Trusted Agent profile · Dover
★★★★★
2,131 reviews across 2 platforms
8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY
Wards's office in Dover, at 8/9 Cannon Street, is rated 4.7 out of 5 across 2,131 reviews on two platforms, including 186 Google reviews rated 4.4.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
4/5
GoogleThank you to Georgia, Sophie and Chelsea for your hard work in selling my property.
Good afternoon, We're so pleased to hear that Georgia, Sophie and Chelsea delivered excellent service throughout the sale of your property. Thank you for acknowledging their efforts, your kind words mean a great deal. We’ll be sure to pass on your lovely feedback to the team. Best wishes, Wards of Dover
5/5
TrustpilotKIM BATCHELOR OF WARDS ESTATE AGENTS
Kim of Wards has been part of my life for almost a year now, she is amazing. Her commitment, strength of Character and attitude to her job is unbelievable. She has chipped away continuously at matters to achieve the end goal of a particularly problematic sale of my flat.Also, over that period, she has given me regular updates and has gone a step further by ringing me intermittently to assure me that she was still on my sale giving me reassurance that I had not been forgotten. Well done, Kim, thank you most sincerely. Wards are lucky to have you as one of their employees. I hope that they give you a good Christmas bonus.Over my lifetime I have moved several times and have always returned to Wards as I consider them to be the best estate agents on the market.Rosalind Harvey05
Thank you for your lovely review, Rosalind, and for sharing your experience with Kim. We're pleased to hear about her dedication and the reassurance she provided throughout the sale of your flat. It's wonderful to know that you consider us the best estate agents on the market. We truly appreciate your continued trust in Wards.Best wishes, Wards of Kent
5/5
TrustpilotExcellent service
I can wholeheartedly recommend the service provided by Tony Degiorgio and Laura Fowler from Wards Rochester office who advertised my flat and secured ideal tenants in record time for the full rental price. They were both quick to respond to queries and provided helpful advice throughout the process. Having had a previous, unpleasant experience with another letting agent which lacked any of these attributes, my faith in the BTL market has now been restored. Thank you Laura and Tony.
Good morning Teresa, Thank you so much for taking the time to leave your kind review- particularly regarding Tony and Laura. We are so pleased to hear they've managed to secure you some great tenants. I'll be sure to pass your comments along. Kind regards,Danielle
5/5
TrustpilotBrilliant
Wards was my sellers agent not mine but they were brilliant, helped me all the way, contacting solicitors on both sides and pushing the sale through . Nothing to much trouble. Jane Baker was professional helpful and very on the ball , without her I would of been lost .( as my agent was as much use as a chocolate tea pot )Highly recommend Wards
Hello Patricia, Thank you for your kind review - we will pass this on to the team! Best wishes,Wards of Kent
5/5
GoogleAlthough we did not sell our house with Wards, We were thoroughly impressed with JODI WYNCOLL (their Sales Progress-or)... She worked so very hard to make sure the transaction went through, when at times it looked dead in the water... I can honestly say, if it was not for her, the transaction would have failed. THANKS JODI, you are worth your weight in gold!!! Thanks Amar
Hello Ramar, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
TrustpilotSales - Professionalism and Support
Keshal is our Sales Advisor and he has been fantastic to work with. His communication skills and customer service are second to none. We have felt very well looked after. We requested a virtual viewing last week but we were nervous as we didn't know what to expect. He did it excellently and the experience he created with that viewing made it feel like we were physically there with him. Well done Keshal 👏 Sharai and Ambrose
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards in canterbury!
Wards in canterbury were fantastic but Alfie particularly went above and beyond to help us, he always kept his word and helped us during our purchase with things he didn't really have to! He really went the extra mile and it made buying a house much less stressful. Thank you Alfie!
Hi Aime,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Alfie, has been and how he's gone above and beyond to help you throughout your purchase and make the process much less stressful for you.Best wishes,Wards.
5/5
TrustpilotLetting my property through Wards letting department
It was a couple of years ago I decided to purchase a property in canterbury kent where I lived and studied for many years and have so many memories. however, since I am living overseas, I was very much concerned about how to find a good state agent to help me with both buying and letting the property. The very first agent I discussed my situation was WORDS. The agents helped me to purchase the house I loved and then directed me to their letting agent manager Mrs. Abey Miles to whom I am very much grateful for her five stars professional direction to the numerous questions I put to her. Mrs. Miles has been my main letting agent and I wish to be with her for years to come. Finally, I would like to take the opportunity to thank her again for putting up with me during the process of letting the house. I also wish her the best in her five stars professional career for years to come.
