Trusted Agent profile · Downend
★★★★★
506 reviews across 2 platforms
6 Badmington Road, Bristol, BS16 6BQ, Downend, BS16 6BQ
Chase Buchanan-Downend Bristol's office in Downend, at 6 Badmington Road, is rated 4.4 out of 5 across 506 reviews on two platforms, including 95 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Buchanan-Downend Bristol hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Downend.
Every review we hold for the Downend office, from every platform, shown as written. First names only.
5/5
TrustpilotBoth the selling of our property and purchase …
Both the selling of our property and the purchase of our new property was made as stress free as possible by both Amanda and Chloe. Would definitely recommend.
Hi Clare, thank you for your review and congratulations on the sale and purchase of your homes. We'll make sure to pass this feedback on to Amanda, Chloe and the rest fo the team. Wishing you all the best for 2024!
5/5
TrustpilotTrustworthy
helpful, respond quickly and their accounts department is good
Hi J, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotVery good communication and good…
Very good communication and good support any time when I needed..Thank you
Hi Silviu, thank you for the great feedback. We appreciate the support and wish you all the best.
5/5
GoogleI was new to Bristol area and rang a selection of letting agencies in area to work out best place to live for my work. Intire were great. Spent lots of time on phone with me looking at options and making suggestions. Thanks.
5/5
TrustpilotSuperb!
When selling our flat Chase Buchanan were brilliant. The Richmond team were superb - they communicated promptly, helped in areas where we unsure and generally held our hands through the process.
Dear Alison, thank you for taking the time to leave a review and congratulations on the sale of your property - it was a pleasure to be involved. Should you look to move in the future and we're in your area, please do get in touch and we'll be happy to help. Best wishes!
5/5
GoogleKayleigh was extremely helpful and professional. Would highly recommend.
5/5
TrustpilotWarm welcome.
Walking into the shop you get a warm welcome, seen to very quickly, pleasant and knowledgeable staff, a nice happy atmosphere inside, all very professional
Hi Peter, thank you for sharing your experience about our branch and the atmosphere of it. It's lovely to read this and we're sure the team will be delighted with this feedback. Feel free to pay a visit anytime!
5/5
TrustpilotChase Buchanan
Stephanie Murray in the lease renewal team has always been proactive and able to assist in ensuring the process goes as trouble free as possible.
Hi Chris, thank you for taking the time to leave a review for Stephanie. We're delighted to hear that everything went smoothly during your lease renewal. Please do not hesitate to reach out if you need anything else from the team. Best wishes!
5/5
TrustpilotSale of Exeter Town House
Chris from Chase Buchanan quickly found us a buyer and communicated efficiently throughout the process.
Hi Edward, congratulations on the sale of your property. It's great to hear that Chris and the team found you a buyer so quickly. Wishing you all the best for the future!
5/5
TrustpilotGood work
Every member of the team has been professional and attentive.Adele especially, who was constantly on the case with regular feedback, she was always available when I needed her, which helped enormously to reduce stress.Thank you
5/5
TrustpilotGreat rental service
Gemma provided wonderful service during our rental agreement process. She was diligent in her responses and provided detailed answers to our questions.
Hi Gabriella, we're thrilled to hear that you had a positive experience working with Gemma. We're dedicated to providing excellent service, and it's wonderful to know that Gemma's diligence and attention to detail made your rental agreement process smooth. We appreciate your feedback!
1/5
TrustpilotAVOID THIS AGENCY
Despite a strong start to our move in process, the final few weeks have been appalling. In short, we called Chase Buchanan the day before our agreed move-in to confirm the time for Tuesday for check-in, inventory and keys hand-over. On Tuesday, we arrived with a full van and found no one waiting to let us in and indeed on calling the agency, they had 'forgot' about the appointment. We had to call the landlord directly to let us in the property to drop off our goods and we received no follow-up email or effort from Chase Buchanan to address why this had occurred. This was made more frustrating that we had no single point of contact, and had to explain to situation to multiple disinterested agents to try and resolve. We agreed that Saturday would be the move-in day to allow for final electrical work and they agreed on the Tuesday that they would email us ASAP with our move-in times. No such email appeared and we had to chase them on Friday to find out the time. On calling the individual responsible for tenancy progression (and the person we confirmed move in on Tuesday earlier in the week), she said, 'oh I thought you had moved in', leading to the conclusion that no one had thought to inform this person of the problems earlier in the week and no plan was in place for our move in. She informed us that the inventory clerk would not be rescheduled and instead the landlord would move us in. This is entirely unprofessional and left us with many questions around proper key handover and querying the inventory. Abysmal internal and external communication, an unwillingness to engage with the problem and solve it, a poor relationship with the landlord and an overall lack of care about their brand or the move in experience. For agencies with already poor reputations, this is a new low.
