ZeroC Places for People Dorchester reviews

★★★★★ 2/5

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Shared Ownership Houses

This housing association are currently advertising newbuild shared ownership houses in Doncaster. I was interested until I read the reviews about Places for People. From what I have read so far it seems that most of the issues relate to tenants who rent their properties. I am just wondering what experiences shared owners have had, particularly keen to know about rent increases, like how much do they go up by?

Lee · 23 March 2023

★★★★★ 1/5

Trustpilot

I have waited since May to have a…

I have waited since May to have a cracked window see to plus tiles hanging of walls. One appointment I waited in they never came rang to see why said it had been cancelled.No one told me.The other they changed from August to Dec 19th!!!!!

Mrs · 28 September 2024

★★★★★ 5/5

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I had a great experience with a lovely…

I had a great experience with a lovely lady called jacky she’s so helpful. Her service was amazing. 😍😍.

Hassanatu · 3 June 2026

★★★★★ 5/5

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My experience with places for people…

My experience with places for people was absolutely phenomenal. I was looked after so well by a lovely lady called Loraine. She was so helpful and made me feel so comfortable over the telephone. She explained how everything works and what to expect and how the process all comes together . I was very pleased with the care that was given to me by places for people and would recommend them 100%. They treat you like family 👪 and really really care Thank you 😊

Rachel · 24 January 2022

★★★★★ 1/5

Trustpilot

Never rent from PFP

I absolutely hate my home now. Been here 21 years,the last 5 and half years have been dreadful. 5 years with drug dealers,in fear for my life,no sleep,was on the verge of a nervous break down and yet PFP just ignored me for year's. Finally after my hard work and my own expense at installing security camera and ring door bells to my home I had enough evidence to prove I wasn't lying and the tenants upstairs moved out before they could be evicted. 2 months of peace and very slowly pieceing my life back together and PFP move a family of 5 over the top of me...drug smoking,abusive,dirty family.The flat above is like a youth club,3 young children under the age of 5,teenage mother and abusive older boyfriend,every family member they have,children from his first wife,you get the picture. The music is pumping all day,they are noise all day,they are in amd out all day. My day's off are ruined again,yet again I have to sleep away from home at weekends and now I have to sit in my bedroom every night I'm home just so as I can hear my TV. My flat smells of weed permanently,there is no let up of the noise or abuse. Actually video and noise evidence as been shown of all of this and yet PFP have done nothing to help. I'm on the edge again of a nervous breakdown. So please if you are a single person never never rent from this Company. They don't give a monkey's about single hard working people. Got kids and on the dole your fine.Their team member's repeat your conversations you have with them to other tenant's,they don't bother to read the case notes before the let their property's. In a word they don't care as long as you pay your rent. 5 years and counting of my life ruined,all my hard work to make my home and garden lovely and happy ruined. Year's of sleep I'll never get back,day's off and evening's ruined. Year's of having to sleep out Thursday to Sunday. Not being able to spend holidays from work atmy own home. Not being able to have my family round because I'm to embarrassed of who lives above me and don't want my family to witness or smell the banging and weed. I've even had abuse from the neighbour's either side of me because they are as fed up as I am with PFPs attitude to this situation and yet PFP have done nothing on this being reported. You are a disgrace as a housing association.

Wendy · 23 January 2022

★★★★★ 1/5

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No Win No Fee lawyers is the only solution

P4P is clearly an appalling Landlord. No idea why they got good reviews from the Govt. Unless its because killing off elderly tenants with stress is all part of the service with this new Totalitarian regime we live under.

Sazbee · 21 December 2025

★★★★★ 5/5

Trustpilot

My housing officer Robyn was first…

My housing officer Robyn was first class and helped us through the move with care and support many thanks to a lovely young lady she is a credit to Places for People, when you get to our age it is very stressfull moving and Places for People have made sure our new property is refurbished and every thing we hoped for many thanks for the care and help we recieved.

Margaret · 13 November 2020

★★★★★ 1/5

Trustpilot

What a joke this company is there have…

What a joke this company is there have the cheek to ask for rates the scale does not go lower every time you contact them there go out of there way to make it the hardest thing it would be easier to contact N A S A and that's on the moon but I think this review will end up where everything else goes in the bin once again THANKS FOR NOTHING

