Trusted Agent profile · Droitwich Spa, Worcestershire

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Nicol & Co Droitwich reviews in Droitwich Spa

★★★★★ Excellent

710 reviews across 3 platforms

226 Worcester Road, Droitwich Spa, Worcestershire, WR9 8AY

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Nicol & Co's office in Droitwich Spa, Worcestershire, at 226 Worcester Road, is rated 4.9 out of 5 across 710 reviews on three platforms, including 405 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Nicol & Co won in 2026.

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4.9 / 5

405

Reviews on Google

This office

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4.8 / 5

208

Reviews on Facebook

Business-wide

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4.9 / 5

97

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Nicol & Co Droitwich Spa

Our company You won’t find a group of people more in love with Worcestershire than the ladies and gents at Nicol & Co. This beautiful county has everything. Fantastic connections by road and rail, outstanding schools great local sporting venues, culture and entertainment set amongst rolling hills, stunning panoramas and loveable, quaint towns and villages aplenty. We live here, we love here, and every member of our team wants to help you do the same. Matt Nicol established Nicol & Co. Estate Agents in 2009 as a one-man band operating from a small office in Droitwich Spa. His vision was to change the way estate agency was done in Worcestershire; bringing integrity and transparency to an industry that people made jokes about. He is still dedicated to providing the most remarkable service.

Awards

The Trusted Agent 2026 results for Nicol & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Droitwich Spa office, from every platform, shown as written. First names only.

5/5

Google

Amazing service from start to finish! The droitwich team are such lovely, friendly people and have been so helpful throughout our purchase, Chloe is an absolute credit to the team and always kept us informed throughout the purchase and was always there to answer any questions, Dan P was really kind and patient throughout the offer process, and we also viewed properties with both Jayne and Millie who were both so friendly and knowledgable! Thank you to all the team for such a smooth process buying our dream home!

Anna · 23 September 2024

Agent replied · 23 October 2024

Hi Anna, thank you for your amazing 5* review! We’re overjoyed to hear about your positive experience with our Droitwich team. It’s wonderful to know that Chloe, Dan P, Jayne, and Millie were able to make your home-buying journey smooth and enjoyable. We’re incredibly proud of our team and will be sure to pass along your lovely feedback. Helping you find your dream home was an absolute pleasure, and we’re thrilled that we could be part of such an important milestone. Should you need, the team are always happy to help!

5/5

Google

We had a great experience with the entire team at the Droitwich branch when we purchased through them but a special mention to Dan Peace and Chloe Faizey for being extra helpful and understanding along with pro actively chasing everything for us!

Kayleigh · 13 December 2025

Agent replied · 13 April 2026

Hi Kayleigh, thank you for your 5* review of our Droitwich team and amazing comments! We’re delighted to hear you had such a great experience with our Droitwich team. Dan and Chloe will be thrilled to know their extra helpful and … More

5/5

Google

Fantastic service from the start! The viewing process was amazing! Even extra help from Dan who made extra time in his day to squeeze us in for our second viewing because we loved the house so much! Special mention to Chloe who was amazing! It’s as if she shared our excitement for the purchase just as much as us! She kept us up-to-date every step of the way and was always extremely helpful and quick to answer our queries.

Georgia · 23 September 2024

Agent replied · 23 October 2024

Hi Georgia, thank you for your 5* review of our Droitwich team and fantastic comments. We're delighted to hear that you had such a positive experience with us from the very start. It's great to know that Dan was able to accommodate your second viewing and that Chloe was there to share in your excitement while keeping you well-informed throughout the process. Should you need, the team are always happy to help!

5/5

Google

Nicol & Co are absolutely brilliant. From buying our first home with them 3 years ago to now selling that house with them and buying another house with them, I don’t have a single bad thing to say. Through viewing different properties we have dealt with a lot of different estate agents but honestly none of them come close to the service Nicol & Co provide. Every single person I’ve spoken to has been kind, friendly, and professional. Nothing is too much trouble and if there is anything you’re unsure of they are always willing to help. Niamh at the Droitwich branch deserves a special shout out… she gave me a call when they had a property in the pipe line that was exactly what I was after. We managed to agree a sale without the property even having to go live. I honestly can’t recommend them enough and we continue to use them in the future. Huge thank you… always a 5* service from you guys.

