ZeroC Places for People Dorchester reviews

★★★★★ 5/5

Trustpilot

Lauren was very patient with me and my…

Lauren was very patient with me and my children viewing the property and taking time to think about whether the property was right for us she was very understanding about the time taken etc I think the new way of signing up a tenancy is great.

Jenna · 2 September 2021

★★★★★ 1/5

Trustpilot

Anti social behavior/ outstanding repairs

After having read a lot of the reviews on here it seems I'm in the same situation as many others. Not even sure where to start to be honest. I've been having problems with anti social behavior from my neighbours for over a year now with very loud music day and night. Followed Cotmans procedure by sending in recordings only to be told that the music isn't loud enough even though my local council have confirmed it very much is. Finally a letter was sent to my neighbours but the issue continued and I had to complain several more times until another letter was sent and that was all Cotman seemed willing to do. They have basically sent a clear message to my neighbours that they can do what they like as there will be no consequences.Really can't see why it clearly states in my tenancy that anti social behaviour won't be tolerated when quite clearly it will be very much tolerated. The issue then worsened and my neighbours son became verbally abusive towards me and they started throwing rubbish and cigarette ends into my garden. Once again I did not retaliate, I just sent in pictures to Cotman as instructed to do so. This time a housing officer attended their property to speak to them in person but my neighbours made up false allegations against me with no proof whatsoever purely to deflect the issue and Cotman have basically said they can't do anything more. If you have an issue and follow the proper procedure in an adult manner it gets you nowhere. Funny how my complaints wouldn't be investigated without providing plenty of proof but they can say what they like with no proof and the issue against them gets dropped! Quite clear it's just too much time, money and effort to actually deal with it properly. Also I have many outstanding repairs ranging from rotten windows which don't even close properly leaving over a cm gap and which get bad mould around them to a bathroom floor which is sinking. The windows clearly need replacing as you can't repair a wooden window frame that has warped and no longer fits properly but I've been told there is zero chance of that happening. My bathroom floor is apparently not an emergency either even though after inspection I was told to be very careful as the floor could collapse but is a two month wait for it to be repaired. Furthermore because my existing floor has to be ripped up to access the repair I have been told that I will need to pay to replace the floor afterwards. How is that fair? The man who inspected it said the damage has not been caused by anything I have done just poorly fitted floor boards so my floor being ripped up is due to a building error and in my view a new floor should be laid by PfP/Cotman. I feel very let down by Cotman/Places for people and wonder why I even pay my rent which increases every year when nothing seems to be included. I am seriously considering going higher to the housing association Ombudsman/local press and local MP as when you contact customer service you get no response anyway.

Vicky · 1 April 2021

★★★★★ 1/5

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I WILL NOT EMAIL YOU AGAIN.DONT SUPPOSE…

I WILL NOT EMAIL YOU AGAIN.DONT SUPPOSE ANY HUMAN READS THESE DISGUSTING REVIEWS!!

Julie · 29 September 2026

★★★★★ 1/5

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I feel it is my duty to share my…

I feel it is my duty to share my negative experience with the housing association. In my time living in one of their properties, I have encountered numerous issues that have gone unresolved despite repeated attempts to bring them to the attention of management.First and foremost, the maintenance of the property has been subpar at best. There are ongoing issues with water leaking making the property health and issue unsafe and despite multiple complaints, the housing association has not taken any action to address these concerns.Furthermore, the communication from the housing association has been consistently poor. When trying to get in touch with management to address issues or ask questions, I have found it difficult to reach anyone or get a timely response. This lack of communication has made it nearly impossible to get anything done or make any progress on my concerns.To add insult to injury, the rent for the property is much higher than what I believe it is worth given the state of the property and the lack of attention to tenant concerns.Overall, I cannot recommend this housing association to anyone seeking a quality living experience. The issues I have faced have made my time here miserable, and I urge anyone considering renting from this association to think twice before doing so.

Rositsa · 2 May 2023

★★★★★ 1/5

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I didn’t want to even give one star but…

I didn’t want to even give one star but had no choice!Dreadful company to deal with. Had workmen around 5 times to take photos and assess damage (what a waste of their time). Still nothing sorted since September. The leak has caused damp and mould, wrecked the flooring and lifted the floorboards and is an accident waiting to happen with my elderly dad. Have rung up and spoken to various people including a Julie and Amanda who have never rung back when they said they would. When you ring up there is more than one Julie and Amanda! Anyway I have just called again and hopefully will be sorted.

Karen · 27 April 2023

★★★★★ 1/5

Trustpilot

If I could score below 1, I would!

If I could score below 1, I would!We moved back in Ocotober 2022 and we still have outstanding issue that they are unable to fix. We had damaged flooring which we raised the day we moved into the property,which they tried blaming us. We are unable to use our garden because it is flooded. Our shed is also sinking at the back. The standard and quality of the house is shocking. Don't even get me started on their Aftercare team, not sure what their job is but it certainly isn't to help or advice their clients/customers which is us! Would never buy a house through them again, certainly wouldn't recommend to anyone and because of our experience and our house we will be moving within a couple of years.

