ZeroC Places for People Dorchester reviews

★★★★★ 1/5

Trustpilot

Heating and door still not fixed 6…

Heating and door still not fixed 6 monthsGiven oil heaters as back door not only has huge gap under it, it actually is breezy all the way round it, poton windows attended in may, said I need new door, here we are almost October, hasn't even been ordered.Still heating problems, oil heaters have cost £50 IN ONE WEEK! Where are the vouchers they keep offering?Don't phone support, 1 hour 54 minutes to answer and get someone who is not pleasant!

S · 30 September 2024

★★★★★ 4/5

Trustpilot

Living here at Mellors Court for the…

Living here at Mellors Court for the last year and a half I have been fairly comfortable in general.I’ve found the company very helpful in every circumstance.Following a meeting a few months back with residents, former manager and two ladies from other entities I was pleased to know that some of the matters which arose have since been addressed and promises made for others to be attended to.I am also happy to have the assurance that someone would call at times to check to see if us the residents are okay or have any needs.Many thanks to the Team

Cecilia · 30 September 2024

★★★★★ 1/5

Trustpilot

Avoid Places For People at all costs.

Unfortunately I've had to live in a PFP property for around 15 years now due to finances. They were bad 15 years ago but now they're on a whole new level of not giving a damn.

Haydn · 13 February 2026

★★★★★ 5/5

Trustpilot

would like to extend my heartfelt…

would like to extend my heartfelt greetings to all the staff members I have previously interacted with at your company. I want to express my deep appreciation for the excellent communication and support I have consistently received. During times when I needed assistance with my rent-related matters, your staff encouraged me and provided invaluable support, for which I am truly grateful. Words cannot fully convey how much this meant to me.I would also like to extend a sincere thank you to Places for People for giving me the opportunity to live in my current residence. Over the past years, I have enjoyed a peaceful and secure environment for myself and my children, and for that, I am incredibly thankful.I feel blessed and safe in my home, and I pray for continued blessings upon your team, your company, and Places for People. Your dedication to communication, compassion, and understanding has been exceptional, and I am deeply appreciative of all your efforts.Thank you once again for everything. You are truly amazing in every aspect. sincerely, Mrs. Jarra.

Beatrice · 25 September 2024

★★★★★ 5/5

Trustpilot

I found it all very straightforward and…

I found it all very straightforward and the process very professional indeed.I have raised a couple of points upon me taking up my tenancy and that seems to be addressed. Thank you to Jacky at People for Places much appreciated.

N-a · 10 February 2021

★★★★★ 3/5

Trustpilot

Couldn't report repair online as I used…

Couldn't report repair online as I used to. Had to phone to book appointment, then went online later to report it as a security risk, and had visit same day, which was good. Needed further repair which was 2 months later. Seems to be a lack of availability.

Brenda Lugg · 23 September 2024

★★★★★ 1/5

Trustpilot

Another day of waiting in.

I've just spent yet another day waiting at home for someone to come and do a repair. The second time in 3 weeks. Once again I received a phone call advising that they can't make it.

Gill · 10 February 2026

★★★★★ 1/5

Trustpilot

Ive been with PfP since 2000 and the…

Ive been with PfP since 2000 and the Social Housing has declined and now terrible - they know this and yet continue to behave as if all was ok., Anti Social Behaviour - Violent neighbours - and sub standard repairs - boiler broke and takes ages to repair - outstanding repair issues from over 20 years ago., terrible ., used to be top notch now sub standard - bullies in management - money targeted instead of social housing targeted - they will start you off in your tenancy great but then walk away ., housing officers have minimal powers ., awful ., might aswell go private if you canOH not fully supportive of LGBTQ community and vulnerable people., please avoid if you can( PfP please dont copy and paste a reply ., it will be politely ignored ) you had a great reputation but now sullen and soiled

Paul · 6 June 2022

★★★★★ 5/5

Trustpilot

So helpful and understanding it’s our…

So helpful and understanding it’s our first ever home and everything was explained properly. Very positive service and there to answer as many questions as you need. Especially Amanda - Great service.

