Connells Stourbridge reviews in Dudley

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 5/5

Google

I met Nikki Hunt on another viewing while training and her professionalism is and was outstanding. My son being autistic felt safe and comfortable with her during this visit and when we’ve seen her in the office, she makes us feel welcome almost like we’ve know her for years and is like one of my friends. (Genuinely mean those words). While we didn’t get picked for the house I met her at. Few days later I viewed another place and that is when, Gina Mundon called me asking if we still wanted to go ahead with putting an offer in and called back minutes later saying we’d been accepted. Our journey with them both has been exceptionally successful. While it’s been hard with all the hassle, they’ve both dealt with it professionally, advised me not to stress and they will get us in and get us settled as soon as possible. Even through all the (headache) not me. Nikki and Gina have showed genuine professionalism, integrity and respect to myself and my own family. Keep up the great work guys I for one am happy, grateful for your help and support!

Lauren · 26 March 2025

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 5/5

Google

My partner and I saw a property with Mark Mountford, and I was so pleased with how smooth and quick the process was! It was very easy to communicate any issues/queries I had with him, and he was a great help! Would definitely work with him again in future ☺️

Daisy · 17 January 2026

★★★★★ 5/5

Google

Connells Stourbridge were great to work with. Kaya and Charlotte in particular are brilliant and made a very tense and difficult sale/purchase a lot easier.

Ben · 2 June 2025

★★★★★ 5/5

Google

Just want to say a massive Thankyou to James and especially Katie from Connells Stourbridge, me and my partner have recently moved into a property, Katie was always there to help or talk us through whatever we needed, any problems were solved, Thankyou again to James and Katie on helping us with our new home.

Lucy · 27 February 2024

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 19 August 2026

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 5/5

Google

A fantastic team who kept me updated throughout what turned out to be a stressful and frustrating move due to solicitors. Kaya was fantastic, always responded promptly to emails and was happy to help - if she wasn’t available, John or whoever else answered always did what they could. 👍

Ben · 27 April 2024

★★★★★ 1/5

Trustpilot

This is the worse most unprofessional…

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

Christopher · 13 January 2026

★★★★★ 5/5

Google

I've been very happy with the whole team at connells, they've acted swiftly to find tenants for several properties for me. Our contact, Gina has given us great confidence, with excellent communication throughout

Greg · 10 May 2026

★★★★★ 5/5

Google

We purchased our house recently through Connells and they were great! Lily handled our purchase and was more than happy to answer any question we sent with the highest level of professionalism. She reassured us multiple times (we had a house fall through at the last second prior to this purchase so we were very wary about the whole procedure again) and made sure everything was going to be ok! Thanks again, Lily!

Connor · 9 April 2025

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 5/5

Google

Wonderful experience with Connells Stourbridge, as a first time buyer working with Kaya at Connells was a pleasure. She remained professional throughout the process and always encouraging even when my purchase had some delays. Thank you so much Kaya I really appreciate your support

Yanii · 26 June 2024

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 5/5

Google

Heather Davies, who manages my property, is always very helpful, prompt and efficient, an asset to Connells!

Wendy · 10 August 2026

★★★★★ 5/5

Google

Nicola Stevens at Connells has been fantastic so far! She’s been very responsive and quick with our phone calls, she’s been very friendly and helpful. We really appreciate everything you have done so far:)

Demi · 3 April 2026

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 5/5

Google

As a a first time buyer, Connells have made my experience seamless from start to finish, always answering my questions in a timely manor and helping with any queries. I would like to call out Kaya in particular who has been a joy to go through this process with, and also Pema, they are both so friendly and helpful. The new home goodie box on completion was also a lovely touch!

Shannon · 27 March 2025

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026