Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFailure to provide information
For days now I have been unable to access Rightmove's properties without it 'seizing up'. The site freezes constantly which is exceptionally frustrating. I need an answer please since I am desperate to find my next home ASAP.
Marilyn · 26 July 2019
Agent replied · 13 June 2024
Hello Marilyn,Thank you for taking the time to leave us a review.We are really sorry about this and would like to look into this for you.So that we can look into this, please can you email us at talk-to-us@rightmove.co.uk and advise us of the device you are using and the browser you are on?We look forward to hearing from you.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotFast
Fast, informative and helpful reply about my trouble. 👍😊
Mehmet · 24 November 2023
Agent replied · 13 June 2024
Good Afternoon Mehmet,Thank you for taking the time to leave us a review. I'm glad to hear that you had such a good experience. Don't hesitate to reach out if you need anything else, our email is talk-to-us@rightmove.co.uk. Many thanksRightmove.
★★★★★ 5/5
TrustpilotEXCELLENT CUSTOMER SERVICE
I needed to contact Right Move re a query. Ciera from their Customer Relations team was very helpful and diligent in seeking and securing a timely solution
Haynes · 15 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Ciera receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotThey can't run a business
I cancelled my insurance with you in September 2020 and you confirmed the cancellation. Still every month you email me to say you could not take my dd payment. Please STOP!!!
Handiyman · 15 July 2021
Agent replied · 13 June 2024
Hello Peter, Thank you for contacting us to provide some very valuable feedback on your experience with our insurance team. Firstly let me apologise for any frustration these emails have caused, I can certainly understand your reasons for reaching out.I have had a look into your issues raised and can confirm that you should no longer receive any further direct debit communications, it appears this was due to an administration error between ourselves and the third party that manages direct debits.Please feel free to contact me if you experience any further issues or would like to discuss this further at Beth.McGuire@rightmove.co.uk.Best wishesBeth
★★★★★ 5/5
TrustpilotThanks!
It was really easy to fill out the form, Michael called me to sort some stuff out and he was very friendly. Thank you very much!
Paula · 29 April 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 1/5
Trustpilotcrap
crap. can no longer compare similar prices or sold prices on a street. makes it impossible for people to know what is priced well or not. the old version was way easier for everyone
James · 5 November 2020
Agent replied · 13 June 2024
Hi James,Thank you for your review and we're sorry to hear you don't like the recent changes to our website.You can still view nearby sold prices on properties, it's only the layout of where this information sits on the page that we've updated. Below the list of nearest stations, you'll see you have the options for 'Property sale history' and 'Market information' which gives you the same details as before.If you need help with finding this information, please don't hesitate to get in touch. You can give us a call on 01908 712300 or send us an email on talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 1/5
Trustpilotreally hard to find properties with…
really hard to find properties with ensuites and the feature to put a kyword doesn't always show the properties with ensuite. Even though i excluded shared properties, they were still showing and made my search more time consuming
Andreea · 24 May 2019
Agent replied · 13 June 2024
Hello Andreea,Thank you for taking the time to leave us a review.We are sorry to hear of the difficulties you are experiencing when trying to search for properties on Rightmove using the 'keyword sort'.We would really like to look into why the 'keyword sort' isn't working for you and why when you exclude house shares, these types of properties continue to show.So that we can look into this for you, please can you email us some examples at talk-to-us@rightmove.co.uk.We look forward to hearing from you.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotFantastic service, lovely people
Van Mildert handled the referencing for my tenancy and then at my request provided useful information regarding bills/insurance. Emily helped me find a suitable contents/liability insurance package at a great price!
Ian · 6 July 2021
Agent replied · 13 June 2024
Hello Ian,Thanks for getting in touch in relation to your experience with our colleague Emily. She's a fantastic member of the team and we are really happy she made your experience a pleasant one.Best wishesBeth
★★★★★ 5/5
TrustpilotTop service!!!
Donna called me almost immediately after I had emailed to say we were interested in the insurance package, she was extremely friendly and helpful and made everything really clear. Top service :)
Erin · 19 April 2021
Agent replied · 13 June 2024
Hello Erin,Thank you for providing us with such lovely feedback. Efficiency is key when your moving home and we are really glad Donna was so helpful in your move.Good luck in your new home.Best wishesBeth
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service, especially from Sarah who called a couple of times to talk me through some issues and helped me get them resolved quickly and without stress.
Wayne · 3 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Sarah receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotReferencing completed in a matter of…
Referencing completed in a matter of minutes by Guy. Very professional and knowledgeable ... good client facing skills, considering it was over the telephone!
