ZeroC Places for People Dorchester reviews

★★★★★ 1/5

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Strongly to advice anyone who wants to…

Strongly to advice anyone who wants to rent off places for people, please stay away, i have been racially abused and have disabilities and places for people dont care one bit and they stick up for a tenant who just moved in and caused nothing but antisocial behaviour and hate crime againt us, it's a totally disgusting housing association. I would never touch another property from them again.

Sophia · 19 October 2023

★★★★★ 1/5

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Anti Social Behaviour

It took them months,to get around to my problem.When they did at last look at the problem,they did nothing about it at all. The so-called tenancy officer visited the bad tenant.She just sat and had a cup of tea with her,told her not to be naughty and left.That was it,I and the other neighbours tried to get them to take action.nothing! They don"t even reply to the letters,we sent. My experience,is they are totally arrogant and could"nt care less about the tenants,as long as your rent is paid.I moved earlier this year,what a relief.good riddance. I just feel sorry for the other tenants.

Brian · 4 April 2019

★★★★★ 3/5

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I like my flat but it is nigh on…

I like my flat but it is nigh on impossible to get repairs done. I have been waiting nearly 2 years for a new front door....The grounds are not looked after very well. My carpet has been ruined by the man who installed my new water tank. I am not happy.

Susan · 18 September 2024

★★★★★ 4/5

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4 stars for fellow PfP tenant

I am not giving PfP the 4stars, but Mr Micheal Frazier below who reports of a neighbour surveillancing everyone - if you live at leadhill rd I am the one whom he is watching.He has my immediate neighbour using an app that films inside of my home.The root cause to this little napoleon's campaign (from Mar 2020) is his wife teasing his cowardice, he encourages my immediate neighbour and her family to use noxious and excessive smoking substances into my home.He is a compulsive liar, always has to hide behind others getting them to complain, then stepping in appearing the wounded saviour. Where there is harmony this neighbour WILL sow discord.My previous Housing manager disclosed medical and conversation details of mine with this man and his wife.Let me save someone out there alot of time - Council environmental management can't act on the excessive smoking because we are a housing association. I have to use 2 filter masks often 3 at the same time, but this is deemed acceptable by PfP.Thank you Mr Frazier for highlighting what goes on - I don't know if you are in Chesterfield, I have no doubt there are many neighbours like the gentleman filming everyone at our location.

Sam · 4 November 2024

★★★★★ 1/5

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The absolute worst housing association…

The absolute worst housing association I have had the displeasure to deal with. I am in a queue waiting on the phone for over an hour, to be spoken to after waiting months to get disturbed Asbestos removed from my home which they never told us about and the whole family and children have been breathing in the dust from disturbed Asbestos tiles and a shed left behind by them in our garden that is completely made is asbestos and is literally crumbling and now bowing as it looks like it is about to collapse. An emergency inspector came around in June/July and deemed the shed should have been taken down before we were given keys and we should have been made aware that it is made of asbestos entirely. It's absolutely frustrating as I have a child who is diagnosed with Autism and she keeps picking at the crumbled bits of the asbestos tiles that they have left on our floor and in our garden as she doesn't understand it's dangerous. They are continuously fobbing me off and ignoring my emails and calls. I will now have to contact the Housing Ombudsman so that their negligence regarding health and safety is investigated and they are properly fined. The only way they will learn is when they lose money, so be it!

Can't · 5 October 2022

★★★★★ 1/5

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Places NOT for people

Lived in the property 3 months, I can't even begin to list the problems in the house that could potential ruin the building and foundations. I do not like suggesting people lie but every time I speak to P4P a lie comes out, their maintenance team have lied so many times I've lost count. I'm exhausted trying to deal with these people who I feel have abused my patience from day one.I'm tired of hearing, you will get a call today and then having to chase many times over becaus ethey say they didn't say that.Honestly this place is not about people, it's appears to be about making money for the maintenance companies. If they do a job it is never done properly therefore creating more work for then and more stress for the tenants.

Sarah-Jayne · 4 October 2022

★★★★★ 5/5

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Lauren was fantastic so friendly and…

Lauren was fantastic so friendly and very understanding and help me through it all even when I got stuck she talked me through the progress thankyou so much Lauren what a fantastic woman very polite 😊

Kristin · 7 April 2022

★★★★★ 3/5

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Just had to make 2 calls to the finance…

Just had to make 2 calls to the finance department , waited over 30 mins each time although the calls were due to Tendring D.C delays ? But 1 hour on the phone ? (Thought I was ringing my doctors the amount of time I was on the phone ??)

