Andrews Downend reviews

★★★★★ 5/5

Trustpilot

Working with Andrews Property has been amazing

Working with Andrews property and purpose and in particular, Samantha has been a delight; she is an amazing letting consultant with unique attributes that really make her stand out. Everyone feels immediately at comfortable with Samantha's down-to-earth attitude, which makes complicated processes seem more approachable. She not only delivers an unmatched professionalism but also a refreshing and inspiring degree of warmth and honesty. Samantha stands out due to her commitment to going above and beyond. She ensures that everyone understands and gains from her experience by having a special aptitude for communicating plans and strategies in an understandable way. I would recommend this company any day, thank you.

Customer · 10 April 2024

★★★★★ 5/5

Trustpilot

“My experience with Issy as our…

“My experience with Issy as our property agent was nothing short of exceptional. From our very first interaction, it was clear that Issy is not only passionate about what she does but also deeply committed to ensuring her clients find exactly what they’re looking for. She displayed an outstanding level of professionalism, knowledge, and patience throughout our house-hunting journey. Issy took the time to understand our needs and preferences, making every effort to show us properties that matched our criteria perfectly. Her insights into each property, along with her keen attention to detail, were incredibly valuable in helping us make an informed decision. Moreover, her warm and friendly demeanor made every interaction a pleasure. I am immensely grateful for her dedication and hard work in finding us our new home. Issy is truly a remarkable agent, and I would highly recommend her to anyone looking for a seamless and supportive property search experience. Five stars all the way!”

Prada · 7 April 2024

★★★★★ 5/5

Trustpilot

Fantastic Company, Highly Recommend!

Robbie, Rebecca and team have spent the last 6-7 months selling our flat, and I cannot thank them enough for the amount of time and effort they put into selling our property. It was extremely stressful with situations coming up beyond our control but Robbie was always quick to respond and give us peace of mind every step of the way. I would highly recommend them to anyone looking to sell/ purchase a property. Thank you again everyone!

Gemma · 7 May 2024

★★★★★ 5/5

Trustpilot

Very high standard of service

We have rented out a flat for several years now and Andrews have always managed the property for us with great professionalism . After a year struggling with a difficult and demanding tenant we were unsure whether to relet or sell . Andrews were very supportive and we opted to rent again . Thanks to the efficiency of the team , we have new tenants ready to move in within a month of the previous one leaving . We have been impressed by everyone but Anisa Haque has been excellent . Her response is quick , her approach is friendly and her knowledge level is high . We are very happy with the service we have received

Jennifer · 25 March 2024

★★★★★ 5/5

Trustpilot

Excellent service from Bear Flat

I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).

Jo · 23 March 2024

★★★★★ 5/5

Trustpilot

An honest 1st class experience

A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.

Lietta · 22 March 2024

★★★★★ 5/5

Trustpilot

Hats off to Molly and Shannon in Downend Andrews

Molly and Shannon in Downend branch have already proved we made the right decision choosing Andrews as our property agent over and over again. We were having our vacation in Paris and got into a troublesome situation while going to our next tenancy. They always made us rest assured that they will help us in this matter and they really did. They always went an extra mile beyond their job to help us solve the matters with our previous tenancy. Specially Molly kept the things in the track and was updating me and supporting me during a very bad day I was having in Disneyland. They always cared with a great humanity.We will never forget it. Hats off to them. You will be never disappointed of Andrews Downend and we will always choose them.

Nadeera · 22 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend Greg at Andrews!

Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.

Sam · 19 March 2024

★★★★★ 5/5

Trustpilot

Extremely good service from Andrews

I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.

Chris · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional service

Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.

Natasha · 29 July 2024

★★★★★ 5/5

Trustpilot

An estate agency that cares

As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.

Kate · 9 October 2024

★★★★★ 3/5

Trustpilot

Emotionally draining experience

We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.

Ana · 9 February 2024

★★★★★ 5/5

Trustpilot

Raluca has been the best property…

Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!

HEART · 30 August 2024

★★★★★ 5/5

Trustpilot

Andrews every time! I have rented out a property for many…

I have rented out a property for many years with Andrews. Gregg in Lettings is a Superstar, so helpful. When it came to selling the property Shayla was great: very pro-active & pleasure to deal with.

