Trusted Agent profile · Driffield
★★★★★
1,720 reviews across 2 platforms
18 Exchange Street, Driffield, YO25 6LJ
Hughes and Co Lettings's office in Driffield, at 18 Exchange Street, is rated 3.8 out of 5 across 1,720 reviews on two platforms, including 68 Google reviews rated 4.4.
Every review we hold for the Driffield office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick and friendly support
Never on hold for very long, friendly and helpful staff answer phone each time and help problem solve delays in referencing etc. Very happy with service provided so far.
Good Afternoon Adam, Thanks for taking the time to leave you're review. I'm really happy to hear this! Please do reach out at customersupport@rightmove.co.uk if you need anything else. Many Thanks, Rightmove.
1/5
TrustpilotCan’t answer BASIC questions to stop their customers getting scammed
I’ve been looking at property on the foreign section of their site. Really want to buy a piece of land. I’m at stage I’m about to wire money but few things about company adverting through rightmove has set off alarm bells. I’ve asked the very basic question of do they vet companies they let advertise on their platform and if said company had been advertising long and any complaints. Basically want my mind at ease before transfer. I kept getting ignored on fb then told someone will get back to me. Just passed about for 3 weeks and no one able to give simple answer. I’ll lose the land now if real as taking to long but if I got scammed I feel rightmoves answer will be “nothing to do with us” be very careful.
5/5
GoogleFirst class service from Chris from start to finish .Nothing was too much trouble for him , he was efficient,friendly and a pleasure to deal with .We would highly recommend him to anyone .
1/5
GoogleTry get your bond back it's near impossible charging nearly £500 for cutting grass and a bit of weeding. Joke. They may be good at letting you a house but like I say not good at the other end of the deal.
5/5
GoogleReally friendly and helpful service from Chris & Lianna. Would highly recommend
1/5
TrustpilotStay clear
Absolute joke of a company can’t be bothered to work you have to make all the contact but at the start of the process you get an email nudge and text to fill out your forms but that is then the end I genuinely got told that they haven’t chased my references because it was bank holiday on Monday (the call I was making was the Thursday after bank holiday) they then asked for an employee reference to be filled out by my employer which was completed (even though they told me it wasn’t three hours later) and I was blind copied, when they admitted they received it my employer needed to call them as the information provided wasn’t sufficient enough? They wrote the questions. Anyway on top of all this we had everything ready to move out/in and I am sat in our old house on the morning of move out/in day and they still haven’t completed the checks that I guarantee they have and I’m supposed to hand my keys over in the next few hours cancelled my removal company and everything it is an actual shame you can’t give 0 stars on this and you have to give a rating as if I worked here and this was standard practice of customer service I would be ashamed to say I worked there exorbitant fees swallowed up by people just making a bit of extra pocket money for their nights out if anyone says they are going to use this company on your behalf please apply for it 6 months in advance as they are shockingly bad honestly worst company I have ever had the displeasure to be introduced too the reason I can confidently say that is there is much more I can tell you but no one would listen or care to end stay clear and save your money these guys do nothing for you and add no value RIP OFF
5/5
TrustpilotData correction
Contacted Rightmove as our property purchase price had been registered incorrectly with/by the Land Registry and was therefore exhibiting incorrect data on Rightmove. Rightmove liaised with me and the Land Registry and Jamie Bolt quickly sorted it out with courtesy and good communication.
Hi Ray, Thanks for taking the time to leave us a 5-Star review.I'm glad Jamie was able to help you with your query.Happy home Hunting!Many thanks,Rightmove.
1/5
TrustpilotNothing gets done at this place
Nothing gets done at this place, no one cares, they just take your money and leave you waiting forever with no reply after telling you there is nothing you can do but wait on them to do their 'checks'. Unacceptable and rude, you have to call them to check on your own status because they would have already forgotten about you and done absolutely zero in 3 weeks. Don't accept to use this company if your agents tell you they just use them, don't bother!
5/5
Trustpilot1st Class service
I asked RM to remove pictures from sold property prices after waiting 3 months for my estate agent. RM removed the images in 15 mins from sending the email. Absolutely incredible 1st class service from Hannah Barnes.....
Hello,Thanks for taking the time to leave us such a great review. We'll pass the feedback to Hannah.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
1/5
TrustpilotToo slow use Zoopla
The app is unusable on my iPad due to it being ridiculously slow. After reading many comments on here from people with the same issue I am now using zoopla. It has a different layout to rightmove but is waaaaaay quicker. Thank you reviewers for the tip.
Hi Henry,Thanks for taking the time to leave us a review and we're sorry to hear you've been impacted by the performance of the website on iPad devices.This is something our specialist teams are aware of and working closely with our third party provider as the performance of the website relates to a service we receive from them.We appreciate how frustrating this is and it's very out of the ordinary for an error like this to go on so long. We can assure it's being treated as a priority and we're in constant contact with our third party provider to get it sorted.Something home hunters have been using in the meantime is the Rightmove app as this isn't affected in any way by this error.Many thanks, Rightmove
5/5
TrustpilotVery friendly and professional
Very friendly and professional, quick and good service, very happy overall
Hi Diana,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
1/5
Trustpilotthe issue is still not resolved
the issue is still not resolved. I've checked my email and added your suggested email to my address book but still don't seem to receive any and can't request info on your website.
Hi Jenny, thank you for taking the time to leave us a review. Sorry to hear you have experienced this issue. I’d like to look into why this is happening for you. Please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we'll happily help you. Thanks, Rightmove
1/5
TrustpilotFilters are pointless
You filter out park homes, flats, lands, etc. first 10 pages of results... sheds, land, park homes, etc. Sort your filters out. delete listings where agencies list flats/beachhuts/park homes etc as freehold houses to get around the filters.
