Robertson Homes Dunbar reviews

★★★★★ 1/5

Trustpilot

Should be a ZERO

Should be a ZERO. Do not trust Robertson Homes. They are building the new school at Dargavel and have massively lied to parents and the local authority about progress and completion dates. The school was due to open in August, two weeks ago the builder confirmed all was on track... only to completely turn around and say the build won’t be ready. We have heard rumours staff have walked out because of pay disputes. Do not trust this builder! They have let down 300 families.

Very · 11 June 2021

★★★★★ 1/5

Trustpilot

Robertson construction & Robertson…

Robertson construction & Robertson homes are both building within Dargavel Village in Central Scotland. They share the same board of directors & according to there website statements they were both founded by Bill Robertson (William George Robertson) of Elgin. Robertson homes are still managing to throw up homes however there will be no school for yo children to attend within the area due to Robertson construction being awarded the contract by BAE & Renfrewshire council to complete the build of the Dargavel primary school, this school is the only school being built in the area to educate the children of this development, The current local school are now erecting cabins to teach kids (it's like going back to the 70s). THREE weeks ago it was agreed that although the top floor of Dargavel primary school would be delayed to complete small jobs like painting etc. the bottom floor would safely open to all children in August 2021. Today I am reviewing Robertson homes as on the 7th of June it was conveyed to Bae that the school would in fact not be open on time & the reason behind this was construction workers walking off site for better paid jobs on other sites. The schools close in 13 days for the end of term and children & parents now do not know what to do for not only safety due to high numbers now being squashed into an already full school during CoVid restrictions (see we can use that excuse too) but also what is the best for our childrens education. My advice is don't touch Robertson Homes while they are failing at providing the basic infrastructure through there sister company.

Carol-Anne · 11 June 2021

★★★★★ 1/5

Trustpilot

Deplorable behaviour from Robertsons

Deplorable behaviour from Robertsons. Leaving hundreds of children without a school. What's worse is that they are doing absolutely nothing to rectify this. No representation from Robertsons has come forward to explain or apologise. Council confirming materials and resource is an issue, yet new houses are flying up daily. Sort your priorities out, Robertsons. Get the job finished. Putting profit before our children's education, mental health and general wellbeing is sickening. Make it happen!***Editing in response to Robertson's response*** You are all part of the same group and you clearly know all about it, so can you please explain why Robertson's only advised BAe/the council and hundreds of families on Monday 7th June (3 weeks before the end of term) that we would be without a school come August, if the pandemic is to blame? And why is this not affecting house builds? Why do you continue to prioritise house builds?

Carly · 11 June 2021

★★★★★ 5/5

Trustpilot

Glenburn Manor- Jackton

Hi, I would like to say a huge thank you to Robertson homes at Glenburn Manor for the great customer service. Fraser who works within the sales team was just fantastic from the moment to viewing the show home to all the enquires we had about planning to make Glenburn Manor our dream home. I felt the support my partner and I got through the whole process of purchasing the home was very pleasurable and not as stressful as anticipated. When moving into our new home (of course snagging items were expected) though I must admit my partner and I could count on one hand on the minor snagging items that needed sorted. The standard of the build blew my partner and I away with the high quality standard and only with a few upgrades!! The home looked like we had paid for the full house to be upgraded with extras but it wasn't just blows my mind!!!! Site manager and his team have really worked together to make this site special to build Glenburn Manor to a outstanding standard . You have an amazing team of workmen and workmanship. Huge well done. Thank You, S&M

MG · 9 June 2021

★★★★★ 5/5

Trustpilot

Great Glen Hall, Exceptional.

In the process of buying our 3rd property from Robertsons at Great Glen Hall Inverness. Sales manager Jacqui and Liz have gone above and beyond expectations to make the process of buying and selling an enjoyable experience, and to ensure we are totally satisfied with the end result. We used the easy move scheme which was exactly what we needed. We never felt pressured at any point and help was always on hand to assist with interior choices. The communication throughout all stages of the build process to ensure we were up to date with any changes and satisfied with the progress was excellentWe have bought new builds before but the customer service does not come close to what we have experienced with Robertsons. The interior finishings are excellent. Overall we are delighted with the house and service provided. We would highly recommend buying from Robertsons, and the warm and friendly approach from Jacqui and Liz and the site staff should be a credit to the company. Brian and Liz Kelman

Liz · 28 May 2021

★★★★★ 5/5

Trustpilot

Bowes Manor, Burnopfield

We're currently in the process of buying our new home with Robertson Homes and its safe to say we're hugely impressed.From the moment we met Marie its been such an incredibly pleasant experience. Her easy going friendly approach coupled with her above and beyond dedication to providing an efficient professional service have made this whole process outstanding on every single level. We genuinely feel all our needs are heard and changes are made to accommodate these without any hassle or objection. Buying a home with this company really feels like you're considered and listened to as an individual (not just a buyer) and they've already showed flexibility in how they approach changes for us.Sometimes 5 stars just aren't enough - we'd give more if we could.

