Trusted Agent profile · Dorset
★★★★★
169 reviews across 4 platforms
6-8 Victoria Road, Ferndown, Dorset, BH22 9HZ
Hearnes Estate Agents's office in Dorset, at 6-8 Victoria Road, is rated 4.5 out of 5 across 169 reviews on four platforms, including 109 Google reviews rated 4.5.
109
Reviews on Google
This office
58
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1
Reviews on Trustpilot
Business-wide
Every review we hold for the Dorset office, from every platform, shown as written. First names only.
5/5
GoogleNot the cheapest, but provided a very prompt and professional service. House selling can be very stressful, but from initial meeting with Julian to the final stages with Angie made this sale perfect. Would highly recommend Hearnes.
It is our pleasure to receive your valuable feedback. We wish you all the best for the future. Kindest regards Julian Tucker Director
5/5
GoogleI have recently used Hearnes Ferndown for the sale of my parents bungalow. I would highly recommend them. Right from the initial meeting with Alec, to put it on the market through to the sale, every member of staff we have dealt with has been kind and courteous. Angie Weeks dealt with the sales progression through to completion and was great in keeping us informed every step of the way, she answered all our questions and if she couldn’t there and then, she found out and got back to us, I can’t fault her diligence and it was very reassuring at a very stressful time to have her to call on whenever we needed to. Many thanks from us all.
Thank you for taking the time to review our service, great to hear your positive feedback on our team. All the best for the future. Julian Tucker Director
5/5
GoogleA big thank you to Fiona @Hearnes for all of her help and support during the exchange and completion process of my property purchase. It wasn't a straightforward even and Fiona's support, professionalism and due diligence in the process was very mush appreciated.
5/5
GoogleHearnes were a pleasure to deal with. Angie was extremely efficient, always prompt in her communications and made our purchase smooth and swift. Thank you Angie, we're very grateful, Sue & Steve
Thank you for taking the time to review our service, great to hear your positive feedback on our team. All the best for the future. Julian Tucker Director
5/5
GoogleI am an estate agent working for another agency and was lucky to have Hearnes Estate Agents working in a complex chain which I was also involved in. My main point of contact was their sales progressor Becky who deserves a massive praise as she was very proactive throughout and kept everyone up to date. I would highly recommend Becky because she was a delight to work with and pushed this through so we could get this exchange done!PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service selling our bungalow, from the first contact their optimism of early viewings came to fruition with an offer received and accepted 5 days after going to market, everything progressed through the sale very swiftly to completion in just 10 weeks. An amazing team thank you.
5/5
GoogleExcellent service, very please with Hearnes from start to completion. Angie Weeks was extremely helpful and made the stressful process go so much smoother with her proactive happy assistance.
Thank you for your feedback which is very helpful.
5/5
GoogleFirst Class experience with Hearnes Ferndown selling our bungalow. Offered full asking price on first viewing thanks to Senior Property Consultant Nikki Dunesby. Would thoroughly recommend.
5/5
FacebookApology for the belated review but I would highly recommend Hearnes to anyone who is looking for their next dream house. The whole experience with Hearnes is exceptional, I'd highly recommend Jasmina and James Evans. Jasmina has been really helpful and being really patience with us from the very beginning. She must showed us 10-15 different properties, always on time and very polite, she is a great asset to the firm. James also worked very professionally. He kept me updated every single step of the purchasing process.I would highly recommend Hearnes, Jasmina and James Evans.
5/5
GoogleJulian and his team were excellent from start to finish in the sale of my mother’s house. Their communication was great with prompt email or phone calls. I would highly recommend them. Many thanks S Cramp.
5/5
FacebookBrilliant experience with Hearnes buying my first ever flat. Always kept up to date by James, when visiting the flat we offered on, Alec was more than willing to stay at it longer so my other half could drive from work to view it too. Great service!
Hi Ben, thank you - congratulations again on your new flat! We wish you all the best and look forward to hopefully hearing back from you soon :)
5/5
GoogleExcellent and compassionate service selling my late parents' property. Julian and his team went above and beyond to make sure that the property was valued and marketed brilliantly. Highly recommended!
