Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDisrespectful place
Disrespectful place. I emailed and submitted a message on their website and got no response. I then called their Plymouth branch today. I asked to rent a three bedroom property. I tell them that I am the only one that will be living at the property on a permanent basis and that my parents will visit. Then they continue to ask "It's a three bedroom property so who else will be living at the property?". Totally disrespectful that they were not willing to take my word for it (and, of course, I understand that referencing and such will take place afterwards). My salary can cover the rent so it is not their issue. I suspect that the reason they did not believe me is because I am not white and have an accent.
Abhinav · 12 September 2024
Agent replied · 22 October 2024
Hi Abhinav, we're sorry to see you have left this review. We ask all prospective tenants for details of who would be living at the property, to ensure we meet the landlord's requirements and comply with any potential licensing regulations. Renting a three-bedroom property to a single occupant shouldn’t pose any issues and we believe there may have been some miscommunication during the call. If you would like to discuss this further, please feel free to contact us and we would be happy to assist in finding a suitable property for you.
★★★★★ 5/5
TrustpilotExcellent Professional service
The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend
Peter · 3 February 2026
Agent replied · 20 March 2026
Thank you, Peter! We’re thrilled to hear you had such a positive experience with our team. Our goal is to provide top-notch service and support throughout the process. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotI cannot thank Stephen enough!
I cannot thank Stephen enough. He has been fantastic through a tricky sale and went above and beyond - super communication, understanding and knowledge of the sale throughout!
Gemma · 13 November 2024
Agent replied · 25 December 2024
Hi Gemma, thank you for the great review. Stephen will be thrilled by the kind words. Wishing you all the best.
★★★★★ 5/5
TrustpilotExcellent Support Throughout the Renewal
I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.
Igor · 9 April 2026
Agent replied · 27 May 2026
Thank you, Igor, for your fantastic feedback! We're thrilled to hear about your positive experience with Alicia. Her dedication to providing clear and efficient support is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
Trustpilotfirst time buyers- St Margaret's
We were first time buyers in the St Margaret's area of East Twickenham and bought our flat through Alessandro. From the start he respected our brief, didn't waste our time with properties beyond our price point and worked hard to broker the sale. At the time of exchange he was on holiday and his colleagues in the office stepped in and worked equally as hard on his behalf. We would go back to Chase Buchanan St Margaret's in a heartbeat should we chose to move again in the future. Thanks guys! Sarah & Stuart.
Sarah · 8 September 2024
Agent replied · 22 October 2024
Hi Sarah, thank you for your review and congratulations on your first home! We were delighted to have assisted you throughout the process and are here to help should you look to move in the future. Best wishes!
★★★★★ 5/5
GoogleThe Clifton Sales Department provided me with a superb service when I sold a house a few months ago. I have been in the property business for 28 years, during that time I have sold many properties through a number of estate agents. Scott & Gemma are the most effective & efficient estate agents that I have come across in that entire time. They found a buyer & achieved completion in a very short time to meet an important deadline for me that I had thought was near impossible.
Google · 11 October 2025
★★★★★ 5/5
TrustpilotRental with Chase Buchanan via Audrey Sawyer
I have rented my house through Chase Buchanan for two successful rentals and would recommend them. That’s over 6 years. Audrey Sawyer is exceptional. My main contact for any landlord and tenants queries. Very swift and professional for both my tenant and I Always there to support and very knowledgeable.
Caroline · 18 March 2025
★★★★★ 5/5
TrustpilotHelpful, thorough and attentive estate agent !
Adele’s exceptional management during our home purchase was truly remarkable. Her attention to detail, dedication, and unwavering commitment ensured a smooth process from start to finish. Adele’s extensive experience in the property market shone through, and her ability to navigate complex situation was impressive. She made us feel confident and well-informed every step of the way. Her warm and approachable demeanor created a positive atmosphere, making the entire experience enjoyable. We’re grateful for Adele’s expertise and professionalism, and we couldn’t be happier with our new home. Thank you, Adele! 🏡🌟
Clare · 20 August 2024
Agent replied · 22 October 2024
Hi Clare, thank you so much for sharing your experience with Adele, she will be delighted to see this. Should you need anything else, please do let us know and we'll be happy to help!
