ZeroC Places for People Dorchester reviews

★★★★★ 1/5

Trustpilot

Customer service not included.

I have been a tenant since 2008 and Places for People have hit rock bottom. I am paying market rent when my tenancy states 80% meaning affordable rent. There are other properties exactly the same as mine and in the same location yet I am paying more due to the other properties being general needs properties. General needs properties means anyone can apply except those with disability due to the property not having any adaptions. This does not make any difference to rental charge so why am I being charged at this rate? I have raised a complaint and a review which was not upheld because this company does not use logic. I am now in discussions with my local councillor in preparation for the housing ombudsman. Please avoid this housing association at all costs.

Mr · 13 April 2022

★★★★★ 1/5

Trustpilot

The people giving five star reviews…

The people giving five star reviews after having lived in PfP properties for two weeks are in for a huge shock. Places for People are utterly corrupt, incompetent and willfully neglectful of its "customers" who they pretend to care about and put on a convincing PR campaign to attract new tenants.They ignore complaints or attempt to circumvent answering them properly because that would make them liable for providing a decent service and/or offering compensation or fixing the issues. Repairs are not carried out, staff lie constantly (at all levels), they increase their service charges yearly for services they do not carry out, they illegally enter their tenants properties without 24 hours notice, they harass people if they make complaints, don't deal with ASB properly, don't believe housing law applies to them and treat their tenants continuously with total contempt. I do not recommend them and would ask people to boycott them completely.We potentially have unsafe cladding on our building, which was "done on the cheap" like Grenfell Tower and Places for People insist its safe with absolutely no evidence to support it.

Emmanuel · 9 April 2022

★★★★★ 2/5

Trustpilot

Outstanding an external repair been on…

Outstanding an external repair been on the going for 16months still not completed. Places for people happy to take your money and demand you bend to there demands or the will break your door down and charge you for it. Getting a joke of a company.

Gary · 1 October 2024

★★★★★ 1/5

Trustpilot

*** If you're thinking about moving…

*** If you're thinking about moving into a places for people property. I suggest you read the 1* reviews first. The 5* reviews are all from people that have only just moved in and haven't had to deal with the absolute joke that is Places for People properly yet. Avoid if you want to live in a decent property or want to be treated with any level of respect. If I could give zero stars I would. I have had the misfortune of being a Places for People tenant for 7 and a half long years. They have been a disgraceful landlord from day one until now. These days they don't even pretend that they carry out their legal duties as a landlord. They do not follow their own complaints procedure, in fact staff don't event seem to understand what a complaint procedure is. Their properties are unsafe, unsightly and shoddy and they think their tenants are worthless non-entities. I worked in housing for a decade and never witnessed the level of endemic incompetence that is routine here. If I don't get killed by the dangerously derelict garage outside my front door that is on the verge of collapse, and full of asbestos, or swallowed up the tree that is blocking the entrance to my house in the next few weeks both of which they are responsible for. Thankfully, I shall finally be free of this unscrupulous, disrespectful landlord once and for all in a few weeks. FYI Places for People, if you feel like actually responding to complaint ref 219341 instead of ignoring me, lying to me, or fobbing me or denying all knowledge of the complaint, do let me know! You could try actually following your complaints procedure if you can actually read it! Oh and JW save yourself the bother of copying and pasting your standard email us @ response because we both know that will achieve precisely nothing and I'm not wasting more of my time trying to resolve these issues. You've wasted hours of my time already!

