Trusted Agent profile · Dudley
★★★★★
1,026 reviews across 3 platforms
11a St John's Road, Stourbridge, DY8 1EJ, Dudley, DY8 1EJ
Hunters's office in Dudley, at 11a St John's Road, is rated 3.4 out of 5 across 1,026 reviews on three platforms, including 384 Google reviews rated 4.9.
384
Reviews on Google
This office
29
Reviews on Facebook
Business-wide
613
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Hunters Stourbridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
1/5
TrustpilotJust shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!
5/5
GoogleI can't say its been an easy journey selling our property unfortunately but the problems had nothing to do with Hunters. They were in everyway impeccable throughout with constant chasing and updating, they stayed on top of the case throughout and made my life a lot easier so a big thank you from me! We got their in the end :)
Thanks for your review, Lauren. We value the positive feedback and wish you all the best.
5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
1/5
TrustpilotExtremely disappointed with this firm
Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor
5/5
GoogleAbi was absolutely brilliant she kept me updated on everything
5/5
GoogleExcellent from start to finish. We contacted Hunters in the Summer when our 'dream home ' came on the market. Hunters had us on the market and sold within a week, and we got the house. Steve conducted sensible negotiations to get a reliable buyer and a very fair price. All staff easy to communicate with and swift to respond to any queries. Sam especially was fantastic, she kept things moving and chased solicitors etc and always kept us informed. They're basically a really nice bunch of people who do their job very well. Thanks guys.
Hi Sarah, thank you for your 5* review. We are pleased to hear you were happy with our service and we wish you all the best.
5/5
GoogleWe had the best experience from the start to finish selling our beautiful home in Stourbridge. Our estate agent was Ellis he was absolutely fantastic a true gentleman never let us down always checking in on us either by phone or home visits nothing was too much trouble. He would constantly keep us updated on any enquiries, we would absolutely recommend him to anyone looking to buying or selling their home you would definitely be in safe hands all the way through the process. 🏡
Thank you so much for your 5* review, Amanda. We are pleased to hear such positive feedback.
5/5
GoogleWe cannot praise Hunters estate agents enough, from signing up with them to securing the sale of our property we were guided & kept informed of each stage of our sale, any questions we had were answered promptly. Ellis Hill who dealt with our sale from start to finish is extremely professional, friendly and is great to deal with, we would highly recommend him to sell your home. Thank you Hunters & Ellis you definitely get 5 stars from us!
Hi Lynn, thank you for kind words and outstanding recommendation.
5/5
GoogleMy friend and I are first time renters and Abi couldn’t have made it any better an experience for us! She was incredibly patient and kind and happily answered any and all (there were a lot >.<) of our questions. We couldn’t recommend her more. What a kind lady! Thank you guys again for everything and all of your help :D
Thank you for your review, Lilly-Anna. We value the positive review and wish you all the best.
4/5
TrustpilotAlways happy to deal with Tracy and…
Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks
5/5
FacebookWell what can I say, these guys really know what they’re talking about! I completed on my forever home bought through Hunters a few months ago, and considering I technically wasn’t their client, Jack and the team could not do enough for me. After having a house fall through and me being 5 months pregnant, the stress was real! Jack helped with the solicitors (rather spectacularly) and was patient and helpful with any queries I had. When we completed, it wasn’t a case of, “thank you, BYE!” Jack continued to help out with teething problems we encountered. Basically, THANK YOU!!! I didn’t sell with Hunters but I wish I did, and I will be recommending you to everyone who even slightly mentions selling up.
5/5
TrustpilotReally happy with the service, thank you
I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!
5/5
GoogleI had the pleasure of dealing with Rebecca Pearson, and I cannot recommend her highly enough. As a letting agent, she is the epitome of professionalism, always prompt in responding to emails and incredibly helpful throughout the entire process. Rebecca assisted us with settling in and addressing all of our queries. Her dedication and exceptional service truly set her apart.
Thank you for taking the time to leave us a review, Sibghat.
1/5
TrustpilotHorrible Company, Do not use them.
They are very lazy with their work and don't try as much compared to other firms we've interacted with. They made multiple basic spelling mistakes in the detailing of certain properties, such as 'life support' instead of 'lift support' and somehow misspelling 'appliances'. They also have poor communications between potential tenants and letting people, telling us 15 minutes AFTER the designated time that the tenants would not be coming, even though the arrival was booked a week in advance.
5/5
TrustpilotI recently sold 3 houses with Hunters…
I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers
5/5
GoogleEllis has been super helpful, making our house purchase an easy and quick transaction. A refreshing change from the usual estate agents. Highly recommended.
2/5
TrustpilotReally slow in replying to anything pretty much
If you ever need them pretty much they are very slack in responding to emails or phone calls. We moved out of our house on 2nd July and have only got our deposit back today (16 days later) this is with no disputes. Basically if they want something they will be quick to act, if you require something they'll fob you off, and they're taking over yorkshire by the sounds of it.
1/5
TrustpilotI would give zero it i could
I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc
5/5
GoogleAmazing service from start to finish. Abi is professional, attentive and patient. She was on time for the viewing. She is extremely helpful and efficient, such a quick responder to emails and calls. I would highly recommend Hunters to anyone.
5/5
TrustpilotI would highly recommend this Estate…
I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family
1/5
TrustpilotNot professional
What to say, utterly unprofessional estate agent. Some properties are for sale in ivyhouse road that we like to view, seen it in Zoopla. And was told that property is sold couple of weeks ago, off hand. I am sure as an agent they have access to the account and very easy to put it STC, rather than making people running around.
5/5
TrustpilotFantastic efficient friendly service
I have just recently moved out of a property that Hunters in Baldock were managing I can’t believe in the difficult times with the pandemic how absolutely professional and efficient they have been. Both Claire and Chloe were brilliant. Supported me through the exit all the way, made sure the deposit was quickly paid back quickly and fairly, at no point did I feel money was being held unnecessarily.I would definitely recommend them to anyone thinking of letting their home
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Tell us what you need and we'll put you in touch. Hunters Stourbridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