Keith · 19 May 2024

★★★★★ 1/5

Trustpilot

poor finish, customer care non existent

It comes as no surprise that others have had the same poor experience with Robertson homes. They have an excuse for everything!Water coming through a utility room ceiling and i was asked to stop using the bathroom above as it wasnt seen as an emergency, bannister disconnected at the top of the stairs causing both a hazard and a pinch point for injury.Interior decor and finish is shocking, all done free hand. Nothing masked off. Some external doors painted, other left unpainted. Glass units in windows and doors scratched, front door painted in the rain. Sunk drive way, ripped door seals letting in water during the winter.All these points were mentioned prior to moving in and on the 7 day handover window. My front door was then sanded down and left for 8 months before i went and got the paint and done it myself.landscaping outside my house has remained areas of weed and mud for 8 months now with covid being the excuse, despite landscapers, builders, plumbers being in other areas of the site.I have made contact with the Director of the company who also ignored my letter - so from the bottom to the top this company lacks empathy and sympathy with the people who buy new homes from them.if you want a poorly finished house where nothing will get sorted once you move in buy a Robertson home!

Allan · 29 April 2021

★★★★★ 1/5

Trustpilot

Poor build quality, poor customer service. Avoid.

We moved into our new flat in Glasgow back at the very start of the first lockdown, after a few weeks the list of snags grew and grew, most of which are just poor build quality. Flooring not fitted properly, tiling and sealing not done properly, doors and door frames not straight, items we had paid extra for not fitted. Once the lockdown had ended at the start of summer, contractors were supposed to come in to fix the issues, most of them came in and made the issues worse or just didn’t show up at all. Now we are a year on and very few of the snags have been fixed. Customer service is non existent, so don’t expect any help with anything. You feel like everything is an inconvenience to them, they drag issues out for as long as possible hoping that you’ll give in and just forget about it. Also now the staff and managers have left the area, the site has been left in a mess, car parking incomplete, with building materials left dumped in our parking area for the last 6 weeks.

Judi · 26 April 2021

★★★★★ 1/5

Trustpilot

Absolutely awful builders

Absolutely awful builders. I bought my house through the urban union site in Edinburgh. Everything on my snagging list took 2/3 years to have fixed and now one of the ‘fixes’ they have done has collapsed so now I have a window in the kitchen which can’t be used (fire hazard) they refuse to fix it as they are blaming the contractors. Awful customer service and no accountability because if they can blame the contractors then they will.

C · 12 September 2021

★★★★★ 5/5

Trustpilot

Excellent experience

We have just moved into our Robertson home and we are delighted. From viewing the show home to moving, we have had an excellent service from the Robertson's team. Diane at the sales office has been extremely helpful throughout and was very knowledgeable in all aspects of the process. We had great assistance and advice to choose our colour scheme and were really pleased to see it when the house was ready. Communication is always very efficient and it is clear the Robertson team liaise very effectively as there is always a prompt response. Immediate snagging has been dealt with quickly and we have found the site managers keen to help. We have had a super experience so far with Robertson's and absolutely love the design and flow of the house.

Sandra · 18 April 2021

★★★★★ 1/5

Trustpilot

Buying a Robertsons Homes house was the…

Buying a Robertsons Homes house was the worst thing we have done to date. The quality and finish of our house is extremely poor. We have reported hundreds of issues and problems, many of them dont even get recorded as problems. The site manager and sales executive promised the world on the day we got our keys but clearly we're only telling us what we wanted to hear. Likewise the construction manager who visited only took interest in a small of issues and lied and misled us into doing an additional area of lockblock and chuckies, to tell its that that caused a problem reported months before. He knew exactly what he was doing, he even provided us with materials to do parts of the work. We formally complained about this on the 10th of Last month, and was told by the customer services manager we would hear a response from the construction director within 10 days. We are still waiting. Every problem seems to be ignored or suggested fix being silicon or painters mate. Roofs leaked, external doors leak, silicon will fix it. No apparent Interest in fixing issues and now I have to wait for yet another inspection, pushing well into my 2 year snagging period. To top it off Construction Manager and Customer Service Manager both told me not to go to NHBC. This quality of work and customer service on the doorstep of the original founder Billy Robertson is truly awful.

