Robertson Homes Dunbar reviews

★★★★★ 4/5

Trustpilot

Our Dargavel Village Alexander Home

After having a terrible time looking at the property market and trying to buy our first home locally in Inverclyde, we resorted to trying something different.Linda & Yasmin @ Dargavel Village in Bishopton, had the expertise to guide us towards the perfect first home. The process from designing the kitchen and bathroom to filling in all the paperwork was made seamless.We have now been living in the property 3 weeks. We had a snagging list of about 30 items which took some time to get going to resolve them (nothing on Linda/Yasmins part). After some much needed pestering this was resolved .Overall we have thoroughly enjoyed the process and our home is exactly how we hoped it would be & cant thank the team enough.Kind Regards,Craig & Rhea.

Craig · 1 April 2022

★★★★★ 3/5

Trustpilot

Great sales experience / terrible snagging

**UPDATE**Whilst the sales experience was great.... the after-sales experience has been pretty terrible - with the vast majority of snagging still to be addressed (including several significant items) and little-to-no communication from Robertsons and their contractors. Would definitely make me think twice before recommending Robertsons quite so positively to a friend.** ORIGINAL**We were initially attracted to Kilmardinny Gait by the location and the prospect of a fixed-price property in a buoyant housing market. But what really sold it to us, and what we hadn’t expected, was the quality and layout of the homes on offer, and the sales support of Diane our sales agent.Nothing was too much trouble for Diane throughout the entire sales process - on hand 24-7 (it felt like!) with first-class communication and pragmatic advice throughout - she was a fantastic support throughout the entire experience

Doug · 28 March 2022

★★★★★ 1/5

Trustpilot

Appalling lack of communication

Dunbar - Fairacres..... We moved into our dream home 4 years ago (almost to the day) and chose our plot due to the outlook. 4 years later we are still looking out onto an un landscaped SUDS area and heras fencing. The development is complete (well all houses are built and sold) however we have still not been adopted by the council yet and it looks like the SUDS are never going to be completed. There are, and have been, major drainage issues in the development which is the root cause of all the issues. What frustrates me beyond belief is the total lack of communication from Robertsons. We have reached out to customer services on a few occasions and eventually had the site managers assistant come and see us but we were just assured it was all in hand. We received a letter earlier this year laying out the plans for the completion of works etc. We thought maybe a corner had been turned however that was a waste of time as they started late and have never finished, none of the deadlines were ever met...... it's still a building site. It wouldn't take much to give the 8 houses which look out onto the SUDS a weekly update on what is going on. . . I don't know how many times I can ask for the developers to COMMUNICATE with the residents so I am hoping against all odds that this review will get somebody's attention as we have had enough and I know for a fact that we aren't the only residents who feel this way. I feel one star is too good a review.

Grant · 24 March 2022

★★★★★ 1/5

Trustpilot

Wynyard - Maybe give it a miss...

March 2022 marks a year since we wrote a cheque for over half a million pounds for our Robertson's Home. At the time of writing we still do not have a wind or water proof house. We have 3 bedrooms that are so draughty they are impossible to heat. We have a downstairs toilet that isn't usable, damage to ceilings in many rooms caused by leaks or poor workmanship along with other cosmetic issues.We purchased our home at the tail end of the COVID pandemic. We fully expected (as with all new homes) that there would be snagging. We accepted the information from Robertson's that things were taking longer due to product and staff shortages, but now, almost 12 months on, we still have snagging from the original list that has not been taken care of, along with other issues that have either since come to light, or have been directly caused by attempts at fixing other problems.We have spent weeks waiting in the house for trades that either don't show up, arrive without tools, can't 'help' or simply make things worse. We have been told that certain types of weather are to blame...the direction of our home is to blame...or that the clearly visible issues simply 'aren't possible'. We have been super patient - we have never been demanding. We have reported the same issues multiple times to different members staff (turnover of staff is high) and still we cannot get these problems taken care of. It seems as more homes are released these simply get pushed to the top of the list.We are tired of making excuses to guests about the 'off limits' bedrooms, unusable facilities etc. In addition to the purchase price we have also spent tens of thousands of pounds on upgrades to our house and garden, it's really is a beautiful home, but the shine is truly wearing off.Would I recommend a Robertson's home? Not until someone actually takes the after sales care in hand. The broken promises are never ending.

Alison · 1 March 2022

★★★★★ 1/5

Trustpilot

Wynyard - The aftercare service is horrendous.

