ZeroC Places for People Dorchester reviews

★★★★★ 1/5

Trustpilot

No bins emptied for 3 weeks

No bins emptied for 3 weeks, reported multiple times, we have sofas, rats, food everywhere, 2 fire doors have been broken for over 5 weeks now, the car park security gate has been broken for months, i could go on, they happily take your money, but take a very long time to fix things...if they ever do

David · 20 October 2024

★★★★★ 5/5

Trustpilot

Vouchers were given for electricity and…

Vouchers were given for electricity and food was able to print and use the vouchers The staff were helpful and were able to deal with me in a pleasant and effective manner returned call within the day

Max · 23 January 2023

★★★★★ 1/5

Trustpilot

Been left without power in a flat for 4…

Been left without power in a flat for 4 days. Fridge Freezer defrosted no heating or hot water no lights complete darkness and silents, just terrible. Got told engineer would reconnect me today waited all day and just nothing still have to wait another 24hr. But when police ask housing a engineer comes out in 30m or less and tuners it all off. But now I need it reconnecting and 4 days later and I'm sitting waiting, been told use a candle despite living with focal onset and grand mal epilepsy that's just lovely and safe nice grand mal seizures unconscious in a property with no power that's my life in a places for people property lovely.

Chris · 28 June 2023

★★★★★ 2/5

Trustpilot

Living on my nerves

I have been in my property for just over a year now. It was a new beginning for myself due to ill health but unfortunately my new beginning turned into a living hell with no one to turn too as my housing officer totally useless . This association's seems to have no control on what's going on here. There policy on one pet only isn't working there are people here with more than one dog and there big dogs my son-in-law been bitten by one . My dog is small and the stress of trying to get him out without one of them going for him is awful. I constantly live on my nerves waiting on him being attacked.What was a beautiful building the kids who live here slowly destroying it front door paint off it. I have to live with the smell of cannabis really strong as you walk in to our area also when my windows opened in living room it's smells terrible with the stuff . It has been mentioned but reply to that was they can only deal with it if there selling it and police involved. Honestly biggest mistake I have ever made was coming here I have totally gave in no point complaining your made out to be the one with the issues yes I could move but who would want to live here. You really need to sort out alot of issues as school holidays are here again and yet another summer hell to be had including stones being thrown at my windows just to upset my dog

Jill · 28 June 2023

★★★★★ 1/5

Trustpilot

PFP worst housing association worst housing association

PFP worst housing association ever.Had 4 years of bullying by other residents.LGBT hatred.When we viewed this property 4 years ago 2018 we were told this place was LGBT friendly, although hesitant because the place was in a disgusting state we accepted.The bungalow was brown through a elderly resident smoking and was in a bad state.Being the only property on offer at that time due to our disabilities we accepted.2 months after moving in the problems started, harrasment, because we were two ladies and one because one of us had changed over from male to female.WE have had our dustbins put up against our door, rubbish bag left on our front doorstep. Garden furniture broken. Plants destroyed. Dog faeces and urine on our doorstep. Burgled and car stolen. Verbal abuse about our sexualiry.Contacted PfP to speak to the site manager in person and wouldn't put us through and phone put down. When it comes to repairs repairs refused been told to get an handyman.Absolutely the worst housing association I have ever come across.Uncaring, not very sympathetic.My advice to anyone is steer clear of this company, go elsewhere if you are looking for a property.

Kimberley · 22 June 2023

★★★★★ 1/5

Trustpilot

"places work when they work for…

"places work when they work for everyone" more like we will bodge the job and then scarper,what an absolute disgraceful landlord my experience with the company has been a nightmare they don't care about the tennents they only care about taking your money even if that means leaving a tennent in a damp and moldy home in which one of them has a medical condition and not having a record of the complaint oh and someone raised it as an official complaint and won't tell you the outcome and then continue to blame the surveyor the amount of home possessions that I had to bin.... oh and let's not forget that they're now still renting the said damp and moldy property to someone else I feel sorry for them I'd run as quick as you can!

Pebbycat · 22 June 2023

★★★★★ 1/5

Trustpilot

Never have I rented off such a terrible…

Never have I rented off such a terrible company,have problems with noise but need to record yet I live 30ft away from a busy main road and can't record nothing,yet she can keep making complaints and letters keep getting sent to the block through her lies,also waiting since 2022 for 1 composite board for my balcony which your guys broke....can't wait for sage to take over you are a joke of a firm that sends letters instead of actually investigating said complaints....laughable you should be struck off from managing any propertiesI am currently looking into legal help with both matters of neighbour and yourselves through the local ombudsmen

Leigh · 22 June 2023

★★★★★ 5/5

Trustpilot

Lauren Robinson

Absolutely amazing customer service from start to finish. Lauren was beyond helpful; really made myself feel at ease about the whole sign up/ viewing process. Couldn’t fault Lauren at all! Thank you once again Lauren, I truly appreciate everything you have done and I look forward to my new home!

