ZeroC Places for People Dorchester reviews

★★★★★ 1/5

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I bought an apartment in st neots last…

I bought an apartment in st neots last year in 2021 and the service charge costs 390£ per year, for 2022 they sent me an invoice that increased to 1530£... it's an old building, they never came to wash the windows , but we pay for it and the cleaning doesn't do it properly... I asked my neighbors about the service charge and they don't pay anything like that because the apartments are from the council... I called chorus and la. place for many times people to give me an explanation, but no one is able to why I had to pay £1530 for the year 2022... it's a joke

Marinel · 6 December 2022

★★★★★ 5/5

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Ive been speaking to loraine smith-more…

Ive been speaking to loraine smith-more about a property ive been lookin at for some time and the experience and response ive had with loraine is more then words could explain she has been so helpfull so polite so on point and most of all so understanding i couldnt have had or have had a excelent experience like this in a long time so thank you very much for you time an effort you have put into my work thank you loraine.

Sajid · 5 December 2022

★★★★★ 1/5

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No concern for tenants

First person had mental health issues filled his room with rubbish up all night not cleaning up after him then he undone the brakes on my bike,witch put my life at risk,now some one else moved in a few weeks ago and within days stole my bike from under the stairs and ate my food from the freezer,comes in early hours of the morning slams the front door bangs about waking everyone up and is dirty. Our support worker asked for a bike shed or something so that we could lock our bike up months ago but was told no. He is prescribed valium but takes other drugs on top so really should be monitored by staff,but this is unstaffed house he has left a lofe of bread in the oven over night,put a microwave meal on for 20minutes and melted it. Yet no one gives a toss you expect your things to be safe in the house if they done a bit of checking before they put people into a house with people who are trying to get back on track this wouldn't happen. Save up to buy a nice bike then nicked. But as long as they get their rent is all they care about not that I'm hundreds of pounds out of pocket. STEAR CLEAR.

Nick · 4 December 2022

★★★★★ 3/5

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You were very helpful but I had a…problem

You were very helpful but I had a heating engineer to sort my heating out which he did but I have no idea how it works i put it on all day setting and it goes fine then around 6-30pm it switches itself off, I should have a pamphlet so I no how the timing at works which settings mean what, the guy that came was OK and friendly but I still don't know how it works

Henry · 9 November 2020

★★★★★ 1/5

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ABSOLUTE DISGRACE OF A COMPANY.

ABSOLUTE DISGRACE OF A COMPANY.I Own a house next door to a rented property owned by places for people. February this year there fence blew down and still on going waiting for 2 fence panels. We've had to build barriers over the summer until the fence has to be repaired and in this weather they have fallen over and I have just watched there dog come into my garden and leave his waste behind. Doesnt even warrant the 1 star given to be honest

Chris · 27 November 2022

★★★★★ 4/5

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Some things still need addressing such…

Some things still need addressing such as phoning customer relations the instructions can hardly be heard, this isn't good after all not all elderly people have good hearing and after trying to hear the instructions it is sometimes easier to give up. This has also been remarked on by other residents.

Anne · 9 October 2024

★★★★★ 1/5

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Wouldn't touch a property of theirs with a bargepole

If I could give 0 stara I would Wouldn't let me put the date as it was more than 1 year ago but by the looks of recent reviews they still haven't changed I took a 2 bed flat which after a few weeks of living there the woodlice started then winter came and the damp and mould started, i had to bring my newborn son into this, despite his recurrent chest infections and asthma due to all of this and a letter from my gp places for people did nothing!!!!! Their advice was to keep windows open all day and move all furniture into the middle of the room and buy a dehumidifier, got so desperate to get out I got the local paper involved who then decided they wouldn't print the story as places for people told them they were doing everything they can 😂, when I eventually got out I had to throw so much stuff away because it was damaged by damp and mould, couldn't care less about their tenants and wouldn't take another property of theirs if they paid me, avoid avoid avoid !!!!

J · 24 November 2022

★★★★★ 1/5

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Have spent a total of 1 hr trying to…

Have spent a total of 1 hr trying to get a human to ask someone to do a sewer inspection. Still haven't got through. I work full time so cannot sit endlessly or wait for their "queue callback" system. So regret buying our house with a sewer that is still managed by a company at all especially this one. Sewers should be publicly maintained. Would've got through to someone by now if government operated. Dreadful customer service from a company that should not have anything to with my privately owned house.

EB · 21 November 2022

★★★★★ 1/5

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Homeless 17 year old.

17 year old family member lost both his parents and was left without a roof over his head. Midlothian Council suggested this was his best chance of securing his own space (he would not survive in hostel style accomodation).