John · 1 October 2024

★★★★★ 1/5

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No morality whatsoever they are quite…

No morality whatsoever they are quite happy to leave my father who is 88 without water for days after their so called yearly electrical check and only fixed the problem after numerous calls and a temporary fix at that (still not fixed) raised a complaint with them and was told it would be looked into no response asked the area manager about potential damp issues someone will call you nothing and today called them about the heating not working no response so far all theseissuesare in the last3 months. When you call the office of this organisation they genuinely do try to help and email the maintenance department but that's where the problems lies they either don't care are under staff or just totally incompetent but the residents pay their wages through the rent which they don't seem to have any problems taking every month funny enough

Stewart · 28 September 2022

★★★★★ 1/5

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Not even worth one star

Not even worth one starI reported that my fences needed repairing in February 2021, I still do not have a date for them to be repairedI reported a leak in my bathroom in June 2022, I was told to leave a towel on the floor and an appointment would not be made. Subsequently a health and safety audit was conducted at the property and I was told he would report the repair and that an appointment would be made, its nearly October and still no appointment. I am also on a water meter.I was promised that the holes in my stairs would be blocked up properly using fire safety material, this was in May 2022.I keep chasing the place manager Marie Bryce who has subsequently blocked my email address. I am getting ignored now by the repairs team and managing director Andy LomasYesterday my boiler broke and I reported this at 8amIt is now 12.30pm, so well over the 24 hours limit as set out in the tenants and landlords act 2015, and my boiler still is not fixed. I also told the engineer that my radiators are leaking a green substance, he said OK and then just walked out without even looking at it. All of my windows have damaged sealants and as a result even when my windows are closed, my blinds bang against the window because wind is still coming in, I have told them multiple times and there is nothing they can do. Maybe fix the sealant?!I also cannot close my front door properly and the repair man said the door is bowed, but they will not do anything to fix it. You have to fight a battle everytime you need something that is their responsibility to fix to get them to do it. Then when you contact them you get ignored.You make a complaint and receive a sorry but then that's it. Nothing else happens.Oh and their response to everyones review is to contact rhe customer service team. But what is rhe point? They just ignore you!

Lisa · 28 September 2022

★★★★★ 5/5

Trustpilot

The people in contact with the company…

The people in contact with the company understood our point of view and tried to solve the problems we wanted, of course, our expectation from the company for the delivered house was that they would provide us with a complete house, but we realized that the floor of the house We have to cover the floor ourselves, which costs a lot and we encountered problems in the process of arranging the furniture, and the flooring process has not yet been completed, and the items on the floor are without flooring until our conditions are ready for flooring.

Farideh · 31 October 2024

★★★★★ 5/5

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Lettings team - helpful, friendly and lovely people!

First dealings with places for people and all I can say is what a pleasure! They've been quick at responding to emails, explained everything clearly and been so friendly and helpful. It's been a matter of days from them telling me my father was short listed to being offered a property. Really easy process, friendly staff, and super helpful. Cant fault them! This is the lettings team I've dealt with so I hope other departments are just as helpful. But thank you so much!

Customer · 31 October 2024

★★★★★ 5/5

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Really good gas service …

Waited three weeks for a gas engineer to come and uncap my gas.On Tuesday the engineer arrived and he was absolutely brilliant.Serviced my boiler, checked every single radiator, fixed two leaks.Spent time showing me how to use the thermostat.He was very helpful and has completely renewed my confidence in PFP.His name was Pete and I will also ring back and tell his boss how good he is.

Patricia · 2 November 2023

★★★★★ 5/5

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Really good gas service …

Waited three weeks for a gas engineer to come and uncap my gas.On Tuesday the engineer arrived and he was absolutely brilliant.Serviced my boiler, checked every single radiator, fixed two leaks.Spent time showing me how to use the thermostat.He was very helpful and has completely renewed my confidence in PFP.His name was Pete and I will also ring back and tell his boss how good he is.

PAT · 2 November 2023

★★★★★ 1/5

Trustpilot

worst place I’ve ever lived

Offered a property but not allowed to view until the day of sign up, so had no choice but to give notice on previous property as couldn’t afford 2 lots of rent. What a disappointment, the property was filthy, there had been a fire in the kitchen and the charred units had been left up. Very aggressive man in the flat below and as a woman on my own felt vulnerable and not safe but no one at Places for people will get back to me. Had I been able to view this property before sign up I would never have taken it but I also feel they should do something about where they place either vulnerable people or aggressive people.

