Jackson-Stops Dorking reviews

★★★★★ 5/5

Google

Absolutely first class professional service and experience from Jackson Stops Dorking. They handled both our Sale and Purchase and the whole team couldn't do enough to help with positivity, professionalism and politeness throughout. A special shout out to Lucy for all her kindness and support. We would not hesitate to recommend them to anyone who is selling or buying a property in the Dorking area. Thank you Team!

Lisa · 10 October 2025

★★★★★ 5/5

Google

Lucy and the team at JS made the whole experience pain-free for us and their experience/knowledge was invaluable from the start. Moving house is a daunting thing to undertake but we can honestly say that the regular communication with us and all the key pieces of the moving house puzzle were first class. Highly recommend and thanks so much for making our dream move a reality!

Charlie · 10 October 2025

★★★★★ 5/5

Trustpilot

Sound advice and very helpful guidance…

Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.

Phillip · 20 March 2026

★★★★★ 5/5

Google

The team at Jackson-Stops were amazing, particularly Lucy who kept everything moving forward when we hit some difficult boundary issues with our purchase. We found the property we wanted to buy but our house wasn’t on the market. Thankfully, Jackson-Stops know the local market really well so after listing our house with them we were able to get an offer on our house really quickly. The service that we received has been outstanding and Lucy made the painful process of moving home bearable - I miss our weekly chats! I would highly recommend Jackson-Stops, Dorking to anyone looking to move.

Stella · 22 April 2025

★★★★★ 5/5

Google

"Excellent service with a professional, experienced and effective team" Jackson Stops in Dorking were excellent in handling the recent purchase of a property through them, helping to smooth potential blockages to facilitate a really smooth and expeditious exchange of contracts. Our dealings with David Baillie and Laura showed the depth of their personal experience and professionalism. I have no hesitation in recommending them!

Jerry · 10 October 2025

★★★★★ 5/5

Google

Just wanted to give a big thank you to the team, especially Darrell who went the extra mile. Communication was first class, they managed our purchase extremely well and kept us informed throughout. An absolute pleasure to deal with

M · 10 April 2026

★★★★★ 5/5

Trustpilot

Extremely professional local agency…

Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!

Jenni · 14 June 2026

★★★★★ 1/5

Trustpilot

Patronising and dishonest

I initially approached this company after viewing a property they were marketing and considering making an offer. However, I was told they wouldn’t take on my own property as it was “outside their remit.” This didn’t appear accurate, as I’ve since seen them advertise several similar properties in my local area, both in size and value. When I challenged this, they reluctantly agreed to proceed. Unfortunately, their overall manner came across as rude, patronising, and unprofessional, which did not inspire confidence. As a result, I decided to instruct another estate agent.

KZ · 29 March 2026

★★★★★ 5/5

Google

David Baille at Jackson- Stops Dorking was amazing from start to finish. He was so patient, helpful, friendly and professional throughout and kept me updated at all times. When he was out of the office, all the other members were quick to assist me until David returned my call - which he always did. This estate agent seem to have excellent market knowledge too and excellent overall ratings which match my experience. I therefore can’t rate this estate agents highly enough and would definitely recommend them to anyone thinking of using them. Thank you once again David for all your help, advice (and definitely patience!) which ended in a successful sale. Kindest regards Karen.

Karen · 10 October 2024

★★★★★ 5/5

Google

We chose Jackson-Stops carefully, they had a better knowledge of local property and a realistic assessment of their values. The team have worked together seamlessly - everybody who answered the phone seems to knew exactly what was going on with our sale. Lucy was our day-to-day point of contact and was a delight to work with. Good humoured, positive, pro-active and, best of all, great at communicating: answering emails and calls promptly. Moving house can never be stress-free but the Jackson-Stops team took away as much of the stress as was possible.

Nick · 10 October 2024

★★★★★ 5/5

Trustpilot

Selling our house

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non starters they found us a cash buyer at the asking price. Throughout the staff were courteous and helpful.

