Trusted Agent profile · Droitwich
Verified
★★★★★
430 reviews across 2 platforms
Orchard House, 2 Victoria Square, Droitwich, WR9 8DS
Oulsnam's office in Droitwich, at Orchard House, is rated 4.9 out of 5 across 430 reviews on two platforms, including 217 Google reviews rated 4.9.
Every review we hold for the Droitwich office, from every platform, shown as written. First names only.
5/5
TrustpilotA positive experience
We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly and all the people we came into contact with were competent and friendly.
5/5
TrustpilotGreat team at Northfield
They came and gave advice on what to do to my house. I was able to have a good chat about the price to try for but also to not be too demanding as it is at present a buyers market. I was happy with the price I got and was sold and moved out quickly. Great team at Northfield!
Thank you for your comments Margaret, good to hear you were happy with the advice and price you achieved.
1/5
TrustpilotFrustrating
I recently moved to England and wanted to rent a house. I read reviews of real estate companies and found that Oulsnam had very positive reviews, so I decided to choose them. Unfortunately, all my interactions with them have been very disappointing and frustrating. The first time, they forgot to respond to my inquiries twice. The second time, they gave me an appointment, but when I went to the appointment, I didn't find anyone there, not even the residents. I had to wait 45 minutes. I called them and sent them an email, and each time they replied that the visit took place as scheduled. I don't know how this is possible. I even sent them photos of the street and the house to prove that I was at the correct place and time. I honestly don't know why they treated me this way. It's so frustrating.
5/5
TrustpilotExcellent Service
I was very impressed with Tom at the valuation visit and subsequently with all the staff at Oulsnam in Bromsgrove. I found them all to be extremely professional, helpful and friendly and they made the whole process go very smoothly. Their communication throughout was excellent. Thank you very much for providing such outstanding service.
Thank you so much for your five star review, we are really pleased to hear you were so happy with the service received from the team at Bromsgrove!
5/5
TrustpilotI sold my mother's property in Moseley
I have just sold my mother's property in Moseley through Oulsnams, and Lisa, James and the team were excellent. The process was completely smooth, and Lisa was extremely helpful and gave very sound advice. I would definitely recommend their services.
5/5
GoogleDawn was very pleasant and helpful with viewing properties
Thank you so much for your kind words. We’re happy Dawn could make your property viewings a positive experience.
5/5
TrustpilotProperty viewing with Sadie
Sadie was friendly and took the time to answer our questions.
Thank you for taking the time to leave Sadie a review, we appreciate the feedback.
5/5
TrustpilotKaren was excellent
Karen was excellent, really friendly, attentive to our questions and knowledgable about the properties 10/10 !
5/5
TrustpilotI would like to thank the entire team…
I would like to thank the entire team who supported me. They were always on hand to assist with anything I needed, whether it was things I was unfamiliar with, or areas where I required guidance and advice. Their help and support made a real difference.
Thank you for your review and your kind words for the team
5/5
GoogleSarah , is a true asset to Oulsnam in Droitwich. Communication has been fantastic . Have been kept informed throughout the sale of our property. From the valuation to completion. Highly recommend. Would 100% use again. Thank you!
Thank you for taking the time to write us a review, and for the recommendation. I am sure Sarah will love the positive feedback.
5/5
GoogleWe bought a property in Harrogate for whom Tom, TLC, was the estate agent, a probate sale. Tom was very helpful in supplying all the information we needed when viewing and kept us up to date throughout the buying process. On completion day, Tom meet us at the property and was excellent in ensuring things went well, which was very much appreciated.
Thanks Elaine, it was a real pleasure helping your mum to move to Harrogate, probate took a little longer than hoped but we got there in the end. Your kind words are much appreciated.
5/5
TrustpilotI wanted to leave a review for Karen…
I wanted to leave a review for Karen Clifton in the Bromsgrove Branch. Karen showed my son in law Zak and myself a house which they have just bought. I have to say what a welcome relief to have someone with excellent communication, skills and knowledge. Well Done Karen!
Thank you for your kind review it is really appreciated and I have passed on your kind words to Karen!
