Robertson Homes Dunbar reviews

★★★★★ 1/5

Google

I found the older women in the sales hut to be very offensive.... she was only interested in have we sold ...what she didn't believe/know was we would still be able to buy without selling .....hey we have bought something even better... advice ...treat every client as the best, you don't know the real story

Gillian · 28 March 2023

★★★★★ 1/5

Trustpilot

Robertson homes are the most uncaring company

Robertson homes are the most uncaring company I have ever come across.As I have mentioned in a previous listing the customer care is dreadful - non-existent would be a better description.Recently, I have sent several e-mails to the customer care department reminding them of things that needed to be fixed, I got the usual we will be touch in 48 hours - ten days later and one follow-up email (with the same response), they have still not had the courtesy to respond.If you are thinking of purchasing a house on the new Robertson's Wynyard Estate please rethink - they will tell you that they have changed their customer care department (we were told this two years ago) please don't believe them.I could not recommend this company to anyone.

Kim · 5 October 2023

★★★★★ 1/5

Trustpilot

Robertson Homes - Calderwood development -AVOID AT ALL COSTS!

I have been waiting for over 1 year to write this review. Let me be clear as I can, when I say, “ROBERTSON’S DO NOT CARE ABOUT YOU, ALL THEY CARE ABOUT IS YOUR MONEY” This is the theme you get after you purchase your home. Let me take you back to the start, We moved to the Calderwood development of March 2022. The buying process was brilliant and made extremely easy with Kim. She was excellent with communication, helping with choices and overall made the sales process very pleasant. This is the only positive from Robertson homes. What comes next, is lies, deceit, poor communication, lack of ownership, stress, poor workmanship, poor quality and just a total disregard to assist with any customer care issues. We ended up finding over 150+ snags on our property and after a year we are still addressing and chasing to get these repaired. We have made hundreds of calls, emails, and texts to various people in Robertson’s trying to get these organised, however, you are faced with a snail pace effort in responses and organisation. We have only recently managed to sort our carpet situation on the top floor of our property, and we can now start putting furniture in the rooms. It’s hard to believe that we haven’t been able to fully use our top floor due to this carpet issue and It’s embarrassing how long it has taken for them to sort this! But this shows you Robertson’s lack of care towards customers.Robertson Homes don’t have any proper processes or strategies to address customers snags. Instead, you end up doing all the work informing them of the details and then you spend weeks arguing why it is a snag before they eventually drip feed you a repair date which is always weeks later. Question for Robertson homes, how many homes in the Calderwood development are 100% complete?…… I bet the answer is 0% after speaking with everybody else in the development. We are a close neighbourhood, and we have been brought closer due to the horror stories we share of our experiences with Robertson homes on the daily. Having experienced this for only a year, it is the most frustrating thing and has completely taking the excitement of purchasing and living in a new home! This company is a farce. Usually, companies try to improve their trust pilot score, but they don’t seem to be bothered.It’s quite funny when you drive into the development and the first thing you can see is a Taylor Wimpey banner with their 4/5 stars trust pilot score! Wonder if Robertson’s will show their 2.9 Stars!! The company fail to retain staff, this is evident as over the 1 year as we have had 2 assistant site managers (Andy and Calum), our customer care site assistant (Diane), head of customer care Lisa, and now another customer care assistant Lucy Hyrons all leave the company. It’s becoming a joke and slightly worrying. We have end up being passed around without any details of who is looking after the development which means further delays to our repairs being organised. I believe they have left due to the workload, the stress of the job and the sheer volume of emails and complaints they receive daily.I could speak about this company for ages and all the negatives but id like to leave this with a simple summary,Please do not buy with Robertson Homes, they will leave you frustrated, angry and tired. They only have one objective, taking your money. You will be left with an incomplete home and a load of snags to deal with. You will fight tirelessly to try and get repairs organised and if you are lucky, you might get some done.

Andy · 3 October 2023

★★★★★ 1/5

Trustpilot

Do the right thing.

After two years, I am still awaiting for snagging jobs to be carried out. Remedial, straight forward work has also not been carried out, despite repeated contact with their 'aftercare manager'. I have received replies to all my e-mails, however without exception they have had the sole aim of protracting actually doing anything, generally becoming more puerile and pathetic with each reply. These sentiments seem to be shared by everyone else on the development ( Great Glen Place, Inverness]. At the same time, there are two more developments under construction nearby. Potential buyers; beware!

David · 25 September 2023

★★★★★ 5/5

Trustpilot

Fair Acres Dunbar - A good move for us!

We are delighted with our new home in Fair Acres. Having always lived in much older houses this is our first brand new house. We have found few snagging issues and these are minor: they will be attended to once lockdown is over. I cannot speak highly enough of the Robertson team here, both in sales and in site management. And our neighbours are great!A good move for us!!