Mike · 12 September 2026

★★★★★ 5/5

Trustpilot

I recently had a challenging experience…

I recently had a challenging experience with Jackson Stops Agency regarding necessary repairs to my flat that required me to vacate temporarily. Initially, my attempt to address the issue was frustrating. When I called the agency, I was met with an unhelpful and hurried response from a staff member who informed me that the rental team was in a meeting. She didn't allow me to explain my situation and instead provided me with the email address of someone who was on annual leave, which added to my anxiety and frustration.However, my experience took a turn for the better when I spoke with Jess Lynagh. Jess was incredibly kind and understanding. She listened to my concerns attentively and assured me that she would take care of the situation. Her professionalism and compassion turned a stressful situation into a manageable one.This 5-star review is solely for Jess Lynagh, whose excellent customer service and dedication stood out amidst the challenges I faced with the agency. Thank you, Jess, for your outstanding support!

Mohammad · 17 July 2024

★★★★★ 5/5

Trustpilot

We have recently purchased a house…

We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward

Victoria · 10 November 2025

★★★★★ 5/5

Trustpilot

Jackson Stops ..professional, honest, friendly and reliable

Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.

Mrs · 25 June 2026

★★★★★ 5/5

Google

Darrell & his team at Jackson-Stops handled the house sale absolutely perfectly. Right from his initial appraisal he understood precisely what needed to be done and the timescale it needed doing in. He priced the property perfectly and marketed it impeccably. Nothing was ever too much trouble and his experience and expertise went over and above anything I expected. The team at Jackson-Stops arranged quality viewings and always gave prompt and honest feedback throughout the sales process. I would wholeheartedly recommend Jackson-Stops Dorking.

Andrew · 10 January 2026

★★★★★ 5/5

Google

We have been very happy with the service we received from Jackson-Stops and would have no hesitation in recommending them. Everyone we dealt with at Jackson-Stops was professional and helpful and liaison between the team was excellent. If we called and our contact agent wasn’t available, the other staff were fully aware of what was going on with our transaction and were able to help. Throughout the process their staff kept in touch with the buyers, sellers and the conveyancing teams and let us know the latest developments. This clear communication made the whole process less stressful and kept everything moving towards a successful conclusion.

Menippus · 10 January 2026

★★★★★ 5/5

Trustpilot

Don't Hesitate To Use Jackson-Stops

From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.

Carol · 7 May 2024

★★★★★ 5/5

Google

Jackson-Stops Dorking office sold our house quickly and efficiently. The whole team, Darrell, Lucy, David and Laura were all very knowledgable, responsive and efficient which greatly assisted the ease with which the sale was achieved. We were delighted with their performance.

Adrian · 10 October 2025

★★★★★ 1/5

Trustpilot

The Chester branch is an utter waste of…

The Chester branch is an utter waste of time, I enquired about some land and they couldn't be bothered to getting back to me, so if your thinking of selling find another estate agent, I wont be using them. So I will be contacting the land owner directly!

Paul · 12 August 2026

★★★★★ 5/5

Trustpilot

I recently enlisted the services of…Jackson-Stops

I recently enlisted the services of Jackson-Stops to sell my property, and I couldn't be more pleased with the outcome. From start to finish, Anthony and his team demonstrated professionalism, expertise, and a genuine commitment to achieving the best possible results for me. Throughout the entire process, I felt supported by their expert guidance. They provided valuable insights into the local market trends, helped me understand the optimal pricing strategy, and offered practical suggestions for preparing my home for sale. One of the standout aspects of my experience was their exceptional marketing using a variety of channels to showcase my property, including high-quality photographs, engaging descriptions, and targeted online campaigns. Their proactive approach ensured that my listing received maximum exposure, attracting numerous potential buyers. When it came to negotiating offers, Jackson-Stops truly excelled. Their negotiation skills were evident as they advocated on my behalf, securing a favourable price. I appreciated their transparency and ability to navigate the negotiation process with professionalism and finesse. The closing process was handled with precision and efficiency, thanks to the meticulous attention to detail that they demonstrated. They kept me informed every step of the way, addressing any concerns promptly and ensuring a seamless transition to the new owners. In conclusion, I am thoroughly impressed with the level of service provided by Anthony and his team at Jackson-Stops. Selling a home can be a daunting task, but they made the entire experience smooth and stress-free. I highly recommend them to anyone looking to sell their property. Their dedication, expertise, and commitment to client satisfaction truly set them apart.Mandy Soames

Mrs · 28 February 2024

★★★★★ 5/5

Trustpilot

Jackson Stops in Newmarket were…

Jackson Stops in Newmarket were absolutely faultless from our initial meeting with Ed and Lottie, the marketing of our property, to the completion of our house sale.They know the market very well, always keep in touch with updates and are constantly searching to match your home with the right people. Lottie, Kelly, Sam and Tony to name a few were all great but Ed was outstanding. He is very approachable and goes above and beyond to keep everything moving along for everyone involved. Our buyers were also very impressed and appreciative of his help.We will definitely be back if ever we need to use an estate agents again.

