Trusted Agent profile
★★★★★
289 reviews across 2 platforms
3 St James Court, Wollaston, Stourbridge, DY8 3QG, Dudley DY8 3QG
Billingham & Co powered by EXP's Dudley office at 3 St James Court is rated 4.8 out of 5 across 289 reviews on two platforms, including 71 Google reviews rated 4.6. The 218 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Our renting experience with Billingham was very good. The team, mainly Natalie, were helpful and answered all our queries during the process. We have no hesitation in recommending them.
Hi Deeptha, Thank you for your review it is appreciated. I shall pass your comments onto Natalie.
5/5
TrustpilotFrom start to finish the whole team at…
From start to finish the whole team at Billinghams were exceptionally helpful, knowledgeable and professional. I can’t recommend them enough. A first class service
5/5
TrustpilotOutstanding
Thank you to all involved in getting myself and my husband (and bump) moved in to our dream home before Christmas. You really have made our dreams come true. The process was flawless and the assistance provided since we moved in with our little teething problems has been outstanding. Everyone has been so helpful. Nothing has been too much trouble. We can't thank you enough. A very merry Christmas to you all.
5/5
TrustpilotExcellent communication throughout
Excellent communication throughout - very friendly staff and always accessible. Kelly and Natalie have been brilliant. Highly recommended and would deal with this company again without hesitation
Hi Nasir, Thank you for your kind review it is appreciated. I shall pass your comments onto Natalie and Kelly.
5/5
TrustpilotGreat service
As our first point of contact in purchasing the property, Kelly at the Dudley branch was really helpful and knowledgeable about procedures right from the initial contact to signify interest in the property and to handing over of keys at completion.I also find the team in the office to be very helpful really and accommodating.I definitely wont have any problem recommending Billingham as an agent.Thank you for the service
5/5
TrustpilotAs the saying goes 3rd time lucky
As the saying goes 3rd time lucky, we had 2 buyers pull out through no fault of the Estate Agents or mine. Although the sale took longer than expected Jamie, Courtney and Kelly have been brilliant throughout. Totally professional and communication couldn’t have been better they kept me informed every step of the way. They were recommended to me and I wouldn’t hesitate to recommend them. Thank you
5/5
TrustpilotRichard has been amazing throughout the…
Richard has been amazing throughout the whole process of us moving in to our new home. A true assest to the business
5/5
TrustpilotJust wanted to reiterate of how great…
Just wanted to reiterate of how great Natalie and her colleagues have been by helping me with what looked impossible to allowing me to purchase my property. well clear with instructions and communication was also brilliant.Thank you again.
4/5
TrustpilotVictoria at the Brierley Hill branch is…
Victoria at the Brierley Hill branch is a gem she kept me informed all the way through the stress and the relief when I actually got the keys, she deserves all the recognition she gets .
Hi Nina, Thank you for the kind review regarding Victoria and the service that she provided you during the process. She definitely earns and gets praise on a regular basis from both clients and the directors. She is a gem. Thank you.
3/5
TrustpilotVariable service level
When the property was put on the market, Billingham was excellent but, as the process went on, we felt that the support decreased.
Dear Mrs Smith, We’re sorry to hear that we could not meet our usual 5 star experience on this occasion and hope you will accept our sincerest apologies. If you have any specific issues that I can resolve personally, you can contact me directly on mb@billingham.propertiesYours sincerely, Matt Billingham, Director
5/5
TrustpilotHave just had a change of tenants with…
Have just had a change of tenants with no problems whatsoever. House was refurbished which was done very smoothly
5/5
TrustpilotHighly recommended Estate Agent
Extremely helpful and have a good understanding of areas and prices. Conducted house viewings in a professional and considerate manner. Great communication, keeping us constantly updated with information. Would recommend with out reservation.
Hi, Thanks for the review. We are glad that you appreciated the customer service and professional conduct of our staff.
5/5
TrustpilotExcellent service and always happy to…
Excellent service and always happy to help. Caroline Kendall in particular was superb and always happy to help and go the ‘extra mile’.
Thank you for your review it is greatly appreciated and your comments will be shared with Caroline and the Stourbridge Team.
5/5
TrustpilotMatt and the team were really helpful…
Matt and the team were really helpful when we recently sold our house. Would highly recommend!!
5/5
GoogleI recently sold my house through the Stourbridge branch and was delighted with the service received. They accompanied all the viewings at no extra cost and negotiated a great price for me. I was most impressed with the way that the team communicated with the solicitors and other parties in making sure my house completed within 6 weeks! Great service and great people!
5/5
TrustpilotWe got there in the end
We have recently exchanged on what should have been a straight forward sale but which took some time. Billingham’s were happy to help with chasing vendors, giving us access to take measurements, loading and feeding back from our solicitor. We are very happy with the standard of care we received. We even got a moving card which was a nice touch
5/5
TrustpilotExcellent professional service from …
Excellent professional service from start to finish:Perceptive grasp of the local market insetting the asking price.Three prospective buyers with accompanied viewing the very next day.Offer above the asking price negotiated expertly and accepted on day two.Proactive communication keeping us well informed as sale progressed to exchange of contracts.All the above carried out by the staff with natural professional confidence.The result:two relaxed and satisfied clients.
5/5
TrustpilotVery good service can not fault in…
Very good service can not fault in anyway very helpful with the process of buying my new property
Hi Toni, Thank you for your review it is appreciated.
4/5
TrustpilotMy dealing with the Brierley Hill…
My dealing with the Brierley Hill office were very good at first, then tainted by the sudden dismissal of some of the staff. Overall everyone was very professional
Thank you for your review Edwin and glad that you received a professional service throughout. We have been positively restructuring our company over the last few months which has involved a total rebrand to Billingham & Co and the introduction of new technologies which enables persons engaging with us to book appointments online 24/7.
5/5
TrustpilotI have just completed on a purchase of…
I have just completed on a purchase of a property through Billingham Estate agents I was well impressed with the way Kelly handled the process , kept me fully informed of what was happening throughout the purchase .Something which I haven’t experienced before through other agents .Will definitely recommend your company Taj khan
5/5
TrustpilotI have nothing but praise for the way…
I have nothing but praise for the way Victoria at Billingham Taylor handled my purchase recently. She was friendly and professional and nothing was too much trouble.
Thank you for your kind review it is appreciated. We are delighted that you were happy with the service provided by Victoria especially as she is a recent addition to our team. Good luck with your new home.
5/5
TrustpilotTop quality and professionalism…
Top quality and professionalism throughout. Especially Richard. Thank you
4/5
TrustpilotMain agent was good BUT
The main agent we dealt with was good, however not overjoyed with some of the others. They are dealing with people's lives, they should remember how stressful it is for people buying houses, dealing with surveyor's reports, stroppy buyers etc. and tailor their manner accordingly. Sniggering about potentially devastating information is not a good look.
5/5
TrustpilotJon and Victoria are so helpful
Jon and Victoria are so helpful. Full of advice and always willing to help. Already put another property up for sale with them.
Hi Maarc, Glad we met your expectations with the service. Your feedback has been passed back to the office. Thanks it is appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Billingham & Co powered by EXP's Dudley office has 289 reviews across two platforms: 71 on Google, 218 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Billingham & Co powered by EXP is rated 4.8 out of 5 across all 289 reviews, and 4.6 out of 5 on Google from 71 reviews, checked 9 October 2026.
Billingham & Co powered by EXP, 3 St James Court, Wollaston, Stourbridge, DY8 3QG, Dudley DY8 3QG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.