Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent support and service from the…
Excellent support and service from the Plymouth office on the sale of our Rental Property. Stephen Southcott was with us every step of the way, including tracking down the leaseholder so we could complete the sale. We can't thank him enough. Our property has been managed by this office for many years and Stephen was typical of the excellent support and service we have always received. Sad to say goodbye to them.
Sally · 5 July 2024
Agent replied · 22 October 2024
Hi Sally, thank you for your wonderful feedback. We're happy to hear about your experience with Stephen and our Plymouth team and grateful for working with us for a number of years. Should you need anything else in the future, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotWhen we changed management companies…
When we changed management companies Audrey and her team made the transition very easy and stress free.
LISA · 19 March 2026
Agent replied · 27 May 2026
Thank you for your fantastic feedback, Lisa! We're thrilled to hear that Audrey and the team made your transition smooth and stress-free. We’re committed to providing excellent service, and it’s great to know that you feel supported. Your satisfaction means a lot to us!
★★★★★ 5/5
TrustpilotSatisified Seller
The team at Chase Hampton Hill dealt with our sale with professionlism, passion and great care. They took time to understand the rationale for our sale and what we wanted to get from the process. Together, with hard work, we got the desired result. It's rare to find an estate agent team that are as invested in the outcome as you, but with this team that's exactly what we got. Thank you!
Nicola · 20 January 2026
Agent replied · 20 March 2026
We're thrilled to hear that Ioana provided you with exceptional support, Tomi! Our team is dedicated to delivering top-notch service, and it's great to know we met your expectations. Thank you for your kind words and for choosing us!
★★★★★ 5/5
TrustpilotWe would really like to thank Ewelina…
We would really like to thank Ewelina and the rest of the rentals team at Chase Buchanan in Plymouth. Ewelina was really helpful in identifying a suitable property for us, then her and the rest of the team supported us through the whole process from start to finish. Thank you - highly recommend their services . . .
Derek · 18 December 2024
Agent replied · 6 February 2025
Hi Derek, thank you for taking the time to write a great review. We are so glad Ewelina and the team were so helpful. We hope you love your new home and wish you all the best.
★★★★★ 5/5
TrustpilotGreat Estate Agents!
Chase Buchanan have been great estate agents for my rental property. They are efficient at managing tenant queries and have always responded quickly to my emails, making it easier for me whilst I was renting my property out and living abroad. I have worked closely with Audrey and she has always been friendly, proactive and helpful.
RAW · 11 May 2026
Agent replied · 27 May 2026
Thank you for your wonderful feedback, RAW! We’re thrilled to hear about your positive experience with our team, especially Audrey. We strive to provide efficient support for our clients, and it's great to know we made a difference for you. Wishing you all the best!
★★★★★ 5/5
TrustpilotGood company and professional people
I’m renting the apartment through Chase Buchanan for almost 6 years and everything is very smooth and professional. My property manager is Audrey Sawyer and I’m really happy to have such a nice person as a manager. Communication is really great and respond on any requests is quick and professional!
Svetlana · 11 June 2026
Agent replied · 23 June 2026
Thank you for your wonderful feedback, Svetlana! We're thrilled to hear that your experience with Audrey and our team has been so positive. We strive to provide smooth and professional service, and your satisfaction means a lot to us. Here's to many more years together!
★★★★★ 5/5
TrustpilotStephen is just incredible
Stephen is just incredible! There is no one I could recommend more if you’re looking for someone to sell your home. Stephen’s skills and expertise are brilliant, he went above and beyond with my house sale and nothing was ever too much to ask for. He put me at ease during such a stressful time and made the process to easy. Thank you again.
Molly · 8 August 2024
Agent replied · 22 October 2024
Hi Molly, thank you for sharing your experience with Stephen. It's amazing to hear that he put you at ease throughout the sale of your property and delivered a first-class service. Should you need any help in the future, please let us know. Best wishes!
★★★★★ 5/5
GoogleWe have just completed our purchase with Chase Buchanan. It hasn’t been an easy process with the chain braking below us at one stage. Alex and Michelle at Chase Buchanan helped and kept us up to date with progress through the process. Michelle is amazing and we are so grateful for her tenacity which helped us get the sale over the line.
