Trusted Agent profile · Dover
★★★★★
266 reviews across 2 platforms
18A High Street, Deal, CT14 7AE, Dover, CT14 7AE
Wards's office in Dover, at 18A High Street, is rated 4.6 out of 5 across 266 reviews on two platforms, including 111 Google reviews rated 4.5.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotI found all the staff very helpful and…
I found all the staff very helpful and got back to me quickly when I left messages, but the best person for me was Maria Meddings as she acted as a go-between me and the buyers solicitor which made things a lot easier and if it wasn't for her I don't think the completion would have happened. She was very kind, thoughtful and very helpful in everything. Five out five.
5/5
TrustpilotJudy from the Sales Progress team was…
Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.
We're so happy to hear our sales team at Wards provided such excellent assistance with your recent purchase. We appreciate your kind words. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
4/5
TrustpilotThe process was quick and Harry James…
The process was quick and Harry James was able to respond to everything that I needed.
4/5
GoogleWe made a decision to sell our property and buy another after lockdown and we found a few houses with Wards we liked the look of. The team in Deal were really accommodating with house viewings, knowing we were serious buyers. The process ran smoothly, sticking to social distances, wearing face masks and using hand sanitizer. So far we have had a good service and happy with the measures put in place in these current circumstances. I will post a full review on Wards after the process has fully been complete.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWe have been very pleased with the level of service received through Wards in Deal, through the process of selling 2 houses and buying one. From the moment we viewed with Lauren we were impressed with her friendly and professional manner, and obvious passion for her job. She made the whole process of buying and selling as stress-free as possible and reassured me at every step of the way, keeping me informed by email/text when I was unable to take calls due to work. Lauren is a real credit to the Deal branch! Everyone we spoke to in branch were very helpful and friendly on the phone, and in particular Jess was amazing after Lauren went on maternity leave! She was always happy to answer my many queries and arranged so many viewings at my property. Lee is a great negotiator and really worked hard behind the scenes to tie everything together on my sale and our purchase, and provided reassurance when I was anxious about everything working out! Amanda is a fantastic sales progressor, and again nothing is too much trouble and she's great at keeping me updated. We're very grateful to you all, thank you!
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
1/5
TrustpilotDubious, untrustworthy and zero integrity. Please avoid!
Avoid this dubious, untrustworthy and awful company at all costs. Wards took an alternative offer to a seller after I had instructed solicitors following acceptance of my offer. I should have known they use dubious tactics after I offered the full guide price and Wards quickly suggested the seller needed more money, despite the fact we were the only offer being considered. Following acceptance of the offer, I was asked by Wards to instruct the solicitors they recommended (they receive a referral fee) at the earliest opportunity. Two days later, Wards called and informed me they had taken another offer to the seller, bypassing our sale agreement and demonstrating a complete lack of integrity. The alternative offer was accepted, the sale fell through and I am currently out of pocket as a result of a desperate clamber to boost a senior managers commission. If you want to sell your home, please use an alternative firm to ensure that your home is being sold by people with a moral compass. If you want to buy a home, please avoid going through Wards, as they simply can’t be trusted.
5/5
GoogleThank you to everyone at Wards for helping us to sell our house. A special mention for Will and Dylan who were helpful and extremely polite. An extra mention for Amanda, no question went unanswered and was always positive and reassuring
Hi Kerry, Thank you for taking the time to share your feedback. We are delighted to hear that our estate agent team supported you so well through your house sale and that Will, Dylan and Amanda provided helpful, reassuring guidance throughout the moving process. It is always great to know our expert property guidance made a positive difference during such an important time. Thanks, Wards
5/5
TrustpilotWe purchased our property via Wards
We purchased our property via Wards. Very happy with their professional service, particularly Maria Meddings who was the only person keeping us updated with the process. Would also like to mention Olly and Lucy at the local branch.