Chloe · 13 February 2026

Agent replied · 13 April 2026

Hi Chloe, thank you for your 5* review of our Droitwich team and your high recommendation! It has been a pleasure supporting you from your first home three years ago to this next move. Your kind words about our team’s friendly and professional service really mean a lot. Niamh will be especially pleased with the shout out, we’re so glad the off-market opportunity was the perfect match for you. Thank you again for your continued recommendation and support. We look forward to helping you again in the future.

5/5

Google

Nicol and Co organised a brilliant Big Worcestershire Garage Sale this year. It was well organised and they helped advertise everyone's garage sales around Worcestershire. Our charity Spectrum Days were so pleased to raise a fantastic amount of money for the charity, thanks to Nicol and Co for arranging. They also visited us at the sale to see how we were getting on and our staff had a lovely chat with them. Very friendly and helpful, thanks for a great event! Anwen Jeffreys - Spectrum Days

Anwen · 28 June 2024

Agent replied · 29 June 2024

Hi Anwen, thank you for your 5* review of our Droitwich team and thank you so much for your kind words and for participating in the Big Worcestershire Garage Sale! We are thrilled to hear that the event was a success and that Spectrum Days was able to raise a fantastic amount of money. It's wonderful to know that our efforts to organise and advertise the sales were helpful. We're glad that our visit to your sale provided a friendly and enjoyable experience for your staff. Your feedback means a lot to us, and we’re grateful for the opportunity to support such a worthy cause.

5/5

Google

The biggest thank you to Nicol and Co for everything! I really felt clueless with selling my property, but the staff, especially Chloe took a lot of the stress away. Every phone call/email and maybe, ridiculous question was sorted with absolutely no bother, and honestly I couldn’t have done it without your help. Would absolutely recommend to anyone if you want a stress free move! Thanks so much again Nicol and Co x

Ashleigh · 16 October 2024

Agent replied · 23 October 2024

Hi Ashleigh, thank you for your 5* review of our Droitwich team and your high recommendation. We're absolutely delighted to hear that you had such a positive experience and it’s wonderful to know that Chloe and the rest of the team were able to ease your worries and make the process smoother for you. If you ever need anything in the future, don’t hesitate to get in touch, Chloe & the Team are always happy to help!

5/5

Google

I highly recommend Nicol & Co, Dan and Chloe were first class, thank you for keeping us updated and for all the chasing.

Louise · 6 April 2026

Agent replied · 13 April 2026

Hi Louise, thank you for your 5* review of our Droitwich team and your high recommendation! Dan and Chloe will be absolutely delighted to hear your feedback. Keeping our clients updated and making sure everything keeps moving is a huge part of what we pride ourselves on, so it’s lovely to know that made a difference. Wishing you all the very best in your new chapter, and if we can help with anything in the future, we’re always here.

5/5

Google

We have just purchased a property from Nicol and Co and the service they provided was outstanding from start to finish. We were appointed Chloe as our estate agent and we can’t thank her enough. She was supportive, knowledgeable and helpful throughout our experience. No questions went unanswered and Chloe was very efficient at communicating with others to ensure the process was as smooth as possible. Not only that, but Chloe had a very kind manner which meant talking with her was always a pleasure. This is the same for all those that work at Nicol and Co; we were always greeted with a friendly voice and an attitude where nothing appeared as too much hassle. We would highly recommend using Nicol and Co and appreciate their hard work and commitment throughout the process of securing our first home. Thank you SO much!

