Trusted Agent profile · Dover
★★★★★
2,140 reviews across 2 platforms
8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY
Wards's office in Dover, at 8/9 Cannon Street, is rated 4.7 out of 5 across 2,140 reviews on two platforms, including 195 Google reviews rated 4.5.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are currently looking to buy our…
We are currently looking to buy our first home - we walked into wards not knowing what we are doing or where to start.. We were immediately met by the amazing Chelsea who is desperately trying to find us something and she is going above and beyond to do so - I just wanted to say a huge thank you for everything you have done already.. We love your tenacity!
5/5
TrustpilotEvery landlord needs a David
David Odunlami is an exceptional lettings manager, always going the extra mile to ensure efficiency and a fast turnaround in securing a new tenant. He listens to the landlord and provides his professional opinion on any queries. Equally he provides guidance and comfort to prospective tenants. A good negotiator and has experience in any situations that may arise. Highly recommended!
Hello Kate,Thank you for leaving us a review, we're delighted to hear that you are pleased with David's support on your rental property!Best wishes,Wards of Kent
5/5
TrustpilotI was looking for a property to rent
I was looking for a property to rent as my current landlord had to sell. I dealt with Maria Byrne for a majority of my communications with Ward. She was/is friendly, understanding and knowledgeable about the properties be enquired about or viewing and promptly responded to queries I had.I would definitely recommend her and Wards to any potential tenants or applicants.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotTina Styance went over and above to…
Tina Styance went over and above to make our sale go through smoothly. Tina dealt with the network of solicitors, our buyer and the sales agents in a very professional manner, Just as importantly kept me us up date throughout the process with regular calls. I would highly recommend her and her team.
Hi Jilly,Thank you for leaving a review! It's great to hear how helpful Tina has been throughout your process, we'll pass your kind words along.Best wishes,Wards.
1/5
TrustpilotI have had an extremely disappointing…
I have had an extremely disappointing experience with Wards in fully managing my property in Kent. Their lack of attention to landlords is evident, as I have found myself constantly chasing them for updates and basic tasks. They have failed to meet their contractual obligations, including sending me the inventory and conducting the promised three-month property inspection for fully managed clients. Additionally, their communication has been poor, with delayed responses to my emails, despite the fees I am paying for their services. Based on this experience, I cannot recommend Wards and will not be working with them again.
Thank you for providing your feedback. We are aware that a senior manager is looking into your concerns and will respond to you personally in more detail. If you would like to speak to the Customer Support team at any time, please call 01702 540802 or email them on customer.support@arunestates.co.uk Kind regards Wards
5/5
TrustpilotI've used Wards for each of my sales…
I've used Wards for each of my sales and the service is always great. From the initial valuation appointment to the sale, I was kept informed regularly with the online hub and phone calls. Devon was very helpful when I had questions, got back to me quickly and was always friendly.
Hi Donna,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been for each of your sales.Best wishes,Wards.
5/5
TrustpilotExcellent and prompt service.
I had a limited time to find a property, and Kate was most helpful in this successful search. She was extremely prompt in answering emails and messages at all times of day, and arranged viewings at short notice. She was knowledgeable about the property, and responded quickly to my requests for extra information. During the viewings she was not pushy, and let us take our time. Thank you Kate!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleMe and my partner we just get our keys on friday .Aaron has been a nice guy to work with him if anyone looking a property to rent visit wards they look after you 100/%thank you so much wards Aaron much appreciated
Hi Austin, Thank you for leaving a review and congratulations on collecting the keys to your new home! We're delighted to hear how positive your experience with our agent, Aaron, has been and that you would recommend him to others. Best wishes, Wards.
5/5
TrustpilotDealing with Gemma was an absolute…
Dealing with Gemma was an absolute pleasure, I was given all the information needed in a very professional manner and most importantly felt that she genuinely understood my needs and that showed in her understanding of the local area.
Good Afternoon Wayne,Thank you for your kind words about our Ashford branch, and Gemma in particular. We'll see to it that this is passed on to her!Thanks again, Wards of Kent
5/5
TrustpilotAmazing at Wards-especially Judy Day!!