Debbie · 11 October 2025
★★★★★ 1/5
TrustpilotBe extremely cautious when dealing with…
Be extremely cautious when dealing with this agency because they will cause you a lot of stress. They are not supportive of tenants and their problems; instead, they side with landlords and are reluctant to upset them. On the final day of our tenancy, they charged us for an entire day's rent, which I plan to report to the deposit protection scheme. They tried to charge us £500.00 plus for tea stains on a wall; we were accused of painting a wall and of the flat not being cleaned, which is not true. We left the flat clean, despite it being extremely poor and barely livable.
Sue · 18 June 2026
★★★★★ 5/5
TrustpilotGreat service
Alicia is always prompt and helpful with proactive reminders and effective action.
Mike · 10 March 2026
Agent replied · 20 March 2026
Thank you, Mike! We're thrilled to hear that Alicia has been so helpful and proactive. Providing excellent service is our priority, and your feedback means a lot to us. Looking forward to continuing to support you!
★★★★★ 5/5
TrustpilotManaging my letting professionally
Chase Buchanan have been managing my rental for a few years now and I have always found them to be helpful and professional in all my dealings. I rate them highly and would recommend them in the future...
A · 18 August 2026
Agent replied · 24 September 2026
Thank you for your wonderful feedback, A Hudson! We're thrilled to hear that you've had a positive experience with our team. Your recommendation means a lot to us, and we're here to continue providing top-notch service!
★★★★★ 5/5
TrustpilotGreat Staff
During my time at Cloister Close, I knew I could always count on Bijou Pasticheur to help with anything I needed. Bijou is quick to respond and always happy to help. A big shout out and thank you for everything you did over my 3 years being a tenant with Chase Buchanan!
Jess · 10 January 2025
Agent replied · 6 February 2025
Hi Jess, thank you for the positive feedback and sharing your experience with Bijou. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotBig thanks to Alex Stowell!
Having just changed letting agents after 30 years due to a very frustrating experience with my last tenant, during which I did not feel the agent was acting in my best interests to say the least, I have found Alex Stowell to be extremely competent and professional during the last 3 months, she has done a fantastic job of marketing my property and showing many perspective tenants around, keeping me informed every step of the way. Also Scott who I met when I was at the property and he was showing someone around on behalf of Alex; he was equally very professional. Any messages I left for Alex were always passed on and responded to within a timely manner.
Fiona · 27 February 2025
★★★★★ 5/5
TrustpilotHighly recommend…
Thank you so much Michelle and Alex for helping me buy my first home! Michelle worked so hard to ensure I had a smooth transaction of buying the house.Not only did she chase up anyone that needed chasing, she kept me in the loop at all times and made it all worthwhile! Couldn’t be more pleased with the service from Chase Buchanan and highly recommend! Thank you again! :)
Vikeeta · 24 March 2024
Agent replied · 22 October 2024
Hi Vikeeta, congratulations on your new home! We're excited to have helped you step on to the property ladder and will be sure to pass on your compliments to Michelle, Alex and the rest of the team. If you need anything in the future, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotHappy experience at the Hampton branch
We had an excellent experience with Kris at the Hampton office. He was knowledgeable, patient and very supportive when we moved to the area. He has been available to advise and pass local insights, even after our purchase.
Ellak · 11 August 2026
Agent replied · 24 September 2026
Thank you for your wonderful feedback, Ellak! We're thrilled to hear about your positive experience with Kris. Our team is dedicated to providing support and local insights, and it's great to know that Kris made your transition smooth. We appreciate your kind words!
★★★★★ 5/5
TrustpilotBest estate agent!
Daniel Johns at the Richmond branch of Chase Buchanan has been outstanding through the whole process of the sale of our flat in Richmond. From the outset, Daniel has given very good advice starting with a realistic and evidenced based valuation which turned out to be spot on. He is a great communicator and very proactive, which was particularly needed as we had a series of difficulties with the communication between our lawyer and the buyer’s. Daniel went above and beyond and I do not believe we would have got to the point of exchange for this particular sale without him. We are very grateful and would highly recommend.
Chrissy · 17 February 2025
★★★★★ 5/5
TrustpilotA "rare" thing....