Sophie · 26 April 2023

★★★★★ 5/5

Trustpilot

Plumber Mick( Plungington) 😁

Had a leak in my bathroom loo 🚻 and a nice plumber called Mick came out. He was on time, very polite, knew exactly what he was doing A pipe needed replacing and he sorted in in no time.Thank you Mick 😁 ( Plungington Rd) 👍

Chrissy · 7 August 2021

★★★★★ 1/5

Trustpilot

Vile disgusting company

Vile disgusting company. My ceiling is about to fall in from a leaky roof. There is mould. The flat was in the condition of a crack house when it was let to my sister. £1000 worth of carpets ruined. They say there roofers cant go on a roof!!!!! roofers that cant work dec-march because its "too slippy" bless them, maybe time to find some competent work men, what kind of roofers dont work dec-march, its prime roof damage time. Woman on the phone told me "our workers health n safety comes first" i asked her "what about my health n safety as a tennent" to which she could only keep replying how her precious roofers cant go on a roof in january. I asked her can i hold rent and get my own roofer as i could get on booked in asap, obviously that was a no

KB · 12 March 2021

★★★★★ 1/5

Trustpilot

Any chance of snagging completion?

EDIT: Needless to say having emailed as per their feedback to this post - no response after 2 weeks. Utterly useless!!!I’m a places for people home owner and have lived here for 2.5 years. Still trying to get snagging completed and some is done but “Aftercare” has gone dead, emails not answered since September 22 and phone number just rings. General customer care can’t help, shared alternative phone number that doesn’t work, meanwhile I’ve paid a fortune for a house that still isn’t properly finished. Shambolic

Nic · 18 April 2023

★★★★★ 2/5

Trustpilot

I’ve been here 11 years and badly need…

I’ve been here 11 years and badly need a new kitchen, you seem to have to die or move out to get one. The guttering is never cleaned unless you phone up and ask. The windowsills need painting. The estate is a mess, it was always clean when we had a caretaker, now we have rats.

Mrs · 25 September 2024

★★★★★ 3/5

Trustpilot

Room for improvement

Room for improvement There has been an improvement in the time taken for repairs to be acknowledged but we need some way to report antisocial behaviour and things such as outside doors being regularly left open, thus compromising our safety.

Marian · 25 September 2024

★★★★★ 1/5

Trustpilot

association NOT interested in ANTI SOCIAL BEHAVIOUR

I cant get sleep. Iam missing days at work. I can not get in and out my house with out feeling unsafe fighting and arguing DAY AND NIGHT from their tenants to the point I have to lock myself in my house all im told is NOTHING WE CAN DO. just phone the police. my mental health is suicidal. I told them this got no response was ignored they are all for the perpetrators and not the victims. endless emails endless reports round and round. more interested in rent arrears then fighting arguing tenants who ruin lives. NO SUPPORT TO THE VICTIMS AS ITS ALL OFFERED TO THE PERPUTRATORS!!!!

GILES · 16 April 2023

★★★★★ 5/5

Trustpilot

Excellent service from the Repairs Team

Woke up this morning to a cold bungalow as the heating hadn't switched on.Checked the normal things and still didn't come on.Rang Pfp at 8am and by 11am a service engineer had arrived.Sorted the problem quickly and now back to a lovely warm property.Well done PfP ! Excellent service all round.

Kathleen · 8 December 2024

★★★★★ 1/5

Trustpilot

No landscaping at Fell View, Chorley

Although residents pay nearly £5 a week for so-called "landscaping", the hedges and bushes on the Fell View estate in Chorley have not been trimmed this year. Footpaths are obstructed and some of the hedges are now 2-4 metres high. I wonder if there will be a refund for the work that is not being done any more...

Mr · 17 August 2024

★★★★★ 4/5

Trustpilot

Flat is a good size how ever I think a…

Flat is a good size how ever I think a property should be all ready before telling some one it’s there’s as I waiting 3 months after being told it was mine before I even saw the flat staff very good but repair s take very long time to get done

Ms · 25 February 2020

★★★★★ 5/5

Trustpilot

We’ve lived in our bungalow since it…

We’ve lived in our bungalow since it was built in 1993.We moved in on 14th February 1993.It was then called North British Housing in 1993 until it changed to Places for People.We’ve had no problems with Places for People their website is very easy to access and you can make payments, report repairs and lots more

Denise · 18 September 2024

★★★★★ 1/5

Trustpilot

Well where do i begin ??

Well where do i begin ??? Front door twisted and wrongly fitted currently been waiting 10 weeks measurements been taken now told another company doing it ( it rains in ) so you can imagine cold air when it was minus 10... needed 3 radiators they came to do 2 now heating system full of air bleed valve knackered rad needs changing been going on weeks .. back fence smashed to bits because 15 Yr old and rotten told we only taking panels away not replacing???? My house would be wide open to be robbed.... have escalated at least 2 complaints to stage 1 or whatever they are total waste of time .. give 2 different dates for rads , was told yo wait in all day for door no one came phoned up was told reception made a mistake.... unbelievable and I have not good health and sick to death of phoning them so now I give up ... if you get offered a tenancy DONT TAKE IT ..