Claire · 17 February 2026

★★★★★ 1/5

Trustpilot

Removed my last review …

Cheeky scam company had my last review removed, I complained that pfp let a family of 1 adult, 4 children ( 2 are severely disabled) move in to a home with an asbestos tank in the loft, which the refuse to move, myself and my kids are frozen because raidiators don't work in the bedrooms, there a numerous faulty plug sockets, smoke alarms constantly go off, toilet keeps blocking because the contractors put their plaster waste down the drains to which I had to pay for dalrod to come out and they wrote a report to pfp which has been ignored, I can't let my kids in the back garden as it's not secure and I have to pay for it, and I pay the rent on time every month and somehow I'm in arrears and they sent me a threatening text and letter saying pay up or we will evict you, I'm a criminology student so I am seeking legal council now and I will be exposing this company on my YouTube channel, I will take a screenshot of this just In case they remove this complaint aswell

S · 17 November 2022

★★★★★ 5/5

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Nikita Rowland I spoke to today 23rd…

Nikita Rowland I spoke to today 23rd February 2022 such a breath of fresh air to speak to and so helpful and explained everything that I needed from my phone call with her thanks so much Chelle Speck

Shell · 23 February 2022

★★★★★ 1/5

Trustpilot

Avoid - Rent elsewhere.

Trying to get repairs fixed is almost impossible. I reported a damp / wet wall issue in March 2022 and for almost 9 months have been left in the dark having to ring them to chase up what's happening to be fobbed off every time. When fixing a bathroom floor, the workman has cracked the ceiling in my kitchen and because of the asbestos in the plaster, nobody will fix it, so now myself and a toddler are left breathing in mould spores and asbestos dust in. You can never get through on the phone. Nobody calls you back. Online chat rarely works. Emails are ignored. I have never missed a rent payment and have always fixed small jobs myself, but when the house is wetter indoors than outside and a second winter is coming around it's very clear that as long as they're getting money from you they don't care about you as a tenant.Contacting environmental health and launching an official complaint due to this. Avoid.

Jennifer · 16 November 2022

★★★★★ 1/5

Trustpilot

PFP has gone downhill rapidly over the…

PFP has gone downhill rapidly over the years. Much better when it was North British. Takes months ( still waiting 18 months later for one repair) to do repairs.The workmen themselves seem to run this company - not management.Only got important things like a new boiler cus " the gas man workman" rang in front of me and fought my corner. Other examples of workmen ringing PFP on my behalf as well. Too many to mention but it sure pays off to make them a cuppa.Then you get the opposite- some pervert making innuendos whilst doing his job and offering to come to my house at the weekend to do work not authorised. Then txting me on my number hes given by PFP to solely let me know his approx arrival time. Asking me if id be able to clean his house as id told him it was my job. Out of order this- . Just to add I see PFP replies to all neg reviews on here saying to email this TEAMFOCUS. Well dont bother cus guess what? I have done and they dont reply .

Susannah · 14 November 2022

★★★★★ 1/5

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Is there a customer focus team ?

Posted a review on here on the 4th November regarding leaking roof and mould which the repair is booked in for February 2025 which will be 13 months after first reporting it. As anyone can see I got the standard copy and paste reply to contact the customer focus team which I found quite amusing as I contacted them before I posted the review on the 28/10/24 and have yet to receive an acknowledgment or reply . Does this dept actually exist ?

Ms · 19 November 2024

★★★★★ 1/5

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I’ve only been here for a couple of…

I’ve only been here for a couple of months and don’t feel safe in this property or this building . I am being woken up at unsociable hours because of people banging on the windows, people screaming abuse at each other in the middle of the night and teenagers running around at night causing criminal damage it’s a not a safe place and I am worried for my safety and wish to be moved out out of this building if I would of been aware of this I would have never excepted property it’s not safe and I don’t feel safe I will be making a full report to Oldham city council

Mr · 19 November 2024

★★★★★ 1/5

Trustpilot

Let down again

Again, this repair was reported several months ago, I had to take day off work and no-one turned up. On the on-line system the date (2nd) has been removed and no other date has been added I've received no phone calls or explanation why. HOW CAN YOU TREAT PEOPLE LIKE THIS

Karl · 3 October 2024

★★★★★ 5/5

Trustpilot

Good service from Places for People

Have been with places for people for nearly 5 years now and have had good service from them.Repairs especially emergency ones have been dealt with swiftly. The only area they could improve is letting customers know who their place manager is and how to contact them.

