Trusted Agent profile · Dover
★★★★★
2,131 reviews across 2 platforms
8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY
Wards's office in Dover, at 8/9 Cannon Street, is rated 4.7 out of 5 across 2,131 reviews on two platforms, including 186 Google reviews rated 4.4.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing energy
Amazing energy, especially from Judy the sales progressor, to get our purchase completed. And amazing patience too! Always following up, always replying when promised, always preempting issues. I wish the agent we used to sell our house was as committed!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards - HEADCORN Kent
Wards - HEADCORN Branch Tom, Jade, Hollie & Kieran are all fantastic, they go out of their ways to assist. Couldn’t recommend them high enough
Hi Vicky,Thank you for leaving a review! It's fantastic to hear how positive your experience with our Headcorn team has been, we'll pass your kind words along.Best wishes,Wards.
5/5
TrustpilotExcellent service from Wards personnel
Excellent service from Aimi in the Walderslade branch and Tom in Headcorn. Both very helpful, pleasant and knowledgeable about Wards and how they can assist clients.
Hi Marion,Thank you for leaving a review! It's great to hear how excellent the service you received from Aimi in Walderslade and Tom in Headcorn has been.Best wishes,Wards.
5/5
TrustpilotVery happy tenants!
Amy at Wards helped us secure a wonderful rental for our family of 4. We wanted to get in there as fast as possible, she and the team made it all happen.Everything ran very smoothly and we’re so happy here
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotBy far the best estate agents we have dealt with!
Wards have been brilliant in helping us navigate a house move during these difficult times. By far the best estate agents we have dealt with! Also, they are friendly and have made us feel welcome every time we've been into the agency. Thank you.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
1/5
TrustpilotExtremely unhappy with branch manager
Extremely disappointed with my conversation with the senior branch manager after raising concerns with the survey that highlighted ground stability issues. After disregarding my concerns, he questioned my integrity when I informed him that I have spoken to the company that carried out the survey personally. I found his entire attitude arrogant and unprofessional and I would think twice to make any more enquiries with this branch.
5/5
TrustpilotWe viewed a property and completed…
We viewed a property and completed exactly two months later. Jade and the New Ash Green team provided fantastic service. From booking a viewing to post completion. They were very friendly, honest and professional. No query was ever too much. 100% recommend!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
Trustpilotwhat a great service from Ward's
what a great service from Ward's. Aaron is a top man, very helpful and great to deal with. Thankyou all . Andy
5/5
TrustpilotWith a pleased heart I write this…
With a pleased heart I write this review.I have had one of the most peaceful,smooth,friendly yet professional experiences working with along with this fantastic team.I would highly recommend anyone thinking to rent or buy a property to choose Wards as a median...Great job guys!!!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotSpoke with Tom and Mark today at the…
Spoke with Tom and Mark today at the property management team, so helpful, so polite, absolutely brilliant! Lovely people can't thank them enough!!
Hi Christina,Thank you for leaving a review! It's great to hear how helpful Tom and Mark were when you spoke to them.Best wishes,Wards.
5/5
TrustpilotJames from Wards of Ramsgate
James gave us a valuation. He was very professional and remembered me from when I was selling my parents property after they had both passed away. A credit to your company.
Hello Susan,Thank you so much for your review. We're delighted to hear that James was able to help you with your property valuation - we'll definitely pass on your kind feedback!Best wishes,Wards of Kent
5/5
TrustpilotCorrecting an oversight
I am very happy with the excellent cooperation I have with the staff of Wards of Kent, especially referring to a recent experience where a Ms. Katie George acted immediately on my query and dealt with correcting an oversight in my landlord statement immediately.Thank you very much Katie for your quick and positive action from your part.
5/5
TrustpilotGreat experience with Wards
I had a great experience with Wards. They were able to find me a tenant for my property in Chatham when all other agents failed. Furthermore their customer service was impeccable, all the staff were polite and professional. Would definitely recommend them as the best lettings agents in north Kent.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotExceptional
I cannot speak highly enough of Lee Churchyard. He made the renting of my property a seamless process. He was professional and helpful throughout. His readiness to assist and prompt communication ensured my experience was stress-free and I would not hesitate to recommend him.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotI had the privilege of liaising with…
I had the privilege of liaising with Tommy at the sittingbourne branch who made my life so easy!! He gave me all of the information I needed and kept in contact with me. Will definitely use him again.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat Service
Highly recommended, Judy was extremely helpful dealing with the purchase of my new home and a pleasure to talk to.
5/5
TrustpilotExcellent Customer Service
Lakshmi Kaur assisted me with my query. I was very impressed and grateful for her assistance. She has amazing customer service skills and went above and beyond to assist me with my query and I was very appreciative of her efforts and kindness.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotWards Walderslade & Kim Batchelor sale progression
Exceptionally friendly and professional staff at Wards Walderslade. They helped me purchase my first property and done a fantastic job at getting over the line. Kim in particular was incredibly helpful and supportive throughout. I would definitely recommend buying a property from Wards!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotAll the letting agents were so nice
All the letting agents were so nice, approachable and respectful especially Maria.
5/5
TrustpilotGreat support and customer services
Although we didn't purchase a property through Wards in the end, Alexandra Martin at Wards has been so helpful in finding and arranging for us to view properties, even at very short notice. Thank you for all your help Alex and when the time comes again to move we will come back to you and Wards. :0)
1/5
TrustpilotWorst Experience ever
Worst Experience ever. offer was accepted 5 weeks ago and still no communications within solicitor and yet to receive a draft contract. want to speak to a manager and said manager not available and will receive a call back. really pathetic service
Dear RizwanThank you for leaving us a review. We understand your frustration that your purchase is not progressing as quickly as you would wish and would like to reassure you that we are liaising with all parties in an effort to ensure that matters are proceeding. As the conveyancing process is mostly led by the acting solicitors, there are limits as to how much we can do at this time. Whilst we appreciate that it is not always possible to speak with a Manager immediately,please be assured that our staff will maintain regular communication with you throughout your purchase and report any updates as they occur. We understand that our Customer Relations team have provided you with an update and would like to reassure you of our best intentions.Kind regardsWards
5/5
TrustpilotWe found the staff at New Romney to be…
We found the staff at New Romney to be very polite and helpful. Steve Hutchens, in particular, demonstrated true professionalism with nothing being too much bother for him. His positive attitude, good communication skills and pleasant personality are all to be commended. All in all, though long for reasons out of everybody's control, our transaction progressed as smoothly as humanly possible. Thanks to All !!
5/5
TrustpilotI didn't have loads of dealings with…
I didn't have loads of dealings with Wards Estate Agents (Kenny & Kim) but when I did they were friendly and communicative.
Hi Karen,Thank you for leaving a review! It's great to hear how friendly and communicative Kenny and Kim have been when you have dealt with them.Best wishes,Wards.
5/5
TrustpilotLock down is difficult enough
Lock down is difficult enough, but to exchange and complete in this period is stressful. Thanks to Wards and their exceptional team for all their hard work and perseverance, you guys where amazing. Defiantly use you again. Huge thanks to all.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Dover office has 2,131 reviews across two platforms: 186 on Google, 1,945 on Trustpilot (across the whole business).
Wards Dover is rated 4.7 out of 5 across all 2,131 reviews, and 4.4 out of 5 on Google from 186 reviews.
Wards Dover, 8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY.
