Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service provider. Really appreciate their hard work to satisfy their customers
I feel really greatfull to get a house through chase Buchanan they are very helpful and provide excellent service ever I love there customer service they are doing great job. I highly recommend to chase Buchanan to my friends and other family members.
Kalpna · 27 February 2024
Agent replied · 22 October 2024
Hi Kalpna, congratulations on your new home and thank you for your kind feedback, it's lovely to hear that the team provided excellent service throughout your search with us. Please let us know if you need anything else in the future.
★★★★★ 5/5
TrustpilotI’d like to say a big Thankyou to Joel…
I’d like to say a big Thankyou to Joel in Lettings for his patience and kindness in showing us around a lovely flat on Saturday at such short notice. My husband has mobility problems so it’s quite difficult finding the right place. If we are unsuccessful in acquiring this flat (moving is not straight forward at the moment) we know who to ask for in the future. Thanks again,Marilyn Poller
Marilyn · 1 June 2024
★★★★★ 5/5
GoogleHaving recently entered the lettings market as a first time landlord, I feel very fortunate to have worked with Intire. The staff are friendly and extremely supportive and I was very impressed with the pro-active and efficient service I received. My property let extremely quickly and I was kept fully informed of all developments throughout the process.
A massive thanks to all the team!
Steve · 26 October 2014
★★★★★ 5/5
TrustpilotGreat service, great communication, definitely recommend!
We recently completed on the sale of our flat with Chase Buchanan, with the help of Alessandro. He provided an excellent service, really helpful, great communication, and always friendly.Thank you!
Christina · 9 October 2024
Agent replied · 22 October 2024
Hi Christina, congratulations on the sale of your property and thank you for sharing your experience with Alessandro. Wishing you all the best for the future!
★★★★★ 1/5
GoogleSHAMBLES OF A BUSINESS - I’m not one to usually leave reviews but I implore you not to use any of Intire’s services. Intire owed us £1300 for 6 months from a rent reduction after we moved into an uncleaned, damp property with a fallen through living room floor.
They failed to answer countless emails about mould and damp issues - after 4 months finally providing 2 x 15cm high dehumidifiers - which surprisingly did not solve any of our issues at all …..
The staff are frankly incompetent and are unable to pick up the phone to communicate - relying on email chains to cobble together contractors, leaving us to chase money owed to us and repair works.
After living in bitter university housing, I thought my standard of living may start improving. Intire have succeeded on lowering the bar even further - cementing the fact that a majority of letting agents and property management businesses don’t care for, not only students but for any of the population.
Do better.
Ben · 11 October 2023
★★★★★ 5/5
GoogleI have recently moved into the house which is serviced by Intire. I am pretty satisfied with them so far, because they answers all my inquires in a very short time. They are always giving fast feedback which I appreciate very much. Everything went smoothly so far with our move. They tried to sort out everything as fast as possible.
Seth · 11 October 2017
★★★★★ 5/5
TrustpilotExcellent experience with Chase Buchanan Richmond
Our experience buying a property with Chase Buchanan in Richmond was very positive. Daniel Johns was lovely and extremely helpful. In a process which can be stressful and emotional at times, his calm, positive and solution-driven attitude made all the difference. We’re delighted with our new property.
Pierre · 2 February 2022
★★★★★ 2/5
GoogleRightmove stalking and spamming letters to our address. Please consider your environmental impact. Based on this and the other reviews this seems like a futile tactic.
Neb · 11 November 2025
★★★★★ 5/5
TrustpilotChase Buchanan assured me that they…will find the right property for me
Chase Buchanan assured me that they will take good care of my housing need, and they did. They kept me informed about potential property and arranged everything quickly and efficiently when I found the flat that I wanted.
Angelika · 19 March 2024
Agent replied · 22 October 2024
Hi Angelika, thank you for taking the time to leave a review and congratulations on your new home! We're happy to have helped and if you need anything else, please let us know.
★★★★★ 1/5
GoogleChase has absolutely no interest in helping or supporting its tenants, generally isn't very organised or responsive when it comes to issues -even when it's their own fault- and does nothing to ensure the properties meet the bare legal minimum, such as being a livable temperature in winter, while straight up ignoring emails and offering absolutely no help.
Anne-Lou · 11 October 2024
★★★★★ 5/5
TrustpilotGreat experience buying a flat
I had a great experience buying a flat in St Margarets with Chase Buchanan. Everyone was extremely helpful - allowing me access to the property many times and short notice, and being very helpful with organising and managing the purchase, chasing emails from parties politely, etc.
