Connells Stourbridge reviews in Dudley

★★★★★ 5/5

Google

A big thanks to Stourbridge Connells as a first time buyer I found their in-house mortgage service a huge help during these turbulent mortgage rate times. I'm so thankful to have had such a proficient mortgage adviser, Charlotte Stanton kept in contact with me throughout the long journey of finding the perfect first home and found a fitting mortgage package. Charlotte was very supportive and made the whole application process of getting mortgage stress free. I would happily use again and think the lifetime member fee is a smart move.

Kirsty · 24 November 2023

★★★★★ 5/5

Google

Can’t thank Gina enough for helping us move into our new home! Brilliant service, super fast and helpful! Thank you 🤩 …

Leah · 17 January 2026

★★★★★ 5/5

Google

We have just sold our house through Connells Stourbridge and would like to thank Zac Berlyn and Kaya Tibbetts for making the whole process simple and smooth. They were always happy to answer calls and any questions we had and always got back to us promptly. They helped to make the whole process much smoother than we had ever expected and we wouldn't hesitate in using them again. Thank you both for all of your help. Ian & Lisa.

I · 24 November 2023

★★★★★ 5/5

Google

Connels provided an efficient service and Pema was most obliging. Particularly gratifying was that if she was not avaliable when called a colleague stepped in, accessed the account and provided an up to date summary of proceedings. I never had to wait for a call back

Patricia · 24 April 2025

★★★★★ 5/5

Google

Connells were great when buying our new home. Pema is an asset to the team and made our home buying experience so lovely, even during the usual bumps. She always kept us updated and did her upmost to help us along the way. Thank you so much Pema !!

Beth · 16 March 2025

★★★★★ 1/5

Google

If I could give zero I would. Horrendous company. As soon as you sign the papers they don't answer calls or emails they don't care. Throughout our rental they were no help and Will was nothing but rude and abrupt to myself and my partner. Completely biased and do not care about tenants. Don't waste your time and make sure you take pictures of everything and record everything as they will use it against you.

Daniel · 24 November 2023

★★★★★ 5/5

Google

What turned out to be a less than straightforward purchase was handled magnificently by Kaya from stourbridge branch. A couple of occasions we reached points where the deal could well of fallen apart but Kayas reassuring attitude and pragmatic approach made sure it got back on track. Her communication throughout was also excellent. Thanks Kaya!

John · 24 October 2024

★★★★★ 5/5

Google

Letting Agent Mark has been so helpful to me as a landlord. I will definitely use his service to find a tenant again. Thanks Mark!

Jacqui · 1 October 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Special thanks to Mark Mountford for helping us find the perfect let. He was so kind, patient, helpful, and professional. Thanks so much!

Carlette · 1 October 2025

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Google

I had a query over the Surveyor report on the property that I am buying that was very confusing and contradicting what I had seen at the property.Once it was explained why the surveyor had put and the reasons why it made sense.Thank you for taking the time to explain it.

Clare · 20 March 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Recently sold my house with Connells and would definitely recommend them and would use them again. What was a very stressful sale Kaya and John were brilliant and kept me updated on a regular basis. The whole team from start to finish were very professional and helpful.

Lucy · 2 November 2024

★★★★★ 1/5

Google

Would give no star if possible, worst experience ever with connells Stourbridge. They let a property without a carbon monoxide or a earth wire in the gas meter. After 4 weeks of lettings the property we started reporting damp. We left after 2 years of fighting connells and the landlord with help from the local council and the property was still riddled with damp. We even went onto BBC radio with the state of the property. Our son was in and out of hospital requiring oxygen due to the property being so bad. Once we was finally out after 4 weeks connells still hadn't request our deposit back. We had to contact the deposit holder scheme and open up a dispute because the the lettings agent didn't do their job. In our leaving checked they asked us if we knew we had damp after us and council fighting it for 2 years. That how much they listen to tenance. Honestly the staff turn over at connells is stupid, at one point every time we connected them their was someone new, ( we was contacting them multiple times a week). And the staff that they do keep are heartless and stated lets hope the property doesn't kill your child!! Honestly stay away from this letting agency, they will not support or help you no matter what but bully and try and intimidate you if you report a issue. Shouldn't be allowed to let propert!!

Paula · 2 May 2025

★★★★★ 5/5

Google

Will was very prompt on his arrival, very polite and very knowledgeable about the market and the area. He filled us with confidence that Connells can sell our house and he understood why we are selling and what we want to do in our next venture. Very happy indeed with the whole experience.

Robert · 26 June 2024

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 5/5

Trustpilot

Absolutely positive experience

Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍

Antra · 31 March 2026

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024