Connells Dudley reviews

★★★★★ 5/5

Google

Big shout out to Courtney Mullins, thank you for your help, support and advise we wouldn't have completed the purchase of our house without your hard work. Keep up the good work.PositiveResponsiveness, Quality, Professionalism, Value

Ishia · 30 August 2021

★★★★★ 5/5

Google

Amazing! Friendly and professional service from the team. Special thanks to Kamal who helped me a lot! Highly recommend.

Stephanie · 14 June 2023

★★★★★ 5/5

Google

Bethany really did a good job with helping me get a nice place for my family

Kwame · 30 July 2024

★★★★★ 5/5

Google

We have just rented out a property with the help of Tehmina she found us a tenant within a week with no issues at all thank you!!

J · 17 October 2023

★★★★★ 5/5

Google

The staff at connells are very helpful and professional ,I would highly recommend them. Tammy from lettings who I dealt with was extremely helpful and supportive. Thanks

Sukdave · 17 October 2023

★★★★★ 1/5

Google

I arranged to rent a flat which the tenancy would start on 3rd of October. I was told that the tenant will leave the property on 30th of September. I called them on the 2nd of October in order to arrange a time to hand me the keys for the moving. They then informed me that the current tenant still hasn't given back the keys and refuses to leave. I asked what should I do since I had arranged to leave the property I currently live in order to move to the new property. Simply their response was that was my problem and they can't do anything. I asked why wasn't I informed for that earlier the tenant should have left the property at least 3 days ago and they said that they didn't know... I asked for my deposit back, as I wanted to find a different flat since there is no guarantee that the tenant will leave and they refused... Verdict: they postponed my moving in day, they cost me £40 per day (£600 so far) as I have to rent a hotel room to stay and refused my deposit back... Never again with Connells...NegativeProfessionalism

F3d0n4k0z · 14 June 2021

★★★★★ 1/5

Google

Worst letting agent experience ever. Saw some really good reviews here about them and thought they would be a good letting agent to be with but this was not the case. Agreed to have blinds installed before moving in end of July and was told before going to sign the contract that they had been installed. Went to sign contract at a previously arranged time and was told that the contract was not ready until several hours later and that the blinds had not been fitted yet. 2 weeks down the line blinds still not installed. The initial contract drawn up had the wrong name on it and they wanted me to sign it and would put out an amended version later. Tried to push for me to sign it or there might be further delays. Opted to wait for the amended version before signing anything. Very difficult to get hold of despite sending multiple emails and calls as for some reason this particular property’s electrical meter is locked up and only they could show you the reading which you have to make an appointment to do so which I did but person did not turn up. No one called to inform me what was going on and I had to call the office and find out what was going on and had to be rescheduled to another time. Now 2 months down the line I receive an electrical bill which was from the previous tenant. Sent it to Joe and his reply: was this dated correctly and then oh we don’t sort this out.

Jun · 14 June 2021

★★★★★ 1/5

Facebook

a total disgrace from day 1 the tenant lauran found me was the lowest of the low .he damaged my property and he was subletting when I informed connells all they did was question me ,I'm so angry with the service 😤never again

Suzanne · 26 November 2021

★★★★★ 5/5

Google

Joni Saddington is one of the best mortgage advisor. She is ready to help you at any time. I highly recommend her !!!

Dragos · 14 June 2022

★★★★★ 5/5

Google

We have just started our house selling journey but so far Connells have been fantastic.

Mark · 14 April 2024

★★★★★ 1/5

Google

Called to enquire about a property and was told the property has a "sitting tenant" when I asked more questions, the response was short and with frustration. I was told its up to me if I want to risk buying the property and will only get the information once I was purchasing it! turns out tenants have a contract until December so they are not sitting tenants but this is connells terminology! Asked about the lease amount and again was given a very snappy answer. In a world where estate agents are beginning to compete with online cheaper service, customer service is key. Disappointed with connells and will never be selling or purchasing a property from them.

Reena · 14 June 2020

★★★★★ 1/5

Google

Would have to say one star sorry, as they booked an evaluation appointment for Wednesday, turned up Tuesday instead as advised by tenant, And didn't even get back to me on the valuation.

H · 13 December 2022

★★★★★ 5/5

Google

Very professional so far. Only just signed up.

Susan · 30 July 2024

★★★★★ 5/5

Google

Good services, all process was swift. Well recommended.

Okeowo · 30 July 2024

★★★★★ 1/5

Google

Dont recommend giving deposit they will just try to find a way to not give deposit back scam

John · 15 December 2023

★★★★★ 5/5

Google

10/10, couldn't ask for more

Kyra · 15 August 2024

★★★★★ 5/5

Google

Hello. Our experience with Connells was great. Robert Lane couldn't have done any more any better. Nothing was an issue nothing was a problem, nothing was too much. His help and advise were priceless. At any stage we were rushed into anything. We bough the right house at the right time. During the all process we count with Robert expertise. Communication was excellent, on going and clear at all times. His advise was outstanding in all aspects of our purchase. From good to bad areas, best rate mortgages, all paperwork, Help to buy scheme and the list goes on and on. We only have good things to say about Robert and would surelly advise anyone looking for a house to go and have a chat with him.

Rui · 15 June 2019

★★★★★ 1/5

Facebook

Myself and my wife had a VERY VERY bad experience with connells just over 22years ago with the sale of our first home and tonight 22years on seems like nothing has changed! My daughter and son in-law went to view a property as first time buyers, booked a viewing on saturday for tuesday evening as that was the earliest available, they both had to leave work early and turned up on time. No answer at the property so we waited and 15mins later we rang the dudley branch only to be told sorry the property has been sold! whilst we were on the phone the owner of the property turned up looking very worried why there were strangers standing on his drive! so very embarrassed we made our apologies and left, absolutely fuming and no sign of remorse from the agent! so what has another 20plus years shown us about Connells estate agents ...........well....nothing really nothing has changed they are still unprofessional, have no communication internally and they care for nothing and no one except to make money from people!

David · 26 February 2019

★★★★★ 5/5

Google

Kamal was extremely helpful with our moving process

Ryan · 14 June 2023

★★★★★ 1/5

Google

Extremely unprofessional .. Wouldn't do a proper due diligence . I lost 2 properties rentals. One for over one year due to a bad tenant. I had to attend eviction and court procedures. The other property , they can't find the tenant after handing over and I am yet to claim the property back following the same procedure. Might take Another 6 months to claim my property.no professionalism or ethical handling of clients. Hidden management fees and tax return fees even if you don't request.They wouldn't reply emails as well. I would never recommend Connells.

Latiff · 15 June 2018

★★★★★ 1/5

Google

Would have to say one star sorry, as they booked an evaluation appointment for Wednesday, turned up Tuesday instead as advised by tenant, And didn't even get back to me on the valuation.

Harmzilla · 14 June 2022

★★★★★ 5/5

Google

Very friendly and close to us, not stereotypically a “out of touch” and unreachable agent. They do stuff.

Chan · 17 October 2023

★★★★★ 5/5

Google

Really good service Joe was great all the way from finding tenants within days of if being available, whole process was great

John · 14 June 2021

★★★★★ 5/5

Google

Excellent service from Tam. Navigated us through the rental process smoothly, right from point of contact.

Jag · 17 October 2023