Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Service from Conrad in the Isleworth Branch
Amazing.Put my 2 bed property live and within 48 hours I got called up as they had received a fantastic offer and over asking! Can’t be happier with the information and service given from the chaps over at Isleworth, big thank you to Conrad for all the help.
Connor · 8 March 2024
Agent replied · 22 October 2024
Hi Connor, thank you for taking the time to leave a review for Conrad and the Isleworth team. We were delighted to have got you an offer for your property over asking price. Please feel free to get in touch if you need anything further.
★★★★★ 5/5
GoogleI’d recommend Chase Buchanan to both Landlords, tenants and anyone looking forward to buy a house.
Their services is so great, there’s effective communication and they’re responsive.
Big thanks and special shoutout to Kayleigh Richards, she was so helpful to my partner and I right from viewing an apartment, to getting it and staying in the rented apartment, she was always welcoming us with a great smile and never tired of replying all our mails and providing solutions to issues we raise
Thank you Kayleigh
Thank you Chase Buchanan
Would recommend you over and over again
Thanks.
Fiyinfoluwa · 7 March 2024
★★★★★ 5/5
TrustpilotAiden Lynch was amazing from start to finish!
Aiden Lynch was amazing from start to finish. We initially had our house on with another agent but they barely had any viewings and got us 0 offers. Then we listed it with Aiden who got us multiple offers within days! Couldn’t be happier, thanks Aiden & team!
Elliot · 29 February 2024
Agent replied · 22 October 2024
Hi Elliot, thank you for sharing your experience. We're thrilled to hear that Aiden and the team were able to generate multiple offers for your property. Please do not hesitate to get back in touch if you need anything else.
★★★★★ 1/5
TrustpilotHarassment
Emailed them once about a flat 1 month ago on Zoopla. Since then, I have been phoned relentlessly. I have called them, emailed them and told them that this is harassment, that they need to delete my phone number and I do not want to be phoned. I am distressed as I am still getting phone calls by them weekly. By law, this is the definition of harassment. I should know, because I'm a solicitor. I have run out of options, therefore I'm writing this review. I don't know what else to do, if this continues I have to report them to the police.
Yasmine · 27 November 2024
Agent replied · 25 December 2024
Hi Yasmine, we are sorry you have had to leave this review. We understand this can be distressing. You should soon receive an email from Trustpilot requesting some more information so we can look into this further. Thank you.
★★★★★ 5/5
TrustpilotFantastic service
Second property sold with Alex, Michelle and Laura, if you want a team that will go above and beyond and work tirelessly to get a deal done, I would highly recommend chase Buchanan downend. Unlike some of their neighbouring estate agents, Alex , Michelle and Laura will keep you updated and be transparent, they’re expertise and knowledge is worth the weight in gold.Support and after care is second to none. Had a very tricky chain with some very poor estate agents involved further down the chain, however Alex, Michelle and Laura stepped up to cover the lack of professionalism by the others and were constantly keeping us updated and making sure the deal was kept alive, it’s very clear these guys are the best in business . Nothing is a problem and they treat you as family. They took control on multiple occasions and pushed all the legal teams to get the process finished. Without the efforts from all at chase the deal would have fallen through. If you want to make buying and selling a little simpler then choose these, they will get the job done and you won’t regret it.
Ben · 26 November 2024
Agent replied · 25 December 2024
Hi Ben, thank you for the great review. We are so glad you can rely on our team of Agents to get the job done. We appreciate the support and are always here to help, should you need it. Best wishes.
★★★★★ 5/5
TrustpilotJohn was amazing and helped me through…
John was amazing and helped me through the process of selling my house. His team are top notch too and always there to help. I would highly recommend using this estate agent. Others out there are not as good.
Vivien · 7 August 2024
Agent replied · 22 October 2024
Hi Vivien, thank you for sharing your experience with John and congratulations on the sale of your home. We're delighted to have assisted you throughout the process. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotHonest and with Integrity
Stephen and the team where honest, hard working and had great attention to detail they were a pleasure to work with genuinely superb with producing marketing material.