5/5
TrustpilotA pleasant relaxed viewing
Such a relaxing viewing and a very informative agent, who gave us plenty of time and advice on the property. Sadie Jayne Wragg went above and beyond. A pleasant experience in viewing this property.
2/5
GoogleVery mixed bag with Tom. He was very pleasant and helpful when he was signing me up for a tenancy, which I paid in full, but the after care was quite poor. Pre-agreed terms were not met until I pushed for them to be met, and coming towards the end of the tenancy, he seems to be attempting to label enforcement of legally binding terms as "aggressive and childish" and called me a "knob". Definitely a buyer beware situation.
You'd caught me on a really bad day. Fifteen minutes before you called I had been notified that a really good friend in Somerset had died.
5/5
TrustpilotLauren and Lisa were incredibly…
Lauren and Lisa were incredibly helpful, supportive throughout the process. Whenever I had a query they were responsive and kept me updated promptly. Couldn’t recommend them highly enough! 🙂
5/5
TrustpilotRon conducted our viewing at a property…
Ron conducted our viewing at a property today, they scheduled it last minute to fit in with our schedules. He was personably and answered all our questions to the best of our knowledge. Ouslamns has also sold our property and I'm so glad we've changed to them after a year on the market they were excellent as sellers and buyers.
5/5
TrustpilotSmooth and Professional
Lauren was the agent dealing with the purchase of my new home. She was very direct, professional and informative. The purchase was smooth and Lauren was helpful througout. Oulsnam are cut above the other agents in Moseley.
5/5
TrustpilotSuperb communication
I sold my house through the Bromsgrove branch and right from the beginning when Tom came out to value my property and selling it in December the team were fantastic. Emma and Amy always communicated with me when there were any updates from my buyers solicitor. All the team were very efficient, polite and very professional.
Thank you so much for your positive review we are really pleased you were so happy with the service from the Bromsgrove team!
5/5
TrustpilotJeff was very informative and made the…
Jeff was very informative and made the viewing enjoyable!
Thank you for taking the time to leave Jeff a review, its greatly appreciated
5/5
GoogleTom is simply the best! He made our renting process smooth and stress free. Communication with Tom was also quick and he's so reliable! I couldn't have asked for a better agent/agency, they're so kind and want the best for you. They even gave us a little care package when moving in! I would 100% recommend Tom and TLC.
Thank you so much Elizabeth, that's really appreciated.
5/5
GoogleSarah and team have been wonderful throughout the process of buying my new home! Fantastic communication throughout. Many thanks!
We really appreciate your kind words. It’s wonderful to hear that Sarah’s communication and support made your move a positive experience. 😊 …
5/5
GoogleThank you to the Droitwich team and especially Stephanie! We are still in the process of buying one of their properties, which we fell in love with instantly, and Stephanie is doing everything she can to help us achieve a smooth and speedy sale. We have nothing but positives to say about the service we have received so far.
Thank you kindly Keith, we greatly appreciate your feedback and taking the time to do us a lovely review and all the best for the future!
5/5
GoogleThe team at Oulsnam are brilliant. Angela supported me throughout my purchase and I just couldn't fault her - she always made herself available when I needed her and she worked incredibly hard to ensure completion stayed on track. I had the pleasure to meet the rest of the team who were all very kind and welcoming when I picked up my keys. Professional, reliable and polite - 10/10 I will use them again should I need any of their services. Thank you Angela
Thank you kindly Natalie and we wish you all future happiness in your lovely new home!
5/5
TrustpilotCo ordinated and Seamless Service
Bromsgrove Oulsnams sold a deceased estate property. I have used them previously and once again they exceeded expectations with professionalism, courtesy, approachability and expertise. It is good to see the staff there do not keep changing so other than the addition of an administrator it was the same team as two years ago.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oulsnam's Droitwich office has 430 reviews across two platforms: 217 on Google, 213 on Trustpilot (across the whole business).
Oulsnam Droitwich is rated 4.9 out of 5 across all 430 reviews, and 4.9 out of 5 on Google from 217 reviews.
Oulsnam Droitwich, Orchard House, 2 Victoria Square, Droitwich, WR9 8DS.