5/5
FacebookWe have found our perfect 1st house thanks to the amazing Hearnes team. From start to finish sally and her team kept us informed of the progress and also explained each step as we moved through the process(greatly appreciated as 1st time buyers) Alec went out of his way arranging out of hours viewings and being on hand if we had any queries with quick email responses. We can’t thank you all enough and have settled so well into our lovely house. We will defo be back when it comes to property no.2
1/5
FacebookI wish I could have written a positive review, but unfortunately my experience using Hearnes was a shambles from start to finish. Despite a higher fee than some others, I signed with them for the reason of the very convincing valuation they put on the house combined with the huge number of buyers they guaranteed they had lined up waiting to view. Both were entirely untrue (6 or so viewings in 2 months, none of whom were credible buyers) and I now feel extremely gullible for falling for the sales patter. Eventually we were forced into accepting an offer which was way below what we had been guaranteed as a minimum, the only reason for accepting was because the buyers were chain free and a quick exchange and completion were assured. Again, this proved untrue. Not only were the buyers not chain free, but they were selling the house through........ Hearnes!!! At every stage I felt like Hearnes were pandering to the buyers at our expense, and the whole process extended months beyond what it should have done as everything became delayed by the supposedly non-existent chain. My request for a review of the fee based on me signing the contract under known false promises was given literally no consideration whatsoever. All in all the experience was a shocking example of how to treat a customer and I will be strongly advising anybody selling a house to go elsewhere for their agency.
5/5
GoogleThe Hearnes team were the most efficient part of the home selling process. Not having had to sell a property for 30 years it was a relief see that they have communication down to a fine art. I wont make a move without them again. Thank you to all involved.
5/5
GoogleThank you to Nikki Dunesby for all help and persevering with us and finding us a lovely house ! Great service 😊 …
Thank you for your feedback which is very helpful.
5/5
GoogleMy sister and I decided to use Hearns estate Ferndown for the marketing of our family property. The experience was brilliant one we were very happy with the team from marketing to sales progression everyone kept us informed at all times, …
5/5
FacebookWish we could give Hearnes six stars! Thank you to Matt, Andy and the whole team who achieved an offer within 13 days of our home going on the market and a mere 5 weeks after this to exchange. Remarkable. We can't thank you enough for enabling us to achieve our dream of our very own 'escape to the country'! You worked so hard on our behalf. Clearly an example of how estate agents should operate, but rarely do! Heartfelt thanks. Jan and Nigel xx
5/5
GooglePositive experience in dealing with Hearns. Angie kept us informed off any developments and was always on hand to answer questions.
Thank you for the positive review, a protracted transaction brilliant that we got there in the end! All the best for the future. Julian Tucker Director
5/5
GoogleMy experience with Hearnes has been fantastic from beginning to end. The staff were always on time for all viewings, ensuring they gave us a phone call within an hour of the viewing to provide personal feedback. They never once pushed us to …
5/5
GoogleReally pleased with how Hearnes dealt with our purchase, all went smoothly due to their expertise, help, and professional manner. We would highly recommend them, and the team in Ferndown, especially Nikki.
5/5
FacebookCould not ask for a better service. Natasha was absolutely brilliant, very friendly and truly top professional! She was able to answer all our questions and give advice on certain things. She was very efficient and made the whole process smooth and stress free. Huge thank you to Sandy and James too, who were also very helpful and kept us informed and updated. Thank you for our new home guys ❤️ much love, Rasa and Manny x
5/5
GoogleI've recently purchased a property through Hearnes in Ferndown. I'm very happy with the service I received, the viewing were arranged promptly, communication was great throughout and all the staff helpful. Angie was a delight to deal with.
5/5
GoogleThe whole team at Hearnes helped us through our house purchase for my mum and were always helpful through every step, thoroughly recommend them!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hearnes Estate Agents's Dorset office has 169 reviews across four platforms: 109 on Google, 58 on Facebook (across the whole business), 1 on Yell, 1 on Trustpilot (across the whole business).
Hearnes Estate Agents Dorset is rated 4.5 out of 5 across all 169 reviews, and 4.5 out of 5 on Google from 109 reviews.
Hearnes Estate Agents Dorset, 6-8 Victoria Road, Ferndown, Dorset, BH22 9HZ.