Shannon · 3 March 2021

★★★★★ 1/5

Trustpilot

Everything that is bad about a landlord…

Everything that is bad about a landlord is PLACES FOR PEOPLE,.......... TREEBYS CLOSE, BURTON, CHRISTCHURCH, DORSET IS THE PLACE OF THE FORGOTTEN PEOPLE, well as long as they get your rent........they don't give a damn about the living conditions people endure in the homes they provide, so called kitchen couldn't accommodate a washing machine due to useless workmanship would not fit in the designated place, female operative took out an outside tap to fit the mentioned washing machine, as space was not big enough for it because of pipes obstructing it's due to the outside tap, a year on I need a tap to keep expensive garden looking good, female operative was skillfully cleaning gutters in my vicinity, on asking her are you fitting tap today,having waited all day for them to do the job, she cockily said no we ain't fitting it, and promptly blames me for the tap she took out, excuse me kitchen wasn't fit for purpose, PLACES FOR PEOPLE have no concern or duty of care for there tenants , be warned if you are are old and frail they will do NOTHING for you, there phone operatives, are cocky, curt, rude, on the whole With A few exceptions, and I reiterate there workman woman, are a joke, but the joke if you are one of there tenants is on you , USELESS avoid if you can I implore you......

Johnny · 20 June 2023

★★★★★ 1/5

Trustpilot

Stay away from places for people properties

I have been in touch with places for people since last year about having a bus stop outside our balcony which the developer put before the building was up this is what the local council told us and we viewed the property the hording was still up and a building site and didn't think there would be no issues we have to put a privacy screen up out of own money we have school children chuck rubbish into our balcony and the noise is unreal you can hear people having conversations outside and every car go past I feel like we have been missold this property I would like to add we even got in touch with CEO of places for people and still nothing has changed

Dave · 20 June 2023

★★★★★ 1/5

Trustpilot

Collapsed outside wall annoying

Have been waiting since October 2022 for PFP to remove bricks and rubble from a wall that collapsed during a storm. This was a new wall, original collapsed February last year bringing down 3 fences. In spite of requests with photos nobody has arranged to take away the bricks adjoining to where I live with my disabled husband. It's an ugly scene and must now surely be a health and safety issue. Majority of staff are helpful It's just the management not arranging contractors to do the work.

Moira · 11 June 2023

★★★★★ 1/5

Trustpilot

Broken intercom

The original complaint was raised in February and I am now on my fifth failed appointment have complained and emailed the area manager about this and another matter of used syringes and rubbish being left in communal areas with no reply even though there is a company policy to reply within 3 days. Absolute shambles when it comes to getting anything done.As of June 5 we now have a working intercom But the door does not lock The people running these properties should be fired asap They are incapable of running it The complaints procedure is nonexistent

Nick · 9 June 2023

★★★★★ 1/5

Trustpilot

Disappointed and let down by Places for People

I am totally disgusted by the maintenance service places for people provide!! I have a nest of rats in my pipe outside my bathroom (which is blocking my toilet) and PFP maintenance dept have cancelled the appointment three times for someone to come out to place a rat blocker in the pipe. I was told over a week ago that a company would phone me to arrange an appointment for them to come out to resolve the rate problem! I have requested a manager several times to contact me and no one has, this has been going now for 2 months... This is a health and safety issue, but they don't seem bothered that the rat problem could turn into a infestation! I am seriously thinking of complaining to the director of places for people!

Susan · 8 June 2023

★★★★★ 1/5

Trustpilot

SERVICE provided

8 Applications in 14 months all been refused . We both working and still we ain’t got chance to get accommodations in Places For People System of apply for house is crap as well. There is a few more things that I would like to say but just can’t due to circumstances .

Christopher · 9 March 2020

★★★★★ 3/5

Trustpilot

Very reluctant to do repairs

Very reluctant to do repairs , waited about 5yrs to get a bit of fencing repaired, will probably have to wait longer to have a deterioting concrete patio repaired, All you get is , it's on the fencing programme, or it's on the concrete programme, but they don't tell you how long their programme is !