Hello, thank you for taking the time to leave us a review. We'd like to look into this for you, so please do email talk-to-us@rightmove.co.uk and we'll be happy to help. Many thanks, Rightmove
5/5
TrustpilotVan Mildert insurance for Landlords - the best in the business!!!!
Van Mildert have been absolutely amazing in many ways for me as a Landlady and also as a Tenant. I obtained my Landlord's Insurance and Rent Guarantee from them and I have had a bad tenant in my property. Van Mildert acted quickly and professionally to deal with the situation and instigate an eviction notice, rent guarantee and break clause notice. Their team are extremely professional, helpful and provide a personal service. In particular, I have had a great experience with Ben and James who have provided top rating customer service.At the same time I have had an excellent service from them as I am also trying to rent a property myself. My Landlord's letting agent refused to run a reference and affordability checks for me and my partner (something dodgy going on there, I'll be writing a 1star review on them in due course) so I referred and recommended my would be Landlord to Van Mildert to get his Landlord's insurance and Rent Guarantee from them instead. Within 48 hours of providing them with all the relevant documentation and information they needed, we were passed and the Landlord has obtained his Rent Guarantee. For all Landlords out there, do not look any further than Van Mildert for your insurance. I am a Business Coach and it is a rare find to discover a company that has such great Culture, Customer Service, Values and Behaviours!!!
5/5
TrustpilotI was contacted with necessary steps…
I was contacted with necessary steps for property referencing by Alice who was efficient and kind. The whole process was trouble free and easy. Thank you
Hi Natalie, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Alice & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
5/5
TrustpilotApp enquiry
Hi ThereI made an enquiry via the app, and received a satisfactory email response the next working day - this is great and i would like to thank you for the prompt reply.
Hello Graham, Thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
1/5
TrustpilotAbysmal
a company that takes data and lacks the ability, the skill, the knowledge to see anything other than numbers. There seems to be little evidence that anyone is trained to read between the lines and make an informed decision and able to understand what they are reading.i would like to word this stronger, we have a property in Turkey and i would not trust them to manage nothing .... landlords ... they are costing you tennants ..without a doubt
2/5
TrustpilotMany properties are already gone and…
Many properties are already gone and still listed on the website. I called many property agents and they say the property is gone and it will take time to take it off from website. Does it take weeks time to remove them from rightmove.co.uk? Wasting everyones time.
Hello,Thank you for taking the time to leave us a review, we are sorry to hear you have come across properties that are no longer on the market.We do rely on the estate agencies who advertise on our website to manage their properties and remove them from the website when they are no longer available.It is important that all properties advertised on our website are marketed accurately by the estate agent and we have a dedicated data quality team that help with this.If you come across any advertisements whereby they are no longer available but are still being advertised on the website, you can inform our data quality team by emailing them at dataquality@rightmove.co.uk.Many thanks, Rightmove
5/5
TrustpilotI was very happy with the professional…
I was very happy with the professional services to check on my application for renting the property in Cambridge by RightMove (Ashleigh). Also the same feedback I received from my references. Good work team. Good luck
Hello, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Ashleigh. We'll make sure they receive your feedback. Many thanks, Rightmove
5/5
TrustpilotPolite and friendly!
I spoke to a lady named Emily and she was lovely! well spoken and so helpful. Any question I asked she answered. She was extremely polite. Would 100% recommend anyone to speak to this lady. Real credit to the company x
Hello Chloe, Thank you very much for taking the time to leave such a positive review on your experience with us. We are always eager to help new tenants into their properties as quickly as possible with clarity and transparency so we are happy to know that Emily made the experience such a pleasant one for you. Good luck in your new home.Best wishesBeth
5/5
TrustpilotAmazing customer service
Amazing customer serviceSpoke with a Megan Brooke who was extremely helpful and made what it quiet the stressful time easy. Couldn't ask for any better customer service extremely satisfactory and it was also made a lot easier for me and my partner.
Hi Jade,Thank you so much for your kind words and positive review - especially your comments regarding Megan! We'll pass this on to her, I'm sure she was more than happy to help you and your partner.Congratulations on your new home! Wishing you all the best!
1/5
TrustpilotPlease go back to old layout!
Please go back to old layout!Just to echo comments - the old layout was absolutely fine! The new one is much less user friendly; I used Rightmove exclusively prior to this but yesterday found myself on Zoopla for the first time in aeons...
Hi Daniel, Thank you for your review.We're sorry to hear the app is unusable. We'd like to look into this for you and get things back to normal, if you can get in touch on 01908 712300 or talk-to-us@rightmove.co.uk.Many Thanks, Rightmove.
5/5
TrustpilotVan Mildert really helped during the…
Van Mildert really helped during the whole process of moving into my first apartment, explaining me what I needed to do and how to spend less, Rachel really helped me with the internet subscription and was really nice on the phone!
Hello Mathis, Thank you so much for getting in touch to provide feedback on your positive experience with our colleague Rachel.We all appreciate a straight forward service, especially when it can save us some money.We will pass your feedback on to Rachel and her manager. Thanks again.Best WishesBeth
3/5
TrustpilotUsually good but our property has…
Usually good but our property has relaunched incorrectly .No human beings available to alter the information
Good Morning Jennifer,Thank you for reaching out. I am sorry that there was an issue with launching a property to the website. Our phone lines are open today and tomorrow 9am- 5:30pm, please ask your estate agent to give us a call on 01908 712 300 and we can look into this further for you! Many thanksRightmove
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Hughes and Co Lettings Driffield is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Tell us what you need and we'll put you in touch. Hughes and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Driffield.
Yes. Hughes and Co Lettings won Gold for Best Estate Agent Guide 2027, Lettings at EA Masters 2026.
