Chase Buchanan-Downend Bristol Downend reviews

★★★★★ 5/5

Trustpilot

5 stars for Lianna and the team in the Exeter…

Lianna and the team in the Exeter Branch go above and beyond time and time again - I always recommended them …As a Landlord its a worrying time finding new tenants not with Lianna and the Team batting for you - they have found me excellent tenants and always been there when I have needed any advice.

Geraldine · 22 August 2024

★★★★★ 5/5

Trustpilot

We had the pleasure of working with…

We had the pleasure of working with Vanessa from the Hampton office to secure our flat in Teddington, and we couldn't be more satisfied with the experience. From the very beginning, Vanessa was incredibly professional, always greeting us with a smile and a positive attitude. She was exceptionally helpful throughout the entire process, providing quick and thorough answers to all our questions.

Miruna · 17 May 2024

★★★★★ 5/5

Trustpilot

Long-term tenant had a great experience with CB

Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.

Satisfied · 4 August 2026

★★★★★ 5/5

Trustpilot

Stephen was fantastic from start to…

Stephen was fantastic from start to finish. He kept us up to date with progress throughout, communicated each step with us, was so easy to contact and went above and beyond to keep our sale on track. I couldn’t recommend Chase Buchanan enough and we will definitely use them and Stephen when we come to sell our home.

Georgia · 20 July 2024

★★★★★ 5/5

Trustpilot

Excellent first class service from start to finish

Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with another agent in Richmond, it was refreshing to deal with an agent who is knowledgeable, experienced and committed. I wouldn't hesitate in recommending Chase Buchanan in Richmond, headed up by Danny. Dan and Lauren at the branch were also excellent throughout.

Michael · 23 May 2024

★★★★★ 5/5

Trustpilot

Ewelina and Debi have been amazing with…

Ewelina and Debi have been amazing with mine and my partners whole rental experience. Ewelina was great during my viewing, she had a lot of information and was very responsive to emails and phone calls when I have any questions.We could not recommend the Plymouth team enough. 100% recommend

Brandon · 5 December 2024

★★★★★ 5/5

Trustpilot

Great!

We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.

Zoe · 15 September 2026

★★★★★ 5/5

Trustpilot

Teamwork

Tom Laurent and team were efficient and charming and matched our needs to those of the client. Worked overtime on saturday to finalize the deal.

Chris · 18 June 2026

★★★★★ 4/5

Trustpilot

Helpful property manager in tough situation

Had a very tough last 6 months with a property handled by Chase Buchanan with mould and damp issues. Chase Buchanan had recently taken over the property and we’re unaware of the issues it presented.

Brock · 30 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had such a great experience dealing with Thomas Laurent at the Chase Buchanan Hampton office. I would like to thank him for the exceptional service he provided during our tenancy renewal. He took the time to really listen to what type of tenant we were looking for and successfully found a tenant who met our requirements perfectly.

Angela · 30 January 2026

★★★★★ 5/5

Trustpilot

I was a tenant

I was a tenant, for four years, in one of the properties that they are responsible for the management and staff always been very usefull, friendly and kind and they sorted out all the issues that I had with the property.

Maria · 12 June 2026

★★★★★ 5/5

Trustpilot

Thank you

Luckily I entered in Chase Buchanan in Richmond.Daniel J listened carefully and showed me a flat straight away. He let me see it several times.I made an offer and he supported me all the way through the completion day. Moving, buying, selling is always very stressful but Daniel was reassuring, positive, professional and helpful. Thank you.

Marie · 11 July 2024

★★★★★ 5/5

Trustpilot

Excellent experience all round

Excellent experience all round, communication was clear throughout and I felt informed at every stage. Michael in particular was super helpful, really committed to the process and took the stress out of the situation. Made me feel very at ease the whole time!! Provided helpful advice when speaking to him.

Erin · 25 March 2026

★★★★★ 5/5

Trustpilot

Exceptional Letting Experience

I was able to quickly secure a flat through Hampton hill branch. Vanessa Kelmendi is an exceptional letting negotiator! Her professionalism, and expertise made the entire process smooth and stress-free. Vanessa's communication skills are outstanding, ensuring that every detail was addressed promptly and accurately. I highly recommend Chase Buchanan Hampton Hill team to anyone seeking a seamless letting experience.