Mr · 22 October 2024

★★★★★ 5/5

Trustpilot

Nothing.Electrion was brilliant did his…

Nothing.Electrion was brilliant did his job to a excellent standard.

Dennis · 19 September 2024

★★★★★ 1/5

Trustpilot

Absolute joke of a company

Absolute joke of a company, can't wait for the contract with sage to finish. When they make a bit of effort they'll put it on Facebook to make it look like they've done something but they don't actually enforce rules if it's easier for them to ignore, even the zero tolerance rules. Try get in contact with them and they'll keep transferring you to somewhere else, even transferred me to sage, when sage are paying them to do the things I've been complaining about.As expected a generic reply asking me to message customer service, why don't you check your emails?funny that you reply to public complaints so quickly but can't reply to emails.

C · 5 June 2023

★★★★★ 4/5

Trustpilot

Everything was ok just simple things…

Everything was ok just simple things needs to be improved , when I ask what kind of neighbor's we have Tom couldn't say he didn't know anything about and when we got the peace of paper to call the gas the number wasn't valid so need to be updated and bit more professional

Mrs · 21 February 2020

★★★★★ 5/5

Trustpilot

I think all the negative reviews on…

I think all the negative reviews on here are unfair, biased and quite frankly not necessary! To many emotionally unstable people. Quite happy to take the keys, agree the tenancy agreements. Next minute dodge paying rent, stall and make excuses time after time. PFP have been loyal, fair and very understanding throughout the lockdown periods. Extending and going beyond government milestones in respect to eviction bans. PFP willingly going out of pocket to support its tenants in a time of need. Allowing breathing space and payment plans. The average person won't rate the experience as 5/5 as you would expect.. This is most probably due to a breakdown in personal relations between the tenant and PFP. To many times people pushing boundaries Enough is enough! Take responsibilities. If you cannot afford the rent, surrender the tenancy and mitigate costs for all parties and stop complaining on here. Rate the overall experience fairly.

Chris · 2 June 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking the manage the …

Absolutely shocking the manage the properties for sage housing and now for 4 years the whole row have been bullied and harrased by one neighbour and still nothing done. Evidence gets lost they go through that many staff we are constantly repeating ourselves to new people who still don't do anything. They say they will ring you back within 2 working days that doesn't happen unless you make a formal complaint and they ring you back only yo get that complaint closed. Avoid at all costs

Starr · 22 May 2023

★★★★★ 1/5

Trustpilot

Needs shutting down

Not even one star shocking housing association only been here since Saturday there filthy who put a stop tap on the front of a cupboard door in a box so you can't get a washing machine in have to put my fridge freezer in the dining room. Holes everywhere for insects to get in they are disgusting do not rent of these people only interested when there chasing you for rent. I'm moving out soon as l can can't get a cook in because washer is in the way.

Sharon · 15 May 2023

★★★★★ 5/5

Trustpilot

Craig the plumber and Matt the electrician!

I had a plumber attend my property (Craig) he was so helpful, I had a worried little girl here and he went out of his way to get her a video of the loft to show her how safe it was! He went above and beyond and was very thorough! Explained everything and has gone out his way to help raise jobs for me! Also Matt the electrician came round previous, to Craig and made sure to show me pictures and proof that there wasn’t a leak like I thought! Both extremely friendly and happy individuals it’s nice to not have a grumpy builder! And even better when they help reassure a very anxious little girl!

Ebony · 13 May 2023

★★★★★ 1/5

Trustpilot

Avoid very strange people

Wow 😮 strange peoples, don’t log any interactions - either agreements by email or telephone so constantly have to explain everything from a new customer perspective 14 months in. This company must have demolished a Brazillian rainforest on their own sending out unnecessary paperwork requesting contact on same issues repeatedly. Every different person there as zero knowledge of what each other has done so expect many duplicate letters about old issues even long ago resolved ones. I’m left beyond understanding how they even function at all all I can say is they are Strange 🤷🏼

Caddy · 10 May 2023

★★★★★ 1/5

Trustpilot

Horrible customer service

Horrible customer service! Supposed to be getting a new kitchen fitted as mine is beyond repair. Reported in April. Was supposed to be fixed in July, emptied kitchen out and booked day off work, only for them to show up saying no parts were ordered! Had it rebooked for today, again booked a day off work and emptied kitchen, text message saying rebooked for December, parts unavailable! Lost so many wages now and fed up.

Kirsty · 25 September 2023