plague modern day cowboys.. DONT WASTE YOUR MONEY

Luke · 15 October 2020

★★★★★ 1/5

Trustpilot

Robertsons not keeping their promises!

I'm disgusted at the recent news that Dargavel Primary school will now not be ready for August as promised. Up until 2 weeks ago we were assured it would be, now the bombshell has been dropped 2 weeks before the end of term. Blatant disregard for hundreds of children being left without a school, poor show Robertsons! I'm sure this could still be done on time if enough effort was made!

Nicola · 10 June 2021

★★★★★ 5/5

Trustpilot

GREAT GLEN HALL

I have visited this development a couple of times and have been blown away by the standard of this period building conversion. I viewed both townhouses and apartments and was very impressed by the standard of the accommodation and finishings.Liz from Robertson Homes was very helpful and knowledgeable about the development and incentives available to me. I only hope i can secure a purchase of one of these in the near future!

Hopeful · 24 March 2021

★★★★★ 1/5

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Calderwood development

Dear future buyers please be careful When selecting this builder. Do not get bought by “amazing” space and garden rooms. The quality of the build is comparable to BASIC poor material and finishes. The customer SERVICE DOES NOT EXIST. If tou really like the house get ready to chase on a daily basis to people who ignore you, provide unprofessional service and advice. We moved in a year and a half ago and STILL not half way through. Robertson’s caused damage to our house by rectifying the snags and what is worst installed a defective item. I just cannot stress enough to warn you what you are signing yourself up to. We live in the calderwood estate so please you are welcome to knock on ANY neighbours door and hear the truth. The sales team will make promises that senior people are involved in the development and things are escalated and addressed- LIE! We had from scratched grass to no flush windows that put through draft and robertsons fake promises to fox it before winter AGAIN. Our heating system was not working (winter time) and we needed to buy and replace it at our own cost as it took ages for Robertson to respond and they still haven't. If you think the CeO cares or you will cc all the top shots, trust me they do not care. No one never took our concerns seriously. I genuinely do not understand how much they bribe to get those awards as from trust pilot you can see 55% 1 score and if it would be -100 i would give them!

Ella · 17 November 2023

★★★★★ 1/5

Trustpilot

Robertson's Homes - Wynyard Estate

Robertson Home's after sales support has been non-existent. When we moved in our home 2 years ago we were advised that the Robertson promise was that any snagging items (of which there were many!) would be resolved within 28 days. Well, 803 days later we are still waiting... Calls to Customer Care go to answer machine, emails go unanswered. Their hope seems to be that we will just give up and fix our remaining issues ourselves (not happening). They have very little tradespeople directly hired by Robertson's so all snagging is carried out by subcontractors who either lack the skill, time, parts or inclination (or a combination of all 4) to resolve any issues.This is not how it should be and its not what we were sold. If Robertson's put half the effort into after sales customer care that they do into Marketing their new properties to unsuspecting customers all would be well!

A · 15 November 2023

★★★★★ 1/5

Trustpilot

ROBERTSONS AT WYNYARD

READ OTHER REVIEWS. ROBERTSON HOMES AT WYNYARD JUST OFFER PROMISES - THE REALITY IS QUITE DIFFERENTAfter nearly 2 years of constant empty promises by a revolving door of salespeople and site managers, we, two of the homeowners at Phase 1 in Wynyard for Robertson homes have been reduced to protesting outside the sales office opened for Phase 2! The snagging list for our house, supposed to be looked at in 7 days by Robertson’s and completed soon after is still ongoing. We have lost countless days of work due to tradespeople in and out of our house. Because of that, the house does not feel like we own it, and there is still a lot to do. This ‘luxury’ house we were sold, certainly does not have luxury walls, joinery, painting, tiling or carpeting. We along with others have experienced leaks through two ceilings, roof tiles falling off, on one occasion, just missing us by a minute as we had been sat out there, and it appears that after nearly two years, they are only just getting round to landscaping, despite promises of it happening in November 2022, and most probably because they have Phase 2 to sell. In some places the snagging list you provide again and again is ‘botched at best’. After sales service is non existent. They promise you the earth at the sales part of the transaction, say untruths about tradespeople, products and where future building will go (‘No they will never build on the deer run, they couldn’t!’ is just one untruth told to us, oh hello Phase 2!) then hibernate when things go wrong, burying their heads by not answering calls or emails for months on end. Lots of added extras paid for by us were still not installed until summer of this year. Robertsons appear to employ incompetent tradespeople who are unqualified for the job and when they do turn up (it’s not always a given despite them booking it in), do not have the correct parts, the tools, and sometimes make things worse than they were previously. (We had to lend a decorator a ladder cloths and brush to paint a part of the ceiling.)Zero training given to salespeople - zero communications given to tradespeople which is why there is ZERO care given to customers who part with their hard earned money, because once they have that, it appears you are left on your own. If you don’t believe us, come down and speak to ‘The Real Houseowners of Wynyard’! We will have the kettle on, (hopefully)!

