Hunters Stourbridge reviews in Dudley

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Google

My partner and I are moving into our first property together and Abi has been incredible in helping us sort out literally everything. She’s always been willing to help out and she’s very quick to respond via phone or email making the process so quick. She’s very friendly and approachable and made me feel like no question was too silly to ask. A credit to Hunters. Thanks for all your help Abi!

Lauren · 24 November 2023

★★★★★ 5/5

Google

We had a very tight time frame to move out the house we are currently in into a new property. We contacted Hunters and they, Elisha especially, have been great throughout, very informative and kept us up to date. If we had any questions or queries during the process Elisha was very prompt with getting back to us with exactly what we needed. No hassle, no stress. Would 100% recommend Thanks again!

Christ0pher · 24 November 2023

★★★★★ 5/5

Google

Would like to say a big thank you to Ellis from Hunters. He has been so professional and made the process so easy. Brilliant communication (we knew exactly where we were at each stage) and done with courtesy, sincerity and with a big dollop of humour which was lovely in this day and age. Thank you so much Ellis. If you want an easy move I cannot recommend Ellis and Hunters enough.

Marian · 24 November 2023

★★★★★ 5/5

Google

I’ve recently instructed Hunters to take over the management of my property which I rent out. The process has been seamless with Elisha taking all of the stress out of the process and holding my hand all of the way.

Kelly · 11 July 2026

★★★★★ 5/5

Trustpilot

Hunters have sold our house…

Hunters in Bearwood have sold our house expertly…Mark followed our remit , dotting all the eyes and crossing the tees. They offer and maintain a friendly professional experience at all times.. Mark and Cherie were/are a delight to work with solving any issues as they arise .. If you want to seek a property use them⭐️⭐️⭐️⭐️⭐️

Karen · 23 October 2025

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

My experience with Hunters was deeply…

My experience with Hunters was deeply disappointing. Repeated administrative errors relating to notices and tenancy handling caused unnecessary delays, additional time, and avoidable stress during possession proceedings. When I recently contacted the branch again regarding future instructions, I was informed in a dismissive manner that they no longer wished to work with me due to previous disputes, disputes which arose from their own handling failures. Professionalism, accountability, and respectful communication appear seriously lacking based on my experience!

Yina · 20 May 2026

★★★★★ 1/5

Trustpilot

Invasion of privacy-HUNTERS LETTING AGENTS IN TRING-why not answering e mails matters

HUNTERS LETTING AGENTS IN TRING Thinking of renting via Hunters in Tring? My experience is very poor, at the moment they are not even replying to my e mails. Have had lots of problems with hot water etc, but my Xmas has been ruined by landlord taking it upon themselves to enter my home, poke around, opening cupboards etc, comment on water heater left on, all whilst I am away, under the pretext of a non essential repair that has been outstanding for 4 months at least. Hunters seem to think this is all ok, no reply to any of my e mails (nothing new there), for the last 4 days. I think this is really irresponsible behaviour by a letting agent as this feels like an invasion of privacy, am struggling to get early flight home to try to stop this from happening. I think there are good reasons why Hunters don't actively have a trust pilot account, on reading the reviews that is understandable.

Julie · 28 December 2024

★★★★★ 5/5

Google

Elisha showed me and my partner round a property and was very polite and helpful. She also got back to us the day after the viewing to let us know that the landlord had chosen us to move in to the property The application process was quick and easy. Thanks Elisha!

Peter · 12 November 2024

★★★★★ 1/5

Trustpilot

Enquired about a property

Enquired about a property. Travelled a round trip of 10 hours to view said property. Landlord accepted application but needed to contact freeholder to seek permission to let. Original chap I was dealing with was superb, but he went on leave. Hunters then left me sat for a week without communication, and let to someone else during that period. Absolutely infuriating waste of time and effort and an appalling way to treat a potential customer. Don't go near them.

Paul · 8 May 2026

★★★★★ 5/5

Google

I have just completed on a rental property, it could not if gone more smoothly, with Elisha helping every step of the way, she was very polite, always responded to emails quickly, I cant thank you enough .

Alison · 11 July 2026

★★★★★ 5/5

Google

Hi, I recently purchased a house through Hunters. The person I dealt with was Ellis. I can honestly say he was the most helpful, thoughtful and through person I have dealt with. He moved heaven and earth to ensure we secured the property. I can strongly recommend Hunters as a organised and specially Ellis. Without him we would not secured the house of our dreams!