Matthew · 9 April 2021

★★★★★ 5/5

Trustpilot

We had a great experience with…

We had a great experience with Robertson homes. Our initial contact was with Diane who was the sales representative. She was fantastic throughout, always attentive and very prompt in getting back to us. She made the whole process straight forward and was always available if we had questions.Once our house was ready the move was effortless, Robert the site manager was again always available and checked on us regularly in the first few weeks to make sure everything was going to plan. All the staff on site were extremely respectful as we were one of the first homes to be ready so a lot of building work still going on when we first moved.The home itself is exactly as we had wanted it, we were able to go to the Ashley ann showroom to pick our kitchen which we love.Overall we are extremely happy with our new home and the service provided by Robertson homes.

Grace · 8 April 2021

★★★★★ 5/5

Trustpilot

We absolutely LOVE our new Robertson…

We absolutely LOVE our new Robertson home it's a really gorgeous spacious house, really good build quality compared to the other well known house building brand on the same estate and with much better thought out use of space inside, all the fittings inside the house are top quality and the whole feel of the house speaks quality.We had one slight issue with a seal in the main bathroom and the site manager had it fixed the same morning we noticed/reported it.

John · 6 April 2021

★★★★★ 5/5

Trustpilot

Glenburn Manor Diane Goold is Amazing

Glenburn ManorWe are currently buying a home at Glenburn ManorWe have found Diane Goold amazing !"Above and Beyond" is the phrase designed for DianeNot only is she super knowledgeable and efficient she is an absolute delight to deal with.Even when we changed our mind about our kitchen choice last minute she worked on her day off to help us and ensure we were happy.What can we sayTruly amazing a credit to Robertson Homes!Sharon and Brian

Sharon · 28 January 2022

★★★★★ 1/5

Trustpilot

A year in and still can’t use our Garden - lies and broken promises

We purchased a property from Robertson Homes over a year ago. Unfortunately, our dream of enjoying our garden has turned into a frustrating nightmare. Despite numerous inquiries, we've been left in the dark with no confirmed date for when the work will finally be completed. This has caused significant inconvenience and delays.For over a year, our garden has remained unusable. We've had to cancel appointments with landscapers and materials we ordered are stuck taking up space. The lack of communication and timescale from Robertson Homes has been incredibly disappointing, falling far short of the 5-star customer care they advertise.We urge Robertson Homes to prioritise resolving this issue and provide us with a clear timeline for the completion of the garage water leak project so we can start work on our garden. We simply want to be able to use the garden we paid for.

Sarah · 25 April 2024

★★★★★ 1/5

Trustpilot

Worse than most builders

Worse than most builders, customer service is great until they have your money and you have your keys, after that they have zero interest in you. I’m not surprised they have so many bad reviews, they offer no customer care whatsoever.Update 23.04.24 - We are having adaptations to our home due to my wife needing to live downstairs. The BS the sales staff told us about there being the infrastructure to install a downstairs shower is just lies. It’s all a fabrication on the drawings, no drainage pipes or anything installed.

Alan · 23 April 2024

★★★★★ 1/5

Trustpilot

Dunbar Fair Acres

Houses well designed and appointed in a great location but the sales process, and particularly post reservation, leaves a lot to be desired. Incentives grudgingly offered, and after a lot of theatre involving stepping outside to call the "sales manager" etc. Sales team operating out of a show-home what barely functioning IT and no ability to take payments for extras (bullet dodged), creating a bad impression entirely out of line with the sales pitch and website. Extras offered are different to the RH website and tile samples are unceremoniously dumped in a dusty garage to review - would have expected more when about to spend £10k. The extremely aggressive legal team take an approach not commensurate with the stage of build (to insulate RH against any drop in prices I guess), despite being in an extremely strong position as a buyer and having over 9 months until build completion. Overall, the impression created was that the individual customer experience didn't matter due to overall demand and the fact there would more than likely be some other mug along to reserve.

Editraveller · 3 January 2021

★★★★★ 1/5

Trustpilot

Avoid this builder at all costs the…

Avoid this builder at all costs the build quality is absolutely shocking and the aftercare/defect repair is non existent. The after sale teams sole purpose is to get past the 2 year deadline with as little outlay as possible and hope by wearing you down you simply pay for the repairs yourself. I have a garden that is waterlogged 12 months of the year, a front door that was so poorly fitted it had to be completely replaced. Still not painted (undercoat only) 12 months later, 2 inch gaps in the soffits that they insist is within spec so refuse to fix, mono block that is as level as the North Sea. I could go on for another couple of hours but enough said DO NOT BUY A HOUSE FROM THIS BUILDER you will regret it.

Gary · 13 November 2020

★★★★★ 1/5

Trustpilot

Bought a new home in the north east…

Bought a new home in the north east which was clearly not ready when we moved in. Snagging list is a mile long and finding someone on the ground who wants to just fix things is impossible. Repairs don’t happen when planned, items in the house continue to break, and the company position is ‘we don’t compensate for issues’. They had overbuild the back of my house due to originally getting it wrong, they just don’t take accountability for the quality. Homes are a lovely design just poorly executed.

