5/5
TrustpilotPrompt repair
Prompt repair, pleasant operative.
Agent replied · 25 October 2024
Hi Patrick, we’re grateful that you took the time to leave us a positive review. Thanks a lot! - MG
Trusted Agent profile · Dorchester
ZeroC Places for People Dorchester reviews
★★★★★
1,736 reviews across 3 platforms
Halstock Street, Poundbury, Dorchester, DT1 3FW
ZeroC Places for People's office in Dorchester, at Halstock Street, is rated 3.0 out of 5 across 1,736 reviews on three platforms, including 19 Google reviews rated 2.4.
19
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,715
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Dorchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSo quick! I'm very thankful
I report a repair at 11.51 (my shower wasn't giving any hot water) at 1400 my shower was fixed! Craig Williams very efficient! Thank you so much!
Agent replied · 11 June 2024
Good afternoon Tracey, thank you for sharing your experience with us. It’s brilliant to hear of the service you received. I will pass your compliments onto Craig! Kind regards - MG
1/5
TrustpilotWORST LANDLORD I HAVE EVER RENTED FROM!!! AVOID IF YOU CAN!!!!
This company are an absolute joke!!! I live in a communal block for over 55s. Last year I was found to have a leak from one of my central heating pipes in my lounge, which was made known to me by my downstairs neighbour. It took them 3 weeks to carry out the repair during which time I could not have my lounge radiator on as it made the leak worse due to pipes expanding when hot. The leak totally ruined my lounge cream carpet as the water leaking from the pipes was black, meaning I had to purchase a new carpet. When the finally came to do the repair, the casing covering the heating pipes, was left hanging loose instead of them revealing it. Recently, I reported a damp patch on my kitchen ceiling, when I was told that, as the leak was coming from the above flat, it had to be the tenant above who reported the leak!!!!! And also, I now have a RAT problem!!!! When I reported this, I was told, "Its not our problem, and you will have to get a pest control company in to deal with it". I have a chronic health condition which affects my muscles and joints, this being the reason I moved here. I feel like I have been treated like an inconvenience, rather than a full rent paying customer. Does anyone have any advice with regards to My RAT problem????
1/5
TrustpilotI got made to put a star or i couldn't…
I got made to put a star or i couldn't write a review places for people where do i start there rude disgusting people who don't care about us who pay there wage 21yrs I've been here endless times ive rang to be spoken to like an clown off an clown in a call centre they have never seen a trades person there shocking my ceiling collasped 6 weeks to come and even inspect it the 7 months later to fix it which it collasped again but its an whole new thing if you owe them money im so glad im leaving this hell hole in 2 weeks I'd rather be homeless than ever rent from these creatures ever again.
1/5
TrustpilotA star is still too much for this…
A star is still too much for this company.This company lies and cheats blatantly one in the face. They have a motto - generate money. No matter how and at what cost.The houses are a disaster. The renovation status is before the second world war, including pathogenic toxic black mold.In the apartment, the floor is full of holes, because the roof is leaking. Sarcastic, this can certainly be described as a natural shower.Bathrooms are without a shower or shower attachment. The water tap is outdated and does not work. The bathtub is rusted. Water pipes are outdated and are mounted on plaster.It is the same with electric cables. Outdated cables and defective connections. I am lucky. I have a fire detector! (Ironic off)The apartment doors are from the 60s and full of holes. A bit of filler and already this company thinks that is aesthetic.Actually, you can only do one thing, demolish the houses and build new ones to EU standards. With insulation and water protection and neat plaster on the walls.I do not need to mention that repairs are not performed and sometimes you wait years to be noticed.You live there as a family with children in these circumstances? Do you pay money for this? Please, don't do it. This is an unsocial and deceptive company.Boycott this company.This company should be held accountable by the government.
5/5
TrustpilotWhen I spoke to someone about my…
When I spoke to someone about my arrears they was very understanding and I was able to set up a plan to pay my rent plus extra to pay off arrears
1/5
TrustpilotPlaces for people start making a stand ppl to get this sorted
Places for people I read reiveiws on them my draughter has a flat with them those that are frustrated Google search omnibus that cover housing associations and get them involved all of yous also BBC wat ch dog some one write or email them. Also council and any councilors for your area make them aware as the more of yous that do this it's the on ly way these people or company will get a move on and have rocket up bums the flats daughter is living in in need or revamps wi does doors rotton and not good like alot of yous so let's all get on same page and start acting send emails letters to all the above ppl to get this sorted
5/5
TrustpilotGreat Experience From First Time Buyers
We have had absolutely great service so far from Places to People, in particular our contact called Becci. She has been wonderful and has quickly chased up any issues we have had.
1/5
TrustpilotBeen a tenant since 2009
Been a tenant since 2009. These guys are just so unprofessional and phone you every year talking sh** about electrical surveys. They carry out bodge repairs which they take a few times to get right and don't invest in their properties. They wont give you a time for a repair and expect you to take a full days a/l and then they cancel. They can send dodgy characters around who think its ok to take a p*** in the back of their own vans in a bucket. Tip: Don't book repairs for a Monday as they will often cancel at short notice :(
1/5
TrustpilotRubbish staff
Rubbish staff only a select few are worth anything. The gym itself is actually very good and the only reason I would attend the gym. I am a frequesnt gym goer and even after managers telling staff that my membership is ok still asking me for payment.