The whole team at Wards have been so helpful and I couldn’t of had a better experience. There’s one person I can’t thank enough and that’s Judy Day at Wards! She was very efficient, always communicated with me and kept me up to date. I will actually miss our telephone calls. What a lovely helpful lady and a credit to Wards. Thank you Judy! Mr & Mrs Temple xxxx
Thank you Mr & Mrs Temple for your kind comments - delighted everything went well for you. Best wishesDavid HayesBranch Development Director.
5/5
TrustpilotAbbie, Wards Of Strood Estate Agents
We bought through Wards Strood and dealt with Abbie who was fantastic, we had a lot of problems due to a long chain and many delays. Abbie chased everything for us and for the seller. Never got stressed (Unlike myself) and always professional. Could not ask for a better person to deal with. Thank you Abbie and the next time I'm in Strood a bottle will be popped into you. 10/10
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service
Excellent service from James and his team in Ramsagte. I had previosuly been under contract with a different agent, who were absloultly usless. Wards took over the marketing of my property and I've had more viewing and offers in two weeks, then I had in the previous agent in 5 months. I've now sold my property at full market value. Communication has been excellent and everyone I've spoken to in the branch has been extremely professional and approachable, including James and Billy. I will recommend Wards and would use their services again in the future.
5/5
TrustpilotWards Ramsgate have been great selling…
Wards Ramsgate have been great selling my property. James and Ethan kept me updated constantly. A special mention is needed though for sales progression, Sally Bryant has been exceptional and absolutely worth her weight in gold. Her tenacity and commitment to push for exchange and completion has been exceptional in what was a complicated chain at a difficult time of year. Thank you Sally for everything.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotA diamond in a rough situation
In what was a tricky and drawn out move process, Rachael (and Emma in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process. I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.
1/5
TrustpilotWards??? Hmmm 🤔
Wards would rather argue online instead of contacting customers to find a meeting point between landlords and tenants and so everyone would be happy. Speaks volumes about how supportive of tenants they are. Thanks for offering to wash the stinking carpet we met in the apartment instead of replacing it, we do appreciate it even though it's coming after our eviction. Also, we all know it is the duty of landlord to replace a faulty hob. Metal surface hobs gets corroded easily especially when they are unbranded inferior ones like was provided for us and are being subjected to heat from constant cooking. Wards electric man took hob apart but couldn't take a photo evidence to show we damaged it, his only evidence was a photo of the top of the hob that has some corrosion as supposed, owing to inferior quality and constant use. But let's assume we must replace it, Quite laughable to me is the quotation that was sent. I have screenshots evidences from other stores to prove that the actual price of the hob that we met there was 90£. But my dear house manager wants to use me to purchase premium hob for his apartment hence quoting names of Hobs(Hisense and Bloomberg) for 310£ and 430£ respectively . I have email evidence. I didn't see those names on the hob there presently 😂 😂. It doesn't even have a name 😂 😂 😂 😂 Most premium Hisense isn't even worth half of that with the warranty in shops 😂😂😂😂. And we dare not raise an eyebrow because my wife has already been threatened that she would be reported to Flatfair if we didn't pay for premium hob to replace unbranded inferior hob 😂😂😂. We happily waiting for the flatfair email because we believe they are humans and they will hear both sides of the story. I'll post pictures and videos online to prove every conversations if necessary.