SUSAN · 24 September 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking !!

Absolutely shocking !!! They think its acceptable to leave me with a blocked sink until the 28th january !!! Cant even put my washing machine on as the water overflows everywhere! Iam livid and cant even speak to a manager for 2 days. Thanks Sabiha for firstly offering me an emergency call out only to put me on hold and come back to say no sorry no emergency appoitments available!!!! So firstly you admitted iam entitled to an emergency call out but then adamant i dont meet the criteria ???.

Sloannie · 14 December 2018

★★★★★ 4/5

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I’ve moved into two bedroom flat

I’ve moved into two bedroom flat. I’m very happy with it. They’re just a a few problems. It’s been empty for a year but it was only when I moved in. They found out it needed a new boiler and gas supply so I spent two weeks without any heating or hot waterthat could easily have been avoided other than that I’m pleased. In general of the block is in good condition Neighbours seem very friendly and there’s a beautiful garden. Glad to be here.

W · 25 October 2024

★★★★★ 5/5

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I found my flat with people 4 places…

I found my flat with people 4 places on line and from the day I registered to signing for my flat was very quick. And I have had 1st class service with assisting me too get every thing. But most of all helping me has my health changes too make my life comfortable to the situation I was living in a damp cold house tht was costing me a lot of money heating in winter months a head .I'm very pleased with services that I have had

Mr · 24 October 2024

★★★★★ 1/5

Trustpilot

I’ve had four engineers visit my…

I’ve had four engineers visit my property over six months to replace some fence panels, I’ve taken four days off work for these appointments so they can gain access and not one engineer has put a fence panels up as of yet lol. Just wasted time visiting me to asses the fence (4 times ) I’ve had an appointment today but no one has showed up and the repairs team simply explained that the job is on their screen but they can’t contact anyone as they are not sure who is attending the property. I was advised that someone might come out but not showing on system and to just wait in all day in the hope that someone comes. She advised she was going to send an email to the management team to get back to me. Let’s hope the 6th appointment will be successful lol. What a shambles

Milly · 5 September 2022

★★★★★ 3/5

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When I first notified you of our damp…

When I first notified you of our damp problem, you must be congratulated at your speedy response you took, in attempting to rectify this. However, the remedy provided by 'Envirovent' proved mostly inadequate. The system only worked if the bathroom door,( where the 'continuous' fan operated), was left open at night, and the door to the bedroom was also left open.? Thus keeping a constant movement of fresh air into the sleeping area. This was proven on our vacating the property, by the amount of time, and further work needed throughout the flat, to bring it up to a habitable standard. Hence only 3 Stars.

Mr · 23 October 2024

★★★★★ 5/5

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I had an excellent experience buying my…

I had an excellent experience buying my shared ownership with Places for People. I love my house and I also found the staff very helpful, especially Donna and Dee. I highly recommend.

Chelsea · 22 October 2024

★★★★★ 4/5

Trustpilot

Substandard repairs

The latest repair of fitting a cupboard door in the hallway, after a long wait for the appointment & emails to Customer Service Manager, was not fitted to an acceptable standard... in fact... wouldn't close. I complained & now have an appointment for January 2025 for it to be remeasured. I have given a 4 star as I can see Places for People are putting a lot of work in to improve their standards of repair work & the extra star I have given is because of Leann Hibbert , Customer Service Manager, who has been extremely helpful & professional especially with the kitchen refit previous.

CAROLE · 21 October 2024

★★★★★ 5/5

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You gave me a lot of support moving…

You gave me a lot of support moving from my old place to my home now. When I was struggling recently with finances following a disastrous holiday that cost more than it should of, you gave me a voucher to spend at my local Aldi. You gave me a replacement door when the police had to break in following concerns for my wellbeing and finally when ever I've had concerns about any matters regarding my tenancy and fixtures you always deal with them promptly. Well done PfP for keeping me a happy tenant.

Fred · 21 October 2024

★★★★★ 1/5

Trustpilot

Fence was blown down right at the…

Fence was blown down right at the beginning of January 2018 when we had the strong winds and was reported straight away to places for people, it is now six months and our fence has still not been repaired. The same also happened when we needed our front door replaced because the seals had gone and a lot of draft was coming in. This was reported at the end of November and the door was not replaced until May so we had a very cold house during the winter. A very bad company for doing repairs.

Kevin · 4 July 2018