5/5
GoogleI would highly recommend Lee and his great team at the Deal branch. I was so pleased when they sold my house on the 2nd viewing and they have been extremely supportive, courteous and professional. I wouldn’t hesitate to use them again. I particularly like that once you have sold they have a dedicated member of staff to liaise and help you through to your actual completion takes place, I’ve always found ringing solicitors etc difficult and she takes all this worry away! She regularly rings you with any updates within your chain and it’s so helpful.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotThank you
Be, Sam and team were fantastic. Sold in no time. Thank you
5/5
TrustpilotEmily was very helpful and extremely…
Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.
5/5
GoogleTotally Painless transaction thanks to all the team in Deal, Beth was really on the ball, she came to check the property so that she had first hand experience of what she was selling and did do with 48 hours. Credit to all the team.
Hi Paul, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how on the ball, Beth in particular, has been throughout. Best wishes, Wards.
5/5
GoogleWards of Deal have been selling and now sold my late Aunt's bungalow. I live three hours away so this was done through the help and care of Deals branch, a big shout out to William Sargent who has been a great help throughout and much appreciated and going above and beyond his job description, thank you Will and all at Wards of Deal
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
5/5
TrustpilotExcellent service
Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.
5/5
TrustpilotExcellent estate agent
Excellent estate agent, very efficient service
We're so happy to hear you found our service efficient at Wards Birchington. Thank you for your kind words Brandon. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
GoogleCANNOT Fault Wards Estate Agents for their exceptional work. I have had the best support, guidance, professionalism and quality from them, and in particular Ashleigh, who was at the start of our short journey and now Lee. Each team member got things moving and I was informed every step of the way. I cannot praise them enough and I would like to say a very massive Thankyou!PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotWe are currently looking to buy our…
We are currently looking to buy our first home - we walked into wards not knowing what we are doing or where to start.. We were immediately met by the amazing Chelsea who is desperately trying to find us something and she is going above and beyond to do so - I just wanted to say a huge thank you for everything you have done already.. We love your tenacity!
5/5
GoogleI should like to say a big "thank you" to Ellie Pearce for being so helpful in arranging viewings for me. When I called I was rather vague, muddled and confused about what I wanted to do. Ellie has an excellent telephone manner; polite, helpful and good humoured. As a result I have arranged viewings through Wards at Deal rather than through other estate agents. In my view, Ellie is a brilliant ambassador for Wards and is a real credit to the company. Michael Monk
5/5
GoogleI would like to let you know what fantastic work Amanda has done to assist myself and others in our chain. Wards/Amanda was not our estate agent, however she went above and beyond to assist where she could. We were with Purple bricks. Amanda has provided meaningful and valuable updates throughout our sale and purchase. We got nothing from PB. Thank you for all your teams help.PositiveProfessionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotA diamond in a rough situation
In what was a tricky and drawn out move process, Rachael (and Emma in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process. I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.
5/5
GoogleEllie Pearce was brilliant from start to finish!
Hi Roy, We are delighted to hear Ellie was so brilliant! We'll gladly pass this on to her and the team. Kind regards, Wards
5/5
TrustpilotWards have communicated well with the…
Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.
5/5
GoogleThese girls were outstanding to say the least. Both Beth and Ellie from Wards in Deal, remained helpful, professional and friendly throughout the process. I cannot thank them enough for the lengths they went to just to make everything as smooth as possible for me. I felt happy and comforted, no issue was too big or too small. They both held a positive attitude at all times and the communication was phenomenal. Can’t recommend them enough.
Hi Lauren, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've made your process as smooth as possible whilst also making you feel comforted throughout. Best wishes, Wards.
5/5
GoogleI met Joe at Wards of Deal last Saturday. He was most helpful in helping me find a new property in the East Kent area entering on Deal. I am now receiving a regular selection of property details from Joe and the other Wards offices in the surrounding area. Of all the agents I visited on Saturday, Joe was the most helpful. Well worth a visit
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
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