Debbie · 22 February 2024

★★★★★ 1/5

Trustpilot

My nightmare thanks to Jackson Stops

UPDATE - thank you to the chairman of Jackson Stops for calling me. Unfortunately leaves me even more frustrated. Not willing to reimburse me for to not delivering our contract but an admission that processes will be reviewed going forward…… I employed Jackson Stops to let my home to an honest, trustworthy, professional individual. I am not a career landlord but needs must whilst I worked away and I trusted the experience of the agent and that my verbal instructions that were met with many assurances would be delivered. I went with this business as had great service when they sold my property but the sale unfortunately collapsed so I felt duty bound to give them the business on the lettings side. The organisation seemed professional and has a great reputation in the area. I was explicit in my instructions and this was met with many assurances. The tenant stopped paying rent 2 months into the tenancy and although helpful at first, Jackson Stops have turned their back on my predicament and ‘closed the file’ . The tenant was actively recommended and championed by the agent whilst others were discounted. The agent wrote he ‘expected the references to come back perfectly’ even though at that time they hadn’t been referenced. I now realise huge red flags weren’t picked up on the applications, information that only the agent had. Now I have sight after the fact, I am wondering how this ever got passed an experienced Director of the business. Perhaps due to the preconceived idea the tenant was ‘ a nice young woman ‘ and ‘perfect’ . As they got paid but didn’t achieve what we’d agreed and are wholly responsible for my financial and emotional stress, I reached out to JS to give them an opportunity to do the right thing. I asked for a gesture from them to help with the mounting costs to recover my home and was flabbergasted to a polite but firm refusal. I am now 6 months into this nightmare with only Jackson Stops ( and the non paying tenant) benefitting from the whole horrid situation. I was told by the Director responsible that Jackson Stops have never had a situation like the one I face. Perhaps this has led them to complacency and why the obvious flaws in the applications weren’t picked up. I accept JS used a third party to reference and I was privy to the ‘pass’ document but that was all we had, that and being led by the agents recommendation. Him being the only one who had met the applicant and the only one with sight of all information. In a recent conversation the director admitted he had noticed potentially fraudulent information had been given. Had he shared this knowledge, we wouldn’t have progressed. I go back to my instructions, I required an honest, trustworthy, professional tenant. There is copious information in the public domain on this individual, again that only the agent had access to at that time that suggested the risk was high my instructions and a happy outcome for their client (me) was not going to be achieved. I maintain that JS were duty bound to give me all the information, regardless of the positive reference result. Beware!! Ask questions, don’t be swayed by a ‘pass’ based on the most basic of checks and don’t allow the agents opinion to sway you as even though you expect due diligence and impartiality, this particular agent may not deliver that for you as they certainly didn’t for me.

Angela · 11 February 2024

★★★★★ 5/5

Trustpilot

Can't recommend highly enough

I was looking for a new estate agent April 23 for a property that I lease. After speaking with Will Jordan at the Alderley Edge branch I knew they were the right company for me. Will was friendly, knowledgeable & is always available if & when I need advice. Unlike my previous estate agent where I got passed from pillar to post & to be quite frank they had become very complacent & were not looking after my best interests. I can not recommend Jackson Stops highly enough. So if you are looking for a change I can assure you, you won't be disappointed. Nearly a year later I can still say it was the best thing I've ever done.

Clare · 9 February 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

We left the marketing and renting of our property with Will Jordan at Jackson - Stops, Alderley Edge. Will made the whole process seamless. He was very professional and took over everything for us, but at the same time kept us informed at every stage. The whole service has been outstanding and extremely friendly, open and professional at all times. We would strongly recommend him and the company to anyone looking for an agent to let their property for them.

Dave · 9 February 2024