Parminder · 9 December 2025

★★★★★ 5/5

Google

The most pleasant experience in the entire house buying process was dealing with hunters! So professional, always available, and they were even more supportive to me than my own solicitors - and im the buyer, not the seller. I would recommend hunters to anyone. Buying/selling is stressful enough, a professional company like hunters is exactly what you need to ease the process Thanks Jack, Ellis and the wider team

J · 24 November 2023

★★★★★ 5/5

Google

We had the honour of Ellis Hill being our estate agent. He worked absolute wonders for us and made the whole selling/buying process clear. He was so quick to respond to any issues /questions that we had during our selling journey and he always provided us with a supportive word when we needed it most. Ellis is super at what he does and we are so grateful to him for enabling us to sell our house and buy our dream home. Thank you so much, Ellis!

Jessica · 12 January 2023

★★★★★ 5/5

Google

Just completed on my parent's house in Pedmore. The team have been very supportive and professional. Especially Stephen Christie and Kaya. Highly recommend.

Vicky · 2 October 2025

★★★★★ 5/5

Google

Recently purchased a property through Hunters Stourbridge. Very pleased with the.communication, very professional & kept me informed. Would.hirely recommend. Thanks Ellie 😋 …

Anna · 1 October 2025

★★★★★ 5/5

Google

Worked with Beckie in the lettings department for a few months Her Commination and professionalism is always of the highest of standards When trying to communicate with tenants and landlords there has never been a problem Always a pleasure to work with Would highly recommend Beckie at Hunters

Mark · 6 December 2024

★★★★★ 5/5

Google

Hunters were amazing, we viewed a few properties with Ellie before deciding & she was fab. Sam was great and sorted out everything for us from our initial offer to completion, she chased things quickly and answered our questions clearly. We probably spoke to the whole team throughout the process and everyone was lovely and so helpful in explaining things to us as first time buyers. Thank you!!

Claire · 24 November 2023

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional" My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns. Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities. Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately. Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility. Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family. Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves. Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Google

I am writing this review for the lettings side of the business, for Bec and Stan. Hunters are brilliant! In every way possible they are there to help and advise and go the extra mile. Running a business I understand how hard it is to find excellent people and hunters seem to have many excellent people. They are responsive, always available when needed and realistically, I can see in the local area why most the for sale and to let boards say Hunters as they are brilliant and have an excellent reputation. I recommend for sales, lettings and purchase advice of property as they are on all the portals (which is important in my opinion) -and their service level has been 10/10. Updated: I have recently been working with Elisha and Ellis and Harry - who all carry on the Hunters values with great care, attention to detail and professionalism. I am very impressed with Hunters and their team. Elisha has been excellent and i value her professionalism and quickness - everything is done in record time with no delays. Ellis is incredible! What an inspiration! Always happy, always 100% positive, a real gem of a true professionalism. Harry is excellent to work with, knowledgeable, happy, positive, always available and always willing to help. I am more than impressed with Hunters! You could teach a lot of businesses valuable lessons in service and how a business should be ran for its happy, retained customers. I understand business well, we own a top 1% Google Partner business so we are well of the high bars that exist for excellency - you smash them all! Well done!!!PositiveResponsiveness, Quality, Professionalism, Value

Cambridge · 24 November 2022

★★★★★ 5/5

Google

The team at Hunter’s have been a pleasure to deal with, especially their director Jack who has helped me through the entire process. I had been looking for a first house for a good while but I knew this was the house I wanted to buy when I saw it. Jack made the process so easy for me as I was a first time buyer. The communication between me and Hunters was great, anything I needed they were fast to reply and answer. Hunters made the whole process of buying my first house easy and smooth and I would definately recommend them to anyone. Thankyou Jack and the rest of the team at Hunters for everything you have done!

Ellis · 24 November 2022

★★★★★ 5/5

Google

We cannot recommend Hunters enough. From the beginning of the process, we loved the way they marketed our house as well as the price they valued our house for - which was just right - as some estate agents over-inflate the sale price to entice you. When needed, they gave us advice and totally respected our choices. More importantly, they were essential to us understanding where each buyer was at in the chain, which wasn’t made clear at all by our solicitor. Sam is absolutely wonderful and has kept constant contact with us and helped us exchange contracts efficiently. We would most definitely contact them again in the future. Thank you to whole team.

Axelle · 24 November 2022