Alison · 2 April 2022

★★★★★ 1/5

Trustpilot

Should be called places for clowns 🤡

This will be my absolute pleasure writing a review. As it will take around 2-3 sentences to write.. 1st of all why isn't there a choice to submit a zero because it won't let you carry on or submit your review without you giving these clowns a f....g review. Otherwise it would be a big fat zero. Which about sums up the company BIG FAT LIARS. On multiple occasions I've asked for Jobs to be done and waited weeks probably months for them to be completed. I've recently come out of hospital having had major surgery on my arm. I've asked for a grab rail and other items to aid my recovery in my home but guess what. Oh sorry Mr millen there's a 3 month waiting list atm this was back in late February they told me the nearest opportunity is 9th May. Utter joke shop. I will be alot ( hopefully) better by then and hoping to get in and out of the shower unaided but apparently they are fully booked. I mean how long can it take to fit a grab rail to the tiled wall. Probably 10-15 mins tops. I mean to say my shower went knackered something inside had blown so they arranged for a new one to be fitted .. Get this right they sent a guy to my property at 19:30 one evening to which the guy said unfortunately I can't get hold of one now so it's gonna be next week ..we'll der what suppliers is open that time of night 🌙 absolute clowns .. can u see why I call em this .. so the man finally came to fit the new shower it took him 20 mins ...30 mins tops and that was an electrical shower so for a grab rail to be fitted will take a qualified guy 10-15 mins tops to fit a grab rail....... I'd but one and fit the dam thing myself but A...Why should I? B ... cost me money I don't have.... C ... when I move I will get told to remove it if I fit it. . So yes this company is an absolute joke and liars ... I've asked for financial help also due to rising cost of fuel prices I spoke to a woman on a Thursday said to me leave it with me ill get something sorted for you sir..... so 5 days later I'm still waiting .... ..only to be told the application has only just been submitted sir ..so please give us time to review your situation .... so when my rent is due to be collected I'm going to take my monies out of my bank with effect to clear my account and say oh I'm sorry was my money not there I do apologise I'm just processing it atm 5 days later. Hahaha how do they like waiting for things ...... so anyone thinking of moving in one of these properties Don't bother you don't get any joy with repairs for weeks or months later..... I could go on and on but I can't be A r d ( bothered) ..... rant over !!!!

Joe · 1 April 2022

★★★★★ 1/5

Trustpilot

I reported a repair in December 2023…

I reported a repair in December 2023 and I’m still waiting for it to be completed I ring every week and get told the same thing but am not able to escalate the repair any further ??!!!!I get told the same thing every week useless !!!!!!!!

Claire · 29 September 2024

★★★★★ 1/5

Trustpilot

Would give -100 if I could.

Would give -100 if I could.They have changed the door entry to the block of flats and not given me a key fob to gain entry to my own flat.Have tried for 2 weeks to get hold of placements manager Sat Dhadli and no one can ever get hold of him. No one has a clue how to get a fob.Shocking experience.

Aaron · 24 November 2023

★★★★★ 1/5

Trustpilot

Disgusting service offered by Derwent

Disgusting service offered by Derwent. Will happily leave you without the necessities and offer you no recompense for constant service failure. Good luck if you have a genuine issue, it will cost you a fortune for them to even attempt to have a look at it. AVOID at any opportunity as they can't wait to get you in and paying but will leave you without what's included in your rent. Sent the incorrect engineer on both appointments first of all which cost me 2 days. Had to accommodate a 3rd with no answers moving forward. The only thing Is for me to book more annual leave for no charge to Derwent, after they have failed at 3 attempts. I have had no heating for the whole of winter and still don't have it now so think twice before agreeing anything with them as they won't help you if you have genuine issues with properties not fit for let!!! Most agents are rude and offer no empathy with their failings. AVOID AVOID AVOID I wasn't offered an temporary heating until appointment number 3 at least a month after my original complaint. In the middle of winter they did not even offer. They are not interested in the slightest.All you get is the below reply.....Like we have't tried for months to get heating during winter. This is the only reply you'll get. How does a company with such a bad rep on Trust pilot not do anything about it? Says it all.

Matt · 24 March 2022

★★★★★ 1/5

Trustpilot

Terrible company, DO NOT MOVE INTO THEIR PROPERTIES

Terrible company, they refuse to provide a break down of services provided when you ask what a charge is for.They have now contacted me 2 years after moving out of their property and said I owe them another 650 pounds without providing any evidence or advising what it relates to.

Alexander · 23 July 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling

Absolutely appalling , have been living in damp, wet, dangerous conditions for 6 years now. they have ignored my solicitors and the report from the surveyor stating that my house is unfit for habitation. Now my solicitor having to get a Barrister involved. I am writing to my MP and writing to the press. Honestly it is shocking the total disregard for people's health and well being by this organisation.

