Trusted Agent profile
★★★★★
289 reviews across 2 platforms
3 St James Court, Wollaston, Stourbridge, DY8 3QG, Dudley DY8 3QG
Billingham & Co powered by EXP's Dudley office at 3 St James Court is rated 4.8 out of 5 across 289 reviews on two platforms, including 71 Google reviews rated 4.6. The 218 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
GoogleHi, just like to thank Laura for looking after my property, she has been doing it for years now , she is always pleasant and very helpful , great personality , and deserves ten stars , but , can only give five , oh dear ,, Best wishes Derek have a pint on me hahhaha ops
5/5
TrustpilotHouse Sale - Dudley
Excellent job from Phil from start to finish.He kept us informed of progress and was always quick to respond to any questions that we had.Would definitely recommend.
Dear Andrew, Thank you so much for taking the time to leave a 5-star review of our services. Phil and the sales team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotGreat company!
We have had a brilliant experience renting with Billingham&Co. The lady I dealt with, Natalie, was great. She helped with all our enquires, was very pleasant and polite and got us our dream home. It was a very easy process and she was very patient when I kept calling for updates. Thank you for our family home.
Thank you for your review it is greatly appreciated and your comments will be shared with Natalie and the Dudley Team.
5/5
TrustpilotGreat service
We recently had a great experience purchasing a property from Billingham & Co. Kelly was attentive throughout the process and even our solicitors commended her on her approach and professionalism. We would not hesitate to purchase from them again and highly recommend them.
5/5
GoogleThe dream team, Matt and Jez were amazing, they sold my son and daughter-in-laws home and the service was second to none, nothing was too much trouble. We were kept up to date every step of the way from viewing feedback to seeing the sale through to completion. Many thanks Matt & Jez.
5/5
TrustpilotRental management Review
Billingham & co have managed the rental of my property for last 9 years, and during this time have handled all of the many complications, tenants and financing around letting. I trust their guidance and have always been very professional with me and the tenants under lease. Should I ever need a management company for future tenancy management, I will be happy to employ them again.
Hi Scott, Thank you for your review it is greatly appreciated. I have fed your feedback to the rental management department. Glad you have enjoyed the customer experience. Kind regards,
5/5
TrustpilotNatalie very helpful - recommended
Natalie very helpful with the whole process and helped be the middle man between both solicitors when communication was lacking. Went out of her way to get support and would recommend.
Dear Liam, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
GoogleBrilliant, professional service supported by excellent communication. Matt, Jez and Giles have just sold two properties for us. Jez and Giles were always responsive and gave us timely updates. They attended all of the many viewings and were particularly supportive to my elderly mother. Many thanks from Elaine and Ian
5/5
TrustpilotI had a very good experience dealing…
I had a very good experience dealing with them and I thank EMILY from the bottom of my heart who assisted me in everything very well and in every detail.
1/5
TrustpilotI live next door to one of there…
I live next door to one of there rentals , his houses are disgusting no maintenance will ever get done AVOID AVOID!!!!!!!! It’s been the same for the last 20+ years
Dear Vanessa,We are sorry to learn that you are dissatisfied with the level of maintenance to your neighboring property. Had you have contacted us, rather than leave a review, we could have addressed your concerns and/or explained whether this is our responsibility. Note, that Billingham & Co do not own rental properties, we are the agents. Rest assured, all of our properties are in good, let-able condition and comply with all relevant legislation. Please contact our lettings director Adam Eales (ae@billingham.properties) who can assist you with your concerns and/or speak to the property owner. Needless to say, a 1 star review of our services, when we have not received any prior contact about a matter we may not even be responsible for, is unfair.Yours sincerely,Matt BillinghamDirector
5/5
TrustpilotI would highly recommend Billingham &…
I would highly recommend Billingham & Co! Jez was extremely professional and helpful especially through lockdown and dealing with unforeseen circumstances I experienced.. he was excellent, nothing was too much trouble and he guided me through the process step by step
1/5
GoogleWe arranged a viewing of a rental property. Little did we know that it was a block viewing. It was a total charade, very uncomfortable bumping into other viewers. Felt like a total waste of time for all the people attending the viewing, and went to the 'highest bidder'. I wouldn't recommend them, and certainly wont be viewing any of their properties again.