John · 4 January 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

Do not rent through these guys!!! Even tho it seems like a good deal it really ain’t! I applied for a property in a new area where it wasn’t the nicest buy it’s okay! When was called and advise to come have a look at the property it was in a very bad state I didn’t expect it to be that bad. When asked the manager if there is anything else available I was advised I can only have this studio flat and nothing else and if I don’t take it I can not get another property for another 12 months! Took the property which was delayed by 4 months due to plumbing issues, when moved in boiler didn’t work so no hot water. Called and been advised I have to take a day off work as they can’t book anyone in for the times I’m free I have to make the time for them, absolute joke! Reported my lights not to have a cover which is dangerous as exposed been advised to wait three months for the fix, my window is broken and don’t shut properly been advised 3 months again and being winter time also have 0 heating been advise to wait again when asked to speak to a manager been advised someone will call me back and till today still haven’t heard from them! Now the also found out that place for people are working with the local prison to house pedos and rapists! Being a young woman on my own I definitely don’t want to be here! Pay that little extra and get your self a nice place rather than going through them! Absolute scum of a company

Dominika · 13 January 2022

★★★★★ 5/5

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Brilliant Staff

Extremely helpful lettings staff especially Emma Mather and Melissa Jones they went above and beyond to be helpful and friendly and made the whole process stress free

Mr · 24 October 2024

★★★★★ 1/5

Trustpilot

A company that's got to big to be…

A company that's got to big to be efficent. Months in my wet room issues have not been addressed, three so called management level staff have seen the dysfunctional wet room and said it needs to be sorted out a.s.a.p.Still no resolve had to get my MP involved due to health and safety concerns, no one returns call just an aborhant service

Beverley · 19 October 2023

★★★★★ 1/5

Trustpilot

distressing

so I’m walking home at 00:49, I get to my door and I notice I don’t have my keys, I check every pocket frantically, nothing, so I call places for people and speak to a customer service agent called leon, I told him I’m locked out, it’s pelting it down and it’s freezing and how I need an emergency locksmith to come out and help me, I was recommended by other neighbours who are also placed for people tenants on this street to give them a call as they’ve helped them get in their properties with locksmiths before, i explained to Leon how I’m a vulnerable person with mental health issues and how being stuck outside at this time of night is causing me distress, he then asked me “do I not have any friends or family close by who can help me” I said no I do not, he then put me on hold for 1 minute and then came back and said it’s my responsibility to get in the property, I then said to him other tenants have told me places for people can actually help with an emergency joiner he then proceeded to lie and say they are unable to do that (even though I was sat with a neighbour who they previously helped a week prior with the same problem) I couldn’t exactly stay on my neighbours sofa as we are not that close and I was lucky enough they was awake to let me use their phone. This situation was caused me so much distress I will be taking this matter as far as I can. I want to make it clear I called the Preston branch of places for people, their number is 01772 667002 and the very unhelpful agent name was Leon and the call was made on 2nd jan 2022 at 00:49 .. I am actually in shock I was treated in such a way when I was stressing to them I have mental health issues and when I find a more suitable property I will be moving out from these unprofessional, soulless, not to mention heartless housing association with great happiness

Zoe · 2 January 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking service waited ages…

Absolutely shocking service waited ages for the property to be ready, paid rent in advance had nothing but problems regarding the property and got spoken to like absolute rubbish on the telephone when tried calling them now I have put my end or tenancy in I am getting nothing but trouble from them still I was due to hand my keys in Boxing Day but unfortunately ending up catching covid so I rang them explaining this and they said Are you not able to do it yourself with moving etc knowing full well I have covid and pregnant so I was unable to do it then I received multiple emails and messages saying your keys are now over due failure to ring the office by 4pm we will change the locks and charge you for this and dispose of any belongings and I will be responsible for the rent when they know full well what my situations was so I tried ringing but couldn’t get through was told office opens on 4th January so it left me stressed and affected my mental health with worrying about it constantly and the flat had a gas leak aswell which I had to intially have the gas capped!! I am really not happy with the services I have received and would never use this company again plus no tenancy has being received only via email !!AVOID!!

Bianca · 30 December 2021

★★★★★ 1/5

Trustpilot

They are a horrendously awful company

They are a horrendously awful company. I started out having a leak in my bedroom ceiling 2 weeks ago and they turned around and said they can only come and fix it 26th of January ( nearly 2 months later ) because they thought by just leaving a bucket on the floor would be fine even though I still couldn't sleep at night because I kept hearing drips on the floor. Well how wrong were they! 5 days later after they turned up the whole ceiling fell, luckily no one got hurt! After them finding out the whole ceiling fell, fair enough to them they came straight away to fix the leak but they now left a huge hole in the ceiling with half of the insulation dangling down and they still won't come and fix it sooner! So now the room is uninhabitable because the hanging insulation is a major health and safety concern and also the room is now freezing because of the lack of insulation in the middle of winter

Aaron · 18 December 2021

★★★★★ 4/5

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Good communication and general…

Good communication and general helpfulness. There is a need to keep on top of modern technology in such areas as efficient heating systems, electricity-powered cars, and charging points.