Ste · 4 April 2023

★★★★★ 1/5

Trustpilot

Repairs and maintenance

Been waiting on a new fence for nearly 4 yrs, supposed to start today but as yet nothing,stating you need to be at home for external fence repair, when there's a communal garden one 30ft away that has been done at drop of hat,all about the profit as nothing gets put back into upkeep of their properties,most windows on estate over 25 yrs old,double glazed units condensation. If you've bought house like my mother there's a £140 per month min service charge,as a person who works in the housing sector I can honestly say the way this company is run is a shambles.

STEVE · 3 April 2023

★★★★★ 1/5

Trustpilot

Outstanding repairs ignored for YEARS…

Outstanding repairs ignored for YEARS at a time.Talking about roof leaks, damp and mold issues..The social housing regulator is now involved and yet i get a call yesterday saying that my repairs have have to be postponed again as they are busy.However, they never seems to busy when they put the rent up each year.

Andrew · 3 October 2024

★★★★★ 1/5

Trustpilot

My grandparents had been tenants since…

My grandparents had been tenants since the early 90's, their son lived with them for 20 years, my grandad passed in 2020 and my nanna 4 months ago, pfp within a week of her passing were trying to get my uncle out of the flat because of the "extra bedroom" they are a disgrace.

Tracey · 18 October 2024

★★★★★ 2/5

Trustpilot

Rent Refund

I have asked for a Refund of rent overpaid by me.I have provided details of my HSBC bank account ie Sort Code and Account number. In addition a photo of my bank card.Now I am being asked for a Bank statement!I am 76 years old, have suffered Recent Amputations to my foot. I suffer from Angina.My bank is over a mile from where I live.Why am I being treated in this manner?If I was In debt to you yo would be taking me to court!?RegardsRoy J Haworth.

Mr · 31 March 2023

★★★★★ 1/5

Trustpilot

P4P - incompetent at every stage of customer interaction & poor service.

I wouldn't advise buying a property from Places for People. The build quality on the home I bought is poor - this despite the development being in contention for a house development award. Granted, the homes on the development are pretty. However everything else is dreadful. Almost everyone on the development has a long snagging list that has mostly gone ignored. The list of complaints is too long to list here, but here are a few of my snagging items that stand out:1. Boiler not working when moving in.2. Ditto for dish washer & cooker top - all installed by P4P.3. Front door can't be locked. Luckily I live in a safe neighbourhood. P4P say they have ordered replacement parts ("oldest excuse in the book") but that was over 6 weeks ago. 4. Back door to the garden can't be opened. 5. I count over 24 items in the house where there are scratches/dents/paint marks. Despite this being a new build, clearly second hand parts were used in construction of the home. New build should mean everything is new in the home. I don't want to look at scratches or dents that were inherited somewhere else.I imagine if I get a response to this, someone will say "have you written to customer services etc" but P4P don't respond with any urgency to communications from the residents and the response is always the standard "we are getting round to it." Hopefully whoever in P4P reads this will either care about an aggrieved customer, or have the initiative to escalate it to someone who has the authority to get things fixed. It's not just the service that is appalling. The obtaining of gas certification clearance was dodgy. Their sales team issued threats approaching completion - this despite the house being handed over more than six months late.P4P is one of those companies that concentrates on the product looking pretty, but little else. A kind of annoying complacency. They made the sale, have my money, and essentially don't give a damn about my concerns now. Even the turnover of staff is high which tells you that there is something toxic about the company. One last point... Isn't it bizarre this company has no middle of the road reviews? The negative reviews resonate with my situation, and clearly those are written with more of a personal flavour. And, unsurprisingly, the 5 star reviews look fake. Tread carefully with P4P!

Nicholas · 30 March 2023

★★★★★ 1/5

Trustpilot

The most unhelpful company for issues with neighbours.

I have been trying and trying, begging and pleading with p4p to do something about the noisy, nuisance neighbours upstairs, the council refuse to help saying its p4p issue and p4p just fob me off with a generic reply and tell me to go to the council. I've been complaining for over a year now and even mentioned that I have mental health difficulties which are exacerbated by noise and sleep deprivation, however they STILL refuse to step in and help. I don't even know what it would take for them to take action. The neighbours upstairs play loud music from 9pm to sometimes around 4am, but they just won't help. Useless.

Kay · 29 March 2023

★★★★★ 5/5

Trustpilot

Donna - Customer Services Centre.

Donna from the Customer Services Centre was absolutely amazing, what a lovely lady! I called up today to ask some difficult to answer questions and she was so informative and professional. Such a friendly person and I even had a little laugh, for me that shows great customer service skills. What a credit to the talent of the customer services team and Places for People. Thank you so much for being a pleasure to speak to and not making me feel rushed at all, i did not feel like i was calling a ‘call centre’ but rather someone who general cares and wants to help as much as they can, it was so nice considering how many calls you must be receiving in the run up to Christmas. Thank you generally so much for being amazing!

CS · 10 December 2020