S · 4 February 2025
Agent replied · 6 February 2025
Good afternoon, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotWonderful team
Thank You Steve Crane for your longterm term excellent support in selling my Mother’s home in East Twickenham. You guide and lead a most excellent team with David Casey and Alessandro. Top team.Many thanksMarc & Kim Mortiboys
Marc · 6 August 2024
Agent replied · 22 October 2024
Hi Marc and Kim, thank you for taking the time to leave a review for Steve and the team. We're happy to hear that everything went well with the sale of your mother's property and you felt fully supported. Please do let us know if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotWonderful
Hi, after speaking with Nathan, he was determined to help me and my partner find a property to rent out soon as we have been looking for a while without any luck. He was very kind and professional and had given me much hope we’d find our dream home. Thank you Nathan
Safia · 29 September 2023
Agent replied · 22 October 2024
Hi Safia, thank you for your feedback. We're happy to read that Nathan provided excellent service and helped reignite your hope of finding a dream home. Please let us know if you need help in the future!
★★★★★ 5/5
TrustpilotTwickenham lettings team always on hand to help
The Twickenham lettings team made our move in process very smooth and easy. A big thank you to Louis, Roman and Nathan for all their hard work. We will definitely be using chase again if we ever need rentals in the area again !
Omar · 19 March 2024
Agent replied · 22 October 2024
Hi Omar, thank you for your review. We're delighted to hear that your move in went smoothly and that Louis, Roman, Nathan and the team helped you throughout the process. Should you need anything in the future, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Chase Buchanan rented a property with them for eight and a half years was surprised at how quickly any maintenance issues were dealt with.Big thank you to Lianna who looked after me.👍👍👍
David · 1 July 2024
Agent replied · 22 October 2024
Hi David, thanks for taking the time to leave a review for Lianna and the team. We're happy to hear that you have rented with us for a number of years and any maintenance issues were sorted promptly. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotGOLD STANDARD SERVICE AT HAMPTON HILL
It is not often I give a company TWO five star reviews.But in this case it is well worth it. Having sped us through the viewing and successful offer procedure, we then moved onto the referencing process. LUCY and TOM AT HAMPTON HILL were once again just brilliant and supportive. I always find the tech side of these processes quite daunting but Lucy and Tom helped us through every stage and made us welcome in their office. It made all the difference to have a person guiding us through the process rather than an impersonal machine. Thank you guys. You will be invited to our flat warming party.
Mark · 30 September 2024
Agent replied · 22 October 2024
Hi Mark, thank you for sharing your experience with the team, we really appreciate the feedback. Wishing you all the best in your new home and we hope you have an epic house warming party!
★★★★★ 5/5
TrustpilotStephen from Plymouth has been…
Stephen from Plymouth has been outstanding in keeping us informed every step of the way. He secured a sale within the first week of marketing, and the process was completed in just two months.
Sam · 23 August 2024
Agent replied · 22 October 2024
Hi Sam, congratulations on the sale of your property. We're delighted that Stephen was able to secure an offer within the first week of marketing and process everything within two months. Should you need any help in the future, please do let us know.
★★★★★ 5/5
TrustpilotBijou Paticheur
Bijou Paticheur made renting via Chase Buchanan a really good experience. Bijou was helpful, polite, efficient and understanding. If there were any problems, Bijou made sure that these were solved quickly.
CAROLINE · 10 October 2024
Agent replied · 22 October 2024
Hi Caroline, thank you for sharing your experience with Bijou. We're thrilled to hear that you had such a positive time renting with us. If you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotProactive friendly service
It's a pleasure to work with Georgina Claiden. She always responds to me on a prompt basis. Georgina's feedback is proactive and informative. I appreciate her friendly service.
Mike · 13 April 2026
Agent replied · 27 May 2026
Thank you, Mike! We're thrilled to hear about your positive experience with Georgina. Her dedication to providing prompt and informative service truly sets us apart. We appreciate your kind words and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotFriendly and helpful
The staff are so friendly and helpful. They guide us well throughout the process. Everything was on point and well executed including follow up emails and phone calls.Special Thanks to Pippa.
