Hunters Stourbridge reviews in Dudley

★★★★★ 5/5

Google

Huge thank you to Elisha. She's has been amazing! Very helpful and always happy to answer any questions The process was very fast and seamless thanks to her.

Doran · 10 November 2024

★★★★★ 5/5

Google

Hunters of Stourbridge were so professional when selling & buying our new home through them. All staff were pleasant & helpful but Ellis went the extra mile. He kept us informed & was certainly on the ball sorting things out. ( much better than our solicitors) we would definitely recommend these estate agents to anyone selling a house.

Julie · 12 January 2023

★★★★★ 5/5

Google

Great experience using Hunters. Sold the property within days. The whole process was managed as it should with regular updates and stress free. Sam was a great help

DougRach · 9 November 2024

★★★★★ 5/5

Google

A big thank you to all the team at Hunters in Stourbridge. Ellis and the team have been professional at all times and guided us well throughout the selling process. We would highly recommend.

Chloe · 26 July 2024

★★★★★ 1/5

Trustpilot

Very bad customer service.

Very bad customer service. I requested for a viewing and the agent texted me over WhatsApp about the viewing times and said viewing can be done only on weekends and evenings. No other estate agents texted me over WhatsApp and others called me directly when I made a inquiry and even scheduled my viewing appointment according to my preference but this agency seemed not so interested in selling the property or whatever. Next thing when he finally had a suitable time for my viewing, I had to cancel the viewing because my car was in the garage and they said it was not ready for collection so I called the estate agent to inform him about it and this guy was so rude. He didnt even say bye and just hung up. Very disappointed.

Mrs · 4 October 2025

★★★★★ 5/5

Google

Highly recommend Hunters in Stourbridge. Steve, Jack and the team have been very professional and helpful throughout the whole process of selling our house. Harry, Ellis and Sam were fantastic at sorting out the viewings and providing feedback. Steve has been wonderful with keeping us updated and moving things forward to completion. So pleased that we chose Hunters and would not hesitate to use them again

Anna · 24 November 2021

★★★★★ 5/5

Google

Not the easiest of house selling but the team at hunters were fantastic Sam was a god send moving day also a nightmare with late transfers but also again Sam did everything in her power…

Les · 26 June 2024

★★★★★ 5/5

Google

Hunters helped with our recent purchase. All members of the branch were helpful when we contacted them but especially Ellie who really couldn’t do enough. I’m sure she was fed up of my emails by the time we completed but she was brilliant. Highly recommend

Claire · 24 November 2023

★★★★★ 5/5

Google

Amazing service throughout the process of letting our property, Elisha was fantastic from start to finish, kept us updated at all times, offered competitive rates, and was always super friendly. Also a really quick turn around from contacting Hunters to securing tenants, would absolutely recommend!

Jodie · 24 November 2023

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND DISHONEST

Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"

DAMLA · 6 September 2023

★★★★★ 5/5

Google

Sam was excellent in making our move as smooth as possible, always attentive and responsive to any questions or queries we had. Thank you so much!

Alex · 24 October 2024

★★★★★ 5/5

Google

Abi has been so helpful in helping us secure our new rental. From the initial viewing call to signing the tenancy, she has been great and made the process so easy. I wouldn't hesitate to recommend Hunters Stourbridge!

Piper · 28 March 2024

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.

Anthony · 6 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Abi, and I couldn’t be more impressed with the service I received. From the very beginning, she was incredibly responsive and always quick to answer any questions I had. Abi’s kind and personable approach made the whole process feel so much easier and completely stress free. She struck the perfect balance of professionalism and warmth, which made me feel supported and reassured every step of the way. It’s rare to come across someone who genuinely cares about making the experience smooth and positive, but Abi absolutely did. I wouldn’t hesitate to recommend her to anyone looking for excellent customer service.

Jada · 2 September 2025

★★★★★ 1/5

Trustpilot

Total scammers!

Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!

Emma-Louise · 7 July 2023

★★★★★ 1/5

Trustpilot

Took a day off work for a confirmed…

Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules. This lot are a joke of an agency, disorganised, unreliable, and downright careless. If they can’t manage something as basic as turning up prepared, they’ve no business calling themselves professionals. Steer well clear.

Asad · 28 August 2025

★★★★★ 5/5

Google

First time dealing with Hunters, honestly could not recommend enough! Dealt with Ellis to purchase our first home, his communication and attitude to go above and beyond was outstanding. We will 100% be using Hunters in the future.

Lauren · 27 February 2024

★★★★★ 5/5

Google

We recently completed on our property purchase and Hunters were excellent. Ellie was always available when we got in touch and she kept us up to date all the way through the process.

Luke · 27 May 2024

★★★★★ 5/5

Google

We sold our house through Hunters Stourbridge and from the outset we were met with a professional response and felt we were in good hands. Ellis was brilliant and liaised with us throughout ensuring everything ran smoothly. Whilst we don’t plan to move anytime soon - I would definitely only use Hunters in future. Thanks for making a stressful process easy!PositiveProfessionalism

Jason · 12 January 2022

★★★★★ 1/5

Trustpilot

Don't rent or buy with them

I was interested in 2 properties advertised on their website . I was informed that they were under offer , but were still being advertised and were happy to take further viewings , so much for making an offer with an expectation that they would take the property of the market . Once they discovered that I had a property to sell they weren't interested in allowing me to view it I explained that I was also looking to rent and had a property to view through them the following day ..( I wasn't sure whether to rent or buy ) they cancelled my rental viewing within an hour with no explanation Thoroughly unprofessional using underhand tactics . Why don't they just behave responsibly ..avoid

MF · 15 August 2025

★★★★★ 5/5

Google

Fantastic service from selling our house and buying our new. Ellie kept us informed at every step, which was so very reassuring! Would definitely recommend them. Thank you for all your help.

Sophie · 27 May 2024

★★★★★ 5/5

Google

My experience with Hunters has been simply amazing. Abi has made this process seem less for me. She is an excellent communicator, she has been very clear and kept me updated at all times. I’m a first time landlord and I could not have done this without Abi’s help support and advice. She is very knowledgeable and a real people person. I would absolutely recommend Hunters as a professional company with staff who care and do the right thing for landlords and for tenants too. Having Abi to deal with everything has been a real bonus. She is an asset to the company.

Julie · 27 May 2024

★★★★★ 5/5

Google

Both Abi and Elisha were great throughout securing our tenancy. They have informed us with any updates straight away, communication has been clear and very helpful with any questions we have had throughout the process!

Naomi · 28 March 2024

★★★★★ 1/5

Trustpilot

I have just bought a house where the…

I have just bought a house where the seller's estate agent was Hunters. two items to note : 1. their pestering me to prove I had the funds via endless email demands, then when my solicitor raised one issue, total ignorance for 2 weeks. Not good. 2. I feel for the seller in that they totally missed off the presence of a very long private tree-lined driveway, and a full size totally convertable loft.

Robert · 2 October 2025