Kathryn · 21 April 2023

★★★★★ 3/5

Trustpilot

Since moving into the current property

Since moving into the current property, the property has alot of salt damp,salt damp look like?The Symptoms. Bubbling plaster, flaking paint, crumbling bricks, stonework, mortar, timber decay and/or a musty odour can be among the most common visible symptoms of Rising Salt Damp.This smells lingers in the air no amount of open windows can make this disappear, the amount candles and essence sticks I have lit is rediculious now. To get work done it takes so many visits to "inspect" clearly the walls need work doing. Just do it. I pay my rent on time and never miss a payment. We deserve to live in a home where my children's air ways aren't effected. Although I've been told by a worker that "mould doesn't effect your airways" bec he went on one course that told him so.We have limited cupboard space which for this salt mould I am unable to functionally use as my cutlery, pots and pans start getting mould on them. My spices go soft and observe the moisture. So these drws are unusable as it against the wall in which we have salt mould. Our neighbours have had the same work need doing but it's a lengthy process from reporting to getting work done.

Honestly · 21 March 2022

★★★★★ 1/5

Trustpilot

BELOW IS AN EMAIL TO THE "PLACES FOR…

BELOW IS AN EMAIL TO THE "PLACES FOR PEOPLE", THEY HAVE NOT ADDRESSED BUT WHICH SUMS UP THE SERVICE I'VE RECEIVED. should have moved into the above address on the 15th February (when I signed the tenancy agreement) and was supposed to move in full time a week, or so after that date, but it has come to light that the repairs which were supposed to be carried out before I moved were not done.They is no water in the flat because of the stop cock valve being completly sheered off and locked in the off position, and the only water I have been able to use was the stagnant water in the boiler which has dried up.In addition I was given the wrong advice when moving in, regarding the electricity prepayment meter, which had me calling round for days, until another more qualified employee of "Places for people" informed me I had been given the wrong advice, and even credited my prepayment £10 as an apology, which while considerate, doesn't quite cover the distress of the combined issues. The above situations have cost me a great deal of emotional distress, and financial issues, and the fact I paid almost £200 in advance (out of my universal credit, which is approximately £280 a month) strikes me as a grave injustice, given the checks which should have been carried out, but never were! I would like to know how to submit a formal complaint, in regards to the above address issues please?In addition I was not supplied with a lock to my prepayment electricity box.

STEPHEN · 18 March 2022

★★★★★ 1/5

Trustpilot

I can’t explain how awful this company…

I can’t explain how awful this company are. If anyone I knew told me they were purchasing a shared ownership property through places for people, I would pay money to stop them. From start to finish there has been nothing but trouble. I am now in the process of selling this and can’t due to the incompetence of places for people/RMG management company. Firstly to sell it, you have to pay fees for NOTHING and secondly, the only thing I need them to do, they can’t seem to do. The communication is awful. You pay for nothing. It’s take, take, take and no give. Absolutely disgusting and such a mistake buying a property from them.

Emily · 17 March 2022

★★★★★ 1/5

Trustpilot

If there was a option for 0 it…

If there was a option for 0 it definitely would have been ticked! Was a deliberate fire that caused damage to my fence to which my back garden is open to a field where general public attend everyday. I rang pfp to be told that it’s a 6month wait, I threatened to with hold my rent and they had someone out within 2 hours. He said he was unable to fix it as he sent pictures to them and deemed it not a emergency. When I called them back they came up with the excuse ‘covid hit so no one is making fence panels’ are they having a joke ?. They put the rent up and charge for anything they like but when it comes to duty of care it’s a shambles. Waiting for the complaints team ringing me and try get this resolved . I feel unsafe and they don’t seem to take that into consideration. Cannot wait to be out of one of their pathetic houses that has drafts entering all windows , the boiler is older than my Nan and doesn’t heat the water . One word for them shocking.

Ganine · 12 March 2022

★★★★★ 1/5

Trustpilot

Absolute joke

Absolute joke. Would have given 0 stars if that was possible. The only thing they do quickly and efficiently is put their charges up. They don't answer their phones or respond to enquiries. The upkeep of their properties is non-existent and even worse now they have the superpower of an excuse that is Covid. Due to Covid we can't ..... (you can fill in the rest). Their contractors wander around doing nothing and walk straight past dangerous hazards without reporting or fixing these. If you get the chance to live anywhere associated to this group of companies, DON'T!! You will thank me in the long run.