Catx · 15 November 2023

★★★★★ 1/5

Trustpilot

Robertson homes Wynyard Estate are the…

Robertson homes Wynyard Estate are the most uncaring company I have ever come across. What a totally frustrating process and 12 months to date.The customer care is dreadful - non-existent would be a better description.Recently, I have sent several e-mails to the customer care department reminding them of things that needed to be fixed, I got the usual we will be touch in 48 hours - ten days later and one follow-up email (with the same response), they have still not had the courtesy to respond. I have now sent 12 months of unanswered emails to NHBC resolution to see if they can intervene!If you are thinking of purchasing a house on the new Robertson's Wynyard Estate please rethink - they will tell you that they have changed their customer care department (we were told this recently) please don't believe them.I could not recommend this company to anyone.

Anthony · 11 November 2023

★★★★★ 5/5

Trustpilot

DUNBAR NEWTON MANOR

From first viewing the show-home at Dunbar, Newton Manor to picking the plot and extras for the house the staff have been excellent with their advice and communications throughout to finally settling in to my new home. Lyndsay, Jenny and Karen have been fantastic with advice on picking tiles, flooring and the kitchen extras and keeping in regular contact with the various stages of the build and always been on hand to answer the many questions and concerns we had throughout the process. It really has been an exciting journey that we have been made feel a big part off and now we can relax in a high quality home.

Laurence · 11 November 2023

★★★★★ 1/5

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Robertson’s at Wynyard

Our dream home has become a nightmare. After 16 months and more than 80 trades we still do not have a finished room in our ‘luxury’ home.Show homes and marketing are phenomenal, but the reality is far from the glossy brochure!Robertson Homes are the WORST company I have ever come across and cannot believe they are still in business. Once they have your money they run for the hills. Almost every house in the small development of 39 houses has had major issues, most of which are still waiting to be fixed.They are now building another 143 houses……..my advice, don’t be fooled by their sales tactics, buying from Robertson’s means years of hassle and misery, for which you have paid a massive premium and will be lucky if you ever get fixed!!!

JM · 10 November 2023

★★★★★ 1/5

Trustpilot

Wynyard - Woeful after-sales, shambolic landscaping

Beautiful home. Well thought out and designed.Sales process makes everything look fantastic. Plenty of glossy brochures and promises and how everything will be seamless and stress-free and all supported by a superb after-sales service.BUTOnce the money is handed over the story is totally the opposite. 120 snags ranging from windows that don't close, garage that floods, plasterboards and decoration to be redone, water leaks through the ground floor ceiling etc etc. I fixed over half of these myself in an attempt to move forward. About 30 abandoned in an attempt to make the list shorter. The other 30 gradually worked through with the developper but for many planned visits no-one turns up, or someone who says it's not their job or someone who is clearly not competent for the job. If you work, this is an absolute nightmare.We are not of any value to Robertson Homes but rather the contrary.Constant changes to site management and customer care reps leads to loss of information and planning and then the whole thing needs to be restarted. How RH can publicly claim to be ISO9001 certified is beyond my comprehension - there is absolutely no survey of customer satisfaction and no evident processes in place. I wonder if company management knows the level of dissatisfaction but simply do not want to know or do not want it in writing. Management certainly never appears or shows any interest, but give the impression of hiding far away behind the junior staff.Wynyard Phase 1 landscaping is shambolic and a disgrace. To compare, please go and see the Bellway Homes estate at Wynyard. Robertson Homes appears to have no pride in the product - when the flagpoles were taken down the ground supports were simply left sticking from the ground, and still there. No-one checks or cares about anything. The pathway between the houses is a shambles. Overgrown mess hiding piles of building debris including broken barriers.My advice - keep away unless you want some years of stress.What a shame - it would be so easy for Robertson Homes to fix this issue that is apparent throughout the Phase 1 development. I actively encouarge RH to take the steps to sort these Phase 1 issues and have an estate of satisfied customers.