Mr · 8 October 2024
Agent replied · 22 October 2024
Hi Mr Susmiran, thank you for taking the time to leave a review for Pippa and the team. We're delighted to hear that everything went smoothly. Should you need anything else, please do get back in touch.
★★★★★ 1/5
TrustpilotI would give no stars if I could
I would give no stars if I could. Our experience with Chase Buchanan has been overall very poor and have advised against any friends to rent through them.Communication was poor throughout, we have spent countless hours on hold to Chase Buchanan, not just hold that eventually gets answered, hold where it hangs up as it has been so long.The agency couldn't find anyone to fix the heating/hot water, because it was too old (cca 40 years), so we had to have the heating on when we wanted hot water.After moving out of this property it took two months to get back the deposit (they deducted more than £100 because the grass was overgrown, however the initial inventory stated the same when we moved in) and we are still waiting to get back the overpaid rent.This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.
Balint · 19 September 2024
Agent replied · 22 October 2024
Hi Balint, we’re sorry to see you have left this review. After looking into this further, we can see that the team got in touch with you end of last week to provide an update. Whilst we take responsibility for the return of funds, we do advise tenants to cancel any standing orders set up on their side. With regards to the deposit, we know that you were in negotiation with the landlord on deductions and this was resolved on the 4th September. The remainder of the payment has now been sent to you, so we’re happy that this is now resolved. Should you have any other questions, please do not hesitate to reach out to us, we’ll be happy to help.
★★★★★ 5/5
TrustpilotSelling a quirky house
My house was a bit quirky (3 floors, no garden, leasehold, within a private estate). Adele took the time to understand the house and it’s strengths, and knew the estate and surrounding area so was able to put a strong set of messaging together and brought this, together with a really positive approach to showing the house. Whilst it took a couple f months to sell, I suspect that with a less prepared and positive agent, it would have taken a lot longer. She followed through on the sales progression, which has been almost painless across a chain of 4, with completion date now agreed.
Julie · 18 September 2024
Agent replied · 22 October 2024
Hi Julie, thank you for your feedback and congratulations on the sale of your property. We were delighted to have helped throughout the process and we'll be sure to pass your compliments on to Adele. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotExtremely sensible and straightforward estate agent.
I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!
Kate · 21 February 2026
Agent replied · 20 March 2026
Thank you, Kate, for your fantastic review! We're thrilled to hear about your positive experience with Kristian. Our team aims to provide genuine and enjoyable service, and it's great to know we hit the mark. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotReally supporting throughout the whole…
Really supporting throughout the whole buying process. Gemma was really quick to respond to all queries and made me feel really supported.
Elle · 8 February 2025
Agent replied · 13 February 2025
Hi Elle, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotResults that speak for themselves
Friendly, efficient and effective. Lots of viewings, choice of offers around asking price, and good progress chasing thoroughout. Particular shout out to Adele, Anna and Kris for all their help.
Derek · 16 October 2024
Agent replied · 22 October 2024
Hi Derek, thanks for your kind review. We're happy to hear that you received multiple offers and Adele, Anna and Kris were on hand throughout the process. Best wishes for the future!
★★★★★ 5/5
TrustpilotExcellent Support Throughout the Renewal
I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.
Igor · 9 April 2026
Agent replied · 27 May 2026
Thank you, Igor, for your fantastic feedback! We're thrilled to hear about your positive experience with Alicia. Her dedication to providing clear and efficient support is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotExcellent Professional service
The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend
Peter · 3 February 2026
Agent replied · 20 March 2026
Thank you, Peter! We’re thrilled to hear you had such a positive experience with our team. Our goal is to provide top-notch service and support throughout the process. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotI cannot thank Stephen enough!
I cannot thank Stephen enough. He has been fantastic through a tricky sale and went above and beyond - super communication, understanding and knowledge of the sale throughout!
Gemma · 13 November 2024
Agent replied · 25 December 2024
Hi Gemma, thank you for the great review. Stephen will be thrilled by the kind words. Wishing you all the best.
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