Emily · 1 June 2024

Agent replied · 4 June 2024

Hi Emily, thank you for your 5* review of our Droitwich team and your high recommendation! We are thrilled to hear that your experience was outstanding from start to finish. Chloe and the entire team strive to provide supportive, knowledgeable, and helpful service, and it’s fantastic to know we succeeded in making your home-buying journey smooth and enjoyable. Congratulations on securing your first home! If you need any further assistance, please don’t hesitate to reach out, the team are always happy to help!

5/5

Google

I've dealt with Nicol & Co twice, for the purchase and then subsequently the sale of my property in Copcut. Both times I've been really impressed with the excellent communication keeping me informed each step of the way. As a buyer, the comms were far better than from my own solicitor at the time. As a seller, I've been really reassured by the professional presentation of their marketing, their heavy presence in the local area, and how they've helped to drive the process forwards on my behalf. I wouldn't hesitate to use them again. Special thanks to Kelly for getting the listing and valuation in place and drumming up interest that translated to four above-asking-price offers from six viewings, and also to Chloe who kept things moving right up to exchange and completion. Many thanks all of you.

Jon · 29 May 2024

Agent replied · 29 May 2024

Hi Jon, thank you so much for sharing your experience with us. We are thrilled to hear that you had such positive interactions both times you've worked with us. Excellent communication is something we prioritise, so it's wonderful to know that we kept you well-informed throughout your property purchase and sale. It's fantastic that Kelly and Chloe made such a significant impact on your experience, Kelly by securing a great valuation and generating substantial interest, and Chloe by ensuring everything proceeded smoothly to completion. We look forward to the opportunity to assist you again in the future!

5/5

Google

A Five Star experience! Nicol and Co have been excellent from start to finish. I have been kept in the loop at all times and have not had to 'chase' my agents at all. They have kept me fully informed at every stage of the selling process and they have been extremely professional and helpful. I would especially like to thank Chloe for everything that she has done to facilitate my sale - she has been fabulous! I would also like to thank Mia who has also been involved towards the end of the transactions. I recommend Nicol and Co unreservedly.

Zoe · 12 August 2025

5/5

Google

Chloe looked after my sale and kept me updated on a weekly basis, with other members of the team stepping in if she wasn’t available . They were always contactable either by phone or email. Chloe kept on the case even after a buyer was found . She kept in touch with all the solicitors in the chain to keep the sale moving along. Nicol & Co just dont find a buyer , they keep involved with the sale to the finish line. This is not the case with all estate agents. I’ve dealt with a few over the years.

Dennis · 10 May 2024

Agent replied · 24 May 2024

Hi Dennis, thank you for your 5* review of our Droitwich team. We're delighted to hear that Chloe and the team provided such attentive and dedicated service throughout your sale process. Ensuring continuous communication and proactive engagement is a top priority for us, and it's great to know that it made a positive difference for you. If there's anything else we can assist you with in the future, please don't hesitate to get in touch. Chloe & the team are always happy to help.

5/5

Google

I have used Nicol & Co for about 8 years to rent out a property for me. They have always been very professional and sorted out any issues. Recently, there was a burst pipe in the attic whilst the house was empty which resulted in catastrophic damage. The staff have supported me throughout, dealt with the clear-up and subsequent sale of the house. I would like to thanks James, Maxine, Dan and Chloe for their support.

Simon · 3 July 2024

Agent replied · 3 July 2024

Hi Simon, thank you for your 5* review of our Droitwich team and thank you for your loyalty over the past 8 years and for taking the time to share your experience. We're sorry to hear about the burst pipe incident, but we're glad our team could support you through such a challenging situation. James, Maxine, Dan, and Chloe were more than happy to assist with the cleanup and sale of your property. Should you need anything else, the team are always happy to help!

5/5

Google

The whole team at Nicol & Co were very supportive throughout the whole process of us buying our first home. Great customer service and communication throughout. Always polite, professional and they replied and assisted with any queries we had. We mainly communicated with Chloe who was great throughout the process keeping us informed and updated about the process and answering any concerns or questions we had. We would recommend Nicol & Co to others going forward.

