Trusted Agent profile · Downend
★★★★★
2,077 reviews across 3 platforms
12 Badminton Road, Downend, Bristol, BS16 6BQ, BS16 6BQ
Part of Andrews, see every office.
Andrews's office in Downend, at 12 Badminton Road, is rated 4.9 out of 5 across 2,077 reviews on three platforms, including 216 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Andrews Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Downend.
Every review we hold for the Downend office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent and friendly service
I would like to thank Giles Lowbridge for the continuous great service he provides. He is very friendly and knowledgeable, with a professional approach. He is a great asset to the company. Thank you.
Karen, thank you for your lovely feedback. We're very happy to hear about the continuous great service that Giles provides. I'll share your review with him. Alison
5/5
GoogleI spoke to James Hughes regarding a valuation for my Mum's property. James is very knowledgeable of the local area and answered my many questions! He provided me with two detailed reports and followed this up with a phone call to explain them and to discuss options. I will be keeping James' details for future reference - his help has been extremely valuable.
Thank you for taking the time to leave us a review, Helen! We're thrilled to hear that James provided valuable assistance and detailed information for your Mum's property. We appreciate your kind words and look forward to helping you again in the future. Best wishes, Jake
5/5
TrustpilotMy boiler broke on a Saturday…
My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!
Hi Abigail, thank you for the five star review. It's amazing to see that Louisa and Kay were on hand to assist you so quickly and get your home nice and warm again, especially important given the recent weather. Many thanks, Rhys
5/5
TrustpilotMy experience with Andrew's - Luke in leasehold
My experience with Andrew's over the years has been very hit and miss. However, since Luke in Leasehold has been working for Andrew's my entire experience of the company has changed. He is truly amazing! He is intelligent, knowledgeable, a great problem solver, and an all round excellent person. Luke is quick to reply, and offers support above and beyond always. He has supported me with some very complex property issues recently and has actually calmed me with his support and expertise. My experience of Andrew's as a company would not be the same without him (please never leave).
Hi Sarah, what a fantastic review for Luke, brilliant to see in such a short space of time Luke has managed to win you round and give you some excellent service, dealing with complicated cases too. We can't ask him to stay with us for ever but we will certainly pass on your request. Thanks, Rhys
5/5
TrustpilotGreat experience!
With it being very difficult to book a viewing let alone find a property to rent these days in Bristol, I found that Andrews property group was very quick to respond and very accommodating. A viewing was booked the same day, which I had with Issy at the Downend branch. she was very approachable and had all of the answers to my questions. Overall a great experience. Thanks Issy. Felicia
Thank you so much for taking the time to share your experience with us. Brilliant to see it was such a positive one. We know Issy and the team will really appreciate you recognising their customer first approach! Thank again, Rhys
5/5
TrustpilotHarpindar and Issy were very helpful in…
Harpindar and Issy were very helpful in organising our let
Dear Albert Pratt, Thank you for your wonderful feedback! We're thrilled to hear that Harpindar and Issy were able to assist you effectively. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Andrews Head Office
5/5
TrustpilotGreat communication. Great team.
My partner and I were looking for a flat to rent. Jasmine was very responsive to the online query and called me to book a viewing within the hour of sending the email. Communication with the team is fast and straightforward. The online referencing can be done in your own time. We were updated regularly through email. The team is friendly and warm. Prior to this move we also rented through Andrews. When we visited their office recently, Hayley still remembered us from a year ago. Little things like this made the service really personal.
Hi Yan, thank you for taking the time to write a five star review. Fantastic to hear Jasmine has been a massive support in your property journey and always kept you updated. Your kind words about the team being friendly and warm is much appreciated and I am so glad they made you feel that way! Thank you again and all the best, Laura.
5/5
GoogleI have used Andrews Downend for sales & lettings for a very long time, as l find their service professional & second to none. My most recent let went as smoothly as always, with Manager Nick, Paulina & Shannon all advising & keeping me informed of their particular stage of the let as things progressed, which l always find really helpful. I must give particular thanks to Paulina for her photography skills; she always goes the extra mile to ensure the property looks appealing.
Good afternoon Ms L Lee, thank you for your feedback regarding Andrews Downend. Thank you for leaving us such a great review, I will pass you kind words onto the whole team.
5/5
GoogleLizzie was so great with helping us in our quest to find a new rental; she answered every question we had promptly, and was very attentive. With the current rental market being so tough, it was refreshing to find an agent that could still provide what felt like a personal service. Although we did not end up finding our new house with Andrews, we would not hesitate to use them again in the future, Lizzie made our experience much less stressful, so - we thank you!
