Andrews Downend reviews

★★★★★ 5/5

Trustpilot

Shamiya was friendly and helpful

HK · 11 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service,Great Team

Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again

David · 1 November 2023

★★★★★ 5/5

Trustpilot

Helpful and Friendly experience

Richard was super informative, friendly and helpful. Thank you!

Katie · 29 May 2024

★★★★★ 5/5

Trustpilot

High recommended

Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.

Paul · 8 September 2023

★★★★★ 1/5

Trustpilot

Apathetic, duplicitous, Avoid!

Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company

Jordan · 27 March 2024

★★★★★ 4/5

Trustpilot

Michael Villacis was helpful and guided…

Michael Villacis was helpful and guided me through the whole renting process.

Samuel · 26 March 2024

★★★★★ 5/5

Trustpilot

James Hawkins - Sales Rep Andrews.

James Hawkins was the representative who met us at the property. He arrived early for the appointment. He was easy to talk to and was knowledgeable about the house. As we were unsure about the garden size of the property we were virwing, James was also able to advise us about other properties in the area that might be of interest to us.

Paulo · 18 October 2022

★★★★★ 5/5

Trustpilot

Tasteful Apartment

First of all, the apartment is very beautiful and clean. Located in a serene environment. A very tasteful apartment. This shows that Andrews have taste and likes quality stuffs. The lettings consultant Shannon from the Downend branch was amazing and brilliant. She explained everything to me in detail and allowed me to take pictures and videos. I am blown away with everything

Kingsley · 12 February 2024

★★★★★ 5/5

Trustpilot

Andrew's Bear Flat

The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents

Lydia · 20 May 2024

★★★★★ 5/5

Trustpilot

Thanks

Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap

Chris · 9 November 2023

★★★★★ 5/5

Trustpilot

Sarah has been actively communicating…

Sarah has been actively communicating with us to help sort out the issues.

Rishav · 28 February 2024

★★★★★ 5/5

Google

When comparing to many of the online options available today, Andrews really earned their fee by not only selling our house at a significantly higher price than competing Agents, with highly professional ,marketing, and then the after sale service to completion was excellent, particularly as we had some real issues during the sale and onward purchase, so the team at Andrews chased solicitors, buyers and vendors through the chain to get things to completion. I would highly recommend.

Neil · 13 November 2022

★★★★★ 1/5

Trustpilot

I’ve at present just rented a property…

I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.

Harri · 15 August 2022

★★★★★ 5/5

Trustpilot

Mandy K was Fantastic and made our sale a breeze

I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.

Wil · 29 January 2024

★★★★★ 5/5

Trustpilot

We just had our first viewing to let a…

We just had our first viewing to let a property with Isabelle Vaughan​​​​ from the Downend branch. I say was really welcoming and the whole experience has been easy, from arranging the booking, communication in between and then advice on the next steps. Would definitely recommend to anyone looking for a property with Andrews Property Group

Hannah · 21 May 2024

★★★★★ 5/5

Trustpilot

Hamza-Bear Flat Office and various team…

Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!

Jo · 6 July 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience working…

We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!

Oksana · 7 June 2023

★★★★★ 5/5

Trustpilot

Issy was great

Issy was great, welcoming professional and really helpful.

Caroline · 20 May 2024

★★★★★ 5/5

Trustpilot

Special Agents

Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale

Terry · 20 September 2023

★★★★★ 5/5

Trustpilot

Moving in to my new home almost 200…

Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.

Joanne · 14 December 2023

★★★★★ 5/5

Trustpilot

Great advice - Nick from Downend

Nick from the Downend branch has been very helpful and very informative. We are looking into a buy to let and Nick set us up a great financial advisor and has been very accommodating in helping us in our search. We have decided against buying for the time being and Nick was very understanding.

Nathan · 15 June 2023

★★★★★ 5/5

Trustpilot

Great attention to detail and communication.

Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!

Katie · 27 March 2024

★★★★★ 5/5

Google

I bought my flat through Andrews a year ago, it was such a seamless process that I decided to use them to sell. Natalie and the team have been fantastic, so far. I highly recommend them.

Tomfry123 · 13 November 2021

★★★★★ 5/5

Trustpilot

Greg was very useful and clearly…

Greg was very useful and clearly explained things to me

Richard · 19 March 2024