Imogen · 25 January 2026

Agent replied · 27 January 2026

Hi Imogen, thank you for your 5* review of our Droitwich team and your high recommendation! We’re so pleased to hear that the whole team at Droitwich were able to support you throughout the journey of buying your first home. It’s fantastic to know that you received great communication and customer service every step of the way. Chloe is an absolute asset to the team, and we’re glad to hear she kept you informed and addressed any concerns you had. Wishing you all the best.

5/5

Google

We had viewed a number of properties with different agents before we ultimately purchased, and we were fortunate that it was via Nicol and Co. From the very first viewing all the way through to completion, we were put at ease via their professional and friendly manner. Our Sales Progressor, Chloe, was incredibly helpful in managing all aspects of our transaction, ensuring that everything ran smoothly and going above and beyond to work with Solicitors and other stakeholders to achieve this. We wholeheartedly recommend Nicol and Co and shall look to partner with them in the future should we ever look to move. Many thanks to Chloe and all the team at the Droitwich office. Best Andrew

Andrew · 2 April 2024

Agent replied · 8 April 2024

Hi Andrew, thank you for your 5* review of our Droitwich team. We're thrilled to hear about your positive experience and it's fantastic to know that from the very first viewing to completion, the Droitwich team, especially Chloe, provided you with professional and friendly service, making your transaction as smooth as possible. They're always happy to help!

5/5

Google

I have nothing but fantastic things to say about my experience with Nicol and Co. I have used them 3 times across the years and they have been flawless every time. The whole team are extremely knowledgeable, friendly and efficient - They really go the extra mile to make a stressful process as smooth as it possibly can be. Special shout out to everyone in the Droitwich Branch who helped with my most recent sale and purchase - Robin and Mia for the early stages of the sale. Niamh for her support throughout, and Chloe for getting us all over the line! Thanks Ladies, you have been a pleasure to deal with!

Tamzin · 25 March 2024

Agent replied · 24 May 2024

Hi Tamzin, thank you for your 5* review of our Droitwich team and your fantastic comments! It's great to hear that you've had a fantastic experience, especially with the whole team being extremely knowledgeable, friendly and efficient, and that they have gone the extra mile to ensure a stress-free process. Your comments will have made their day too. They're always happy to help!

5/5

Google

We can’t rate Nicol & Co highly enough! It has taken us almost a year to find our new forever home and we are so pleased it was with Nicol & Co in the end! Without fail, everybody has been approachable, understanding and efficient! The communication throughout the sale process has been second-to-none. The team were always happy to accommodate additional viewings even right up to the day before completion. We are indebted to Nicol & Co but especially Chloe, Niamh & Lucy-Jo. A lovely added extra was the card and gift box we received when collecting the keys! We highly recommend them and in a couple of years, when we are looking for an additional rental property, they will be our first port of call. Jess, Adam & Archie Green

Jess · 20 March 2024

Agent replied · 24 May 2024

Hi Jess, thank you for your 5* review of our Droitwich team and your high recommendation. We truly appreciate your kind words and are thrilled to have played a part in finding your forever home. Chloe, Niamh, and Lucy-Jo are indeed invaluable members of our team, and we're delighted that their dedication and professionalism made your journey smooth and enjoyable. We look forward to assisting you again in the future when you're ready for another property venture and congratulations to you, Adam, and Archie on your new home!

5/5

Google

After my experience with buying a property with Nicol & Co I will use them every time! From the moment we booked different viewings to exchanging contracts/completing, I cannot fault the hard work and effort the team have gone to in order to progress our sale. Chloe has been amazing throughout and is the reason I would recommend Nicol & Co to anyone. Thank you.

Danielle · 2 November 2024

Agent replied · 9 November 2024

Hi Danielle, thank you for your 5* review of our Droitwich team and your recommendation. We’re thrilled to hear that your experience has been so positive from start to finish. It is great to know that our team’s hard work and dedication made a difference in your property journey, and we’re especially pleased to hear how helpful Chloe has been too! Thank you once again for your kind words.