David · 9 March 2022

★★★★★ 1/5

Trustpilot

I thought I would update my reviews…

I thought I would update my reviews well all I can say is nothing has changed it's still a crap company ( I did put a stronger word down but it wasn't allowed) very untrustworthy in all areas be very\very careful when dealing with them never\never\never take their word as gospel.

Michael · 29 June 2024

★★★★★ 1/5

Trustpilot

i dont live in a Places for People …

i dont live in a Places for People property,but my home is beside a sheltered accommodation belonging to them,and has been empty for around 4 years.Anyway i rang PFP 2 years ago to tell them that the trees and bushes which were so overgrown was pushing my fence down...After many many phone calls and after a year there eventully came to have a look.Mind the trees and bushes were cut down but it was to late my fence was bent right over..there even left all the branches for me to get rid of..With the strong winds we have had the fence did fall down,but this wouldent have happened if PFP had come out when i first rang. someone did say it was fine when there came to cut the trees, that was a bare faced lie.I now have no fence around my home..i work in care and many shifts are finishing at 11 at night its quite scary coming home when its dark not knowing if somone could be in my garden using it as a short cut ..I have rang PFP every week for months and all i get told is we are looking into this..after 2 years how much looking in do there need..Im given up now and going to have to get it fixed myself.I wouldent rate PFP at all..

Christine · 1 March 2022

★★★★★ 1/5

Trustpilot

WAKE UP PLACES FOR PEOPLE- PROVIDE A SERVICE

Communication with elderly tenants who do not have access to emails/websites etc is, to be polite, pathetic.Trying to get through by phone, even before COVID, would guarantee great frustration and hours wasted trying to get someone to talk to. Response to repair requests are very slow and end results are often very unsatisfactoryLatest attempts re telecare equipment have again been a case in point. Due to lack of response we have been forced to get service provision from elsewhere but places for people still expect to be paid for equipment we don't wantRegardsSteve Dobson on behalf of my fatherI received a reply that says they are sorry and to send complaint to some electronic addressThey are missing the whole point My elderlyfather and many other tenants like him do not do electronic communication. Why don't you take the initiative and ring clients to solve their problems?I REPEAT WAKE UP & GIVE A SERVICE

Steve · 25 February 2022

★★★★★ 5/5

Trustpilot

Brilliant

Carol was the lady who helped us with signing for our property she was nothing but kind, helpful and kept us up to date as the process went along. She was absolutely amazing. Places for people went the extra mile for us and everyone we have spoken too has been helpful and kind. Now we have a garden for our little boy which we thought may never be possible for us.

Oliver · 14 October 2020

★★★★★ 5/5

Trustpilot

Jacky was really helpful and as this is…

Jacky was really helpful and as this is my fist time moving out, she also made it all clear to me and my partner.

Michaela · 26 January 2023

★★★★★ 1/5

Trustpilot

If people had any other options for…

If people had any other options for some where to live they would have no tenants at all. They don't do any repairs what so ever and leve you with 70s kitchen that is falling apart. I'm not the one to moan but with gas and electric bills going up I can't afford to keep my property warm with old wooden window and doors that have single glazing in with 10mm gaps of daylight showing through. On their repair list I am liable and should replace the draught excluders myself at my cost and time. Well I've done this already and the gaps are too big. They are just take take and no giving back to the tenants

David · 20 February 2022

★★★★★ 1/5

Trustpilot

Very poor service

Reason can’t give a ZERO. Vert poor Maintenance after having a leak in my roof. Now been 16 weeks and still not completed. Lack of communication from all involved. I feel that we are just a number now and not a valued Tenant. Very poor service.

CollectPlus · 18 September 2024

★★★★★ 5/5

Trustpilot

Regan was amazing

Regan was amazing , swift and very on it.Can't wait to get moved in!! Give the lady a pay rise!!! She so deserves it!!

Lisa · 20 January 2023

★★★★★ 1/5

Trustpilot

Useless company

They don’t reply at all. I’ve been trying to email them for weeks and weeks to sort out the key handling process and they haven’t replied. So now I will be charged a fee for key replacement. I have emailed every single of their emails that i could find online. Useless people useless company There must be like 1 person on customer service or something that they can’t even give me a quick email back They’re always charging random charges as well DisgustingStay away

Daniel · 8 February 2022