Agent replied · 11 June 2024
Hi Tooey, thank you for your feedback. Please email through your membership details and which gym you are referring to and I will pass your feedback to our Places Leisure colleagues. Please email details to getinvolved@placesforpeople.co.uk
1/5
TrustpilotShambolic in more ways than 1
Shambolic in more ways than 1, actually, more ways than 50 !!!!I thought living under the city council was bad but boy was I wrong !!!!No reply needed thanks, no excuse for your incompetence!!As you were !!
Agent replied · 11 June 2024
Good Morning,We are sorry to read this complaint. If you would like to take this further please email us on customerfocusteam@placesforpeople.co.uk with the details of your complaint and they will investigate this for you.Many thanks - JW
5/5
TrustpilotI went to visit a flat and the lady who…
I went to visit a flat and the lady who showed me the flat is called Jessica woodcock and she was very helpful in showing me around and she was very nice person you could ever speak to and I recommend places for people to others
Agent replied · 11 June 2024
Thanks Mr Charnock, I'll be sure to pass on your comments to Jessica ;o)KL, Customer FocusPlaces for People
1/5
TrustpilotStay away from this housing company.
Stay away from this housing company.My mother recently passed away suddenly and the customer service received was disgusting unprofessional.All they were bothered about was getting there 4 weeks rent as notice.For years my mother was telling me how bad they were but after witnessing it myself I can’t believe how bad they are .Repairs we bodged up Took ages to attendLift always brokenStairs were stinking of urine Empty drug bags Empty alcohol bottlesSo bad with the lift out of order my mother who passed away had to be carried down through this squaller.Wouldn’t even given 1 star on here but wouldn’t let me continue with review unless I did!!!😡😡😡😡😡😡😡
1/5
TrustpilotAVOID!!!!
I was hoping to move out of a places for people property to another property with places for people. I went to view a house and before I even had chance to view the property, places for people had by that time already ended my tenancy, contacted my gas and electricity supplier to have my supply cut off even though I didn't agree to have the property I viewed. They went behind my back, accessed my personal information and jumped the band wagon leaving me in absolute distress. I suffer severe depression and having to cope with something like this has honestly made me feel like I'm worth nothing and also feel my privacy has been invaded I also had people turn up at my house viewing it while I still lived here and now I don't even feel safe living here with regards to how many people now know who lives at this property. My house isn't a home anymore. I don't even feel like I'm in control of anything anymore. I feel extremely violated and abused by places for people.
1/5
TrustpilotHaven’t found a home
I’ve been living in a 2 bedroom flat for the 13 years and 11 months with places for people, I’ve been asking for a 3 bedroom house since I had my son who is now 11 years old and I already have a 17 year old daughter they put me on a waiting list until they got rid of that system and now you apply for houses online. They told me to do a house swap but no one wants a tiny flat with 1 double room and 1 single. I’ve been told many times that it’s unacceptable for siblings of different sex to be sharing a room especially at their age, thankfully I noticed there was a 3 bedroom house right in my area I applied for it quickly however I’ve gotten no response and I asked them about it and they told me first come first serve however that house has been on the website for some days now and if someone has gotten it why hasn’t it been taken down? I’m so fraustrated because the house is literally one minute away from me and it’s not like I can’t afford it I just want to move into it so that my children can get their own room. This company makes everything so difficult and hell for people and families.
1/5
TrustpilotNew build Edinburgh Shrubhill
Places for People are a total disgrace that just care about profit. We just moved into a new build property in Edinburgh that is literally still a building site. The building is half finished and the workmanship is incredibly poor. Broken floor boards, scratched glass on most of the windows, a blocked pipe in the en-suite that absolutely stinks, dodgy electrical wiring, cement encrusted onto the external windows, chunks and bashed in the skirting board in all of the bedrooms, paint left on the floor from when the walls were painted and a ridiculous heating system from insite energy that still isn't connected. Our property manager, Ayse Tarlaci, is absolutely uselss. We have reported many issues for repair to her and she has just ignored all our emails and more or less say you must sign the inventory despite disagreeing with it. A few weeks ago in heavy rain the ceiling in the common stairway caved in due to the heavy rain and clearly a defective downpipe that was causing the flooding. The emergency number Places for People provide is only "monday-Friday 9-5". This was a Saturday morning. So much for a 24/7 out of hours emergency number. Eventually found a number for Touchstone. The woman on the phone responded "I'll send someone round to place a wet floor sign." Ehhh I don't think you've quite grapsed the gravity of the situation, the ceiling has caved in and the water flooding the foor and you wish to send someone to place a wet floor sign?! They didn't even turn up to do that and over 1 month later the hole is still in the ceiling. Furthermore, our neighbours are constantly outside in their pyjamas smoking weed which then blows under our door and stinks the flat out. Ayse a actually replied to this email but stated it wasn't for her. If you actually look in the tenancy agreement Sections 21 & 36 it is the job of the property manager to respond to anti-social behaviour including "using, selling, growing, making or supplying unlawful drugs...". As per most other review on here, avoid places for people and find another HA because their service is absolutely disgraceful and they only care about grabbing the rent off of you!
