Trusted Agent profile · Downend
★★★★★
2,117 reviews across 3 platforms
12 Badminton Road, Downend, Bristol, BS16 6BQ, BS16 6BQ
Part of Andrews, see every office.
Andrews's office in Downend, at 12 Badminton Road, is rated 4.9 out of 5 across 2,117 reviews on three platforms, including 252 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Andrews Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Downend.
Andrews Downend won ESTAS awards in one year, most recently 2019.
ESTAS winner in one year: 2019.
2019 1 Best in County ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Downend office, from every platform, shown as written. First names only.
5/5
GoogleMy first time renting a place and Amey was an absolute life saver. She took the time to answer all my questions, no matter how silly they were. Thank you Andrews team and thank you Amey!
Hi Danel Indiongco, thank you for leaving us such a great review.
2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
4/5
TrustpilotI received timely reminders
I received timely reminders, plus the correspondent, Shannon at the Downend Agency Office was patient and respectful. Yhe viewing was satisfactorily done.
Hi Ebenezer, thank you for sharing your feedback. Brilliant to see you had a positive experience with the team at Downend especially with Shannon, if of course there was anything we could do to make our service the full five stars for you, we'd love to hear it! Feel free to drop me a line RMessenger@AndrewsOnline.co.uk, thanks, Rhys.
1/5
TrustpilotDO NOT RUSH IN TO USE ANDREWS COMPARE MARKETS
DO NOT RUSH IN TO USE ANDREWS
Dear Barfleur, Thank you for your feedback. We're sorry to hear about your experience , we value your input and are committed to improving our services. We were unable to locate you on our system please contact us on jmatthews@andrewsonline.co.uk to discuss your concerns further. Best wishes , Lisa
5/5
TrustpilotAmazing communication
Had a viewing for a property with Issy at the Downend brand who couldn’t be more helpful. The best communication I’ve ever had with a letting agent, was so proactive in keeping us updated with the status of our application and also seems like a genuinely lovely person. An excellent representative for your company - deserves a raise!
Thank you, Ezra. We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us, and we'll be sure to pass along your praise.
5/5
GoogleI recently had the pleasure of working with Casey from Andrews, Downend, Bristol as my property agent, and I cannot express enough how grateful I am for the outstanding service she provided throughout the entire renting process. From our initial interaction to the finalization of the lease agreement, Casey's professionalism, attention to detail, and genuine commitment to ensuring a smooth experience truly set her apart. A definite recommendation! Dr. Atif
Hi Dr Atif, thank you for taking the time to write a five star review to Casey in our Downend team. Fantastic to hear she has provided you with outstanding service and made the experience a smooth one for you. Thank you for the recommendation and all the best, Laura.
5/5
TrustpilotI highly recommend Andrew's property…
I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.
Hi Chani, thank you so much for taking the time to recommend us and write us a five star review. I am really glad to hear Jasmine has been able to deliver excellent support to yourself. Thank you again and all the best, Laura.
5/5
GoogleI have just had some exceptional advice from Paul Burchill of Andrew’s in Downed. Highly professional & knowledgeable about query regarding my bungalow Can not thank you enough for your ideas A huge thank you
Thank you, Elaine, for your wonderful feedback! We're thrilled to hear about your positive experience with Paul. Your satisfaction is our priority, and we're grateful for your kind words. If you need further assistance, feel free to reach out. Best wishes, Jake
5/5
GoogleVery professional and good customer service. Shannon was very professional, polite and helpful. I would recommend this property agency search anytime any day.
Good morning Joy Benjamin, thanks for giving us a 5 star review!
1/5
TrustpilotDo not give these company your money!.
I am disappointed with the company’s way of handling an holding deposit . They requested we pay this amount (£346.15 ) to let a 2 bed flat after failing the reference check. We demanded for our deposit back. We were told that we couldn’t get a refund because we told them we earn more. I have requested them to send us a proof or document where we confirm our earning. Nothing was sent. All they said was for us to get a solicitor that the deposit has been handed to the landlord and they will not refund and they will not reply any more email from us.
Thank you for taking the time to share your feedback on the pre-tenancy process with Andrews, I am sorry it did not meet your expectations and we weren’t able to help you with your housing needs. Under the Tenant fees act 2019, if referencing fails due to an omission or incorrect details being provided by a tenant for referencing causing them to fail the application, we are legally able to retain your holding deposit. I understand it looks like you asked for further information on this and on which document you stated your total earnings, I’m sorry this information was not provided to you at the time. If you could email wecare@andrewsonline.co.uk with the details of your situation, we will be happy to look into this further and provide you with the information you have requested.Kind regardsCarl HowardGroup Chief executive
5/5
TrustpilotI had several viewings with Andrews…
I had several viewings with Andrews Downend and they were so friendly and helpful. They took time to help me with my questions about the area and quickly found out info from the vendors I needed.I am just sorry I didn't find my home with them as they were lovely to deal with - a special shout out to Shannon.
5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
5/5
GoogleJulie Robbins was able to give me on the spot, bang on advice which helped me to move on an immediate situation and gives me every confidence to use Andrews for my first venture as a landlord. Thanks Julie.PositiveResponsiveness, Quality, Professionalism, Value
Hi Elaine Williams, thanks for sharing your experience with us. thanks for the review. We’re so pleased to read that Julie made you feel at ease and we look forward to working with you.
5/5
GoogleI enjoyed great customer service from Andrews Lettings Downend. Thanks to Shannon Bird, I’m looking at getting a really lovely property soon!
Hi Ayomide Olubona, thank you for your feedback. We’re glad to hear that Shannon is able to help you out with the whole moving process.
5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
5/5
TrustpilotProperty Viewing
We would like to thank Isaac Biggerstaff for showing us around a property. He was extremely informative and very professional. Lindsey & Tom
Hi Lindsey & Tom, thank you so much for the review for the team at Andrews Reigate. So pleased to read that Isaac was able to provide an excellent service and was able to answer all your queries on your viewing. Good luck with your search! Thanks, Rhys
5/5
TrustpilotBrilliant!
Harpindar at the Downend branch has been brilliant letting our property. Molly and her colleagues were also great. I 100% recommend them!!!
Hi Clair, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar, Molly, and the team at our Downend branch. Your recommendation means a lot to us. We look forward to assisting you again in the future! Best wishes , Lisa
5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
5/5
GoogleLike a breath of fresh air. Daniel, Bethanie & Julie are Proffesionals. They have let out our property for us. We know we are in safe hands. Especially after having a terrible experience with another agent in Downend. Who happen to have the same name as us. Nightmare, dont go there. With Andrews you will be cared for & be safe knowing you are living abroad but your property is in safe hands with Andrews. thanks everyone & all the best Janet and Jeff Taylor, SpainPositiveResponsiveness, Quality, Professionalism
Good afternoon janet , thank you for taking your time to leave us a review and we look forward to a long & happy relationship.
5/5
TrustpilotGreat service from Luke of Andrews Leasehold…
Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.
Thank you for the five star review for the leasehold team, in particular Luke. Brilliant to see that he has made such a big impression in such a short space of time. Fantastic to see you have full confidence in Luke and the team's ability to deliver the service required. Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Andrews Downend won Best in County (Bristol) at the ESTAS 2019 awards.