Ellie · 26 May 2022

★★★★★ 2/5

Trustpilot

It's now been nearly 2 months with…

It's now been nearly 2 months with lukewarm water today's repair ended with no hot water till Friday. In 2023 this company thinks it's acceptable for a 68 year old to be without what must be the absolute basic daily requirement, I was told last winter to turn off my heating because of a water leak under the boiler till they could get an engineer to attend,,,,

Colin · 22 August 2023

★★★★★ 3/5

Trustpilot

A few times I have been given an…

A few times I have been given an appointment. From different agencies. But they never tell me what it's for. I had to phone the agency regarding an appointment with engineer. But there was no information why . Need to explain why they are coming into property

Customelouise · 1 October 2024

★★★★★ 4/5

Trustpilot

I've been a tenant for over 5 years now…

I've been a tenant for over 5 years now amd I have no complaints however I wish there were more support for existing customers, been trying to move house to down the number of bedrooms ( Not fair for other family that might be in need) and I would love to stay with places for people but at this poin it seems impossible the website don't work most of the time so you miss most of the chances as you have to apply first. Just think there should be more help for people that been with them for so long.

Customer · 20 May 2022

★★★★★ 1/5

Trustpilot

Poor performance

We need our kitchen refurbished and an independent assessment agreed, the kitchen was scheduled to be refurbished in 2023, on contacting Places for People, they said that they have 5 years grace which, obviously, they will take advantage of. Not only are they useless at repairs, they have the cheek to put up the rent by the maximum amount.

Vic · 23 February 2024

★★★★★ 1/5

Trustpilot

I cant even sign up the date entry goes…

I cant even sign up the date entry goes on for ever,they ask for ref but no where to upload one, asked for help but told to try local library, even my family found it impossible to sign up, bring back paper forms not this time wasting frustration.

Rockin' · 12 September 2024

★★★★★ 5/5

Trustpilot

The two ladsthat come to replace my…

The two ladsthat come to replace my boiler in hull there were first class never stopped working from start to finish worked really hard so friendly and polite it was a pleasure to have them in my home thank you Alex miller and Mark robinson

Eileen · 17 December 2018

★★★★★ 1/5

Trustpilot

i am heartbroken by this they do not…

i am heartbroken by this they do not even deserve one star we moved in to our forever home last year then it went all pear shaped and yesterday left me trying to kill myself after what he had said he had said to me over the phone that all the asb everything i have seen is all in my head everything from the death threats right through to the drug deals the noise etc it left me wanting to kill my self i just wish i never ever spoke out about what we have seen even my other half came out with it yesterday druggies and alcoholic's get everything and normal people just get left to the wind i have put in a formal complaint about him and he said before we will never have him removed from the case and any formal complaints against him will be dismissed this has broke me into pieces i would never ever lie about something that serious he has blamed it all on my mental health even though that was under control night terrors were under control until we moved into this place this has been our worst mistake ever this has destroyed me to the point were i wish i never ever spoke out i wish i had never said anything about what was going on the block of flats even the lady in another flat is disgusted even she said the first chance she gets to moving out she will do because of the asb that has gone on and she has been in this buliding since it was built also went filled in the complaints also emailed customer focused team and they have emailed all my complaints to the person we complained about horrendous shocking behaviour would not recommend this company to rent from

MISS · 7 May 2022

★★★★★ 1/5

Trustpilot

Places for Cowboy's

Where do I start arrogant staff you need to get that lot retraining customer service is an absolute Joke Housing officer is useless never eager to help you (people with disabilities or mental health not interested in listening.. Cowboys when It comes to fixing stuff had new windows put in absolute Joke faulty installation of windows obviously done on the cheap to save money... Good enough to put the rents up every year Good enough to take the money

Mason · 22 June 2022

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed, leaving me with no hot water or no heating for over a weak, was supposed to send someone yesterday to fix my emergency water heater so at least i can take a warm shower, no one came and had to take a day off work, called today to see why no one came, no reason why had to book another 24h appointment causing me to have another day off work!