★★★★★ 5/5
TrustpilotAmazing Group
Our overall experience of dealing with chase Buchanan was amazing. The people working within the company go above and beyond into making sure you feel valued and looked after. We delt with a colleague named Rebecca she was nothing but down to earth and honest with everything she had to deal with for us. I would highly recommend to anyone to deal with these and to have as much faith in them as it really does pay off. Credit isn't given out much anymore but I don't have a bad word to say about the whole team.
Callum · 14 August 2024
Agent replied · 22 October 2024
Hi Callum, thank you for taking the time to leave a review for Rebecca and it's great to hear you would recommend us based on your experience. Should you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotKate Murphy is an excellent Property…
Kate Murphy is an excellent Property Manager, she is professional, efficient and always available which is so reassuring. Thank you to Chase Buchanan and Kate for instilling confidence and reassurance that my property is being managed by you.
Sarah · 17 April 2024
Agent replied · 22 October 2024
Hi Sarah, thank you for sharing your experience with Kate and our Property Management team. If you need anything else, please do reach out to us via phone or email. Best wishes!
★★★★★ 5/5
TrustpilotI am a Us citizen needs a letter from…
I am a Us citizen needs a letter from my land lord about my rental history for my spouse visa extension in November, therefore, I visited one of your offices in Wellington House in Hampton Hill and spoke with a very nice young extremely polite man by the name of Joe and explained my situation and he promised someone will call me back. The next day I received a call from Ashley Tudhart to enquire about my request and an hour later I received a text from her with the letter I requested. I was flabbergasted and amazed on how fast she acted to my request. Both Ashley and Joe have my deepest gratitude and they are a big asset to your organisation.
VARISH · 2 August 2024
Agent replied · 22 October 2024
Hi Varish, thank you for taking the time to leave a review. We're thrilled to hear that the Hampton Hill team were quick to help you with your letter request for your spouse visa extension. Should you need anything else, please do let us know and we'll be happy to help. Wishing you all the best with your application!
★★★★★ 1/5
TrustpilotWe had a really bad experience renting…
We had a really bad experience renting in Trowbridge with Chase Buchanan. When we first moved in the carpets were in an absolutely awful state, we had to replace them and never got the money back. We never got an inventory, there was awful damp and mould issues which they blamed on us and never fixed or even attempted to help with. Then, the landlord tried to withhold our deposit at the end!
Sophie · 17 November 2024
Agent replied · 25 December 2024
Hi Sophie, we are sorry you have had to leave this review. We are looking into this and will come back to you as soon as we have more information from the branch.
★★★★★ 5/5
TrustpilotSuperb service
Superb service. Very friendly and efficient staff, particularly Justin Carter who is the Lettings Manager. Most importantly they deliver on finding good tenants very quickly.
Sir · 14 November 2024
Agent replied · 25 December 2024
Good afternoon, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotSale of our house in Stuart Road by Chase Buchanan
We are truly happy with the top to bottom service provided by Chase Buchanan of Plymouth and very grateful indeed for the way Stephen has handled the sale of our home. We have nothing but praise in the way he has dealt with us and keeping us updated to achieve the exchange of contracts and now completion. We are very grateful indeed for the service he has provided us and would highly recommend your firm for his approach and way he has handled our sale.
JG · 16 July 2024
Agent replied · 22 October 2024
Hi JG, thank you for taking the time to leave a review for Stephen. We're happy to hear that his dedication and professionalism shone during the sale of your home and kept you updated throughout the process. Wishing you all the best for the future!
★★★★★ 1/5
TrustpilotExtremely Disappointing End of Tenancy Experience with Chase Buchanan
After our tenancy experience, I would strongly advise tenants to proceed with caution when dealing with Chase Buchanan.
Theje · 22 May 2026
Agent replied · 23 June 2026
We're sorry to hear about your experience, Theje. Your feedback is important to us, and we strive to improve our tenant support and communication. We take such matters seriously and will review your concerns to ensure better outcomes in the future. Thank you for sharing your thoughts.