Thank you for your feedback and kind comments about Wards’ sales.Our staff genuinely did all they could to try to resolve the issues. This included visiting your property, arranging a damp report from an independent contractor, and consulting the manufacturer of the hob. Unfortunately, the problem was caused by leaving the hob wet for a prolonged period. When the Landlord decided to bring the tenancy to an end, we were obliged to follow their instructions. Please contact customer.support@arunestates.co.uk or call 01702 540802 if you would like to discuss the matter further. Kind regardsWards
1/5
TrustpilotDo not use Wards
Do not use Wards, simply use the Robinson Michael and Jackson estate agents next door.Wards were in regular contact whilst they were trying to get me to put my house on the market with them. The second I put my house up with them, the contact stopped!They didn't even contact me for days to let me know that they had received a full asking price offer on my house. The only way I found out was because I called the receptionist to find out if they had any more viewings arranged. She advised me then and there that there was a full asking offer which was sat on the system for over a week.My buyer later told me that she nearly went elsewhere as she was advised that I wasn't coming back to her on the offer so assumed I was not interested. I was interested and did sell to her in the end as the only reason I learnt I had an offer is because I phoned to see if there were any viewings. LOL!!! I have to laugh otherwise I would cry!On moving day, I went to collect my keys from RMJ next door. They made no money from me but congratulated me and provided me with a box of goodies.I then went into Wards who have made money from my sale. Not even a congratulations. Instead we was met my a woman who didn't even say hello, simply told us she would not accept our keys and we needed to drop them to our buyer. (Even though we was told to bring them down :S) The rudeness was a joke so I simply left the keys with them)One thing I must say is that Judy Day of Wards was brilliant. She was the only person at Wards who seemed to care. She is everything that everyone at Wards should aspire to be like. Everyone else there was incapable and did not care about the customer once they won the business.AVOID WARDS LIKE THE PLAUGE!Wards - Give Judy a pay rise and let her run the company as she would do a better job than anyone else there
Dear Mr BellamyThank you kindly for your feedback and your positive comments about Judy.We can see from our records that the full asking price offer was confirmed by email to you at 7pm on the same day and discussed with you on the following day. This is in line with Wards’ policy to communicate all offers promptly. We apologise for any confusion on the day of completion. Our staff should only ask sellers to leave spare keys in the property if they already hold keys in the office. We are pleased to see that our staff willingly delivered the keys back to the property. As with the agent you bought through, Wards also provides ‘Move In Packs’ to buyers upon completion of their purchase. We wish you every happiness in your new home and thank you for choosing Wards of Kent.
5/5
TrustpilotEmily was great help
Emily was great help, from the referencing to the moving in! We couldn’t recommend them enough!!
5/5
TrustpilotFantastic service from everyone in the…
Fantastic service from everyone in the Tenterden Branch! Special mention to Rebecca for patiently accompanying me on multiple visits to the house and always answering my queries quickly.
Hello Tracy,Thank you for your lovely review! We're thrilled to hear about your fantastic experience with our Tenterden Branch. Rebecca will be delighted to know her patience and quick responses made a positive impact on your journey. Best wishes, Wards of Kent
5/5
TrustpilotWards have communicated well with the…
Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.
5/5
TrustpilotMolly Hunt has been super helpful and…
Molly Hunt has been super helpful and efficient in supporting us in our first move. Thank you so much for making a stressful process as straight forward as possible.
Hi Taylor,Thank you for your kind review! We're thrilled to hear that we were able to make your first move as smooth and stress-free as possible. It's always our goal to help you find the right home for you, and we're glad we could assist you on this important journey.Best wishes, Wards
5/5
TrustpilotGood experience all round
The team were very helpful and patient when we were looking to move back to herne bay this year. Especially want to mention Adam who took us to view several properties. He is so enthusiastic about his role and a good example of how an estate agent should be. Nothing was too much trouble for him and he was always letting us know about properties that might be suitable for us. He will go far I'm sure.
Good Afternoon,Thank you for taking the time to leave such a detailed review. We're delighted to hear that you had such a great experience with us and will pass your kind words on to Adam and the team.All the best,Wards
5/5
TrustpilotExcellent service by all the staff…
Excellent service by all the staff especially Michael Watts. He recommended we sell the bungalow by Modern Auctions and he was so right,,,,all completed in under 60 days....start to finish. The matter was completed with no hold ups and we were kept informed at all of the stages. Definitely the way forward in buying and selling a property.
Hi Lyn, thanks for such a kind review, much appreciated. Modern Auction is indeed a great way to sell a home quickly and easily. Glad we were able to help you.Best wishesDavid HayesBranch Development Director
5/5
TrustpilotI would highly recommend Maria Meddings…
I would highly recommend Maria Meddings as your Sales Progressor. Nothing was too much trouble, she would address any queries efficiently and chased any issues that I had very quickly…..
Afternoon Liana,Thank you for your lovely review! We're delighted to hear that Maria provided such an efficient service. It's great to know she was able to address your queries and resolve any issues quickly. We're here for you every step of the way.Best wishes,Wards of Kent
5/5
GoogleOliver was excellent from day one … answered messages immediately and helped us in every way he could. Gregg was also quick to respond and made the journey easier. We would not hesitate to buy or sell from Wards in the future. Thank you so much.
Hi David, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how quick they've been to respond to any queries throughout your journey. Best wishes, Wards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
