Chase Buchanan-Downend Bristol Downend reviews

★★★★★ 5/5

Trustpilot

Chloe Knoll

I have found Chloe' s interaction over the past 6 months very professional in her communication, explaining the situation and options avaliable. Once a way forward is found on the property Chloes management of the situation is prompt and often resloved in a timely manner. This is important for any property owner as they often juggling multiple things outside of property management. This is where Chloe's solution skill set is invaluable.

Malkeet77 · 14 September 2026

★★★★★ 5/5

Trustpilot

Georgina Claiden has been excellent…

Georgina Claiden has been excellent every step of the way! Clear and efficient communication with help and support whenever needed.

Card · 16 September 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan is highly professional and efficient

Chase Buchanan has been a highly professional and trusted estate agent, as well as the manager of our flat. We have been extremely pleased with their service and would highly recommend them. In particular, Georgina Claiden, our property manager, has been exceptional. Her customer service is outstanding: she is always available, responsive, and incredibly helpful. We have greatly appreciated her professionalism and dedication throughout our experience.

Dani · 27 September 2026

★★★★★ 5/5

Trustpilot

Professional, Responsive, and Truly Helpful

The support I received from the agent was outstanding throughout the entire process. They were incredibly responsive, timely, and helpful, even during weekends and late at night. They consistently provided clear and practical advice, including on more complex and detailed matters, which made the whole experience much smoother and less stressful. I truly appreciated their professionalism, dedication, and willingness to go above and beyond to help.

T.I · 14 September 2026

★★★★★ 5/5

Trustpilot

My first experience

This was my first experience dealing with Sophie, who has recently taken over the management of my property. I was very pleased with how quickly she responded to my query and took action to help with the issue. Her communication was prompt, friendly and helpful, and my first impression has been very positive. I look forward to dealing with Sophie going forward. Thank You.

MJP · 22 September 2026

★★★★★ 5/5

Trustpilot

Letting service of a high and professional standard

It has been a smooth and pleasant experience to rent out our apartment with Chase Buchanan Lettings. Dominick helped to get the process to start, and Kate provided strong and responsive support from the start to securing tenancy. It was followed by equally high standard support work from Kena who kept us updated throughout the progression period to after tenants move-in. Eve from the property management team took over the responsibilities of facilitating communications between tenants and us, as well as help and support to resolve any issues reported from tenants during the initial move-in period. Over the entire rent-out process, the instructions and advices from the entire letting team have been clear, comprehensive and yet straightforward to follow. It has made what could have been a more complex process much easier. We have been kept informed throughout, and feel well supported. I’d highly recommend Chase Buchanan Lettings team for their professionalism, efficiency and customer care efforts.

M · 2 June 2026

★★★★★ 5/5

Trustpilot

I got my apartment through Chase

I got my apartment through Chase, with the help of Sayem, and the whole process was incredibly smooth and swift. I was on a tight timeline, and Sayem was extremely helpful, responsive, and supportive throughout. Really appreciate his effort and would highly recommend his service!

Princewill · 2 October 2026

★★★★★ 5/5

Trustpilot

Eve has been excellent

Eve has been excellent, great communication and addresses any issues with our property very well.

Caroline · 16 September 2026

★★★★★ 5/5

Trustpilot

Iara is an exceptional agent, highly…

Iara is an exceptional agent, highly knowledgeable, professional, and answered all of the questions we had.

Omokehinde · 14 September 2026

★★★★★ 5/5

Trustpilot

My experience was great…

My experience was great throughout the tenancy with Sayem first and then Sophie. Sophie has been very active in her communication with me and sorting out any issues we encountered. Moving-in and out was made convenient for me so I really appreciate that.

Malik · 6 October 2026

★★★★★ 5/5

Trustpilot

I had the pleasure of working with…

I had the pleasure of working with Alicia while searching for a property, and I couldn't be more impressed with her excellent service. From the very beginning, Alicia demonstrated a deep understanding of our needs and preferences, offering insightful advice and a variety of options that perfectly matched what we were looking for. She was incredibly responsive, always keeping us informed throughout the entire process, and made sure we never felt rushed or overwhelmed. Her professionalism, attention to detail, and dedication were evident at every step. Thanks to Alicia, we were able to find the perfect home with ease and confidence. I highly recommend her to anyone looking for a seamless and stress-free property search experience!

Domakonda · 10 January 2025

★★★★★ 5/5

Trustpilot

Chase Buchanan saved the day!!!!

I was having a bad experience with another estate agent and approached Chase Buchanan to sell my property. Immediately, I had many viewings and soon after the offers came too. I dealt with an agent called Adele Basma, who was always available to take my calls and answer my emails. I feel Chase Buchanan has sales expertise and knowledgeable staff who go the extra mile. I would strongly recommend them if you're selling or buying a property, and especially Adele Basma, she was a super star and worked incredibly hard, on my behalf.

Maggie · 5 January 2025

★★★★★ 5/5

Trustpilot

Robyn Bell was so responsive to my…

Robyn Bell was so responsive to my requests and made the decision to ren the property very easy. She also sorted out any issues after decision to rent. Thanks Robyn

Paul · 21 May 2026

★★★★★ 5/5

Trustpilot

Audrey has been a pleasure to deal…

Audrey has been a pleasure to deal with. Always courteous and willing to help resolve issues. She understands both positions and works hard to get great results.