Johnston · 17 March 2021

★★★★★ 5/5

Trustpilot

Fantastic support from Dan & Sarah…

Fantastic support from Dan & Sarah throughout the process. Build quality is excellent and the site team are very responsive to snags

David · 22 December 2025

★★★★★ 5/5

Trustpilot

Lovely staff

Lovely staff, fantastic developments, Lambton is a lovely spot

Anna · 13 November 2024

★★★★★ 1/5

Trustpilot

Poor company

Poor company, the houses are a disgrace. Customer services are a joke. Stay well clear of this company been waiting 2 years for stuff to be fixed. What scares me the most is if it’s this bad on the out side what’s it like in the areas you can’t see. They will say contact us what do you think I have been doing for 2 years 😂

Luke · 10 May 2021

★★★★★ 5/5

Trustpilot

Myself & my husband have recently…

Myself & my husband have recently reserved our dream home at Glenburn Manor, Jackton development. We have received a first class service from Diane. We are so happy that we have reserved our forever home and cannot wait to move in! We would highly recommend buying a new home from Robertson Homes. Thanks so much again to Diane for all her hard work! :)

Pamela · 20 November 2021

★★★★★ 1/5

Trustpilot

Do not buy new builds in Wynyard

Site in Wynyard remains unfinished - landscapes with pooling festering water, flag poles removed months ago still have sharp metal bases sticking out of the ground waiting to cause serious injury, all the green spaces are unkept, riddled with weeds. Robertson team just ignore any customer concerns and carry on just selling and running from existing customer problems. Not a luxury builder, a team that rely on the customer to fix their own significant issues.

DeanB · 4 November 2023

★★★★★ 1/5

Trustpilot

Only two months in and we REGRET buying! (disgusted)

Please don't fall for 'Sales process was excellent' publicity - as the saying goes 'IT is too good to be TRUE'.The HORROR Show begins the moment your money is in their bank account!We can barely sleep now because of stress and anxiety.I can understand if I am writing this later in my warranty period but within TWO months? is disgraceful and I hate myself for buying from them.if you STILL decide to buy with them make sure you have an INSURANCE that covers your MENTAL HEALTH !!#UPDATE# They ignored these Trustpilot reviews and now turned off comments on their Facebook posts, what a joke of a company.

Amm · 26 June 2023

★★★★★ 1/5

Trustpilot

False and misleading company - appalling after care

While Robertsons sales team are proactive, and the process to moving in is well managed, once you are actually in your home customer care are appalling. We have been in our home for over 15 months, and there are still snags which have been outstanding from the day we moved in.It’s noticeable that Robertson Homes have turned off commenting on their Facebook and Instagram. Perhaps instead of putting themselves forward for awards, they could spend their time actually replying to their customers and making some sort of effort to resolve snagging. The last email I received a response fromRobertsons was over four months ago in January. They simply ignore customers emails, even when they have previously accepted that they are required to resolve the issues.I’d seriously warn anyone considering purchasing a Robertsons Home to factor in the amount of time and stress that will be involved in dealing with their unsafe and poor workmanship, constantly having to keep on top of them for updates and ultimately requiring to raise a civil action or NHBC claim. They are definitely not the caring, customer focused company that their sales team and social media posts make them out to be.

Suzanne · 23 June 2023

★★★★★ 1/5

Trustpilot

Shoddy workmanship

A massive roof tile just fell and there is no sign of a screw in place to secure the ridge end cap to the wooden joist!!! Shocking.Very glad nobody was hurt as the concrete tile is massive and quite heavy.Looks like their marketing team have newly discovered that they can turn off comments on their Facebook posts!! - Any potential NEW BUYERS just think why would they do that?

Vicky · 8 March 2024

★★★★★ 1/5

Trustpilot

Kept my deposit

I have been trying, unsuccessfully, to have my deposit returned by Robertson Homes for over six months. Do not, under any circumstances, reserve a house with them. Your deposit will be held by them in breach of the contract both parties agreed to.

Missjeanbrodie · 15 April 2025

★★★★★ 1/5

Trustpilot

Do not believe any pre sale reviews of…

Do not believe any pre sale reviews of this company! The after sales care is terrible!! We have lived in our home for 18 months and have had so much stress trying to sort out our snags!We have been subjected to having photos by Robertson’s staff to try to get out of rectifying some of our issues, breaking GDPR/the law! They have planted (sorry dumped) hedging plants a month ago which are obviously now dying because they need water!! What a waste of money!!!