Hello, Thank you for taking the time to leave such a detailed review. Best wishes,Wards of Kent
5/5
TrustpilotSo helpful
I’ve recently rented a flat through Wards, Laura was really helpful with getting this sorted really quickly. From looking to moving in only took a couple of weeks. Laura kept good contact with updating me along the way and always on hand for any questions I had. Thank you for making it such an easy move.
Hi Emily,Thank you for leaving a review! It's great to hear how positive your experience with Laura has been and how easy she was able to make your move.Best wishes,Wards.
5/5
TrustpilotI want to thank lot of people who have…
I want to thank lot of people who have contributed to the success of my purchase of my flat. I don't remember all the names, however I really want to say a big thank you. This was my first experience ever in my entire life. I come from Italy, so I had no experience at all about buying a property in UK, and never bought a property before anyway. I love to live in UK, and this is why I thank all at Wards who assisted me with patience in a territory that was totally new for me. Thank you again, lot of love and arrivederci 😃
Hi Alberta,Thank you for taking the time to leave such a detailed review. We're thrilled to hear that your first experience of purchasing a property in the UK was a positive one. It was our pleasure to assist you through this new and exciting journey. We wish you all the best in your new home and hope you continue to enjoy living in the UK.Best wishes, Wards
5/5
TrustpilotThe experience have been a very good…
The experience have been a very good one from start to finish; Although, the process wasn't easy, but the staffs involved with our mortgage were excellent. The support given to us was unbelievable and this aid to the successful sales of our property. Georgina Gray and her team, whom is our mortgage broker was very good and highly experience. She worked tiredly to secure our mortgage. She was great throughout the process of our application and simple the best. Kim Batchelor was very supportive, approachable, she constantly re-assured us and update us on the progress of both the sales of our property as well as checking on the progress of our mortgage application. Again, Gary Snedden and all the staffs especially at Gillingham and Rehainam branch thank you very much for your help and support.
1/5
TrustpilotPlease stay away from this agency
Please stay away from this agency. I signed a joint contract with an ex partner and when things ended, I contacted Wards to remove my name. They said this was impossible as it was a joint contract and I needed to wait till the end of the tenancy agreement which I did. However, once it got to the end of the tenancy, Wards told me on several occasions they were in the process of removing my name. It has now been a year and my name is still on the tenancy agreement. Due to this, I am receiving emails and calls from contractors including Wards regarding information on the flat.On top of all of this, I have been chasing up a deposit which has just been a nightmare. Please stay away from this agency!!!
Dear Miss RomeoThank you for leaving us your review and we are sorry that you have concerns with the service that you received. Removing a joint tenant from an Assured Shorthold Tenancy (AST) Agreement before expiry of the minimum tenancy term is not always a straightforward process. Both tenants need to agree to this change and the remaining tenant needs to be referenced in order to confirm to the landlord that they can afford the rent on their own without requiring a guarantor. Organising the return of the deposit can also have complications.Should you wish to discuss your comments in more detail, or if you require any further assistance, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Many thanksWards
5/5
TrustpilotA good experience
Thanks to all those at Wards who made our selling and buying a good experience. From start to finish they were courteous friendly and informative. Natalie started the ball rolling and Debbie kept the process moving. All working well as a team. We have used Wards in the past and would not hesitate in doing so again.
Hi Graham,Thank you for leaving a review! It's fantastic to hear how positive your experience with our Ashford team, and particularly Natalie and Debbie, has been. Thank you for continuing to choose Wards!Best wishes,Wards.
5/5
TrustpilotThank you
Be, Sam and team were fantastic. Sold in no time. Thank you
1/5
TrustpilotUnable to give no stars
Unable to give no stars? Yes they’ll sell your house but because you’ll have had enough of selling and them that you’ll give your house away just to make the experience stop! It starts by being assured what they’ll do for you and that they’ll be giving you the premium service that they are charging you for, you’ll also have to join via an extra charge that gets you preferential service from their solicitor which whilst at the moment is good it isn’t cheap as they make it seem in the glossy pamphlet! You won’t see or hear from that particular guy that has promised you this service and when you request a call and to update their very poor advert in Rightmove you’ll get one of their underlings who will fob you off with their arrogance! The final straw come when their “Progressor” who was labelled a “pit bull” when it comes to her determination will email you moaning about her workload and that basically she doesn’t currently care about your case until it gets to the very final hurdles (have to assume that but as we’re not there and unlikely to?). Subsequent emails have been ignored? So save your hard earned money and find another cheaper way to advertise on Rightmove because that’s all I feel I’ve paid for? Subsequent review to follow if they pull their socks up or we sack it all off??