1/5
TrustpilotGestapo run, absolute disgrace
A terrible terrible social enterprise, there to assist but run it like the Gestapo. They do as they please break all rules and legislation, my client was treated terribly! Was promised the world and given nothing, was left with facial rashes from the mould but told to live with it, signed an asbestos agreement for the ceiling, it was all crumbling a way ( a real health hazard)but refused to deal with it. Only use if you have nowhere to go its slightly better than the street as your warmer but company is a disgrace and should be shut down.
1/5
TrustpilotBeware of this compan
Beware of this company i reserved a house with them on an early bird and then they changed the incentives at the last minute. There had been a lot of interest in our plot and they tried to swap us to a plot that they were unable to sell. They market themselves as different from the rest and that they want to help you get your dream house. I felt sorry for the sales staff who you could tell didn't agree with what they were doing but had no choice.
1/5
TrustpilotI'd give them 0 stars if I could
I'd give them 0 stars if I could. We bought a flat in 2003 which was leasehold through Places for People. The monthly service charge was £40, this included building insurance, landscaping, general maintenance and cleaning of the stairwell for 6 flats (each flat pay this charge). By 2017 the monthly service charge went up to £117 for each flat! Bare in mind our flat was on a run down council estate 6 miles from Leeds, so it's no posh area. The gardeners turned up about every 2 months, cut the grass then blew leaves around. The cleaners came every 2 weeks If that, quickly dusted the stairwell and never vacuumed the top floor as their cord wouldn't reach! Lots of maintenance needed doing and all we were told was there is a big pot of money to replace all windows etc, fix locks, replace fencing, fix guttering and this never got done in the whole 14 years we were there. Each year they said next year It's all getting done. It's a shambles of a company and they rip people off! We eventually sold our flat for £50,000 but really it was worth £70,000 plus! But no one wanted to buy it with the high service charge that kept rising yearly. I heard now it's £124 A month now. I felt so sorry for the people buying our flat, we fought against Places for People for years, along with the other flat owners. Their employees are rude and lazy. Never buy a flat or house from this company! Stay away! They are also partners with another company called RMG
1/5
TrustpilotI had someone come out to repair my…
I had someone come out to repair my boiler and my hoover was next to the boiler , they couldnt even be bothered to move my hoover out of the way , when i got home i noticed a pool of water coming from under my hoover , when i picked my hoover up , loads of water came pouring out of the motor in my hoover , absolutely fuming if one of my kids plugged it in this could have been fatal .i have got photos and taken a video of me pouring the water into a bowl not happy and will be taking this matter further if no one contacts me .
1/5
TrustpilotYes I agree with most of these reviews…
Yes I agree with most of these reviews I have had problems with my boiler and have had nearly 5 floods they kept coming out saying boiler was fixed but yet it kept going ended up I went to environment health.Now am waiting on a move have had enough but there houses they got on offer don't look much better plus when I apply I don't get anywhere and that's them saying I am a good tenant whitch I have been for them for 14 years.Yes there new boilers are a disgrace they won't pay to have them serviced once a year.They don't know how much it stresses someone to experience what I have been through like am sure many of you have I live on my nerves in case boiler goes again.
1/5
TrustpilotIf you want a damaged property that never gets fixed these are your guys!
We have received nothing but shocking customer service from Places for People. The call centre staff are very rude, continue to talk to other staff while you are speaking. They terminate calls to disregard your issue and do not process requests when requested. We are still awaiting repairs from 4 years ago which has caused excess damage to the property and our personal items. We have had to pay out on numerous occasions to redecorate the property which continues to regress back to its damaged stage. Even with two very smallChildren (both with serious health conditions) they still have no will power to resolve any issues. How this company won best Landlord of 2014 is beyond me!! It’s no wonder they still plaster this all over their vans as their is little chance they would ever receive that title again.
1/5
TrustpilotI would give 0 stars if that was an…
I would give 0 stars if that was an option, you don't turn up to appointments at the correct time, then you decide ro cap the gas leaving us un the freezing cold all night with a young child with no heating and nothing to cook on as we have a gas cooker, if you did your job and turn up when you give ys the correct time you would have got access, some people work and when you arrange a time we ecpect yoh to turn up unless you advise otherwise.
5/5
TrustpilotI live at 16 Thornbury last Wednesday l…
I live at 16 Thornbury last Wednesday l had a workman to repair my fence his name is Brian I found him to polite helpful the did was excellent I would recommend him any time
Agent replied · 11 June 2024
Good Afternoon,Thank you so much for taking the time to leave this 5* review. I will make sure this gets passed on to Brian. Thanks again - JW
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