Good afternoon Elizabeth Gough, thank you for your review. I’m happy to hear that you had a great experience with Lizzie
5/5
TrustpilotExtremely helpful and efficient service
Needed to secure my first tenancy in Bristol at short notice and Harpindar along with Issy at the Downend branch were extremely helpful in pushing things through at every stage, ensuring everything could get done in time.
Hi Sam, thank you for your wonderful feedback! We're thrilled to hear that Harpindar and Issy were able to assist you effectively. Your satisfaction is our priority, and we're glad everything went smoothly. If you need further assistance, feel free to reach out. Best wishes in your new home!
5/5
TrustpilotBrilliant customer service
Me and my partner have just finalised on a new rental property and I can say without any doubt that in the 27 years I’ve been renting, Andrews have been the best to deal with. Nicole has been on hand throughout to put my partners mind at ease and we met Hayley today to sort out some final bits of paperwork and she too was brilliant. Any house move is a traumatic time but Nicole and Hayley have made it so much easier. If you’re buying or selling, renting or letting, then you can’t go wrong with Andrews.
Hi Neil, thank you so much for your kind review! Glad to see our lettings team and in particular Nicole and Hayley have been so helpful with finding you guys a home and most importantly put your partners mind at ease! We know how overwhelming the process can be sometimes but I am so glad to hear they have been very supportive on your journey. Thank you for the recommendation too and all the best, Laura.
5/5
TrustpilotI had a great experience with Matt…
I had a great experience with Matt woods as the estate agent for the property I was buying, the process in itself was a shamble but thanks to Matt constantly chasing the onward chain for updates, keeping myself and my partner in the loop at every opportunity, easy to get in contact with and respond to emails the same day definitely make the process easier to deal with. Would definitely recommend Matt & Rebecca at Andrews estate agents in bedminster both very professional and experienced massive thank you!
Hi Jess, thank you for the five star review for the team in Southville, with particular reference to Matt. We know he and the team work incredibly hard for our buyers (and sellers) to ensure everyone is kept updated throughout the process, it's fantastic to see they were on hand to help you through your experience too. Thank you again, Rhys.
5/5
TrustpilotExcellent experience as an overseas seller
The team were so helpful and proactive from the beginning of the sale process, Emily asked for a Teams chat very early on to get an idea of what I was after, as I live in Australia so was unable to meet in person. She provided very sound guidance on the marketing approach and gave me confidence that she and the team would work hard to get the best price possible for me. Communication was excellent throughout the whole sale process - would highly recommend.
Hi Sarah, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Emily and our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotFriendly and Professional Service
I viewed a flat with Harpindar and Leila, who were both very friendly, polite and professional. They were welcoming, easy to speak to and provided all the important information about the property. Overall, a very positive viewing experience.
Hi Marek, thank you for your wonderful feedback! We're thrilled to hear that Harpindar and Leila made your viewing experience positive. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotThank you Issy
I'm currently looking for a house to live with my partner so we can start a family. I was interested in a house which is unfortunately is unavailable. A lovely young lady Issy phoned me and let me know. We then discussed more about what I wanted in a house. I found that Issy was very knowledgeable, polite, friendly and very professional. Thank you 😊. Hopefully Andrews will find us a home
Hi Amy, thank you for the great five star review. Brilliant to see that Issy was so helpful in your experience and hopefully we are able to help you find your new home in the future. Thanks again for sharing your feedback, Rhys.
5/5
TrustpilotAndrews estate agent - Fantastic service Fantastic Results
Having used Andrews in the past to buy and sell a property we decided to invite them to do a market asking price survey. Andrews completed the survey and during a visit to the property explained in great detail how and why the came to the valuation. They explained the current market conditions and provided a copy of the brochure they produce for the property. We were very happy and asked what would be the next step and commision rates if we decided to proceed with Andrews. Again this was explained in detail and clarity. Were were happy with the valuation and impressed with the team so decided to proceed with putting the property on the market with Andrews.A convenient day was arranged for an open day at the property and the team filled most of the available time slots. On Monday as was agreed we received 6 offers for the property and didn't feel pressured to select to select on. Time and space was afforded to us to decide. The whole process of selling a property is quite stressful and long winded, the Team at Andrews were always available to to and kept us updated with progress as much as the could.I would highly recommend Andrews estate agent to anyone looking to buy or sell and property and now consider them to be the "Family estate agent".