Dear Calico Labels, We are sorry to hear that your rental viewing experience wasn’t to your satisfaction. Due to an effective marketing strategy we experience high demand for all of our rental properties, this ensures that our landlords receive the best possible tenant selection and at the agreed rent price. Should you require an exclusive appointment to view any of our rental properties, please request this, and we will do our upmost to accommodate. If there is anything I can do to put right any shortfall in our service please email me personally matt@billinghamcooke.co.uk. Yours sincerely, Matt Billingham Director
5/5
TrustpilotCant reccomend Billingham an co enough
Cant reccomend Billingham an co enough, especially Kelly Davies she absolutely fantastic through covid restrictions she got everything and everyone sorted i said i'd give her 30 stars but she deserves 100 and thats what i'm giving her thanks Kelly
5/5
TrustpilotFantastic customer service
Fantastic customer service. I sold my house with Billingham Taylor the Dudley branch this year. Kelly and Jamie were brilliant they would give me feedback from every viewing and were very helpful throughout the whole process.I have recommended them to my friends and family.
5/5
TrustpilotBillingham & Co Dudley
Had Kelly from Billingham & Co Dudley office, she and her team was absolutely brilliant from 1st phone call to book a valuation till the last to handover the keys to the new owners. Can't say thank you enough for achieving more than what we expected on the sale.
Thank you for your review it is greatly appreciated and your comments will be shared with Kelly and the Dudley Team.
5/5
GoogleCan not fault the service provided. The sale of our property and purchase of our new home were both dealt with in a very professional and friendly manner. Particular thanks to Jez and Adam for their hard work on getting us through the process.
5/5
TrustpilotFantastic customer service from all…
Fantastic customer service from all members of staff at Billingham and Co, Natalie was very helpful and very professional. Would definitely recommend. Made our move stress free and enjoyable.
5/5
TrustpilotGreat service
Great service, communication & very helpful. Victoria is excellent.
Hi Malcolm,Thanks for the review. I shall let Victoria know. Good luck for the future and thanks for the business it is appreciated.
5/5
GoogleBillinghams got the the sale through despite difficult market conditions after a tortuous chain sale process. Jez Rhead did a great job in holding the chain together when it looked as though it was falling apart.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotWe have used Billingham Taylor
We have used Billingham Taylor on two occasions and have found the service to be excellent on both occasions. For a recent sale, we were updated on a regular basis by Kelly in the Dudley office on all aspects of the sale from start to finish. Cannot fault them and would have no hesitation in using them again
Hi Mike, thank you for the review it is appreciated. It has been a pleasure dealing with yourself and family over the last few years. Kind regards, Jamie
5/5
TrustpilotHelpful and friendly
Kelly was so helpful and responsive throughout the whole process. From our first viewing to completion the whole team was friendly and helpful and made our experience so much better despite the pandemic.
5/5
TrustpilotBuying our first home
Me and my husband have just brought our first home, obviously we didn't have much knowledge going into it and found it abit overwhelming, when we were introduced to Billingham and Co I can honestly say they made us feel at ease, when we viewed the property 'Natalie fellows' was amazing and she explained everything to us and she even referred us to the financial advisor we used who was also very helpful to us 'curtis' I am very grateful how quick it all went through and we were always contacted regularly to check everything was going OK and we got the keys yesterday and we are so happy and would definitely recommend Billingham and Co!. Thank you 'Natalie fellows' for all your help.
5/5
GoogleI have had a difficult property to sell & am out of country due to lockdown at moment. Jez & the team have been marvelous in helping all they could & all sold now, would definitely use them again . Thanks to all the team
Thank you so much for taking the time to review our services. We're delighted with your 5 Star feedback! Best wishes, The Team at Billingham & Co
5/5
TrustpilotNatalie Fellows - Outstanding Lady
Natalie Fellows who is based at The Dudley Office has gone over and above to help us secure a new property for a family member, I can not recommend this lady high enough and I am sure that Billingham & Co must be very proud to have her as a member of their team, she has been helpful in every way possible from start to finish and I can not thank or praise her efforts highly enough. Thankyou Natalie you really are the best. :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Billingham & Co powered by EXP's Dudley office has 289 reviews across two platforms: 71 on Google, 218 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Billingham & Co powered by EXP is rated 4.8 out of 5 across all 289 reviews, and 4.6 out of 5 on Google from 71 reviews, checked 9 October 2026.
Billingham & Co powered by EXP, 3 St James Court, Wollaston, Stourbridge, DY8 3QG, Dudley DY8 3QG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.