The aftercare service is horrendous. It is near impossible to get any response from customer service at all. Snagging has took months and months to the point where i'm nearing giving up to outsource the work. They have taken an absolute age.We had three leaks when we were on holiday. Ruined a £2k TV and they expect me to claim on house insurance. Really!?1 leak has taken 4 attempts to resolve.The company did not provide any updates with regards to repairs, leaks or snagging until I demanded that the head of customer services and Construction Director come to my house for a face to face chat.I've took a number of days off work to wait for tradesmen to arrive to carry out work and they don't turn up. A huge skin of render fell off the side of our house in recent winds. They reacted very quickly to that, simply because it was so visible to prospective buyers. I would never buy from this company again nor recommend it to anyone simply because of the ridiculous customer service. I work in construction and I know what is right and what is wrong. Because of this, I have more patience than the usual home buyer. I appreciate things go wrong but the important thing is how you deal with them. 1 out of 10 for these guys i'm really sad to say.Zero accountability. Zero pride.Shame, as the design, layout and product is brilliant. They just need to react differently when issues arise.Plot 8, Wynyard.

Sean · 24 February 2022

★★★★★ 5/5

Trustpilot

A great initial experience with…

A great initial experience with Robertson Homes, as prospective buyers for the Thorn View site at Bearsden Golf Club. From our first contact with Diane, we were very impressed at how promptly she responded to our email enquiry; providing a fulsome reply supported by really useful additional details that perfectly matched our personal requirements. When we then met Diane at the Jackton site she was extremely courteous, totally professional and incredibly helpful in providing a great deal of thought-provoking, bespoke advice and guidance, patiently answering our many questions. This high level of customer service was matched by her colleagues: Hayley (at Glendevon), Kim & Linda (at Calderwood) and Yasmin (at Dargavel), all of whom have exceptional knowledge and want the right home for you. The showhouses we viewed were beautfully presented and demonstrate that Robertson Homes offer a fantastic range of house-type, all finished to a very high specification, including many standard features that other developers would only consider to be extras. Light, airy, high quality and tastefully designed. Here's hoping that our journey with Robertson Homes continues and leads to a beautiful home!

Blair · 8 February 2022

★★★★★ 5/5

Trustpilot

New home Glenburn Manor

In the process of moving into a home at Glenburn manor and the whole experience has been made easy and enjoyable by the wonderful Diane. At every turn Diane has went above and beyond to ensure we have been happy and kept up to date. She is knowledgeable, helpful and always gets back to us in a timely fashion with any questions that we have. Honestly cannot fault the customer service atall, Diane really is a massive asset to the company and has made our home buying experience 10/10.

Kenny · 1 February 2022

★★★★★ 1/5

Trustpilot

The customer service is great until you…

The customer service is great until you move into the house. After that, it is very difficult to get any response from customer service at all. Snagging took ages and then we just gave up. We bought the house because of the open view over a landscaped suds field and no doubt paid extra for that, but as soon as work started on the new development next to ours, the field became a building site. So we've been looking out over a building site surrounded by security fencing throughout lockdown. The company does not provide any information about what is going on and does not respond to emails or phone messages. When you do get a response it is invariably inaccurate. They tell you someone will come and see you and no one ever does. They promised they would alter our drive 7 months ago because of issues with parking but never have. Our son's car was scratched because of their contractors and despite promises, it has never been fixed. We would never buy from this company again nor recommend it to anyone because of the non-existent customer service. When you try and complain about the customer service, they refer you back to customer service. We would move but anyone coming to look at the house would be put off by the outlook. It has been a truly miserable experience.

Amanda · 14 January 2022

★★★★★ 1/5

Trustpilot

So still nearly 3 years down the line…

So still nearly 3 years down the line finally started sorting my front garden out in May dug the side out ready were nearly at August now told plants came in weeks ago still no sign absolute joke of company all window repairs started peeling again to quick fix in the hope it last long enough to be forgotten wish I could give a 0. Also blocked me of Facebook to prevent me commenting negatively and telling people the truth think the papers and lots of photos need sharing now !

Samantha · 29 July 2024

★★★★★ 5/5

Trustpilot

Handover and snagging

Steve was great throughout the handover and snagging period.Easy to approach and happy to help.Always checking that works were done and I was satisfied.

Anthony · 22 December 2022

★★★★★ 5/5

Trustpilot

Happy customers, feeling at home already.

We're now very proud owners of our new Robertson home and can't speak more highly of the whole team at Bishopton. From our first contact, through every stage, and now getting settled in, Linda from the sales office has been by our side. Robertson clearly put value in the customer journey and Linda has gone above and beyond to make sure every detail is perfect and every question is investigated and answered, nothing is off-limits. The personal touches and options are also first-class.Now, having moved in, we're so impressed with the build. The site manager, Luke, is fantastic too, leaving us as very satisfied customers and no doubts about the support we'll receive going forward.

