Trusted Agent profile · Dudley
★★★★★
429 reviews across 2 platforms
77 High Street, Halesowen, B63 3BQ, Dudley, B63 3BQ
Dixons Estate Agents's office in Dudley, at 77 High Street, is rated 4.2 out of 5 across 429 reviews on two platforms, including 249 Google reviews rated 4.8.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
GoogleJust have been professional served by Auwais Raza regarding the letting of my property. He is definitely the one and only one choice if you want a hassle free and responsive letting agent. Cheers again for his efforts to put through on me. He is my top-rated letting agent in the town.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHarassed my sister with multiple…
Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.
5/5
TrustpilotAmelia Pace should wear a Wonderwoman…
Amelia Pace should wear a Wonderwoman cape! Her drive and determination to smash through any obstacles that could hold up our house sale were outstanding. Through her effective and regular communication with the buyer and pushing the solicitors on both sides, she succeeded in getting completion of our sale even earlier than we'd hoped. Her straight-talking and tenacity are a breath of fresh air!
5/5
TrustpilotI used Dixons estate agents in…the sale of my property
I used Dixons estate agents in erdington to sell my property just like to say Sarah was great with helping me with everything plus her assistant Charlotte both were very friendly and helpful throughout the process. Thanks again for your expertise Glenn munn happy customer 👍
5/5
GoogleWe can thoroughly recommend DIXONS HALESOWEN for the Very efficient service they have provided to two rookie !!! House Movers. Quite a challenge after 46 years in one house. The whole team in the office has been supportive, friendly and efficient. Alison, has been a constant source of support and encouragement. She has been committed to ensuring smooth progression of the legal process and keeping us informed. We are very grateful for the guidance and excellent service provided.
Hi Christine, Thank you for taking the time to leave this wonderful 5 star review. The team at Halesowen strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with the entire team at the branch. Best wishes, Sarah
5/5
GoogleAbsolutely amazing from start to finish Kieran was really helpful throughout the whole process
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotKorran and the team were excellent…
Korran and the team were excellent friendly professionals. Made me and my family feel at home with every visit. No request was too much. I cannot recommend this team enough.
5/5
GoogleWe're currently working with Kirsty who has been fantastic so far. Very welcoming and friendly and explains everything step by step. She is laid back but also proactive. Very understanding to a young families busy life and just a lovely person. Looking forward to continuing to work with her.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSelling my property through dixons at the moment. They’ve been nothing but supportive. From Kirsty on the first meet has helped in every aspect she could. Libby doing all our viewings for us and Matt taking the pictures. All in all great team and great support throughout the procedure!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid Dixons
I let out my flat with Dixons in December 2022 as I was not able to get a new tenant myself. They were initially responsive to get my business, and did get a tenant into the property. After that things immediately went downhill.I signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. I was amazed that Dixons did not check the quote at all, and did not visit the property.They then double-charged me the tenant sign-on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and then chase and nag for my refund for 3 months.It also took over 1 month of chasing just to have them send me the tenancy agreement and relevant paperwork.At this point I stopped seeing any value in the service - it was much easier when I managed the property myself, Dixons just made things much harder and more expensive.Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I have had to physically go the the branch to get them to do anything.UPDATE Dec 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager has no clue how this works and even told me to protect the deposit that I am not holding! After over 2 months of chasing, and over 50 emails, and several phone calls, I finally got the tenant their deposit back. It's absolutely laughable that I got Dixons involved to make property management easier - it has been one of the worst experiences I've ever had being a landlord. I'm glad I got out when I did or it would have been a financial disaster too.
5/5
Googlewent to view a house on a open day..i believe it was kirsty that was there doing it.. very busy girl taking folk round.. listened to our brief and 1 week later found us our dream home. that didn't even reach marketing.. just a board.. Alison in the office was very informative. even if there wasn't much to tell us she touched base with us.. all very professional.. would buy again if they hadn't found us our dream home!! thanks
Thank you for leaving this positive five star review regarding your experience with Dixons, Halesowen. It is so encouraging to hear how helpful and invested the branch was in finding you your dream home. I am very pleased to read that Alison was accommodating to your needs ensuring consistent communication was continued throughout the process. I will make sure you lovely review is passed onto Alison and the entire team at the branch. Many thanks.
