ZeroC Places for People Dorchester reviews

★★★★★ 1/5

Trustpilot

Bad service

Bad serviceBad service - Complaint department no responding to emails and phone calls - ... One Year I am waiting for places for people to cut grass in my drying area --- Louise Cooper - local manager --should contact me to respond to my complaint but she never did---- very unprofessional bad service... I contacted customerfocusteam on their email as advised --- but It was waist of my time as nobody replied .... What a joke....

Michael · 17 July 2023

★★★★★ 1/5

Trustpilot

Had a gas safety inspection booked…

Had a gas safety inspection booked yesterday 16/3/23. Lost a days pay because Im self employed for the engineer not to turn up. Spoke to property maintenance this morning 17/3/23 to find out what happened to be told that the person was still being trained, they claimed a letter has been sent with a new appointment date. But surely a phone call or a text would have been better as letters aren’t getting delivered as quick as they used too. Because I lost a whole days pay waiting for the person to turn up. Me and my partner are now going to struggle paying the rent and all they done was apologised. Which shows that this company doesn’t really care about there tenants all they care about is there money, they where quick enough to ring and say that we was £50 behind on the rent last year but they can’t make a simple phone call to say that the appointment booked can’t be made.

Lee · 17 March 2023

★★★★★ 1/5

Trustpilot

I wouldn’t move into a places for people property

Absolutely disgusted can’t even get a shower because it’s broken when I moved in the floors where infested with feces off the old tenants dog my garden had white poo brushed to the side in the corner and wasn’t even picked up or cleaned there was still poo stains in my toilet when I moved in The window dropped on me because the hinges where broken iv got damp everywhere and mould growing everywhere floors are all ripping up by themselves when something knocks it and all my doors have either broke or hinges has snapped it’s absolutely shocking paying for rent and I don’t even like living here because of the company do not recommend

Jodie · 16 March 2023

★★★★★ 5/5

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What a lovely stress free experience I…

What a lovely stress free experience I have had with places for people. Mandy and Beverly have made sure everything has been ready for my move into my new home and have been nothing but kind and warm towards me. Everything was completed within 48hours of accepting the property and any tweeks to the property were dealt with swiftly and professionally. Working full time myself I was dreading the complications of moving and these ladies totally took that away with their wonderful work and caring nature. I love my new home and have contact with Beverly who still treats me with kindness and dedication to my requests. I can't praise them enough... Thank you x

Nichola · 9 November 2020

★★★★★ 5/5

Trustpilot

New and exceptional experience = happy new home

I'd never heard of places for people before and was a bit apprehensive when a property became available with them as I have dealt with some questionable letting agents in the past. I spoke to Mandy who was kind, informative and made me feel very relaxed. She made sure I had all of the information I needed as well as being patient with me when I needed to gather information. I felt totally at ease. I was shown the property by Beverly who as just as excited about the house as I was. She was safe and informative and generally a lovely person. Any issues I had she was there a short time later with a solution.. That gal gets things done! Withing 48hours the property was mine, these ladies swift and thorough work made the whole process simple and actually fitted around my working day! I can't praise both ladies enough for everything they have and continue to do for my big move. Thank you so much and keep up the good work x

Nichola · 6 November 2020

★★★★★ 3/5

Trustpilot

I have lived in Bristol under PFP for…

I have lived in Bristol under PFP for some 16 years and before they took over from Bristol Church Housing. I used to be on the Complaints panel and sat at several meetings across the region. I am a responsible tenant (Not a customer as we are referred to!!) and have never caused any concern. We had a plot of land that used to belong to a local church that has now got 6 new properties built and owned by a different housing company. We had to have fitted Electronic gates and 5 CCT TV cameras installed because of the local "Problems"!! which have been well documented and PFP have copies as do The Police AND the Local Council. A year ago after the gates were taken down and they were eventually moved (This meant we had no gates working for 6 months!) and after so many countless and fruitless complaints that have never been addressed so far nothing has being done. Since nobody is available by phone in the Bristol Office (a company Policy Change some 3/4 years ago); Nothing and I mean NOTHING gets done and we are pretty much ignored. Panel Fencing was erected to help keep unwanted visitors OUT and when this was done we told PFP they wouldn't last 5 minutes because they were a complete shambles!! They actually were up for 10 days!! This happened OVER a year ago and we still wait for them to be repaired. There are too many other things outstanding to list here BUT it was "arranged" for the Maintenance Manager Mr Hood and by our "Housing Officer Amelia blackmore to attend on the 16th October to discuss so many problems, with a view to finally getting them ALL sorted. We still await for the arrival of this visit!! with NO communication as to why this did not take place and of course the problems remain. I believe PFP have a new CEO (a lady as far as I know) and maybe she might just read this and get back to me. YOU have my details on record. Amelia does try on our behalf BUT we know where the problems lie!! and it isn't her.