Gayan · 14 May 2024

★★★★★ 5/5

Trustpilot

Candace went out of her way to help and…

Candace went out of her way to help and support us. Our needs for a house were more complex than an average family and while it took 9+ months to get the right house for us it all worked out in the end. We so so grateful for her help and support!

Tracy · 11 September 2024

★★★★★ 5/5

Trustpilot

Senior Property Manager

I have dealt with Georgina Clayden for many years and she is very professional, knowledgeable and efficient. She is also ver nice!

Penny · 22 June 2026

★★★★★ 5/5

Trustpilot

First time landlords

As first time landlords, Chase Buchanan made the onboarding process and finding our first tenant an easy journey, and although there have been some trying times (non of which were caused by Chase Buchanan I need to add), I'd like to thank the team and especially George Maddison for his patience and help to work to a satisfactory outcome.

Will · 19 April 2024

★★★★★ 5/5

Trustpilot

Great experience

Aiden and his team at Chase were a pleasure to work with throughout the process of letting our house for the first time.They were highly professional throughout and clearly very knowledgeable about the local area which was important to us. We’d be more than happy to recommend their services to anyone looking to to rent their property for the first time.

Andrew · 27 February 2024

★★★★★ 1/5

Google

Don’t like to leave a negative review but after dealing with Hannah West and securing a property we received a very vague email to say we had failed referencing therefore the property was being re marketed. There was no indication as to why we failed, and on pressing further she could not find any actual records of us failing. At this point we have lost faith in the estate agents and just want to move on, and request our holding desposit back as the law states if they cannot provide a reason for failing within seven days (they didn’t) it must be returned on the seventh day in full. It’s nearly two weeks now and nobody answers their emails or picks up the office phone. We could only get through to the manager at the Trowbridge office who agreed it’s not on! Such a shame, we will be filing a complaint unfortunately.

Jace · 11 October 2024

★★★★★ 4/5

Google

The downend agency particularly Kayleigh were amazing. They go out of their way to help you in whatever way they can. Kayleigh even called the home office for us to try and sort out a right to rent problem we were having which was very kind and not really part of her job. We are very thankful for all her help. Unfortunately the other side of the team the referencing and financial offices which are in Worcester. They are so hard to get hold of on the phone and they messed us about with bad communication and moved our moving in date 3 times which left us homeless for some days. So it was really appalling. We can’t praise the downend office enough but I think some of the Worcester office in the campions group need to be fired as we know it wasn’t just us that they were messing around.

Cor · 11 October 2024

★★★★★ 5/5

Trustpilot

Louis and the lettings team !

Thank you to Louis and the guys over at Twickenham lettings, fantastic service throughout. The attention to detail was amazing and always keeping me in the loop regarding every situation and through the whole tenancy process. I must say in a very difficult market I found chase a breath of fresh air to deal with so thank you !

Jade · 28 February 2024

★★★★★ 5/5

Trustpilot

A1 Service from Chase Buchanan

We recently purchased a new flat and cannot recommend Chase Buchanan and the wonderful Alessandro and team from the St Margarets office who assisted with our purchase. The purchase was done within 4weeks with updates and assistance throughout. We cannot recommend Chase Buchanan and Alessandro highly enough.

Charlene · 20 September 2024

★★★★★ 5/5

Trustpilot

Excellent Service Chase Buchanan

Chloe from Chase Buchanan was efficient, concise, she was speedy in email replies. Everything I needed with ma aging our property.

Helen · 15 September 2026

★★★★★ 5/5

Trustpilot

Smooth and Professional Property Sale Experience

We had an excellent experience with this property agency. They were professional, respected timelines, and made the selling process smooth and stress-free. Special thanks to Adele, who was always approachable, patient and prompt with replies. Unlike another major agency who only made promises but couldn’t deliver for months, this team delivered results efficiently. Highly recommended!

Vik · 21 July 2025