5/5
GoogleExcellent service, Mark and Kieran were very helpful and really made renting our first place and easy and straight forward.PositiveProfessionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleI am very happy with the service which was provided by Kieran, who is one of the agents. He was very helpful and answered all the questions I had. I know that I can always ask for any help or advice from him. I was given all the information needed, and Kieran explained everything I should know. It is really good agency with amazing agents.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBal has been amazing providing advice throughout and offering a variety of options. He has helped my husband and me to feel secure and calm throughout a stressful time
Good Morning Sonia, thank you for your excellent 5* review of the great service you received from Bal and the team at Dixons Halesowen. It is brilliant to hear that he provided excellent advice throughout and helped you and your husband to feel calm and secure. Kind regards, Emma.
5/5
GoogleHad a great experience. The process was smooth from start to finish. Highly recommend.
Hello Raheela, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a great experience and found the process smooth from start to finish. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleMatt and Libby looked after me when purchasing a new flat. A very supportive team who always answer the phone for the usual buying concerns - thank you for the welcome box also!
Many thanks for your marvellous 5* review Joe. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotOur property was purchased through the…
Our property was purchased through the Acocks Green branch. Buying our first home, Courtney provided excellent service and was on board and in touch with us quickly. I highly recommend Diction Acocks Green and would use Courtney Assistant again in a heartbeat.
5/5
GoogleThe service we have received has been excellent from the beginning to the end. Matt took our details very professionally (and sold our house!), and the entire process has been monitored by Alison, who has reported back to us on at least a weekly basis (and sometimes more often when necessary). Although moving is a stressful time the Dixons team's friendliness, support, and efficiency have helped us tremendously. A FIVE STAR team. Thank you very much.
Thank you Julie for recognising the excellent service you received from our hardworking team at Dixons, Halesowen. It is great to read that you received a 5* service and that you found the team friendly, supportive and efficient throughout the sale of your house. I will make sure your kind words are forwarded to the team and their local Regional Director. Kind regards and best wishes, Scott.
5/5
GoogleCurrently puchasing a home through Dixons and I cannot fault them. Matt & Kerrie especially have been 1st class so far, and have no doubt will continue to do so until completition. I am doing this review because other Agents who we have been using during this time have been shocking to say the least. Definitely recommend the guys at Dixons as going above and beyond.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleSelling a house can be stressful especially if you live many miles from the property. My experience with Matt Till at Dixons Halesowen gave me peace of mind. He was professional and offered me sound advice on selling the house. From day one to completion ( a total of nine weeks) I knew I had made the right decision to place my property with Dixons.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor service
Very unimpressed with Dixons service in our recent house sale. First buyer they found wanted a buy-to-let mortgage but couldn’t get one so dropped out. We then dropped the price of our property for a quick sale, as we had already committed to an onward purchase, and we got 5 good offers as a result. Despite telling us that they were ‘working for us’ and that ‘the highest offer isn’t necessarily the best one to take’ Dixons proceeded to go with the highest offer - without even asking us if we were happy with that - a client who we soon realized had no real intention of going through with the purchase and we asked them to move on to the next highest offer. Dixons refused, saying we needed to “give him time” even though, after having been approved for his mortgage he had refused to sign it off saying that he wanted to view the property once more, which should have started alarm bells ringing for them too given that we had already expressed our concerns that he would not proceed with the purchase. Another week went by with him ignoring requests to come in and complete the paperwork before he finally admitted he wasn’t going to proceed, as we had suspected all along that he wouldn’t. Only then did Dixons try to contact the other 4 people who had made offers but, with more than three weeks having now passed, they were unsuccessful in contacting any of them. Then, they recommended an investor of theirs, presumably out of desperation to complete their target of finding ‘a buyer’ so they could claim their fees, who said he would purchase but at a much lower price than it was advertised for. Because we didn’t want to lose our onward purchase we reluctantly agreed to sell to him but, had Dixons ‘worked for us’ as they claimed to do, and acted on our request to move on to other clients we would likely have sold the property for a lot more. Often, email questions we asked about the process went unanswered and then, two days after we finally moved, we received a phone call from Dixons sales progressor asking when we were going to drop off the keys as the buyer was waiting to gain access. We had to explain that we had dropped off the keys and deeds on the day of completion. We were somewhat dismayed that she had called us without first checking with the other staff if we had brought them in. Because of their handling of our sale we feel like we were cheated out of tens of thousands of pounds. We certainly won’t ever use Dixons again and wouldn’t recommend anyone else do either.
5/5
TrustpilotMoved into a tenancy recently managed…
Moved into a tenancy recently managed by Dixons Yardley. The property management team are very professional especially Sharon Allen and Harry Richards, who have been very helpful and prompt with their responses.
5/5
TrustpilotLucienne Nicholls
Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience
5/5
GoogleTom is always professional and always on top of the property management issues.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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