Terry · 2 November 2020

★★★★★ 1/5

Trustpilot

THE WORST

Places for people must be the WORST housing association myself and my partner have been with. The customer services is absolutely disgusting. The flat is falling to pieces, tiles falling and fell off the wall in the kitchen, the bath is loose from the wall it’s an absolute hovel. The rent team hound you daily for arrears which in total is under £300 as I pay an extra £50 per month. We pay out over £500 on a PT wage and yet they still hound you for more. The way they speak to you is like dirt on your shoe. We’ve been promised an upgrade on the kitchen for 2 years it’s that bad and yet still expect rent every month without fail. Takes an age for any repairs to be done we’ve been waiting on filing for over 8 months. Do yourself a favour and look at all the other poor reviews on here and if you’re ever offered a property with them, decline it.

Mark · 9 March 2023

★★★★★ 2/5

Trustpilot

My experience with PFP

Honest review here, been with them a couple of years now. First place had fishtail infestation and left old floor in one room as a "gift" . Second place had old boiler that heats water up and refused to put a fence up as we had a higher ground so wasn't safe for the kids, plus there was no privacy from the next door. And not to forget the big chunk of ground missing out of the garden plot. The on going parking issues were also a nightmare and kids contantly playing around your car.Third and current place was a transfer, took 12 weeks of delays and no, to lack of communication of what was happening. Arrived at the property to find it wasn't unfurnished as promised this time we were told it was our responsibility to take the flooring off which wasn't left in good condition. Already delayed with moving into the property and now having to take off the flooring, delaying our move further. Property smelt mouldy, with wallpaper peeling from the kitchen walls due to the damp. Guttering not to good standard and water pouring over the edge. House still smells like smoke from ex tenants. Blinds falling apart and with a awful stench. Under the stairs has no ventilation causing damp. Boiler has been going on and off so had to get that also looked at.

Honestly · 27 October 2020

★★★★★ 1/5

Trustpilot

Absolute rubbish company

Absolute rubbish company. I'm in a shared ownership scheme with them. They've sent mea letter today to say they've increased the rent yet the can't even get the amount I own correct on their paper work. They don't "share" anything, just constantly add charges. I've been on hold for them for 20 minutes already, with their awful music playing, the message has changed from 10 minutes to 20 minutes. Absolutely diabolical company to deal with, I can't wait to be free of then

Sandy · 6 March 2023

★★★★★ 1/5

Trustpilot

Profit over people

Please dnt use places for people. otherwise known as profit over peopleI live in Newcastle upon Tyne every day I get flooded dirty water overspilling from my bathroom sink my electrical socket next to my bed is hanging off the wall as it was originally just glued on my front door is so damaged anyone could break in I have videos and photos as proof and because I dnt pay towards the rent I've been told to shut up the workmen who worked during the 1st locked down smashed valuable pictures of my wall wthl the vibration of their power tools now Newcastle is in a 2nd lockdown workmen from Leeds and other Yorkshire city's n towns roam freely from flat to flat potentially spreading covid 19

Neil · 14 October 2020

★★★★★ 1/5

Trustpilot

Myself and 3 other tenant in a building…

Myself and 3 other tenant in a building of 6 flats have been reporting a rodent infestation for 19 months.A year ago in January 2022 work people came out to repair holes to stop the rodent gaining access, in December 2022 I spotted more mice and their excrement in my kitchen once again, and a pest control officer confirmed to me AND places for people that the holes hadn't been sealed appropriately or even with the correct materials in the first place.I have had to move out of my property because I have the serious autoimmune disease lupus, so any contaminated rodent excrement or urine could potentially make me very sick or even worse, which places for people have been informed about by myself on numerous occasions.They are not taking responsibility for this and I've been informed by them that this isn't what they would term as an urgent matter, and will be sending an engineer to inspect the holes (not fix) at the property on the 27th of march by which time I will have been unable to live in the property that I rent for over 4 months, and that roughly translated implies that they have total disregard for my health, well being, and quality of life.I have no choice but to continue impose and rely on others for shelter and help when I really shouldn't have to, and the only responses I have got back from my masses of (virtually bordering on) begging emails are condescendingly patronising replies stating that they really do understand but to basically put up and shut up.(Update) 01/02/23 got in touch using the email provided (I have already used that email 3 times with with zero response but thought I'd waste my time and effort one last time) and was advised I'd get a response in 2 days. Once again nothing, I'm not even surprised.If you can avoid this terrible company at all, then please do.Update (09/02/23) still nothing from places for people, still unable to live in my home.Update (25/02/2023)Got an email stating they will not treat the issue as a complaint as it's the tenants responsibility to treat rodent infestations within their property, even though they have known for several years and have been informed by pest control that the whole building that comprises of 6 flats are completely infested so that does legally make it THEIR responsibility. They have images of gaping holes where the mice are coming from which is where they are insisting were filled in yet they are still not taking action. This company are too disgusting for words.