Dealing with Chris at Chasebuchanan (Exeter) has been a pleasure and quite unusual really: as he simply does exactly what he says he will do - in today's real estate market that is a "rare" thing.Chris follows up and always available to answer questions and deal with the other side.Thanks Chris and hope to see you soon for my keys!
Happy · 23 August 2024
Agent replied · 22 October 2024
Hi there, thank you for your review. We're thrilled to hear that Chris has been on hand throughout the process and we wish you all the best in your new home!
★★★★★ 4/5
TrustpilotProactive dealing with new EICR and…
Proactive dealing with new EICR and setting up with electrician. Thanks Alicia
Andrew · 20 February 2026
Agent replied · 20 March 2026
Thank you for your feedback, Andrew! We're glad to hear that Alicia was proactive in assisting you with the EICR and connecting you with an electrician. Your satisfaction is important to us, and we appreciate your support!
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Especially Alicia. Efficient and always on the ball 👏👏👏
Danny · 7 October 2026
★★★★★ 5/5
TrustpilotAdele Basma was a really good agent
Adele Basma was a really good agent. Incredibly helpful. Knew what we were after and found us two good properties very quickly. Was considerate and supportive throughout the process and handled the negotiations very professionally. She also appeared to have a good and trusting relationship with the vendor which also helped a lot.
Simon · 24 November 2024
Agent replied · 25 December 2024
Hi Simon, thank you for taking the time to write a great review. We are so glad Adele was helpful and supportive. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotThe best estate agents in TW1
We were working with Richmond and St Margarets branches on finding our next home and are very pleased with the experience. The whole process from booking a viewing to proceeding to offer, etc is smooth and the Team is always there to answer any questions. I wanted to especially thank Lauren from the Richmond branch. Her professionalism and care truly stood out for us.
Alex · 22 May 2024
Agent replied · 22 October 2024
Hi Alex, we appreciate you taking the time to leave a review for our teams in Richmond and St Margarets. It's lovely to hear that you found the viewing and placing an offer process an easy one. Should you need anything further, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotMoving made easy!
Moving made easy!We are delighted with the penthouse apartment at Weirside Place which we moved into recently. Although buying and selling property is never straightforward, we were supported throughout the entire process by the excellent staff at what is now Chase Buchanan. We would not hesitate to recommend them to other prospective purchasers. Many thanks to all concerned.
Christine · 20 August 2024
Agent replied · 22 October 2024
Hi Christine, congratulations on your new home and thank you for sharing your experience with us. We're delighted to see that you would recommend us to others for the future. Wishing you all the best!
★★★★★ 5/5
TrustpilotChase Buchanan Hampton Hill are the best!
Been a tenant through Chase Buchanan (Hampton Hill) for some years now and cannot fault the team's professionalism. More specifically, Audrey Sawyer is the best Property Manager we have ever dealt with - very quick to respond and resolve any issues in the most courteous way, no matter how big or small. We would definitely recommend Chase Buchanan Hampton Hill to any potential tenants.
Jackie · 30 April 2024
Agent replied · 22 October 2024
Hi Jackie, thank you for sharing your experience with us. We're thrilled to hear that you have been a tenant with us for a number of years and Audrey has been on hand to help you along the way. Please do let her and the team know if you need anything else. Best wishes!
★★★★★ 1/5
TrustpilotUnprofessional and treating tenant…
Unprofessional and treating tenant unfairly. We went in to tenancy agreement in 2019, they promised flat will be cleaned professionally but flat was not even cleaned up to domestic level, this was also noted by 3rd party inspector in the notes, the flat was moulded at few places and not cleaned. Last month our tenancy ended but till date we have not received our deposit nor email from landlord. When spoken with chase the rudely stated to approach landlord and they cant help on this. when contract was done all dealings were with chase but once everything was done they opted easy way out. Contract still states that they hold deposit under TDS scheme and they will inform tenant if any deductions within 10 working days of end of tenancy. till date no reply on deductions from agent nor our funds has been released. Be very careful before dealing with them. I am in process to go to TPO and CEO senior management, as my complaint was not taken by lady who dealt nor responded to complaint procedure. I dealt with Isleworth branch.
Adi · 4 April 2023
Agent replied · 22 October 2024
Hi Adi, we're sorry to see you have left this rating, we have only recently gained access to our Trustpilot page. Should you wish to discuss anything further, please feel free to reach out to your local office.
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