James · 8 September 2023
Agent replied · 22 October 2024
Dear James, thank you for your review. It was a pleasure to help you during your property search and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful and friendly staff (I was assisted by Mrs. Pitsakis). They addressed my issue immediately, were very understanding, and responded quickly. The issue was resolved swiftly. Very satisfied.
Kelly · 22 August 2024
Agent replied · 22 October 2024
Hi Kelly, thank you for sharing your experience and we're delighted to hear that everything was resolved quickly. Wishing you all the best!
★★★★★ 5/5
TrustpilotHelpful and responsive
They were very helpful and responsive with all stages of our house purchase. They always got back to me quickly and kept me informed of any developments. Great agent.
Louise · 21 August 2024
Agent replied · 22 October 2024
Hi Louise, we're delighted to hear that you had such a positive experience with the team. If you need anything else, please do let us know and we'll be happy to assist.
★★★★★ 5/5
TrustpilotBest estate agent experience I’ve had
I’ve been so happy with my experience of selling my home through Chase Buchanan in Trowbridge. All the way from marketing to viewings to completion, they’ve always been really clear and efficient with all communication, and they are also lovely people to deal with. I can recommend them 100%!
Louise · 14 February 2025
★★★★★ 1/5
TrustpilotCalled to enquire about 1 property and…
Called to enquire about 1 property and have continuously been harassed by phone calls non stop!
Sophie · 13 February 2025
Agent replied · 18 February 2025
Hi Sophie, we're sorry to see you've left this review. We've just sent you a request via Trustpilot for further details, so we can look into this for you. If you'd like to provide these, we can look to disconnect you from any future communications.
★★★★★ 5/5
TrustpilotThank you Conrad at Isleworth!
Really impressed with the service and advice I received from Conrad at the Isleworth branch, which was much appreciated. He went above and beyond and is always so polite and pleasant to deal with. A gem.
Caroline · 8 March 2024
Agent replied · 22 October 2024
HI Caroline, thank you for leaving a review for Conrad in our Isleworth office. It was a pleasure assisting you and if you need anything else, please do not hesitate to contact us. Wishing you all the best!
★★★★★ 1/5
GoogleWas with this agency from 2022 till 2025.The worst experience ever.Absolute irresponsibility and miscommunication. Indifferent attitude to tenants needs and requests.Would never recommend to anyone👎🏻👎🏻👎🏻 …
Kateryna · 11 October 2025
★★★★★ 5/5
Trustpilot5 stars all the way!
The whole team were fantastic - Roman, in particular, took care of everything - he kept me calm in what could have been a stressful time. I'll always be grateful - highly recommended!
John · 2 May 2024
Agent replied · 22 October 2024
Hi John, thank you for your feedback and we're happy to hear that Roman was on hand to make the process easier. Please do reach out to us again if you need anything!
★★★★★ 4/5
GoogleChase Buchanan (formerly Let's Move have been our letting agents for quite a few years. We haven't needed to have much dealing apart from sourcing new tenants periodically, which they have done efficiently.
Our flat was on the market for a long time before selling - the staff have made suggestions along the way as well as respected our thoughts until we secured a buyer.
Throughout the sale, they have kept us updated regularly
Annette · 11 October 2023
★★★★★ 5/5
TrustpilotGreat experience
I am very happy with the way Lorenc our agent dealt with us, very professional very polite and got things done the way it should. Highly recommended and very helpful. Well done 👍🏻
Ani · 19 April 2024
Agent replied · 22 October 2024
Hi Ani, thank you for your wonderful review, Lorenc will be thrilled to read this. Your recommendation means a lot to us and we're here to help whenever you need it!
★★★★★ 5/5
TrustpilotA truly helpful team.
We had thoughtful and helpful people answering the phone. Always keeping us up to date with feed back and developments with the sale of our property.
Jo · 21 August 2024
Agent replied · 22 October 2024
Hi Jo, thank you for sharing your experience with the team. We're happy to hear you were kept informed throughout the sale of your property. If you have any other questions, please do let us know.
★★★★★ 5/5
TrustpilotA service you can trust
I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.
Alex · 29 February 2024
Agent replied · 22 October 2024
Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!
★★★★★ 5/5
TrustpilotFast turnaround on queries
Fast turnaround on queries, and quality valuable insights for both landlord and tenant.
Rainer · 20 February 2025
Agent replied · 26 February 2025
Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.
★★★★★ 4/5
TrustpilotProperty management input - Audrey Sawyer
Property management input when dealing with a difficult tenant has been helpful and constructive and felt as though their support was on the side of the landlord. Importantly, advice given was mindful of the costs to the landlord of investigative and other works.
Andrew · 14 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