Kathleen · 17 December 2024

★★★★★ 2/5

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I have been waiting since the end of…

I have been waiting since the end of last October so nearly a year and fence , garden not been looked at or cleared repaired.i have phoned weekly and still no response from estate manager landscape it would help if we had a response email or phone call with an update

Marie · 2 October 2024

★★★★★ 1/5

Trustpilot

Been going backwards for over a year…

Been going backwards for over a year now about my bathroom floor had a surveyor round who said it needed a new floor all booked in even had humidifiers sent to me a week before to help take the moisture out I had waited a couple of months to start the work on the day it was meant to start I was up the hospital so my neighbour let the operative in he made a phone call and disappeared so my neighbour rang me and said what had happened so I was furious finally got through to someone who couldn't believe what happened went through this process only to find out the the operative said it don't need doing had another surveyor come round needs doing he said so I get another appointment the day comes for them to start job gets cancelled again don't need doing now I'm fuming I ring up their area manager mark Howard spoke to him he said to me if my operative says it don't need doing it ain't getting done oh right is that your attitude so now I complain again I go to a stage 2 procedure this lovely lady Leanne rings me I go through it all I'm sure she was shocked about my treatment anyway I left everything in her hands sent her a video and finally I'm getting a new bathroom floor after a year of battles I never even asked for a new floor it was the surveyor who came to check for mould and since then I've had another surveyor come round told me my kitchen and bathroom should have been upgraded in 2019 trying to get answers is very hard but the lady Leanne from places for people has been so honest and understanding but operatives are operatives not surveyor's so they need to tell operatives just do what is on your worksheet

Mr · 15 November 2024

★★★★★ 1/5

Trustpilot

Having complied with places for people…

Having complied with places for people and filled in diary sheets for two weeks nothing has been heard from this company. They have not had the courtesy to acknowledge they have even received the sheets. This lady is at her wits end and still they do nothing. I was promised a letter from the housing officer last week after I emailed them about no response and still there is nothing from them. They seem completely incompetent and cold hearted

June · 7 December 2022

★★★★★ 3/5

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Steves light switch in Costessey

Not sure why you are asking again for a review as I’ve already done this.It took 3 attempts to fix my light switch.Appointment 2 you Electrican turned up on time but he was let down by the another contractor.All in all it took 1 month to fix a simple light switch

S · 27 September 2024

★★★★★ 1/5

Trustpilot

Abusive incompetent personal data abusers and breaking data protection law

Oh my god I have never been driven to thoughts of suicide more than a business like "Places for People" but they have done it.Got a Housing Association place with SAGE Housing who were far nicer and far more competent than these "Places for People" incompetent jobsworths who took on the portfolio.SAGE Housing is rated 5/5Places for People is rated -20/5After 5 months of happiness I get an e-mail saying Places for People were taking over property management of SAGE Housing.Ok that's fine. As long as I can log into my portal and pay rent no issues like SAGE all is good. With SAGE it was log in and hit "pay rent" and the rest was done.With Places for People in less than 8 days I have made no less than 25 phone calls, 10 e-mails about their broken internet portal that has 10 pages to fill in EVERY time you want to pay rent. Only to end in errors and non-payment with.- Payment Error!- Payment Error!-- Payment Error!- Payment Error!- Payment Error!- Payment Error!"You sure you're logging in correctly?""You sure you're logging in correctly?""You sure you're logging in correctly?""You sure you're logging in correctly?""You sure you're logging in correctly?""You sure you're logging in correctly?"Click "Sage Rental Enquiries"Look, you guys (Places for People) have just not set-up the system right!!!!!!!!!!!!Sent a complaint to the Information Comissioners Office to investigate your criminal organisation who has my address down wrong and my weeks rental is 3 weeks behind as your system refuses to take my payments like SAGE did.Utter incompetence.PS- I have screen shots of all the e-mails and failed payment screens if Places for People want to contest this while the Information Comissioners Office investigate your Data Protection Abuses.If you get offered a Places for People property refuse it. I'd rather slash my own wrists than have to deal with another incompetent e-mail or telephone call saying they aren't going to do anything to resolve the exact same issue I've already reported 35 times. Or not having my equiries returned after 3 weeks of abuse from Places for People.

Yeah · 28 June 2019

★★★★★ 3/5

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Repair

The workman arrived unannounced at 8.15am. I had no text or e mail to say he was coming. He then had to pop out for some glue to do the repair. Said he'd be half an hour. He was an hour and half. The job took 5 mins to sort.

Susan · 8 October 2024

★★★★★ 1/5

Trustpilot

Home owner charge went up from 6.71 to…

Home owner charge went up from 6.71 to 16.85 a month in just one year. They proud themselves to provide affordable housing. What a joke. A proper rip off. Tree survey added after four years of no such charge paid before, to 10 pounds a month. Other leaseholders pay in area pay no such charge and others pay much lower charge.

Thanos · 24 March 2024