Russell · 23 December 2021

★★★★★ 1/5

Trustpilot

Unethical sales practice

Calderwood Development, East CalderWe were advised during our welcome meeting that if we purchased our flooring package from Robertson Homes, they'd ensure that the Amtico flooring would be laid first prior to fixing the skirting boards.We have since been advised by their Options Manager that they will no longer fulfill this agreement and that the flooring would be laid upto the skirting boards. Having viewed the flooring within the show homes at Calderwood we have decided to purchase our flooring and carpets from a 3rd party as the quality of the flooring installation is very poor.Where the Amtico flooring meets the skirting boards there is a bead of silicon to hide the imperfections and gaps between the boards in each of the rooms that contain the flooring.

Mark · 12 December 2021

★★★★★ 5/5

Trustpilot

We just reserved our home at the…

We just reserved our home at the Robertson Glenburn Manor East Kilbride, till three days ago we would have never dreamed we would have seen , loved and reserved our first home in the UK! And huge big thanks for this goes to Dianne Goold who was our fabulous sales executive. From explaining at length about the house it’s features the choices we would get to make she helped us decide that this was the perfect future home for our family. She arranged the calls from the solicitors , loan advisors which just helped us seal the deal quickly. We feel so comforted knowing Dianne will be with us all the way through our journey till we move into our new home next year. The whole experience has been so incredibly lovely , this is our first home in the UK and we were worried we may be overwhelmed with all the decisions and logistics but the support from everyone at Robertson has been just fantastic. We are so thrilled to be building our dream home with them. Bless you Dianne for making this happen for us !!

Niketa · 12 December 2021

★★★★★ 5/5

Trustpilot

Our Glendevon Grange adventures….

Our Glendevon Grange adventures….From our initial contact with George we were made to feel special, and when we managed to secure our plot the adventure really began. We had some pretty exciting times picking all our extras with a little help from George on the tough tile choices, and were kept up to date throughout the process. The hand over prior to move in was really informative and getting to meet the site team Laird and Andy reassured us that they take customer service very serious at every part of the journey. They really know they’re stuff! The day of the move went great and our handover was made to feel special with some really beautiful gifts left for us from the team. As with all new builds we had snagging but this is minimal and being dealt with quickly by a really friendly site team and nothing is a problem for them. Coming from a 5 star builder we had high expectations and I can safely say we have been blown away with the service we are receiving and quality of our new home. Keep up the great work Robertson Homes.

Karen · 26 November 2021

★★★★★ 5/5

Trustpilot

Glendevon Grange

Glendevon GrangeDelighted to have secured the reservation on a new Robertson Home. Have to say from the first phone call with George, its been a pleasure. He’s taken us through the whole process including assistance on the sale of our own property.We’ve been in touch with him regularly to monitor progress of the build even though we are at the very early stages. His advice and assistance during the selection of kitchen, flooring etc has been spot on.Can’t wait to take possession of our new home in due course.

Gordon · 13 November 2021

★★★★★ 1/5

Trustpilot

Zero care for customer or standards.

Customer care does not seem to be a priority. We have had a list agreed of work to be completed but there is items outstanding that seem to be getting ignored. They seem to have no actual idea what has and has not been completed, with noone checking prior to being signed off. Having spoken to the MD about several issues there is still a lack of progress. I had to ask 7 times for contact with the MD, as the customer care manager just did not appear to do anything with my request. Nearly two years on and still battling to get basic things fixed. I really do wish we never bought the house, there seems to be little to no interest shown from Robertsons once they have your money. Can someone please respond to some of my emails and make some sort of contact with regards to sorting the issues out. I have requested contact from the CEO but why should I have to do this to get someone to come do the work you agreed to do? The mental strain you are putting on myself and my family's wellbeing is truely horrific.Reply to below comment - Yes, the MD did visit our house, he tried to open the living room window and couldn't saying the glazing company would fix it asap. Months later after continued asking it was finally done. Some items that were discussed were resolved, such as the garden which was left well out with NHBC standard with no topsoil etc, we were refunded for what we had to pay to get done externally, but a number of other items such as why it's taken to this point to get things moving, or why we had the wrong kitchen we were told would be looked into and then told can't find an issue and considers case closed. I will also add that I had another phone meeting with him on the 6th Oct when I was told I would be getting a weekly update. This has not happened to date. Only update I had was re sending through information I already had. I generally don't think you have any idea how much of the agreed work remains to be done. Were already 6 days over the 3 week's quoted with no end in site or conformation when the next 3 days will be. Lastly as your investigation internally should have shown this was not the first time I have requested the information In yesterdays email.I welcome the re-visit "once completed" but we were told this was going to be finished before Christmas, someone needs to communicate with us as to what is still outstanding or his visit needs to be done ASAP to address this. Being told work won't be signed off untill were happy with it but works getting signed off not even being done. This has happened multiple times with the same contractor as an example, and again noone has actually looked to see the work has been done and is "considered closed" by John.This has gone on for far too long.Further edit - noone has contacted is. Why do we repeatedly get told someone will contact us and they don't?

