Trusted Agent profile · Dorking
★★★★★
1,045 reviews across 2 platforms
Cummins House, 62 South Street, Dorking, RH4 2HD, RH4 2HD
Seymours's office in Dorking, at Cummins House, is rated 4.5 out of 5 across 1,045 reviews on two platforms, including 382 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Seymours won in 2026.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
5/5
TrustpilotI used Seymours in Dorking for my house…
I used Seymours in Dorking for my house purchase. Emma kept me up to date throughout the process and always replied quickly to any questions I had.
Thanks for the review Claire. Communication is one of our highest priority so it's great to hear.
5/5
TrustpilotSuperb experience from start to finish
Superb experience from start to finish. Professional, approachable and adaptable to the needs of the client. I have no hesitation giving 5 stars and highly recommended Ian and his team.
Hello Bertie,Having an adaptable approach with all our customers enables us to provide a flexible service that fits your needs and enhances the experience. Our ultimate aim is to be "Your Property Partner For Life".Hope to see you again sometime in the future.
5/5
TrustpilotProfessional and excellent
Zo and the team went to a great deal of effort to facilitate the sale of our property and the purchase of another. They excelled in our opinion when hurdles (not of their making) were reached and would definitely use them again.
Thank you so much for your kind words Andrew. We're thrilled to hear that Zo and the team could help facilitate both the sale of your property and the purchase of another. Overcoming hurdles is what we're here for, and it's great to know that our efforts made a positive difference in your experience. Your recommendation means a lot to us, and we look forward to the opportunity to work with you again in the future. Best wishes in your new home!
5/5
TrustpilotExcellent customer service
Excellent customer service. We bought our house through Seymour's and, as a buyer, we're really impressed with James. He has been great to deal with and has kept us up to date all the way. We would thoroughly recommend using Seymours- we will if we ever sell!
Thank you Nick so much for your kind words! We're delighted to hear that you had a great experience with James and our team. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleThank you Seymours for all your help with the sale of our property in Nower Road, Dorking. From initial valuation to completion your service has been exceptional by all members of your team. You provided clear guidance on a fairly tricky property to sell, clear and prompt feedback on viewings that took place and achieved over the guide price in the end. When we were thinking of reducing the value after the initial 15 viewings you guided us not to and you were right. We really cannot thank you enough for all of your efforts, particularly marketing this with our tenants in the home during the Covid-19 period and the flexibility you provided. Lastly for all your efforts proactively chasing the solicitors to push this sale through. I cannot recommend Seymours Dorking (Jamie and David in particular) highly enough. All the best for 2021.PositiveResponsiveness, Quality, Professionalism, Value
Tim, many thanks for taking the time to leave us this great review, it really is appreciated. The team were delighted to read your feedback, as I know it was a team effort. Please do not hesitate to contact us if we can be of assistance in the future and all of the best for 2021 to you too. David Driscoll, Seymours Dorking
5/5
TrustpilotExcellent service …
We’ve been tenants in 2 properties managed by Seymour’s over the last 5 years and have always had good service. Our thanks particularly to Sabine Alam our most recent property manager who has always been so helpful.
We're really pleased to hear that you've had a good experience with Seymours over the last five years. We’ll be sure to pass on your thanks to Sabine, she’ll be happy to hear it!If you ever need anything in the future, just let us know.
1/5
TrustpilotDo not use Seymours, Worplesdon Road!
Do not use Seymours, Worplesdon Road! This is the advice (as I told the manager at the time) that I got from several people, but I failed to heed it because the current manager told me that the previous manager (with whom he'd worked) had now left the company. I said that I hoped that I'd have the sort of positive experience with them that would mean I could counter their poor reputation. How wrong was I! I had a horrible experience with these agents. When I instructed them the website showed four ex-staff members, but in fact there were only two members of staff throughout my time of advertising my property, in Oct and Nov 2020. No doubt they were over-loaded, but a nearby competitor also had only two members of staff, but at that time were handling three times the number of houses and maintained their good reputation. Seymours were inefficient, unreliable, inaccurate and not to be trusted. As an example of their many failures, during the increased risk and restrictions in Nov due to covid 19, and being in my sixties, I wanted viewings to be sensibly limited (I was doing my own viewings). My property has an unusual boundary at the front which puts off some buyers, so I instructed Seymours to ask anyone interested in viewing, and who was local, to do a drive-by first so that they could properly judge the unusual lay-out, after which a viewing could be booked. The following week Seymours failed to follow this instruction with the three potential viewers who made enquiries, so no viewings were arranged. I subsequently spoke to two of these three, after Seymours and I parted ways following this fiasco. One had never heard back from Seymours (even though I was specifically asking Seymours for contact to be made with them) and the other had a totally inaccurate scenario put to them by Seymours, which had annoyed them at the time. In getting hold of these people I spoke to two local small-time property developers. One said that Seymours were the worst agents in the area and the other said that if ever they were interested in buying a property and it was being sold by Seymours they sighed at the thought of having to deal with that agent and their inefficiencies. As mentioned by another reviewer, it was also clear (by something that the manager said) that they put great pressure on potential viewers to sign up with them, if they haven't yet got their property on the market. I told the manager that I disapproved of that practice.