5/5

Google

Just sold our house with Droitwich Office, who we purchased it off originally 8 years ago! Excellent service and their solicitor recommendation have been brilliant to! Special mention to Chloe and Dan in particular, getting answers to all of our questions on other houses they are selling, which we are interested in too! Would use them again on our next sale or purchase!! H & D

Hus · 9 October 2024

Agent replied · 23 October 2024

Hi Hus, thank you for your 5* review of our Droitwich team. We're thrilled to have been part of both your purchase 8 years ago and now your sale. It’s fantastic to hear that Chloe and Dan provided you with excellent service and kept you informed on the other properties you're interested in. We truly appreciate your trust in our team and are grateful for your kind words about our solicitor recommendation as well. Should you need, the team are always happy to help!

5/5

Google

We’ve recently exchanged on our dream home after a long journey selling our house, including two failed transactions along the way and Chloe has been absolutely incredible throughout the entire process. …

Mia · 13 November 2025

Agent replied · 13 April 2026

Hi Mia, thank you for your 5* review of our Droitwich team and your recommendation! It truly means a lot to hear how supported you felt throughout such a challenging journey. We know the process can be stressful at times, so it’s wonderful … More

5/5

Google

Nichol and Co were just amazing, Kelly came round and met up with myself and my sister, it was a stressful time putting our parents house on the market, but Kelly and the team Chloe and Dan took all our worries away, Chloe kept us up to date on a regular basis, thank you so much for everything you have done.

Penelope · 9 December 2024

Agent replied · 23 December 2024

Hi Penelope, thank you for your 5* review of our Droitwich team. We understand how emotional and stressful it can be to sell a family home, and we’re truly honored to have been able to support you and your sister during this time. Kelly, Chloe, and Dan will be delighted to hear that their efforts made such a positive difference and helped ease your worries. Keeping our clients informed and supported is always our top priority, and it’s wonderful to know that Chloe’s updates and the team’s care stood out to you. Should you need, the team are always happy to help!

5/5

Google

SUPER!!! Thank you Molly We have brought and sold properties in the past and dealt with various estate agents. Molly and the team at Nicol and co are the very best, everything is just fabulous the work and thought put into our sale is just so brilliant. We have not had to do one thing, just admire the pictures / videos/ drone footage they have produced. THANK YOU 👏🥰

Janette · 3 August 2024

Agent replied · 24 August 2024

Hi Janette, thank you for your amazing 5✨ review of our Droitwich team and for naming Molly too. Your kind words about the work and thought put into your sale mean a lot to us 😊. We're delighted that you enjoyed the pictures, videos, and drone footage we produced and that the process was so seamless for you. If you ever need assistance in the future, please don't hesitate to reach out.