Bill · 20 July 2022
Agent replied · 13 June 2024
Hi Bill, thanks for taking the time to leave us such a great review.I will pass your feedback over to Guy and his team to make them aware.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 3/5
TrustpilotThey don't have filter for auction…
They don't have filter for auction houses I end up using Zoopla way easy
Antonio · 1 July 2023
Agent replied · 13 June 2024
Good Morning Antonio,Thank you for taking the time to reach out. I will pass your feedback along to our developers so they can consider adding a filter for Auction properties.When completing a search on Rightmove, you can add keywords to your search. If you add the word auction, it will show you all the listings that include the word auction in the description. This is a good way to get properties that match your criteria.If you need anything else, please reach out to talk-to-us@rightmove.co.uk.Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotTechnical issue solved
Had a technical issue when viewing my Saved properties. Was listened to courteously and the team fixed the problem. Good website, good team.
MMK · 26 August 2022
Agent replied · 13 June 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove
★★★★★ 3/5
TrustpilotMeh. Don't act on consumer feedback
Meh. You make suggestions to improve the website and search options over many years, but they very rarely implement user's good ideas
A · 4 October 2022
Agent replied · 13 June 2024
Hi Paul,Thanks for taking the time to leave us your review.We'd like to assist further, so If you are able to email your suggestions to talk-to-us@rightmove.co.uk or call us on 01908 712 300, we'll be happy to help. Many thanks,Rightmove
★★★★★ 5/5
TrustpilotMrs Joshua verry good customer service
Mrs Joshua verry good customer service, he been brilliant very helpful.
Dominik · 15 September 2023
Agent replied · 13 June 2024
Hello Dominik, thank you so much for this review! I'm so glad that you had a good experience with Rightmove, this is wonderful to hear. If you would like to get in touch with any specific feedback on the service you received, you are most welcome to email talk-to-us@rightmove.co.uk - we'd love to hear more from you. Best wishes, Rightmove
★★★★★ 5/5
TrustpilotLovely lady, very helpful
Spoke with Natalie on Monday, was worried about somethings with reference (first time moving out) but once I spoke to her she was very lovely and helped me with my worries Thank you
Callie · 9 December 2020
Agent replied · 13 June 2024
Hi Callie, thank you for your kind words about our colleague Natalie and we hope your first time moving out is as exciting as we remember our first home to be! Congratulations!
★★★★★ 5/5
TrustpilotI recently asked to have the photos…
I recently asked to have the photos removed from the web site showing prices sold. They were removed very promptly and I received a very polite email to say they had. First class service, many thanks...
Mr · 9 December 2019
Agent replied · 13 June 2024
Hi Kevan. Thanks for taking the time to leave us a five star review.We're pleased to hear that you had a prompt and polite response to your query, and we'll pass the feedback on to the specialist who helped.If there is anything else we can do for you in the future, please send us an email on 'talk-to-us@rightmove.co.uk', or call us on 01908 712 300.Happy home hunting.Many thanks,Rightmove.
★★★★★ 1/5
Trustpilotwaste of time
waste of time, no matter what search perameters you enter it always comes up with s_i_e park homes, complained many times and dthey have not rectified, so it makes searching a complete misery, avoid
G · 13 August 2020
Agent replied · 13 June 2024
Hi Gavin,Thank you for your review. We're sorry to hear in your search you're still being displayed with park homes, we'd like to look into this for you. Please could you send us a link to the search results to talk-to-us@rightmove.co.uk?Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotKept me Right
Kept in touch and an issue with work email filter for the referee was worked round then contacted me in good time to sort final move in work.
Neil · 23 November 2021
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback on our service. If you need anything else, please get in touch at referencing@rightmove.co.uk Thanks,Rightmove.
★★★★★ 5/5
GoogleHughes and Co have been fantastic with our transition.
They have helped with all the questions responding very quickly.
We highly recommend them
Dr · 11 October 2024
★★★★★ 5/5
TrustpilotQuick responses and good service
They always respond quickly and are happy to help.
Jamie · 26 October 2023
Agent replied · 13 June 2024
Good Afternoon Jamie,Thank you for reaching out. I'm really glad to hear that you've had such a good experience. Please do not hesitate to reach out if you need anything else.Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotTechnical Care Specialist Assistance
Re Ben Prestidge - Customer Technical Care SpecialistGreat technical assistance receieved recently from Ben, he's a great asset for RightMove.Thanks again Ben.
KG · 13 September 2022
Agent replied · 13 June 2024
Hi KG, Thank you for taking the time to leave us such a great review about the help you received from Ben.I have passed this feedback over to him.If you have any more feedback, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 5/5
TrustpilotProblems logging in
I had problems logging in after some years of inactivity. My password wouldn't work, nor a changed one from a reset password email. However, the issue was resolved quickly by email support. Thank you.
Alan · 31 July 2020
Agent replied · 13 June 2024
Hi Alan,Thank you for your 5 star review.It's great to hear that our specialist team were able to help you with accessing your account again and that this error was resolved so quickly.If there's anything we can help with in the future, please don't hesitate to get in touch. You can always give us a call on 01908 712300 or, send us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotGreat customer service! Very friendly
The sales executive Jordan M was really friendly and made my experience pleasant and easy. Thank you for the assistance!
Amy · 28 November 2022
Agent replied · 13 June 2024
Hi Amy, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience Jordan & with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
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