Matthew · 10 November 2021

★★★★★ 5/5

Trustpilot

Southfield Grange

Southfield Grange, Newton MearnsWe got the keys for our dream home 2 weeks ago. We are absolutely delighted with it! We bought our house off plan so there was much anticipation as to what it would actually be like. We were not disappointed! The quality and finishings are outstanding. Gillian, Brian, Stuart and the whole team at Robertson Homes have made the process stress free and the after sales care has been exceptional. Would highly recommend Robertson Homes, you will be in the safest of hands.

Kirsty · 10 November 2021

★★★★★ 5/5

Trustpilot

Attended the show house opening day at…

Attended the show house opening day at Lambton Park and it has certainly whet our appetite and enhanced our excitement and anticipation for our new home. The show house is beautiful and the development amazing. We were pleased to see construction of our home progressing smoothly. We loved the drive around the Estate.The buying process, attention to detail and customer service from Maxine to date has been excellent. Looking forward to updating the review over the coming months.

John · 10 August 2024

★★★★★ 5/5

Trustpilot

Sarah & Dan were fantastic but…

Sarah & Dan were fantastic but particularly Sarah

John · 9 June 2025

★★★★★ 1/5

Trustpilot

Terrible customer care

Bought our house from new and reported a leak within the first 6 months. I have been in my house now over 4 years and the leak still hasnt been dealt with by Robertsons, in fact they have told me they cant facilitate the repairs and to go through NHBC to get my leak fixed. This is no normal roof leak we are talking about, it is suspected that there is an issue with a cavity tray which means a portion of my brickwork has to be dismantled, this might not even fix the issue as it has never been properly investigated since i reported the problem. What makes this worse is that they are still building on my estate but "cant facilitate repairs at this time and to accept an offer from NHBC". I can still see the builders from my window and they are not willing to take any of them away from their current works to fix my long-term issue as it will delay the current ongoing building works. I am furious i have been left in this position and i am seriously considering legal action.Thought i would add an update to this post the response that can be seen below. This is a perfect example the customer care i am referring to. Cant even get my name correct, they are correct i have came to an agreement with NHBC but my issue and reasoning for the poor review was the fact that after nearly 4 years of them refusing to deal with the fault i was forced down this route. I haven't even had an apology for the way i been dealt with or an offer of compensation, i have spent all this time mopping water and plaster from my floor when it rains and they feel this is an acceptable way to deal with this. I cant attach pictures here but i have left a similar review on Google where i have attached pictures. BE WARNED PEOPLE, DO NOT BUY FROM THIS COMPANY

Studunc · 19 October 2021

★★★★★ 1/5

Trustpilot

Absolute disgrace of a company huge…

Absolute disgrace of a company huge list of snagging. Decoraters must of threw the paint on the walls. Area manager dave stott talks a good one but doesnt follow up and his words. The have this pride in work motto what a joke that is. 14 weeks still no further forward. £3,500 to fix decorating. Solar panels still not switched on. No communication at all. Customer service is zero. Stay away from Bowes Manor Burnopfield all good and well until the have your money.

Kevin · 3 July 2024

★★★★★ 1/5

Trustpilot

Almost two years into our new home and…

Almost two years into our new home and still trying to get our home finished. Robertson customer service is none existent, you email, call and chase and you will get nothing back.Have raised case with the NHBC and they came to inspect our 'unfinished home' in his words. Robertson's failed to attend that appointment also.When you buy a Robertson's home keep your legal team on retainer because you will soon need them again. Our solicitors are not going to be taking our issues over because you have no hope as a customer.So many of our neighbours all having the same issues, the reviews here need to be a warning to potential buyers!Wynyard, NE.

DeanB · 21 September 2021

★★★★★ 3/5

Trustpilot

Robertson Build. Story so far

Really pleased initially with the purchase of our home at Colinhill Grange in Strathaven. However fast approaching a year since we moved and none of the snagging has even been started. Customer services and the site manager havent responded to several emails enquiring about progress. We had leaks under both sinks which have resulted in damaged kitchen carcasses, a garage door that doesn't shut properly, bathroom flooring that was fitted incorrectly and landscaping at one side of the house which has never been completed and still is full of rubble and scaffold boards from the build. Be really nice if someone was to respond to my enquiries and actually give us an idea of when work will start or be completed.

Graeme · 17 September 2021

★★★★★ 5/5

Trustpilot

Exceptional Experience with Robertson Homes

Although we haven't moved into our new home yet, our experience with Gillian, Russell, and Brett (whom we hope to meet soon) has been outstanding from the very beginning.During our demo day, Russell and Gillian thoroughly explained the workings of the home, answered all our questions, and diligently noted any snagging issues. Their professionalism and attention to detail truly impressed us.The quality of the build and the excellent customer service have given us great confidence in our decision to choose Robertson Homes. Overall, I highly recommend them to all my friends and family.

Brezney · 24 June 2024