Every review we hold for the Dore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe best because of the people and their approach...
Selling my beloved home after 15 years was not an easy decision and I wanted to find a reason not to move forward...
The team at Stansted are exceptional ... not only people who genuinely care but because they research in depth. Know the market and prove it, price well and assess the area. Tailoring their service for each client and literally making you feel they work solely for you.
The sale process was miserable and Gary and Alicia could not of done more to help at every stage. I'm actually sad the whole process is over as I've no reason to chat with them!
Highest recommendation and thanks always.
Jojo · 25 July 2020
★★★★★ 5/5
GoogleCannot recommend Staves enough. Very professional.always available and helpful throughout. I’ve used most of the other large estate agents in the past and none have come close to Staves. Brilliant!
Jill · 24 March 2023
Agent replied · 7 June 2023
Thank you Jill for your kind words!
★★★★★ 5/5
GoogleExcellent! Staves found us our dream home and we managed to secure it quickly and then market and sell our existing home within a weekend. Thank you!
Danielle · 1 February 2025
★★★★★ 5/5
GoogleStaves have been one of the best estate agent I dealt with. Very honest and open. Excellent communication. Approachable and helpful. Thank you
Guirgis · 24 March 2025
★★★★★ 5/5
GoogleOur thanks go to Matthew from beginning to the end of sale for all your help including prompt return calls a few hurdles to cross but we gor there eventually many thanks. Would definitely recommend this company.
Liz · 18 August 2024
★★★★★ 5/5
GoogleMe and my partner came to Russell’s in quite a desperate situation. Our buyer had dropped out last minute, and we needed to find a replacement asap. Gary and Alicia at the Stansted branch took call at lunchtime, and by the end of the day we had met them both and had our property listed. They really understood and appreciated the situation we were in, and were quick to help us out. We had interested generated overnight and multiple offers within days. Amazing service from them both!
Ben · 25 July 2019
★★★★★ 5/5
GoogleThe team at Russels were fantastic I would highly recommend them to anyone thank you
Bobbie · 25 July 2022
★★★★★ 5/5
GoogleWe’ve had very good experience with Staves when selling our house. Everyone was very helpful and professional. I can only recommend.
Zbynek · 1 February 2025
★★★★★ 5/5
GoogleI received advice and help from all the staff at Staves from start to finish. Most definitely recommend them.
Christine · 1 February 2025
★★★★★ 5/5
GoogleStaves were very professional throughout our selling process and would highly recommend them . We were always able to speak to our sales advisor who kept us informed on all stages of our sale.
Alan · 24 March 2024
★★★★★ 5/5
GoogleGreat professional agents. Sold my property in Elsenham and was fully kept in the loop at all times (even with difficulties with solicitors, they would chase and keep me updated). For any properties being sold in Stansted, Elsenham and the surrounding areas I would highly recommend them.
Sam · 25 July 2022
★★★★★ 4/5
GoogleWas gone about really well over the Christmas period and was happy with the professionalism and quality of the whole experience especially during a period in the year where it can get very busy and chaotic at times. Overall, really impressed with the smoothness of the whole process.
Henry · 24 March 2021
★★★★★ 5/5
GoogleVery helpful and accommodating in the purchase of our property at Totley. All the staff were great.
Dave · 24 March 2024
★★★★★ 1/5
GooglePoor response to emails.
Hisham · 24 March 2022
Agent replied · 7 June 2023
Dear Mr Eladly, Thank you for your review. I believe you are referring to 4 emails that you sent to us on Christmas Eve. I can see that all of these emails were replied to on the same day. These emails were sent to you at 11:14am, 11:16am, 11.29am and 11:43am. I would certainly not describe this as a poor response to emails. Please let me know if you did not receive these emails.
Kind Regards,
Matthew Staves
matthew.staves@stavesestateagents.co.uk
★★★★★ 5/5
GoogleHighly recommended!
Alicia proved to be extremely diligent and hardworking for us, given a number of issues we encountered as part of the purchase and sale. She ensured that she followed up with all parties during the process in order to keep everyone updated.
Francesco · 25 July 2020
★★★★★ 5/5
GoogleGreat service and communication with friendly service. Agents were always happy to assist with any questions we had and did their best to make the sale go through smoothly and quickly.
Natalia · 25 July 2022
★★★★★ 5/5
GoogleThe team in Stansted helped me complete on my house & offered advice and counselling throughout the process. Their attention to detail & willingness to keep me informed was invaluable.
Mark · 25 July 2022
★★★★★ 5/5
GoogleEfficient, professional and friendly service throughout. Faultless experience.
Amelia · 24 March 2024
★★★★★ 5/5
GoogleVery professional and wonderful service.
Maureen · 24 March 2021
Agent replied · 7 June 2023
Thank you for the lovely review. We wish you lots of happiness in your new home!
★★★★★ 5/5
GoogleWe bought our house through Russell’s and found them to be extremely responsive - always on the ball or one step ahead. If we were ever to move again we’d 100% consider using them as agents. Keep it up!
Annelise · 25 July 2020
★★★★★ 5/5
GoogleExcellent estate agents, they were fantastic the whole way through from marketing my property to the final exchange and completion, proactive and good at answering questions in a straightforward and honest way. Highly recommended!
Edward · 25 July 2021
★★★★★ 5/5
GoogleExcellent service from beginning to end.
Patrick · 24 March 2024
★★★★★ 5/5
GoogleVery professional service and so helpful when buying a property with you (even when our own estate agent was not so helpful!) Thank you for everything.
Kate · 25 July 2022
★★★★★ 5/5
GoogleExcellent service, very proffessional and extremely helpful during the buying of our new home. Any questions were answered promptly and we were always kept fully informed during the process. Highly recommended
Adam · 25 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