Francis · 1 October 2024

★★★★★ 1/5

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I’m writing this review as I wait for…

I’m writing this review as I wait for my call to the emergency repair telephone line to be answered. The timer has just passed the 60!minute mark. I’d opt for the call back feature, but last time nobody called back. That’s not a very good “emergency” response. The whole building of 14 flats has lost its water supply for the second time in a week. No communication and no interest from PFP.

Ian · 10 December 2022

★★★★★ 2/5

Trustpilot

I recently moved into my property only…

I recently moved into my property only to realise that the heating and the shower doesn't work. I felt pressured into the tenancy starting on the day that I went to view it which was on the 12thNovember . The gas was uncapped on the 22nd November and the operative made me aware that the heating would come on when The hot water was switched on but to my surprise when I switched it on when I moved in It really never got hot and switches on intermittently so the bungalow never gets warm. I moved in the rest of my belongings on 27th November only to find myself freezing in the property and no where to have a shower. I contacted the emergency department whom told me that someone would be out to me within 24hrs, it is now after 9pm and no one has shown up. I did call the emergency line back at about 30 minutes before the deadline of 24 hours and all they could say is that they left a voicemail for the trades person and that there is nothing else they could do. The reason why I accepted this property is because I'm disabled and the wet room was similar to what I had and I was on the ground floor. No stairs and no lift that breaks down leaving me housebound. I also made the lettings manager know that the shower had been dripping water constantly before I moved in. The shower floor is always wet and I am yet to get a date for this to be fixed. I have a water meter which means that this is costing me money yet I have never used the shower. I don't understand why they rushed the signing of the tenancy and not making sure that the property is in a liveable condition. I am so upset it is beyond words. I really don't think this housing association are capable of dealing with the maintenance of their properties in a timely manner. I shouldn't have had to move into a property when it obviously isn't ready and having to pay rent for it.

Sonya · 28 November 2021

★★★★★ 5/5

Trustpilot

My meeting with Lauren was very…

My meeting with Lauren was very friendly and also helpful was able to feel at ease and Lauren explained all I needed to no as a new tenant

Tracy · 15 June 2022

★★★★★ 1/5

Trustpilot

Disgusting and will be taking This to…

Disgusting and will be taking This to my local MP !!! Hope your calls are recorded. So I had someone come to my house to do a gas check today who have now capped my gas. I missed the first appointment due to being at work second appointment forgot. And 3rd appointment they booked for when I was at work !! The gas engineers called me I explained I would not books Thursday as my working day !! He then went on and said let me know ! I then return to run my son a bath who is 6 and unwell sickness bug and been sick everywhere hence the bath ! No hot water. Then realise no heating here a voice mail to say my gas been capped. Numerous calls me and my son both have asthma ! And he is unwell no gas to cook no heating noo hot water I’m not emergency! To be told nothing can do wait call tomorrow so upset my son who is freezing cold unwell sure whe have human rights shame on you and saying nothing you will do have to call as normal to open

Laura · 18 November 2021

★★★★★ 5/5

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Thank you Nicola Martland for quick and…

Thank you Nicola Martland for quick and great service,for all the help and support for Paul,we couldn't have done anything without your help.Paul will be settled in the sheltered accommodation in the next few days.

Warren · 29 April 2021

★★★★★ 1/5

Trustpilot

stairs on the fire exit are very dirty…

stairs on the fire exit are very dirty never cleaned , corridors are dirty too, some neighbours have not accepted behaviour, dogs did poo in the corridor on the 3rd floor NE4 5HY 48 Clarwood Green, we no CCTV cameras on car parking place

Mr · 23 September 2024

★★★★★ 1/5

Trustpilot

Just reviewed most of the negative…

Just reviewed most of the negative comments and they mirror my exact experience having been in shared ownership for 3yrs. Complaints fall on deaf ears you're villainised as a resident if you have an opinion, the communal areas make it feel like a prison, not a home, on the grounds of fire safety for a ground floor flat, it's a complete joke, recently flooding damage hasn't been repaired and now the contact mold growth due to the flooding isn't getting treated. No point reporting any of it as they won't do anything about it

Wayne · 14 November 2021

★★★★★ 4/5

Trustpilot

Great listeners to the complaints made…

Great listeners to the complaints made about dog barking incidents !! Unfortunately the problem is still ongoing ! Places for people have not sorted the tenent out and the dogs continue to bark !! Disappointing to tell the truth .

Sean · 22 November 2024

★★★★★ 5/5

Trustpilot

PFP leave old properties behind.

PFP concentrate on building modern new properties in deprived areas, forgetting about the older properties like the one I live in. We get no benefit from the annual rent increase, we get no improvements to our properties. Not recommended for older properties.

Deborah · 22 October 2024