★★★★★ 5/5
TrustpilotCan’t thank Lorenc and the team enough
Can’t thank Lorenc and the team enough! Within a week they had found the perfect tenants that are ready to move in as soon as the current tenancy runs out. Thank you so much, highly recommend!
Chris · 3 April 2024
Agent replied · 22 October 2024
Hi Chris, thanks for your feedback and we're thrilled to hear that we found you the perfect tenants for your property. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotOverall great experience with this…
Overall great experience with this branch. Shout out to Nathaniel, super attentive and considerate. Thanks again!
Ellie · 9 February 2025
Agent replied · 13 February 2025
Hi Ellie, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotFrom instructing CB with a property to…
From instructing CB with a property to let, to the new tenants moving in everything went smoothly and a very professionally service was provided. Thank you Lucy & Tom for your efforts and helpful assistance and thanks to the behind the scenes team. kind regards William Forrest
William · 22 February 2025
★★★★★ 5/5
TrustpilotNathan was really helpful in finding me…
Nathan was really helpful in finding me a great location. Thanks to the team at Chase
Cybill · 30 January 2025
Agent replied · 6 February 2025
Hi Nathan, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotExceptional Service
Aiden was incredibly helpful and efficient in handling my property. His professionalism and care were evident throughout the process, making it a stress-free experience. I highly recommend his services to anyone in need of assistance.
Nicole · 13 March 2024
Agent replied · 22 October 2024
Hi Nicole, thank you for your review. We're thrilled to hear Aiden has made everything stress-free for you and should you need anything else, we're only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotThe ChaChase Buchanan - Twickengam.se Buchanan team was always…
The Chase Buchanan team was always efficient and friendly. I am happy to recommend them.
Deborah · 21 May 2026
Agent replied · 23 June 2026
Thank you, Deborah! We're thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to continuing to provide efficient and friendly service.
★★★★★ 5/5
TrustpilotGreat service; highly recommend
This is the first time I have rented out my flat and Chase Buchanan Isleworth branch have been outstanding from start to finish. The team led by Abdul have been very helpful and efficient from advice on getting the flat ready to let to finding a suitable tenant quickly. Their contractors include a first class electrician and plumber. The management team have also been very helpful removing a sofa at short notice and preparing the paperwork for a quick turnaround for the tenant. Many thanks Abdul and team. Highly recommend them.
Laura · 4 April 2023
★★★★★ 5/5
TrustpilotAiden and the team were great whilst…
Aiden and the team were great whilst dealing with my house. Feedback was always given and the communication was excellent dealing with the let for the tenancy. A big thank you to all the team.
Kieran · 27 February 2024
Agent replied · 22 October 2024
Hi Kieran, thank you for your review and letting your property with us. Aiden and the team were delighted to have been involved. Should you need anything else, please do not hesitate to reach out. Best wishes!
★★★★★ 2/5
TrustpilotA series of errors
After completing the contract, the company realised they had failed to include the correct rent cost. We therefore had to redo the entire process in order to correct this. Our request to inspect the property before moving was agreed to, however Chase Buchanan failed to contact the current tenant, causing the viewing to have to be moved when we discovered this on the day of the anticipated viewing.Request for payment of the deposit was incorrectly sent in parts to multiple people, causing us to have to, again, resolve this error months later once they eventually noticed that the total amount paid was incorrect.Finally, the request for review redirects negative reviews to a feedback form rather than trustpilot in order to deceptively retain a higher score, with the option to instead provide a review hidden in small text beneath the feedback form.In general, the staff were pleasant, however I recommend anyone who uses their services pay close attention to proactively identify their errors.
Edward · 26 April 2024
Agent replied · 22 October 2024
Hi Edward, thank you taking the time to provide us with this feedback. We're sorry that the process wasn’t as smooth as it could have been and take on board your feedback. In relation to being invited to fill out a form, this process is in place so that we can identify any gaps in our service and to help us make improvements where necessary. The form does still include a link at the bottom to leave a review on Trustpilot, so clients can still do this if they wish. Trustpilot and other review sites can also be accessed organically and does not stop anyone leaving a review, as evident by this review you have left for us. We hope you enjoy your time in the property and should you need anything, please do not hesitate to get in touch. Wishing you all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
