Trusted Agent profile · Dover
★★★★★
247 reviews across 2 platforms
18A High Street, Deal, CT14 7AE, Dover, CT14 7AE
Wards's office in Dover, at 18A High Street, is rated 4.6 out of 5 across 247 reviews on two platforms, including 92 Google reviews rated 4.4.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
GoogleReally impressed with Josh and the team, they've been keeping us up to date with new properties and have been really pro active in helping us find a home.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleLee has proved himself to be a good salesman, getting a better price for our property than I thought achievable. When he arrived at the property we could tell he was enthusiastic and enjoyed his job. He guided us through all aspects of the sale to completion. The Staff at Wards have always been very prompt to answer and helpful. I would use Wards again and recommend them to other sellers. Chris Wells
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleTom and the team at Wards of Deal we’re a great help in my property search. Great local knowledge and a friendly approach made my search a pleasure.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
5/5
TrustpilotEllie Leen
I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.
5/5
TrustpilotWard staff are brilliant from start to…
Ward staff are brilliant from start to finish, we meet Simran at first she was very experienced on property market and explained everything with us.
5/5
TrustpilotExcellent service
Looked a 5 homes with David shaw.
5/5
GoogleI recently sold my house through Wards during covid-19. The agents (Lee and Amanda) were extremely helpful and patient with me while i provided photos and videos to them. The house sold extremely quickly. The agents then were in touch with me every step of the selling process, which was very comforting. I am extremely grateful to have chosen them as my agents.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
2/5
TrustpilotWRONG COUNCIL TAX BAND
WRONG COULCIL TAX BAND..
5/5
TrustpilotThe team was excellent
The team was excellent.
5/5
GoogleJess Williams from the Deal branch went above and beyond to help get us into our new build. We had a complicated chain and she helped in ways that were beyond what she would normally be expected to do. She was always contactable, extremely helpful and polite and we would recommend her to anyone!PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWorked closely with Amanda to progress a tough chain through to completion! Absolute pleasure to deal with and helped keep things moving despite some real challenges! Look forward to working with you again.
Hi James, Thank you for leaving a review! It's great to hear how much of pleasure it's been to work with our agent, Amanda, and how she's helped you progress through a tough chain to get to completion. Best wishes, Wards.
5/5
GoogleWe had a great experience with Will at the Wards deal branch. He was very polite, professional and informative. The entire process was very simple and he was always happy to have a call to help where possible. I would strongly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotHillfield Villas
We have just exchanged on an excellent property we bought through Wards of Tenterden.
5/5
GoogleStaff are friendly and approachable, worked hard to get us the best offer possible & were honest and fair with advice on viewers comments & offers. If the phone rings through to the call centre, you leave a message & get a call back within minutes. I absolutely would use them again & have no complaints. 😊 …
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleI highly recommend Wards of Deal. The team were highly professional & so incredibly helpful when buying our flat (especially during a pandemic. ) The whole process was smooth & moved quicker than I expected. They were always there to answer any questions by phone or email.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleOur sales advisor, Jess, is the friendliest, most helpful and professional Estate Agent that we’ve ever dealt with! She went above and beyond what was expected and helped to make a potentially highly stressful situation manageable throughout. Would highly recommend the company and, in particular, Jess. Thank you.PositiveResponsiveness, Quality, Professionalism
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleI’ve been dealing with Joe Higgs at the Deal Branch. Joe always returns my calls, his approach is very professional, he’s upbeat and always a pleasure to speak with, even very small matters are no trouble and are dealt with immediately.PositiveResponsiveness, Professionalism
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleIn all my dealings with Jess Williams, from initial viewing to her final confirmation of completion, she has been professional, friendly and informative, even going the extra mile during the fuel shortage to personally collect some additional flooring. Overall excellent service.
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleVisiting Deal for a day to view properties, called and emailed every day for a week in order to arrange viewings on two apartments, no calls returned, no emails received. Called on the way there for an update and told "I'm not dealing with that I'll pass your details on to ... " No one willing to take any ownership or provide feedback despite having notes on their system and the ability to see how many times I've asked to view and hopefully buy properties from them. Absolutely appalling service.NegativeResponsiveness, Quality
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ Excellent Service from Victoria!
5/5
GoogleAs a first time buyer I was extremely nervous about purchasing a property buy Wards helped me every step of the way from viewing to my mortgage, all the way to completion. The Deal branch are an excellent team and would recommend them to anyone who will listen
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
3/5
GoogleWas satisfied up till now after 3 years as a Landlord with Wards but they have since authorised and carried out unnecessary work without notifying me and deducting the amount from my account. Unable to contact the via email as no response and the phone cut to answer. So cannot get an explanation. Poor customer service for the amount I am paying.
5/5
GoogleI cannot rate Jessicca highly enough - she deserves a payrise! Thank you for always being so helpful, professional and informed. We were so impressed - by far the best estate agent we have dealt with in the area.PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Dover office has 247 reviews across two platforms: 92 on Google, 155 on Trustpilot (across the whole business).
Wards Deal is rated 4.6 out of 5 across all 247 reviews, and 4.4 out of 5 on Google from 92 reviews.
Wards Deal, 18A High Street, Deal, CT14 7AE, Dover, CT14 7AE.