Lindsay · 6 November 2023

★★★★★ 5/5

Trustpilot

Wes was a great host

Wes was a great host. Hospitality was great. We are now meeting with Maxine to book a plot.

Samantha · 10 August 2024

★★★★★ 1/5

Trustpilot

Poor after sales service

This review is aimed solely at Robertson’s customer service and after after sales care. We are very happy with our home. Despite emails & on-site discussions, Robertson Homes continue to fail in rectifying a long standing issue on our plot. After nearly a year of dialogue, we are no nearer in resolving this issue. The work is not the finished but the remaining hill on my property will simply be turfed I’m sure. How hard can it be to build a small retaining wall on my boundary, back fill with soil, level it with existing land, turf and build a fence?

Richard · 31 October 2023

★★★★★ 1/5

Trustpilot

Little more than thieves

Do NOT buy from this company!!!!We have a 6 year old Robertson house with a roof that leaks like sieve, looks like it was built by the cast of the muppets on a Friday afternoon.Water penetrating 3 upstairs room including a child’s bedroom and a wooden roof structure soaking and mouldy.Biggest mistake you will ever make, just don’t.

Derek · 14 January 2023

★★★★★ 5/5

Trustpilot

Hamilton Heights

Moved into the Hamilton Heights development late December. The sales team (Gillian) were really helpful from the outset to purchase. The house itself is really nice, with a high standard of finish. As you'd expect there is some snagging, but Russell and Brett have provided excellent site aftercare as we worked through the list. Both have been professional and really friendly and accommodating.Based on what I've experienced so far, I would recommend Robertson Homes.

AMC · 3 March 2024

★★★★★ 5/5

Trustpilot

Professional & friendly service from start to finish.

I'm a big believer in 'do what you say you're going to do' and the team at Hamilton Heights certainly do that. We moved into our new home in May and as with any new purchase of this scale, we've experienced some snagging but Russell and Brett have acknowledged and dealt with any issue we've had in a timely manner. The whole team at Hamilton Heights are professional and friendly and always follow up on any query we've had, big or small.

Bryan · 16 October 2023

★★★★★ 1/5

Trustpilot

Absolute disgrace of a company

Absolute disgrace of a company, couldn't screw in a lightbulb properly if they tried. They've butchered my whole apartment complex and I'm now forced to move as its that bad.

Damian · 30 September 2024

★★★★★ 5/5

Trustpilot

Fantastic Team! Hamilton Heights

I’ve waited a few months now since moving into our new home at Hamilton Heights just so that I could give an honest review. We got our keys in June and since then have run into the usual wee niggles that are to be expected when moving into a new build. I can honestly say that from Day 1, the service we have received from the team has been nothing short of exceptional. Russell and Bret are a credit to the company. Regardless of the problem, everything we have reported has been dealt with in timeous, professional manner from start to finish even with follow ups. I like to give praise when it’s deserved, Bret, especially, has been a star! The assistance with the smallest issues has been outstanding, nothing has been too much of an ask! An absolute credit to Robertson Homes! We are now settled in to our new home and it honestly wouldn’t be the same without the help we’ve received from Russell, Brett and the rest of the team!

Paul · 13 October 2023