Aleksandra · 16 March 2023

★★★★★ 1/5

Trustpilot

Here are 2 handy email addresses…

Here are 2 handy email addresses greg.Reed at places for people dot co dot uk katie.hartshorn at placesforpeople dot co dot uk greg is the new ceo and katie is greg reeds personal assistant email them with your problems ive been fighting p4p since 2019 over several issues from false alligations to cyber terror attacks by email from placesforpeople managers and customer service will delay any of you enquiries or complaints i really believe that this department needs an up grade as its useless theres a saying placesforpeoples have adopted its HISTORIC/HISTORICAL EVENT/S which basically means get lost were not interested in doing any investigation into your complaints or enquiries unless they can make money from it. They promised to help me move i even had a witness from C. A. B but im still waiting still being ignored i wouldnt say every manager was incompetent but there are a few who are completely incompetent and give placesforpeople a bad reputation. No doubt customer service will say they are sorry to hear my problems... yeah im sure they are... "NOT" or will they do what they do best and just ignore me as usual.. thats why im still having to fight them. Certain departments and there managers really need investigated or sacked and others stripped of their managers role its the only housing association that every one is a manager of some sort. im really disgusted and broken at this company and hope greg reed ceo has a good clean out of management and improves and cooperates in building a good relationships with its tenants or will it just stay the same... denie responsibilities wnt except blame and stay profit over people... Only time will tell....

Neil · 3 May 2022

★★★★★ 1/5

Trustpilot

The BAD landlord's

Lived in this house for 23 years im on my 6th damp course its got to be ripped out again ive now got solicitors involved as I am feedup of been messed around ive been promised temporary accommodation still not heard from them l was told that I should not have been in the house when the damp course was been done the 5 other time's had to live upstairs while chemicals were been used places for people do not care but when l signed the tenancy it was owned by North British but now it's owned by places for people this damp course that was done march 2021 failed within 3 months and I'm still waiting for the work to take place and also what treatment is going to be used as the new membrane they used did not do it's job and they promised me it would not FAIL. My walls are wet in 3 separate rooms and black mould . Buck up way you treat people as you would not like to be treat like me and other residents.

Dawn · 25 April 2022

★★★★★ 4/5

Trustpilot

Keeping up with repairs?

I am not one for moaning. I sent an extensive list of small outstanding communal repairs, only half of them have been covered. I don't have the time or patience to chase these up, but I will now I have some time available to do so.

Anthony · 8 October 2024

★★★★★ 1/5

Trustpilot

Bidding.

Bidding.I've been trying to bid for property fo so long now, there are no properties at all, but as soon as one pop up, there's a warning not to bid. I try everyday throwout the day and in every area I can think of. I've also called them several times, so I'm just asking bidders to advise on how to be successful with places for people.

Carolyne · 31 August 2023

★★★★★ 5/5

Trustpilot

Karis and Lia

Karis was amazing and got back to me very quickly would recommend places for people who are struggling with money issues also Lia was really helpful and understanding non our situation we are so happy and more comfortable thank you guys!! 👍🏻😂

Mr · 11 March 2020

★★★★★ 1/5

Trustpilot

Don’t Care, Won’t Care.

I’m absolutely heartbroken and so stressed as I write this review as I cannot believe how horrendous and nonchalant they (PfP) are towards my needs and request. My dad who is a tenant fell and injured himself quite badly. He pulled his alert cord and they called for an ambulance. They then contacted me, but as I live over four hours away I was unable to attend immediately. They said they would keep me updated each step of the way. I was unable to get through to my Dad so was completely in the dark. PfP never contacted me again, although they said they would. It took many, many calls to different hospitals to eventually locate my Dad. He has been admitted and so after six days we had to get him clothes, toiletries, money and reading material. He had given me his key code so I could access his flat but PfP would not allow me in the main door. They told me there would be no one available to deal with my request until Tuesday with it being Easter Weekend. I’m so sorry my father was taken ill leading up to a bank holiday weekend, how inconsiderate of him. Then allowing us to drive for four and half hours to be told we couldn’t be dealt with until Tuesday. They are an absolute disgrace and I’ve now taken advice and will be taking this further. He has been left for over a week with no cooker due to it breaking. He was left with no TV or plug sockets for approximately three weeks until they could be bothered to arrange repair. The whole block was without internet for over a month and they have the audacity to charge what they do. They are definitely taking advantage of the elderly and vulnerable. Do not deal with this truly horrible company.

Customer · 15 April 2022