Karen · 9 June 2023

★★★★★ 1/5

Trustpilot

Terrible after sales service

Their aftersales service is absolutely appalling. We’ve been in the property 5 years this July and still have a huge amount on the snagging list. Had management out twice to view the house, both have reassured that things would be resolved. As soon as they get back to the office you are completely forgotten about. You can email and call them till you’re blue in the face. Emails get ignored. They never answer the phone, every call I’ve made has been diverted to voicemail and then the message ignored.

Richard · 7 June 2023

★★★★★ 1/5

Trustpilot

There were lots of issues with our…

There were lots of issues with our property which would have been okay if customer care had been sufficient. They seem understaffed and under resourced. If not, they are incompetent.

CM · 30 July 2023

★★★★★ 1/5

Trustpilot

Couldn’t give a toss once they have your money!

First of all: house is lovely. Snagging still outstanding since we moved in 15 months ago. Main concern is appalling customer service. We had a dispute about a strip of land. In September 2022, had a meeting with site manager who agreed need to address it and went away with various ideas re: screen planting etc. However never got back to us. When we chased it up (starting in mid November 2022), they have ignored all communication from us re: this, including from our lawyer who has written to them on several occasions. Interestingly, one of their new customer service people ‘reached out’ after we left a negative comment on Instagram - amazing the response you get when profits are threatened!! To her credit she looked into it, however, has returned the bad news that they are not willing to pay for the action that we have had to take to ensure that their lack of care does not compromise the security of our property. To be clear, this involves about 8 metres of fencing to partition our land and the side of our home from an open play area, which we had really just wanted them to do (or indeed do ANYTHING other than the nothing that they did).I am frankly disgusted: we had asked for nothing prior to this, and have sorted out a number of the snagging issues ourselves. It’s not even so much the refusal (I understand there are processes behind this), but the fact they ignored our various correspondence for 9 months! It makes me regret dropping just over half a million into their pocket in March 2022. I would recommend anyone planning to buy from Robertson Homes does so with caution: it seems like once they have your money they stop caring.

Steve · 2 June 2023

★★★★★ 1/5

Trustpilot

Do not purchase if you value customer care!!

We bought our home on Wynyard last September. we love the house, but the after care is no-existent.We don't know where to turn for help - the Customer Care e-mail states that they will be back in touch in 48 hours - my last request for assistance was sent two weeks ago - still waiting for any contact.When we were thinking about purchasing the property we noticed on Trustpilot that the after care was rubbish but we were advised by the sales staff that there had been an overhaul of operations - the North East now had it's own team and things would be better - we foolishly believed them.

Kim · 31 May 2023

★★★★★ 1/5

Trustpilot

I wish I had not bought a house from Robertson Homes

We have been in our property for almost two years and still have issues outstanding that were reported during the day 7 inspection. Communication from customer care is none existent, emails are not replied to and most attempts to call the customer care team go to voicemail, with hardly any call backs received; when I do manage to speak to someone (after leaving multiple voicemails), I get the standard apology and that they have staffing issues followed by assurances that they will look into it, surprisingly no further update is ever received.In summary, if I could go back in time and do this all again, it would not be with Robertson Homes!

Alexander · 31 May 2023

★★★★★ 5/5

Trustpilot

5 star service at Dargavel Village

We have been in our new Robertson home for 6 weeks and love everything about it. Linda from the sales office has been absolutely wonderful throughout the whole process. She has been a helpful and friendly face from the start and kept us up to date with each stage. 5 star customer service from the Robertson team at Dargavel Village

Fiona · 15 February 2022

★★★★★ 1/5

Trustpilot

Disgraceful that with less than three…

Disgraceful that with less than three weeks before the end of term Robertson have done a complete u-turn and said the new school at Dargavel they are building will not be completed on time. Leaving hundreds of children in limbo. To lie for months that it would be ready is shocking when they have admitted they knew all along it would never be ready.

Lesley · 10 June 2021

★★★★★ 2/5

Trustpilot

The house is beautiful thank goodness, the after sales customer care terrible

The house is beautiful, the design and location fantastic. Great customer care once the house was reserved. Once we moved in however, getting the snag list sorted has been an absolute battle. I’m not sure why they make it so hard for themselves as all of us in our development are contacting them regularly to try and get things fixed ourselves.Surely it would be easier to just work through the list and get it done to save regular complaints?So disappointing.

Elle · 19 May 2023

★★★★★ 1/5

Trustpilot

Honestly nearly 2 years down the line…

Honestly nearly 2 years down the line and it gets no better snags are rectified after constant pestering for over a year and are then rectified to an absolutely rubbish standard customer care don’t reply to emails no one answers the phone there houses have the best layout with the poorest quality build I have ever seen with a hefty price tag dont but under any circumstances and don’t be lured into a false sense of security

Samantha · 26 July 2023