Hi Lynn,Your feedback is very much appreciated. My name is Steve Darling and I am one of the Partners of the Seymour’s office on Worplesdon Road. I am sorry that you feel the team did not meet the service level that you required to sell your property. This is not the usual level of service I see from this team and it certainly does not match any other feedback we have had recently. Our new manager has made the office one of the best offices in the local area with lots of happy clients, so to hear this type of feedback is concerning and I would obviously like to get to the bottom of it. I will be speaking with my team on this issue and if you have anything further please feel free to contact me at the following email address. steve@seymours-worplesdon.co.ukThank you.
5/5
TrustpilotA professional agency that I would highly recommend The team are very friendly and welcoming
I would like to thank you Charlie always efficient and answering very quick to all my request
Thank you for such a kind review
1/5
TrustpilotJoke for a letting agent
On moving ahead with our decision to rent a property through Seymours, time was of the essence. We found the back office support staff and process to be poor. Calls would go unanswered and promises of callbacks didn’t happen. Approaching a deadline to give notice or renew on our existing tenancy, we couldn’t rely on Seymours and therefore gave in. An appalling company to communicate with. I should have read Trustpilot reviews before going ahead. The negative reviews are absolutely correct.
Sorry to hear this David. We take your comments seriously and will review accordingly.
5/5
TrustpilotProfessional yet friendly service
The team were professional yet friendly and empathic. Very easy to deal with. We liked the fact that all the team came to familiarise themselves with the property and introduce themselves to us. Provided feedback on viewings apart from the odd occasion when unable to obtain this from the client. We felt that they were doing there best for us.
Getting to know the houses and the owners is a really important part of your property journey. Feedback and communication helps simplify the process and makes for a more pleasurable experience for us as well as you, and being empathetic is just a great team being human! Thanks so much, Mollyliller, it's been a pleasure to work with you.
5/5
GoogleWonderful company that communicates so politely. I feel in very safe and caring hands having Seymours as my letting agent. Any problems with the property they sort it out with no dramas. They will genuinely be a factor should I choose to look at other properties in the future so confident I am in their service.
Hi Matt. Thank you so much for the lovely review, we really appreciate it. We are so happy that you felt in safe hands and we are extremely pleased we could help. Jamie and the team.
5/5
TrustpilotSeymours Horsell are the BEST for buying and selling in Horsell
The staff at Seymours Horsell are amazing. They know the local market very well and are able to price houses appropriately as they are based in the heart of Horsell. They are all friendly, accommodating and pragmatic in their approach to viewings etcThey are very proactive and made my move a more pleasant experience than it could have been.
Thanks for using us Claire and for the review! We've been in Horsell forever and have a pretty good handle on the area when it comes to buyers and sellers. It's a great place to work and we love the neighborhood.
5/5
GoogleWe first came across Seymours a few years ago when we were looking to buy. They were by far the most professional Estate Agent we came across. Our move was delayed but when it came time to sell our property we wouldn't have used anyone else. Professional, friendly, knowledgeable and ever patient. We are lucky enough to also be purchasing our new property through them as well. I cannot recommend highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Hi Emma. Thank you so much for taking the time to leave us such a brilliant review. We really appreciate it and glad you had such a great experience. If we can help at all in the future, please do not hesitate to contact us. Kind regards, David, Jamie and the team.
1/5
TrustpilotA very poor letting agent
We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.
Hi Rob, Sorry to hear about your experience, and your feedback is very important. If you could let me know which office this refers to I can pass your comments onto them.
5/5
TrustpilotGreat team effort selling our property
Team Seymour’s recently sold our property and they were excellent. Dan, Spencer and all the team were invested in selling the property and they did a great job.Highly recommend
Thank you Wendy. I'm so glad to hear that Dan, Spencer, and the team were able to support you throughout the sale. Your recommendation means a lot to us. If you need anything else in the future, don't hesitate to get in touch.
5/5
GoogleWe just bought our first home with help from Robbie who was so friendly and communicative. He really helped to make the whole process less stressful and was always answering our emails and questions very promptly! Managed to push through our purchase in just 3 months. Very pleased with this service from Seymours Dorking :)
Hi Roxy. Thank you so much for the lovely review, we really appreciate it. We are so happy that we made the process less stressful for you and that you are pleased with the service we provided. Robbie and the team.