Andrea · 26 February 2023

★★★★★ 5/5

Trustpilot

Regan Spence

Regan dealt with my property transfer and due to her professionalism and great people skills I found the whole process stress free, smooth and simple. She was extremely helpful and very informative. Her friendly and positive attitude made me feel confident and happy with the whole process in general. She was very thorough with the process and I felt like nothing was too much trouble. I’d like to thank Regan for a really positive experience and to say that I am extremely grateful for all her help. Thank you ever so!

Natasha · 25 September 2020

★★★★★ 2/5

Trustpilot

Poor customer involvement

No customer participation, more like customer obstruction to reduce workload. Consultations carried out after decision is made to change. Information not being provided to residents. Complaints procedure appears biased and based on incorrect facts. PfP's own policies and Ombudsmans guidelines ignored.. Services being paid for in service charges not being carried out as required.

Barry · 1 October 2024

★★★★★ 3/5

Trustpilot

Im not happy regarding they way i have…

Im not happy regarding they way i have had to wait for a new kitchen and bathroom - I was told in a recent surgery that these should have been updated back in 2021 which was when i moved in so ive had alot of things wrong and this was never advised to me!

Courtney · 1 October 2024

★★★★★ 1/5

Trustpilot

Halfwits and penpushers who havent a…

Halfwits and penpushers who havent a clue how the real works in their 9 to 5 jobs... Bullying and harrassing me about a gas saftu check... Told them situation and then they threaten take further... They wont adjust to suite me at all... Cant wait to leave this dump of an house... Funny i report a repair it takes 6 months... But then within 1 month you threaten me with legal action of a gas check... Bellends

Dave · 27 May 2023

★★★★★ 1/5

Trustpilot

Do not come here

my dad lived at the loughton branch for 4 months before he passed away in december 22 all i have to say the manager absaloute waste of time she has no no respect for families we got promised lots of things to help my dad ..... but never did. my dad should have had a care plan but never did and was suppose to have been done on the day he moved in the carers didnt even know his name until 2 months in to him living there and he had epilespy i am fuming with the lack of care my dad received and on the day my dad died they didnt even bother to call me as i found out for myself on the day. i will be complaing to the head office. i would find a care home that actually helps the elderly and the unwell then this place.

Ashley · 18 February 2023

★★★★★ 1/5

Trustpilot

I have had enough

I have had enough. Something bad is going to happen and it will be on the news because a housing association like places for people shouldn't be allowed to operate in this country. I've been trapped at this property for 20 years with mice and repairs that never get repaired. I'm tired. Obviously I'm not the only one and nothing gets done about it. Places for people can just ruin so many people's lives like this and make huge profits from it. Well you know what? My life is already ruined. Now I want REVENGE!!!

Jimel · 17 February 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusting ‘company’ 4…

Absolutely disgusting ‘company’ 4 months I’ve had no sink.. 3 appointments cancelled. Was told that the first time they cancelled was because ‘they didn’t have enough funds’ then cancelled again because ‘they don’t have enough workers’. And told again today my appointment has been cancelled because there was an emergency. My son is currently waiting for diagnosis for autism and pica which is a massive danger within its self!!! Absolutely disgustin!

Elisha · 25 April 2025

★★★★★ 1/5

Trustpilot

I reported my fence and next doors bein…

I reported my fence and next doors bein blown down in the wind in feb wen next doors was standing empty by April next doors was fixed because someone was moving in and I’m was told middle of November I’m a 62 year old disabled person and think this is a joke.

Sallie · 29 October 2024

★★★★★ 1/5

Trustpilot

Places for people, should rename to places for pigs

Places for people do not ever send quality workman out to do work, only in time a long time, a bodger or a cowboy turns up, does nothing and goes off, I have cracked cavity trays and blocked cavity walls, lost thousands of pounds on ruined carpets, dehumidifiers, damp seal paint etc etc, they couldn't care less, with no concern for the terrible damp problems at Treebys close, Burton , Dorset, BH237HP, they bodge, and do nothing for anyone, places for pigs is more apt a name .......