Dear Simon Thank you for taking the time to leave us your feedback and we are sorry that you have not been happy with the service that you have received so far. We would like to reassure you that, whilst we encourage our customers to consider instructing our recommended Conveyancers due to the service that they deliver in addition to our channels of communication with them which helps to aid the process, this does not result in any preferential treatment. Ultimately it is the customers decision to instruct the Conveyancer that they feel most comfortable with, we only make recommendations based on our experience and do so to try and ensure that our customers receive the best care during what can be a stressful process. Regular and effective communication is extremely important and we are sorry if any of your attempts at contact have gone unanswered. We always strive to provide our customers with the best service and take matters seriously if this is not achieved. Consequently, we would very much appreciate it if you would contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk so that we may discuss your comments further. Many thanks. Wards
1/5
GoogleLettings manager Matthew is arrogant and rude. Jack was helpful however despite being honest with regards to some adverse credit history assurance was given that we would not for a 2nd time in 1 week be charged ridiculous fees for referencing which would confirm the information we had given initially. Subsequently appiclication declined and £300 retained by agents. And in terms of letting fees: W&P charge more than most agents. So expect to pay more than £700 for what actually costs around £100 and takes very little time.
Dear Ms Williams We are sorry to learn of your disappointment at losing the referencing fee following the landlord’s decision not to proceed with your tenancy. We hope that you will soon succeed in securing an alternative property. Thank you for your kind comments about Jack in the Dover branch; your feedback will be passed onto him. Kind regards Wards
5/5
GoogleGood afternoon This is just a quick email in reference to the service we have received with Jodie Wyncoll and Vanessa Barfoot. Well what can I say…. Well done to these two great people especially Jodie. If it had not been for Jodie we would all have lost our houses due to the constant mess ups from our estate agents Acorn. I feel Jodie single handed along with Shelly form Miles and Bar managed to keep this all together. Me and Terry both thought at one point that's it were doomed. But the shining light (Jodie) pulled it all together. What an incredible person she is. I was stressed to point of having a mild stroak. As well as handling every one in the chain she made sure I was ok all the way through. Jessica from Judge and Priestley said to me the other day that it was a pleasure working closely with Jodie, and if it wasn't for Jodie she feels the chain would have broaken. Jodie is sertanly a valued part of your company. I highly recommend wards and Jodie to any one looking to move. Was a pleasure having Jodie managing our transactions She really has gone above and beyond Regards Trevor & Terry
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much
5/5
TrustpilotExcited and full of butterflies 🤗🤗🤗🤗🤗Anouska was extremely helpful in the…
Anouska was extremely helpful in the purchase of my property,I am actually looking for the perfect words to use,she went over and beyond,am so lucky and blessed to have worked with her and Natasha.All I can say is God bless them both.I am supper excited and extremely satisfied with the services they both have provided for me.cheers
Hi Titilope,Thank you for leaving a review! It's fantastic to hear how extremely helpful Anouska and Natasha from our Ashford branch have been, we'll pass your kind words along.Best wishes,Wards.
5/5
GoogleThe whole team at Wards go above and beyond, nothing is ever too much trouble and any questions they’re more than happy to help. Sets a lot of nerves at ease when dealing with Wards or Dover. The whole process was stress free, and due to such professionalism we would never hesitate to contact Wards again should we need too. Ollie is also a credit to the team 😄PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
TrustpilotEmily was very helpful and extremely…
Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.
5/5
TrustpilotExcellent service
Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.
5/5
TrustpilotExcellent estate agent
Excellent estate agent, very efficient service
We're so happy to hear you found our service efficient at Wards Birchington. Thank you for your kind words Brandon. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotRebecca from wards in Tenterden
Rebecca from wards in Tenterden is amazing!! I couldn’t recommend her enough, she goes above and beyond to find your dream home! She is so lovely and kind and always so bubbly and upbeat, Would always recommend Rebecca thank you so much for helping.
Dear Hollie,Thanks for your review, we're pleased to hear our team has gone above and beyond to help you in your property search. We'll pass your kind words on to Rebecca. Congratulations on your property purchase and enjoy your new home. Thanks again, Wards Ashford Branch
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Dover office has 2,131 reviews across two platforms: 186 on Google, 1,945 on Trustpilot (across the whole business).
Wards Dover is rated 4.7 out of 5 across all 2,131 reviews, and 4.4 out of 5 on Google from 186 reviews.
Wards Dover, 8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY.
