Trusted Agent profile · Dorchester
★★★★★
1,736 reviews across 3 platforms
Halstock Street, Poundbury, Dorchester, DT1 3FW
ZeroC Places for People's office in Dorchester, at Halstock Street, is rated 3.0 out of 5 across 1,736 reviews on three platforms, including 19 Google reviews rated 2.4.
19
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,715
Reviews on Trustpilot
Business-wide
Every review we hold for the Dorchester office, from every platform, shown as written. First names only.
1/5
TrustpilotThey helped ruin my life....
They helped ruin my life..... Made a bad situation worse..On top of that they didn't address issues I had in my flat .....one substandard heater to heat the flat.....damp and leaks from above frequently.....they made my life hell...
Hello,We are so sorry to read this. Please email us at customerfocusteam@placesforpeople.co.uk with the details of your complaint so the team can look into this for you.Many thanks - JW
5/5
Trustpilotthe operator on the phone was polite…
the operator on the phone was polite and cheerful she kept apologising because her computer was slow the 2 workmen that come got on with there job with no fuss very pleased
5/5
TrustpilotRegan has been amazing through out
Regan has been amazing through out, she has kept me informed and made this whole process less stressful. I am very grateful so massive thankyou to regan Spence
5/5
TrustpilotChanging appointment time
Changing appointment time. 01/10/2024. I only had a short waiting time and was offered the option of a call back. The person I spoke to was helpful and found a slot which was more convenient for me.
5/5
TrustpilotEveryone that I've needed to speak to…
Everyone that I've needed to speak to for my nice new home, have really gone ubove and beyond to help me,Fantastic people.
Good morning Mr Farley,Thanks so much for the feedback!We are so glad to hear of your positive experience with places for people and hope you enjoy living in your new home.Many thanks-Sasha
5/5
TrustpilotRang on Friday and spoke to a gentleman…
Rang on Friday and spoke to a gentleman who was so polite and really listened. All the people I have spoke to at Places for People have always been professional and very helpful!!!
Hi Lisa,Thank you so much for taking time to let us know the gentleman you spoke to on Friday was really polite and listened to you and it's great to hear that you have always had this experience.It's so nice to hear when we get things right and we definitely want our customers to go away feeling valued and that we have helped get things sorted. Thank you again and have a nice evening. Kind regardsNC
1/5
TrustpilotFake indignation, secret discussions and a denial of natural justice used by Places for People managers in Preston to render me persona non grata...
Believing I was acting as a decent, conscientious resident, in March 2019 I complained about the appalling state of communal area at the rear of my ground floor home which began to resemble a junk yard as residents left all manner of items there. As per usual with Places for People (PfP) managers things dragged on and in September I initiated a discussion with the Place Manager to discover precisely what rights tenants had in relation to communal areas. The manager seemingly viewed ill-intent in my questions however, closed down the ‘discussion’ and refused to engage any further. In response I made a formal complaint in the belief that officials are accountable to rent paying tenants.Weeks later, in December, a drunken neighbour knocked at my front door subjected me to vile verbal abuse on my doorstep telling me to “f*** off”, which Greater Manchester Police logged as a “public order offence”.This prompted senior PfP managers to act. Putting two and two together, they completely got the wrong man. The digital audio recording I’d captured of that incident proves beyond a shadow of a doubt that I am the innocent victim and that my neighbour is guilty of anti-social behaviour, as indeed the Places for People Tenancy Enforcement Manager clearly recognised.I should point out here that I am 73-year-old man and my anti-social neighbour is a good deal younger and burlier than me.However this crucial fact was unknown to plotters in Preston as they began to hatch a secret plan to not only end that discussion about communal areas but to freeze me out altogether, as I would soon discover. This was achieved by using fake indignation as the basis of a complaint against me, arranging secret meetings of which I had absolutely no knowledge and then arbitrarily banning me from contacting PfP officials other than my ‘designated single point of contact’ for a whole year, until January 2021.All this was not only done in secret but I wasn’t even granted any opportunity to state the facts or defend myself. Essentially I’d been rendered persona non grata on the basis of a kangaroo-style court secret hearing that found me ‘guilty’ without my either being informed of the ‘charges’ against me or given any opportunity to defend myself. This is how totalitarian despots and dictators behave, yet this is how managers at Places for People in Preston behaved in order to freeze me out and silence me. I appealed against this decision of course but my appeal was summarily dismissed, so I am now taking my case to the Housing Ombudsman service in my quest for some justice. Interestingly the senior manager who dismissed my appeal not only revealed the “confused” and chaotic scenes as PfP managers scrambled to banish me for a whole year but he also named those involved in the underhand, cynical moves against me.I am now taking my case to the Housing Ombudsman service because PfP senior managers and their dutifully obedient underling ‘yes’ men and women clearly have no concept of justice or fair treatment. Not only have they trampled underfoot their own Customer Service Charter but they have breached both the Behaviour Policy and seemingly have no understanding of their legal obligations under the Equality Act 2010.PfP’s Customer Service Charter for example pledges “we pride ourselves on excellent service at all times”, will uphold “visible and transparent service standards”, “regularly tell you how we are performing”, while “listening to you” and be “respectful, courteous and honest”. Yet there was certainly no ‘excellent, visible and transparent service’ here, nor any evidence of ‘listening’ or any ‘respect’ or ‘courtesy’ in the way this matter was handled. Yet all these worthy pledges have been unceremoniously trampled into the dirt by arrogant PfP managers.My hope now is the Housing Ombudsman service will deliver the justice I have been so callously denied by hard nosed, arrogant PfP managers.Alan O’Day Scott
4/5
TrustpilotLove the flat
Love the flat, area is perfect for me. The process was very easy. The lady who assisted me in the application, viewing, etc was great, very helpful. Repairs done efficiently. The only downside is the state of the flat, even though I got £100 B&Q vouchers it’s nowhere near enough to sort the flat out. Not one room was presentable. I will get sorted it’s just going to take time, but I’m going to be very happy here
1/5
Trustpilotscammers
scammerskicking out people to just send them to council where it addresses still to them ......is scam and very disgustful play but hackney council mobs behave and are corrupt with places for people for years no disgust scam and racist game BE CAREFUL FROM THIS SNAKE SCHEME DEAR PEOPLE
Hi Angeliki , Thank you for taking the time to give your feedback. We are sorry that you feel this way. Please be assured that we are continually striving to improve our services for customers. Warm regards, Francesca from the Customer Involvement team.