5/5

Google

When putting my house on the market in Droitwich, there was only ever one estate agency I was considering, and that was Nicol and Co… that was the best decision I’ve made, as my house was only on the market for one week before I accepted an offer, exceeding any expectations I had. From the valuation with Dan Peace (which was like speaking to a friend) to the offer acceptance, everything has been seamless. The valuation was real and transparent, no over-pricing to win or “out-do” another agent, no false promises, particulars of similar properties within the area and their sold prices were provided to me. I got given a pack explaining what to expect from the sales process and an engaging presentation was sent to me afterwards… everything was personalised to me and my property. This was particularly welcomed, being a first time seller, as I had no idea what I was doing! The photos and virtual tour were beautifully done, to such a professional standard. Despite knowing exactly what my own house looks like, I wanted to buy it myself after seeing the listing! The office staff have been exceptional from the start, always quick to answer the phones, emails, viewing requests, viewing feedback - Millie, Niamh and Chloe were always so excited to speak to me and spoke about my house as though it was their own, with nothing but excitement! (I must add, the social media post, from Millie, went round my group chats like wildfire and got nothing but praise from the girls WhatsApp group… and all you ladies know the worth of that group chat!) During the sale process, Chloe Faizey has been incredibly supportive and attentive. Not only has Chloe been assisting with the sale of my home, she has also gone the extra mile to give me updates on the purchase of my new home (which is being purchased through a completely different estate agents), showing me that she genuinely cares for me both as a vendor and a buyer. Throughout the process, Chloe has seen all of my emotions - frustration, happiness, stressed and all of the quirks in between. At every turn, Chloe has been there for me to lean on, with any question, nothing was ever too much for her, and I will always be grateful for the support and hand holding she gave me. Chloe, your guidance, effort, and professionalism made a real difference throughout the entire process, and I truly appreciate everything you did to make it as smooth and successful as possible. Selling a home can be stressful, but your expertise and dedication gave me confidence every step of the way. I couldn’t have done it without you. Give that woman a pay rise! It’s clear that communication within their team is a core value, with everyone always on the same page. Right hand speaking to the left perfectly. I said from the very start of my journey, that Nicol and Co dominate the Droitwich market, so instructing them as my Estate Agents was a no-brainer. When I come to sell again, there is only one place I will go, and that is back to these incredible people. Not only do you get treated with value, but you also have the pleasure of dealing with real, authentic people who want the best for your property, taking your personal circumstances into account. Matt must be so proud of the team he's built, what an incredible group of people. I truly feel supported and cared for during a time in my life that’s been especially challenging, helping to turn a difficult time into something more manageable.

Rhiannon · 13 May 2025

5/5

Google

From valuation to sale Nicols kept us informed and were very professional. Chloe, Kelly and Niamh were amazing. If you are thinking of selling definitely consider nicols.

Emma · 13 December 2025

Agent replied · 13 April 2026

Hi Emma, thank you for your 5* review of our Droitwich team and for naming Chloe, Kelly & Niamh too. It's great to hear that they were all amazing and thank you for your glowing reference!

5/5

Google

Nicol and Co, Droitwich, were faultless from start to finish during the process of selling our house. They offered a very professional yet friendly service and the whole team were supportive throughout. Robin was very knowledgeable and helped us with the initial stages. Mia and the sales team were fantastic at arranging and completing viewings. Finally, Chloe was pivotal in ensuring we had a smooth exchange due to her excellent organisation and relentless chasing of other services. I can't recommend this estate agent highly enough!! Thank you for all your help.

Alex · 26 November 2023

Agent replied · 24 May 2024

Hi Alex, thank you for your 5* review and your high recommendation. We're thrilled to hear that you had such a positive experience with our team at Droitwich. Providing a professional and friendly service is a top priority for us, and it's wonderful to know that Robin, Mia, Chloe, and the entire team were supportive and exceeded your expectations. It's great to hear too you had a smooth exchange thanks to the work by Chloe. They are always happy to help!

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Questions about Nicol & Co Droitwich

What do sellers say about Nicol & Co Droitwich?

29 reviews from sellers, rated 4.9 out of 5 on average. For example, Eirlys wrote: "Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ..."

What do buyers say about Nicol & Co Droitwich?

20 reviews from buyers, rated 4.7 out of 5 on average. For example, TJ wrote: "The viewing was great! Everything that we wanted from the flat and from the agent. We were allowed a very healthy amount of time in the property to view it all ..."

What do landlords say about Nicol & Co Droitwich?

10 reviews from landlords, rated 5.0 out of 5 on average. For example, JULIE wrote: "I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ..."

What do tenants say about Nicol & Co Droitwich?

16 reviews from tenants, rated 4.9 out of 5 on average. For example, Matt wrote: "I needed to source accommodation for a new colleague at very short notice. Having been let down by one agent, I turned to Nicol & Co and received a brilliant ..."

Has Nicol & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Nicol & Co, Droitwich Spa won Platinum; Nicol & Co, Worcester won Platinum; Nicol & Co, Malvern won Gold.

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