5/5
GoogleDavid and the whole team were amazing from start to finish of our recent sale and purchase. They were professional, friendly and so lovely to do business with. Thank you so much!
Hi Liz. Thank you for leaving us this great review. We are really pleased that you chose us and if we can help again in the future, please do not hesitate to contact us. David and the team.
5/5
GoogleI would not hesitate to recommend Seymours as an outstanding Estate agency. From start to finish the whole team were professional, efficient and their communication skills second to none. The market wasn't particularly on our side, however unlike some other agents in Dorking who told us we needed to reduce the price, Seymours remained positive and never once took their foot off the pedal. An absolute pleasure to deal with and will definitely use them again in the future.
Hi Victoria, thanks for such a fantastic review and recommendation. We're so glad that you're happy with the service we provided and the stuck with us on the price. We'd love to have the opportunity to work with you again in the future, and if you ever need anything, please don't hesitate to get in touch.
5/5
TrustpilotReally put themselves out for you on…
Really put themselves out for you on every level. Best estate agent I’ve ever used in almost 40 years of being a home owner!First lot of buyers let us down but the second one was there within a fortnight. Also buying through them so an all round good experience.
Appreciate your Helen. It means a lot to hear we've been your best experience yet. We're here to make things smooth for you, and we're thrilled to have come through on all fronts.
5/5
GoogleSeymours have just helped me rent out my cottage. From the moment Tim turned up, there has been a very personal care to getting the right tenants and genuine advice and professional help from the rest of the team too. Highly recommended. Thank you
Hi Stephen. Thank you for leaving us such a great review. We are so pleased that you chose us and if we can help again in the future, please do not hesitate to contact us. Tim and the team.
5/5
GoogleI have had such a great experience with Seymours, Dorking. We have just exchanged on our new house after only 3 months. David assisted us with our sale and was very informative and responsive at all times. He was great at chasing information from further up the chain. They work for the seller but provide extensive support for the buyer. I would highly recommend them 😀
Hi Melissa! Thank you so much for taking the time to leave us such a lovely review already. We really appreciate your kind words. We are so pleased you have had such a brilliant experience with us and that you would highly recommend us! Thank you for your continued support. Kind regards, David and the team.
5/5
GoogleAfter dealing with Seymours during the purchase of our property a few years ago, we immediately instructed them to handle the sale of our house earlier this year based on how professional and excellent they had been previously. Yet again the team were outstanding, getting us a great price for our property and constantly keeping us abreast of all progress, ensuring a smooth and enjoyable process from start to finish.PositiveQuality, Professionalism, Value
Hi Amy. Thank you so much for taking the time to leave us such a brilliant review. We really appreciate it and glad you had such a great experience. If we can help at all in the future, please do not hesitate to contact us. Kind regards, David, Jamie and the team.
5/5
TrustpilotThe best!
Everyone at Seymours is polite, extremely helpful and efficient. I’m so pleased I chose this independent company, they are a breath of fresh air as their honesty and integrity flies in the face of the poor reputation estate agents have. Thank you Seymours!!
Thank you for your wonderful review! We're thrilled to hear that everyone at Seymours has been polite, helpful, and efficient. Your kind words about our honesty and integrity mean a lot to us. We're glad we could provide you with a positive experience and exceed your expectations. Thank you for choosing Seymours!
5/5
TrustpilotLots of viewings, helpful team
Seymours were very active at organising viewings and kept me fully informed. We have accepted an offer that we are happy with and so far the process has gone smoothly. Theres nothing more I would have expected them to have done. I will update when we complete. But happy so far ( and I was quite anxious about the process to start
Thank you for taking the time to leave such a positive review of your experience with Seymours. We're thrilled to hear that we were able to help organise viewings and keep you fully informed throughout the process. It's great to know that you have accepted an offer that you are happy with, and we're glad that everything has gone smoothly so far.At Seymours, we understand that buying or selling a property can be an anxious process, and we're glad that we were able to help alleviate some of those worries for you. Our team takes great pride in providing exceptional customer service, and we appreciate your kind words.We look forward to working with you through to completion, and we're confident that we can continue to make the process as smooth and stress-free as possible for you. Thank you for choosing Seymours
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Seymours, Mole Valley won Platinum; Seymours, Blackwater won Platinum; Seymours, West Byfleet won Gold; Seymours, Cranleigh won Gold; Seymours, Horsell won Trusted Agent; Seymours, Haslemere won Trusted Agent; Seymours, Camberley won Trusted Agent; Seymours, Addlestone won Trusted Agent.