5/5
TrustpilotI really enjoyed my experience with Nathaniel
I really enjoyed my experience with Nathaniel. He provided great service and made sure everything went smoothly, much appreciated.
Hi there, thank you for taking the time to leave a review for Nathaniel. We're delighted to hear you had a great experience with him. Should you need anything else, please do reach out to us. Best wishes!
5/5
TrustpilotTop service
Highly recommend Chase Buchanan in Twickenham! Lorenc provided exceptional service - Professional, efficient, and attentive to all our needs. Thank you!
Hi Bogdan, thank you for sharing your feedback with us. We're happy to hear the Lorenc provided you with exceptional service, we'll make sure to pass your compliments on to him. If you need anything else, please don't hesitate to reach out.
5/5
TrustpilotGreat team and communication
Rebecca and Joanna really kept us informed during the process and really made our process smooth.
Hi Bethany, thank you for your kind feedback for Rebecca and Joanna. We're delighted to hear that they kept you informed during the process. If you need anything else, please let us know.
5/5
TrustpilotFantastic experience with George from…
Fantastic experience with George from Chase Buchanan Richmond, very responsive and helpful always there to answer my questions. Would recommend.
Hi Amelia, we're delighted to read that George provided you with a fantastic experience. Let us know if you need anything else. Best wishes!
5/5
TrustpilotAiden and the Richmond team have let my…
Aiden and the Richmond team have let my properties out multiple times. They are always great to deal with and maximise my returns
Hi Emma, thank you for letting your property with us and we're delighted that we're able to maximise your returns on this. Please feel free to reach out if you need anything.
1/5
GoogleTold us over the phone that the property wasn’t first come first serve, and that putting an offer in to let a property wouldn’t guarantee the let and that offers would be considered and approved by the landlord. Booked a viewing for which I had to take a day off work, repeatedly called to confirm the viewing was still going ahead which they confirmed. Found out the day before through Rightmove that the let had been agreed, but as Intire hadn’t cancelled the viewing I thought it was still going ahead and they simply weren’t taking anymore viewings. Started travelling to Bristol, before being told the day of the viewing that the property was no longer available, and the viewing was cancelled despite them knowing it was no longer available the day before and that I had to travel a long way to view the property. Inconsiderate, unprofessional and provided misinformation about the let.
1/5
TrustpilotFollow Up on Issues
To Chase Buchanan: Thank you for your note of December 10 in reply to my one star review. I'm still waiting to hear from you. I look forward to your communication.
1/5
TrustpilotSellers avoid avoid avoid.
Richmond office do nothing to go against the stereotypical estate agent persona. Rude, condescending, pushy, passive aggressive at every point of contact. And this is from the ‘manager’. I was going to ask them to sell my house. Not a chance now. Thoroughly unpleasant agency that clearly has so much business (not! - it’s currently a sellers market with next to no supply of my type of house) they can afford to treat potential sellers this way. Big mistake! From over 50% of 1star reviews on here you’d think they would be striving to do better. Says it all. Ultimate in arrogance!
5/5
TrustpilotWould highly recommend.
I got a top price for the property at a very competitive rate.
Hi Mr Lake, thank you for sharing your feedback and we're happy to hear you achieved a competitive rate for your property. Feel free to reach out to us if you need anything else.
5/5
TrustpilotExcellent service from Twickenham Chase Buchanan
I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotAmazing
Amazing, really efficient
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Buchanan-Downend Bristol hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Downend.