Hi Michael, we absolutely love reading customer feedback/reviews like this! Thank you so much for taking the time to leave a detailed explanation of how the team were able to assist you in not only selling your home but throughout the whole journey. As you mention selling a house can be stressful and our aim is to try and take as much of that stress away as possible, hopefully we delivered for you on that front and of course hope to help you again in the future. Many thanks for the terrific review, Rhys.
5/5
TrustpilotI have been a long term Andrews…
I have been a long term Andrews Customer recently the Leasehold Dept changed the Agent responsible for our block (at our/the directors request)and having Luke Timms now as our contact is a breath of fresh air compared to what we have had in the past. Luke has done more for us in 6 months then the previous person did in 3 years. His honest, direct approach is much appreciated and the time he has given to ensure that we are happy with ongoing projects etc is so helpful. Our small block of flats feels like it has had a rejuvenation thanks to Luke and we the Directors are most grateful.
Hi there, thank you so much for the review. Of course it's never great to see your were previous dealings weren't to your expectation, however it is of course really pleasing to see Luke has been on hand to assist you recently.We have been seeing lots of positive reviews mentioning Luke lately so we certainly know he is working hard to provide a brilliant service. Thanks, Rhys.
5/5
Trustpilot33&27 springleaze
A big thanks to Gurmit and Rebecca for once again making the letting renewals a fast and simple process. Great correspondence. Always ready to help. Thanks again
Hi Stephen, thank you for your wonderful feedback! We're thrilled to hear that Gurmit and Rebecca made your letting renewals smooth and efficient. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
5/5
TrustpilotAndrews Property Group in Downend Branch
Andrews Property Group in Downend truly stands out in their field, and my experience with them has been nothing short of excellent. Particularly, Issy made a remarkable impression during the property viewing day. Her professionalism, deep knowledge, and genuine enthusiasm made the whole process enjoyable and informative. It’s clear Issy and Molly go above and beyond to provide exceptional service. Highly recommend for anyone looking to find their perfect home!
Hi , Thank you for the five star review. It is fantastic to hear that Molly , Issy and the team in Downend are providing exceptional service. Thanks again for the review and recommendation , Lisa
4/5
TrustpilotMaintenance of our property
Last week we had a Directors meeting. I felt that Molly was on top of her game and I felt reassured that she understood the problems that we have at our property and we are now going forwards with sorting the problems out. Before Molly came on board, we had a manager looking after us who didn’t understand and failed to sort our problems through. Thank you Molly for your help on getting us back on track.
Thank you for the positive review and it's great to see that Molly has stepped up to the mark in managing your property. Great to see she's made such a strong impression in a short space of time. Thanks, Rhys
5/5
TrustpilotAs a contractor
As a contractor, carrying out many many jobs over lots of years working with Andrew’s and primarily dealing with Michelle's Smethurst.I’ve found Andrew’s to be an excellent company which to work with. Moreover Michelle is the absolute stead rock of the letting/property management side of the business, her knowledge, and skill set to operate between landlord, tenant and contractor is exemplary. 5 stars Craig Moore
Thank you, Craig! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words mean a lot to us. Looking forward to continuing our successful collaboration!
5/5
TrustpilotExcellent landlord experience
Donna Owen and Lorna Piggott in Kingsbury were superb at getting our property rented. Very thorough, diligent and professional service.
Thank you, Akash, for your wonderful feedback! We're thrilled to hear that Donna Owen and Lorna Piggott provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out.
5/5
TrustpilotJanine
Janine, Ed and Maria have helped me in every aspect whether it was hassle free move in or any help with home repairs . I am really happy with them and appreciate their efforts.
Dear Ankita, Thank you for your wonderful feedback! We're thrilled to hear that Janine, Ed, and Maria provided excellent service. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Andrews Head Office
5/5
GoogleSo glad we chose to sell our house using Andrews in Downend. The sale dragged on through no fault of their own, but they were fantastic in chasing everyone in the chain and went above and beyond to get the sale completed. Special mention to Nick for the endless phone calls he received from me!!
Thank you, Michael! We're thrilled you had a positive experience with us. Nick and the team are dedicated to ensuring smooth transactions, even when challenges arise. Your kind words mean a lot! Best wishes , Lisa
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Tell us what you need and we'll put you in touch. Andrews Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Downend.
