Hunters Stourbridge reviews in Dudley

★★★★★ 5/5

Google

Can 100% recommend Hunters, they were absolutely brilliant. The service we received was faultless. Thank you to Steve who came out to value the house and get everything ready to market. Thank you to Sam and especially to Ellie, Ellie you were fab, you kept us up to date and just generally went out of your way to assist. The whole team are great and would definitely use them again as well as recommending them to family and friends. Thank you

Jo · 24 November 2023

★★★★★ 5/5

Google

Absolutely brilliant service from Hunters in Stourbridge. After meeting with a couple of agents to sell my Grandmother's family home I came across Ellis Hill from Hunters Stourbridge branch, we went for the Hunters Exclusive package, Ellis was absolutely fantastic from start to finish, I cannot fault his work ethic’s, he kept me informed on a regular / daily basis of any updates & there was always a good steady flow of people interested & wanting to the view the property, I did the viewings myself, so myself & Ellis always communicated well as a team discussing the thoughts of the interested parties alike. I really can’t praise this company enough, Ellis deserves so much recognition for the way he conducts himself & he is such a lovely person too, a genuine gentleman. I definitely recommend using Hunters & I have already recommended them to a neighbour who is now selling their home with Hunters. Lisa Wilson - Wolverley. ⭐️⭐️⭐️⭐️⭐️

Lisa · 24 November 2023

★★★★★ 5/5

Google

We recently purchased our first home through Hunters and couldn’t be happier with the experience! From the initial viewing to offer negotiation, right through to completion, the process was seamless. A huge thank you to Ellis Hill, who was absolutely brilliant throughout. He was always available to answer our questions, kept communication flowing between all parties, and guided us every step of the way. Ellis made what could have been a stressful process feel smooth and manageable. We would highly recommend him to anyone looking to buy or sell a property!

Courteney · 20 April 2025

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 5/5

Google

We recently sold our house with Hunters. During the selling process we were in contact with both Jack and Ellie who helped with the sale, we also had dealings with other Hunters agents when looking for a property; every agent we spoken to have been very helpful, informative and professional. Ellie in particular has helped us throughout the sale process and has been very approachable and timely to correspond. Due to finding a suitable house to buy and wanting to act quickly to put our property on the market, they were very timely and had it on the market within an hour of our say so (we had pictures and the advert prepared beforehand on their advice, which were very high quality and well presented). Overall we were very pleased with Hunters and would definitely recommend using them. Should we sell again in the future, we wouldn’t hesitate to use them again.

Lauren · 2 October 2025

★★★★★ 1/5

Trustpilot

I am very disappointed:

I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.

Phoebe · 25 June 2026

★★★★★ 5/5

Google

Cannot recommend Jack at Hunters Stourbridge enough! We recently sold our old house and purchased our new house through Hunters and Jack managed the process from start to finish. The initial sales process was relatively smooth, but towards the end of the journey, there were a few obsticles to overcome which were stressful at times. Jack guided us throughout the whole process with speed and meticulous detail. Jack made us feel like we were his only clients and responded to us and our questions straight away. Without Jack's attention to detail and care for his clients, we're not sure if we would have completed as soon as we did. Going forward, if we ever sell again, we would only ever go to Jack for his help. He is truely amazing at what he does and we are so glad we turned to him at Hunters to see us through completion. Thank you so much Jack! And to anyone who is thinking of selling and isn't sure which agency to turn to, 100% go for Hunters, you wont be dissapointed!

Sarah · 6 April 2025

★★★★★ 5/5

Google

Ellis was amazing from start to finish! Really engaging and supportive. Thank you for making the process as easy and smooth as you could, will be recommending for sure 🙏 …

Skylar · 7 October 2025

★★★★★ 5/5

Google

I cannot recommend Hunters Stourbridge enough! They were all incredibly friendly but professional, super quick at responding (which is essential in this industry) and just all around helpful! A special mention to Jack who not only went above and beyond to guide me through the process but also helped to give recommendations and referrals to everything I needed! He was the best estate agent I could’ve had to buy my first house! Huge huge thank you :)

Libby · 24 November 2023

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026

★★★★★ 5/5

Google

I wish to extend my thanks to the entire Hunters Team for handling a recent sale ...... All staff are incredibly accommodating , keep you advised throughout the process and offer support and market advice when needed .... For a residential sale i wouldn't use anyone else ...... Big shout out to Steve , George , Kaya , Ellis and Sam .... Thank you

Andrew · 17 September 2025

★★★★★ 5/5

Google

I am going through the routes of renting a property via Hunters and they have been such a great help. Especially Elisha who I have been dealing with. She is very quick at responding to all of my emails and giving me all the information I need prior to moving into my new property. I highly recommend using hunters as they have been a great help since day 1 when I viewed the property.

Kate · 12 January 2024

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

What an amazing experience. The team at Hunters Stourbridge have been first class. They have delt with our application with finesse. Everyone involved has been so polite, professional, informative and very prompt in replying to our queries. I would like to say a personal thank you to Rebecca, Elisha and Abi who have guided us through the whole process without any complications. You are all a credit to Hunters and keep up the good work.

Kirk · 24 November 2023

★★★★★ 5/5

Google

What an amazing Agent. ALL the staff very friendly, helpful and knowledgeable. If I phoned or called in, anyone of the staff would be able to assist. BIG shout out to Sam', brilliant work helping me with every stage of our sales, she always gets back to you with answers & advice, whoop whoop.

Norma · 5 December 2024

★★★★★ 5/5

Google

After putting an offer in on our property back in April there has been a constant back and fourth emails between myself and hunters especially Jack Bingham. We have finally got there and couldn’t thank them enough with chasing after documents, and being so supportive over these past few months. I would recommend them to anyone who needs a reliable and supportive estate agent! Thank you so much to the team! You’ve been amazing!

Ashley · 24 November 2023

★★★★★ 5/5

Google

Hunters have been a great help for me to get a house. Especially Elisha . Made my renting journey much easier and stress free and very helpful. She is easy to talk to, she replied and answers all questions asked.Elisha and the team they go above to make their clients happy. Thank you again to Elisha for being helpful and helpful excellent service

Edion · 26 June 2024

★★★★★ 5/5

Google

Over a nine-month period, I had the pleasure of working with several of Hunter's colleagues, with Ellis being my main contact, providing attentive and efficient support throughout my house sale, while the entire team was always ready to assist, making updates a pleasant experience; special thanks to Jack for his helpfulness as well!

Louise · 3 December 2024

★★★★★ 5/5

Google

This estate agency is great to deal with and always returns calls and is thoroughly professional I dealt with the Stourbridge office as my daughter was buying her first home in Halesowen and mostly spoke to Ellis who was always so helpful. Great service and helpful staff. I wish other companies were as good to work with. Well done Hunters .

Susan · 16 September 2025

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.

Red · 19 May 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Google

Just purchased our first home via Hunters after our first failed attempt, we've always had fabulous communication from the whole team at Hunters when viewing homes through them. When we found the house we wanted, we were glad that Hunters was the estate agent that we would be working with. Thank you for everything over the past 6 months, special thanks to Jack and Ellie, you've been great.

Stacey · 27 February 2024

★★★★★ 5/5

Google

My partner and I are moving into our first property together and Abi has been incredible in helping us sort out literally everything. She’s always been willing to help out and she’s very quick to respond via phone or email making the process so quick. She’s very friendly and approachable and made me feel like no question was too silly to ask. A credit to Hunters. Thanks for all your help Abi!

Lauren · 24 November 2023