DeanB · 23 October 2020

★★★★★ 1/5

Trustpilot

Damp, mold and leaks in a 5 year old home

Ground floor flat has low-threshold uPVC french doors that leak when it rains, causing internal damage, mold, damp etc.I've had a few door & window companies out to have a look, and they've assessed that these doors can't be fixed, have been poorly installed, and are always prone to leaking due to their design.Urban Union Ltd (Owned by Robertson Homes) agreed to a 1-year warranty with the supplier, but the doors were never guaranteed against leaks. This is a red flag considering most uPVC doors have 10-year warranties and full guarantees.The building is only 5 years old, and I'm already facing a £6,000+ bill to replace the french doors.This also means that the new doors will be a mismatch from the rest of the block.

Cameron · 21 March 2024

★★★★★ 1/5

Trustpilot

Terrible builder with full of lies

Looks like their marketing team have newly discovered that they can turn off comments on their Facebook posts!! Any potential NEW BUYERS just think why would they do that? Please don't fall for 'Sales process was excellent' publicity - as the saying goes 'IT is too good to be TRUE'.The HORROR Show begins the moment your money is in their bank account!We can barely sleep now because of stress and anxiety.I can understand if I am writing this later in my warranty period but within TWO months? is disgraceful and I hate myself for buying from them.if you STILL decide to buy with them make sure you have an INSURANCE that covers your MENTAL HEALTH !!#UPDATE# They ignored these Trustpilot reviews and now turned off comments on their Facebook posts, what a joke of a company.

Amm · 6 March 2024

★★★★★ 1/5

Trustpilot

Trust the bad reviews! 2 years 4 months and still battling!

Please take your time to read the bad reviews! We skimmed over them before we bought our house thinking it wouldn’t happen to us! IT DID!We moved in our house in October 2021 and here we are still battling with Robertson Homes for snagging that was on our 7 day list! (Yes, you get 7 days from the day you get the keys to point out all snagging! Recommend if you unfortunately go down the route of purchasing that you get a professional snagger).Customer care is utterly appalling! I cannot stress that enough! I have countless amounts of emails with no reply. Even copying in the managing director and owner makes no difference. I have gone through so much stress over these past few years trying to resolve these outstanding issues and it’s just not right or fair that I among hundreds of others have been put in this situation. They don’t care! Trust me they really don’t! Site staff (mainly site manager who’s full of it and lies) aren’t any better.The contractors they send out to ‘fix’ the issues have made things worse! They don’t care either. Robertson Homes will grab your money and then boom, you’re on your own! The site we live on has a group chat and pretty much everyone that lives here is complaining! If you are thinking of purchasing flooring and turf from Robertson Homes to ‘save’ you the hassle before you move in, please don’t! We wish we done ours ourselves! We finally got our turf relaid last year as it was very shockingly laid initially. We are contemplating lifting up our amtico and doing it all again as there are lumps and bumps all over the place and peeling edges! Honestly just don’t!I won’t go into all our snagging as it’s depressing and shocking but know there is a lot and it is taking a long time to resolve. We should have taken them to the small claims court ages ago, that way we would be free from all this stress and mess!It’s probably the biggest purchase of your life, so please think about it before you commit! I have tried to hold off writing this review for a very long time but it’s gone too far now and I’m just so sick and tired of it all and I really don’t wish this on anyone!Trust the bad reviews and plan for the worst should you go ahead!Robertson Homes have won awards recently but it’s not the public that are voting for these! It’s all a fix within the building industry!Robertson Homes want to be a 5 star builder and so will do everything they can initially to make you believe they are and get you to submit a 5 star survey before you have realised they in fact are not. Thankfully we didn’t do the survey!A message for Robertson Homes: do not waste your time by replying to this post asking for my details and or that you are dealing with our issues making it look that way to others reading because you are doing nothing and will do nothing, hence here we are!

HC · 26 February 2024

★★★★★ 1/5

Trustpilot

They put profit ahead of children's education

Responsible for building Dargavel Primary School. Have let an entire community down by delaying the opening of the school at very short notice. Promised all on track only a few weeks ago but with no adequate explanation, school now delayed. Happy to prioritise building houses at the expense of leaving a school unfinished.**EDIT** I believe Robertson Homes and Robertson Construction are all part of the same company therefore I intend to keep my original review!

MrsG · 13 June 2021

★★★★★ 5/5

Trustpilot

Great pre-sales experience with Diane

We’ve had the pleasure of meeting Diane a couple of weeks ago, following some initial email conversations, and we’ve been extremely impressed by both her professionalism and friendliness. She’s always been prompt in responding to our queries, and showed incredible patience when answering our many (!) questions. Overall, she has exceeded our expectations, and thanks to her, we look forward to buying our very own Robertson home soon.

Dinu · 2 July 2022