5/5
TrustpilotThey have Amazing customer service
Good afternoon, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Kind regards - MG
4/5
TrustpilotPlaces for people are a fantastic…
Places for people are a fantastic housing association however the only downside is that they don't upgrade their properties much. If you need a repair though they are pretty quick to respond and very friendly 😊
5/5
TrustpilotToday I went to view a property at…Louis le Prince
Today I went to view a property at Louis le Prince and the housing manager Tom , was brilliant he answered every question I asked made me feel valued and that what I was asking was important. His knowledge of the building was great to . I never felt pressured to make a decision and he verbalised that he understood the enormity of the life decision I was making . Great Guy all round 👍👍👍
5/5
TrustpilotExcellent company to deal with
Excellent company to deal with, they have always respond to all of my queries even as an applicant. And recently when I was contact for a property Kerry the staff member who dealt with the offer was so helpful and friendly.Thanks
HelloWe really appreciate your great review, glad to hear you had a great experience with us, we will pass this on to Kerry.Kind regardsMS
1/5
TrustpilotMickey mouse administration team
Can't even keep a direct debit up and running for rent! Then they ring me for permission to set it up again taking no details it's just a idiot administration company. The worst company I have ever dealt with in ages!
HelloWe are very sorry to hear of the issues that you have experienced. Please contact us via the Customer Service Centre, or at customerfocusteam@placesforpeople.co.uk to discuss this matter further.Kind regardsMS
5/5
TrustpilotThe housing officer lia went out her…
The housing officer lia went out her way to maksure we had everything we needed for mums new home and explained everything clearly to us.
Hi Daisie, thank you so much for the positive feedback. I am glad to hear you and your mum have had a good experience moving into your mums new home! Kind regards - MG
5/5
TrustpilotTo protect the environment, we must feel responsible and take care of our family, and feel responsible for maintaining the houses you live in and try to maintain and care for it.
Hello, the only thing I can say about you is, according to my experience, you always had and still have the best service in any situation, I thank you for your humanitarian service and behavior.Kind regards⚘️
5/5
TrustpilotTom barraclough
Hi Tom,The move went really well thanks to your professionalism and the way you made everything so smoothly, we are over the moon with our new home and I would definitely recommend places for people to anyone Thanks againNeil and Deborah
Hi Neil & DeborahThank you for the 5* review. We love a success story!All the best in your new home.JG
1/5
Trustpilotdamp report
slow at doing repairs
Hello Glen, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerhub.complaints@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - JO
4/5
TrustpilotI love where I live
I love where I live, I’ve had no issues.. but I do feel that the rent went up to high last year, and I’m a bit worried how much it will increase this year
5/5
TrustpilotRegan Spence
Regan Spence was our lettings manager and she was extremely kind and helpful. She answered any queries we had and really made us feel comfortable. We are extremely happy.
5/5
TrustpilotFriendly, helpful and courteous
Their staff are really friendly and courteous. They are really helpful and happy to help you where they can brilliant housing association can’t fault them. Once offered the property the sign up process is quite easy and straight forward.
Good Afternoon,Thank you very much for leaving such a positive review.Many thank - JW
5/5
TrustpilotAfter I was offered my flat
After I was offered my flat, I was a little nervous regarding how smoothly things would go, but i was pleasantly surprised, everything from the paper work to the viewing and signing for the flat went fantastic, and all of this was helped by the very friendly staff. I am extremely happy with my new flat and the condition of the flat was spot on. thank you for helping to make my transition easy and stress free.
5/5
TrustpilotAlways helpful and polite
Hi Mr Brown, thank you for taking the time to leave us a review! Our team appreciates your feedback. Kind regards - MG
5/5
TrustpilotCustomer service
Have been in contact with your repairs department and delighted with the help i have received. Have been with places for people many years and have always found your assistance first class.
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