J · 8 February 2023

★★★★★ 2/5

Trustpilot

I have had the downfall of awakening up…

I have had the downfall of awakening up one Saturday morning in early February and I opened my kitchen window blinds and I noticed that one of my wild bird 🦅 feeding Poles has fallen to the garden floor and then I properly looked and my 25foot in length and 6 feet high wooden fence was the culprit of my fence and not only the fence it had also brought my two washing lines down meaning I haven’t been to hang any of the newly washed clothing and other cotton things such as bedding sheets etc and so I tried to telephone Places For People up and there’s a answer phone message saying that because of the amount of blown down fences there’s a very long wait for the phone to get answered. So I emailed Places For People and then on the following Tuesday or Wednesday I phoned again and spoke to a person that works for P.F.People and let them know that it’ll be around about the 7th July 2020 that they’ll be able to make a start on my fence. A few weeks ago somebody came and took photographs of the wooden fence which is lying down on the ground and he also took a couple of photographs of my lounge ceiling which as been badly stained after the boiler of the flat above my flat had leaked. And that was at least a couple of years ago so I phoned PFP up and the Lady who’s answered suggested “couldn’t you make a claim on your house insurance Mr Nalty” I was blinking annoyed and that suggestion. I along with the rest of the the tenants shouldn’t have to put up with this, and then a pandemic hits the world. Places for People has now said that in 3 months I and all of my neighbours would be receiving a letter. So nowadays I have to be waiting a long time when I am drying the things out of my washing machine on a clothes horse and because my home is at the edge of a large vehicle car park and lots of people have to walk across it whilst going to the shopping area in Plungington Road or walking to By towards Brook Street or Residents walking to their homes.In January of 2020 the weekly Rental Payment wasRaised with the explanation that it’s for the Maintenance of the properties and for the outsides of the Places For People Properties such as landscaping etc. So I am gonna have to notify my good friend who I haven’t once written to him like I do regularly concerning other Government Matters because I am a fully paid member of the Labour and Co-operative Party, Sir Mark Hendrick is a good friend of mine since I was introduced to him by my other friend and former Councillor Carl Crompton who was the Guild Mayor and I haven’t told him of my Property Troubles Regarding my Wooden Fence. Last Monday a week ago today a nice young chap knocked on my front door and he said “hello I have managed to come a day earlier to the job” to which I replied “oh great you’ve come to start on my wooden fence” and reply’s “no Mr Nalty I am here to do your Lounge Ceiling because I am a Plasterer” so he’s made a good job of my ceiling prior to it being painted by either myself or someone else. Because I was told by the Plaster that Places for People doesn’t have any Painters. My Regards Mr Stephen Nalty 29 Harcourt Street Plungington Preston PR17ER

Stephen · 27 July 2020

★★★★★ 5/5

Trustpilot

My experience with Bradley & Places for…

My experience with Bradley & Places for People have been absolutely fantastic. Bradley was very professional, always friendly & polite from beginning to the end he always kept me up to speed & kept me well informed. Thank you very much Bradley.

Susan · 15 November 2021

★★★★★ 1/5

Trustpilot

Housing maintenance poor

Places for People customer service is ok but the maintenance of the housing is very poor. The exterior of my house was last painted in 2007! Despite peeling paint and rotten woodwork, I'm told it will get done when it's my turn! Surely it must be my turn soon? Also, my kitchen was fitted prior to me moving in and after 20 plus years, it is in desperate need of updating. I've had numerous leaks under the kitchen sink which has damaged the unit and I've had to cover the cabinets in fablon to make it look decent. The house a few doors down from me which is also owned by Places for People had their kitchen replaced about 5 years ago! A surveyor did come out and agreed the kitchen needed doing about the same time but since then there has been no further news. I have recently had a new bath in (due to it leaking) but their is no shower and as I'm disabled, it is really hard for me to get in and out of the bath unaided. On a plus point, they did fit a second stair rail on the stairs! All in all I feel that there is minimal effort to update the existing house stock. It wouldn't be so bad if they advised the tenants of planned works but you're left in limbo!

Georgina · 2 February 2023

★★★★★ 1/5

Trustpilot

Homeowner Management Charge

I am a freeholder but charged under ‘Homeowner Management Charge’ How on earth do you JUSTIFY this years increase.. I believe we do have an Estate Warden but so little is done for us under the guise of staffing costs, service charge accounting etc. This means nothing to us but you feel justified on an increase bordering 100%. Absolutely disgraceful.

Mrs · 8 June 2024