F · 16 October 2025

★★★★★ 5/5

Trustpilot

I met with Nicole Meikle at a property…

I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊

Chris · 23 May 2024

★★★★★ 1/5

Trustpilot

Property manager is not supportive and administrative support is not adequate

I was informed that the arrears are outstanding on my account and I must pay the invoice within 7 days. Otherwise, a fee of £75 plus vat will be added to my service charge account . My question is why there is no prior notification (either letter or email) of this invoice amount and details. I was so shocked to receive this warning letter all of a sudden. Moreover, they removed my Utilities Account in the Myblockman website and I am unable to check any outstanding amounts in my account by myself. It is a shame.

Sandra · 19 November 2025

★★★★★ 5/5

Trustpilot

My partner and I had a great experience…

My partner and I had a great experience with Andrews finding a property to rent in Bristol. The consultant I spoke and attended the viewing with was Shamiya from the Downend branch and she was an absolute delight! She was so friendly, answered all our questions and was super enthusiastic about the property she showed us, which was lovely to see. I would definitely recommend this agent to anyone and particularly Shamiya.

Georgina · 25 June 2024

★★★★★ 5/5

Google

We are Extremely grateful for Nick & Antonia, the Sales progressor and estate agent for our onward purchase (not even our own sale!). The house selling & buying process was not straightforward for us, with multiple complexities, failing’s and complications throughout. Nick & Antonia made it all bearable; maintaining contact (even if there wasn’t an update!), chasing all parties, managing up & down the chain (alongside, expectations ;-) ), being knowledgable about the process, putting us at ease and being empathetic when we were having a hard day. To be frank, I’m not sure what we (or the chain) would have done without them! 10/10 - will definitely be placing any future property sales with them going forwards. Thank you!!!!

Hannah · 17 January 2024

★★★★★ 5/5

Trustpilot

Excellent service from Property Manager Louise

Louise returned my call promptly today and as ever she dealt with my query immediately with a very satisfactory outcome. Louise is our property manager and has always dealt with us in a professional and courteous manner. She is extremely efficient and always follows through on what she promises to do. I am extremely satisfied with the service provided by Louise on behalf of Andrews.

Maria · 11 October 2024

★★★★★ 5/5

Trustpilot

Great, professional & personable service!

We are Extremely grateful for Nick & Antonia, the Sales progressor and estate agent for our onward purchase (not even our own sale) in Andrews Downend, Bristol. The house selling & buying process was not straightforward for us, with multiple complexities, failing’s and complications throughout. Nick & Antonia made it all bearable; maintaining contact (even if there wasn’t an update!), chasing all parties, managing up & down the chain (alongside, expectations ;-) ), being knowledgable about the process, putting us at ease and being empathetic when we were having a hard day. To be frank, I’m not sure what we (or the chain) would have done without them! 10/10 & will be placing any future property sales with them going forwards. Thank you!!!!

Hannah · 2 January 2024

★★★★★ 5/5

Trustpilot

I find Andrews to be very thorough with…

I find Andrews to be very thorough with their approach and always follow up with me. I have seen some great properties with them and they suggest homes that definitely suit my requirements.I’m always pleased if I know Steve will be taking a viewing as he offers great advice and and honest view point. Steve is also very knowledgeable and friendly on our viewings.

Danielle · 22 October 2024

★★★★★ 5/5

Trustpilot

House purchase with Lisa and Andrews

Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!

Matthew · 27 June 2024

★★★★★ 1/5

Google

We have been very disappointed with our experience. When we moved in, the property was in a terrible and unhygienic condition, dirty kitchen and toilet, broken door locks, no working lights, and the backyard and garage full of the previous tenant’s waste. We were pressured to move in before it was properly cleaned, despite clearly requesting otherwise. Many issues (including a leaking boiler for over a year and a persistent foul smell in the kitchen) were never resolved, even though we raised them repeatedly.It was clearly shows that the agency Andrew’s property management Downend DISCRIMINATED us,because I already requested them that my child have chronic asthma and I need the house in good condition Despite having a strong rental history and a combined income of £80,000, we were still forced to take unnecessary income protection insurance. The referencing process made us feel distrusted, stressed, and unfairly judged. We genuinely felt discriminated against as Indian tenants during this whole process. We maintained the property very well throughout our tenancy, yet were asked to leave just when the house finally became livable. This has been one of the most difficult rental experiences we have ever had.I never recommend this agency to anyone coming from abroad.👎👎👎👎

Shainy · 8 November 2025

★★★★★ 5/5

Trustpilot

Janine Derbyshire is everything you…

Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!

Auburn · 10 April 2024