Raquel · 10 June 2026

★★★★★ 5/5

Trustpilot

Great service

I very much recommend Audrey and the estate management team at Chase They have been great to work with, very responsive and helpful with any issues. The personable approach makes all the difference. Excellent service!

Antony · 10 April 2026

★★★★★ 5/5

Trustpilot

Bought my first house with Adeles support

As a first-time buyer, I was initially just browsing and considering renting due to my preference for a Shariah-compliant mortgage. Adele quickly connected me with a mortgage broker who helped me realize I could actually afford to buy a home. We went through two properties together, when the first one fell through, she guided me to another and helped me navigate the complexities of purchasing on a private road. Throughout the process, Adele kept me well-informed with excellent communication and a friendly yet professional approach. Her expertise and dedication made the experience far less daunting. Highly recommend!

Sharaz · 6 December 2024

★★★★★ 5/5

Trustpilot

Very friendly and patient team!

Very friendly and patient team! Sayem was very helpful throughout

Aastha · 18 September 2026

★★★★★ 5/5

Trustpilot

Great local Esate Agent and property management company.

I’ve been using Chase Buchanan to Manage two properties for me for the last year and I’ve been very pleased with the services. I had been self managing my properties for the last ten years but after a horrible and stressful experience with a tenant who stopped paying their rent and with all the new legislation it has been such a relief to turn over the management to a dedicated team with all the right experience and qualifications. Although additional fees have been offset by Chase getting a good rental income on both properties and the money spent has been well worth it for peace of mind.

Julia · 15 April 2026

★★★★★ 5/5

Trustpilot

Very friendly and happy to help anytime

I would like to take this opportunity to thank Claudia DeAbreu so much for all her help and support during my search for a property to rent in Twickenham area.I know this time of year could be very challenging as well as tricky....Search has been quiet stressful trying to find the right property that you wanted to call home after a long day at work.And Claudia has helped a lot on making sure that I was kept alert and up to date with all the coming property for me to view and choose from.Thanks ever so much Claudia and much appreciated.Keep up the great work. Well done

Majdi · 19 November 2024

★★★★★ 5/5

Trustpilot

A good working relationship

A good working relationship between tenants and owners is based on a professional and proactive service. From the outset of our tenancy at Regatta House in Teddington, Audrey Sawyer, who acts as our property manager at Chase Buchanan, has not only provided my wife Nicole and I with a top service but has always taken immediate action on the smallest detail. She has shown a professional attitude that only comes with years of experience, making life as a tenant run smoothly. Clive

Clive · 9 April 2026

★★★★★ 5/5

Trustpilot

A change of agent

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascribed agent Chloe Knoll has proved to be every bit as efficient and helpful as my previous property manager. A result.

Winnie · 14 September 2026

★★★★★ 5/5

Trustpilot

Proactive, practical and good humoured advice

Kim was very proactive in ensuring this sale maintained momentum, and that we were always kept up to date on its progress. Her practical advice, good humour and experience was invaluable throughout the sale process.

Kirstin · 27 February 2026

★★★★★ 5/5

Trustpilot

I purchased a property through Chase…

I purchased a property through Chase Buchanan. The agent was Adele Basma. Throughout the process, Adele was honest, responsive and professional. It was a pleasure to deal with her and Chase Buchanan, especially since i had just been through a bad experience with a different agency, like many others (begins with D ;( ). I would recommend Adele and Chase Buchanan whole heartedly and I will add that I would have no hesitations in using them to sell the property should that situation arise. a big thank you to Adele and team for everything.

Conor · 10 October 2024

★★★★★ 5/5

Trustpilot

Lovely professional estate agents in Hampton Hill

Chase Buchanan handled the sale of my mum's cottage in Hampton Hill over the summer. I’d moved out of the area years ago, so had no local market knowledge, hadn’t sold a house in years, so didn’t really know how to start! Anna Masters filled in all those gaps by providing valuable market insight, helping me weigh up the pros and cons of selling v renting it out and gave tips on the right time and way to market it. I was never made to feel like I was taking up too much of her time. Another bonus of using Chase Buchanan was their lettings side were able to put me in touch with handypersons who did a couple of small jobs on the house prior to marketing it, at much more reasonable rates than I'd managed to find independently.From there, Adele Basma arranged viewings and handled the sale. It's quite a unique property with communal access around the garden, which wouldn't be suitable for everyone, but I had an offer within two to three weeks. Throughout the whole process, Adele was absolutely great. Proactive, knowledgeable, very responsive and great at providing a reassuring feeling everything would be okay. She was a great conduit between the two sets of solicitors ensuring everyone was kept up to date throughout.Sometimes estate agents have a bit of a bad rep but I felt like I was working with genuinely lovely people who had both mine and the buyer’s best interests at heart. They clearly know and understand the local area and I wouldn’t hesitate to recommend them. Selling can be a stressful time and they really did a great job of making it as pain free as possible.

M · 4 October 2024