ZeroC Places for People Dorchester reviews

★★★★★ 3/5

Trustpilot

I am a disabled customer and live in a ground floor flat …

I am a disabled customer and live in a ground floor flat with my carers upstairs. I asked for a new side door for better security as the one that is there is not as secure as I would like and rattles in the wind. The person who came to look was very dismissive and told me that places for people would never change it.

Emma · 23 September 2024

★★★★★ 5/5

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Nic ‘s feedback - Customer Care

We have had the best experience with Nicola from customer care . Nicola's outstanding customer service. Nicola has consistently gone above and beyond to ensure that our transition into our new home was smooth. No task has been too challenging for her, and she always prioritises our needs. As first-time homeowners, navigating through the intricacies of the process can be daunting, but Nicola has provided invaluable support and reassurance. Her kindness, respect, professionalism, and informative approach have truly made our experience memorable, and we are sincerely grateful for her dedication.If you have her , you are sorted !!!!!!

P&A · 8 December 2023

★★★★★ 3/5

Trustpilot

Take to long to carry out repairs phone…

Take to long to carry out repairs phone lines always take to long to get through always long queues. Do not keep front of the building in good repair and clean. Grass cutting carried out is a joke looks a right state after gardeners have been. Very bushy and high shrubs planted alongside path way which restricts the pathway no body checks them.

Janice · 22 October 2024

★★★★★ 1/5

Trustpilot

Why Cant They Fix A Simple Repair ??

I have been unblocking the toilet I rent from places for ppl for the last year but the last 4 months this problem has got worse. I report it .. take time off and wait, Only for them to send a man with a stick and plunger. I was told by one of the guys from places for ppl "Tell places for ppl the drain is blocked" which i did ". Today a man turned up wearing a body camera accusing me of being aggressive, It was quite strange as if pre-planned as all I did was open the door telling him the toilet is filled with "faeces" this argumentive plumber accused me of being aggressive, i closed the door to avoid being lied to and accused further. In my opinion some of these person's from this company 'Places for People' are acting more like a gang rather than a company providing a service. This problem is unresolved and i hope nothing else goes wrong as relying on them is extremely sad.

Max · 5 December 2023

★★★★★ 1/5

Trustpilot

Mould/damp issue

We have a mould/damp issue which unbeknown to me when I accepted the property has been going on for years. Complaint after complaint over the years and we still have the issue. Surveyor comes out without damp meter ir proper tools to check cavity wall insulation. In all the 40 odd years I have been a housing association tenant with different housing association either due to moving or their so called mergers, places for people are by far the worse, and instead of maintaining the properties they already have, 330, 000 properties Don't bother places for people leaving your feedback to get in touch,absolute waste of time and staff member I spoke to about mould was downright rude

Ruth · 28 November 2023

★★★★★ 1/5

Trustpilot

Lack of urgency with repair

Having a issue with damp and mould , so far have had one missed appointment and another appointment booked with another 5 weeks to wait . Date of first letter to inform of repair July 2 2024 , how many months will this go on for ? Please note that I have COPD grade four !! so could really do with this sorting ASAP

Mr · 25 September 2024

★★★★★ 4/5

Trustpilot

Longtime Resident

I've lived in my house for over 28 years and while i love my home, the repairs and necessary works on the houses are very few and far between. The kitchens need replacing and the doors and windows have been painted once in the time ive been here. All that aside. neighbours watch out for each other and I wouldnt want to live elsewhere

Caroline · 23 September 2024

★★★★★ 1/5

Trustpilot

horrendous iv been battling with this…

horrendous iv been battling with this company for 7 months regarding a fence that fell down with rot . Kept telling me they was coming out letting me down , raised to stage one complaint by an housing officer chris smith . which was investigated Abd then promised ensured that the work would be done on the 14 th of Nov st which a man turned up aft 2 phone calls with no materials and on is own o was told AM 2 men one day They came back at 2 pm put in 2 fence post and 2 planks and not been seen since . your lucky i give one star my health with these people is full of anxiety you just don’t get any where

Mrs · 17 November 2023

★★★★★ 4/5

Trustpilot

Places for People

I found the staff friendly & efficient but was a bit slow as was training someone! There is a lot to take in but i will get my head around it at some point. Nice bungalow i am in & once i get sorted i hope to be here a long time...........unless i win the lotto like..........haha!Hope this helps you?Andy.

Mr · 7 November 2019

★★★★★ 1/5

Trustpilot

stay away. 🤢🤮🤢

Absolutely shocking. You've managed to take scaffolding down after 2 months time and VERY LITTLE work done. To be honest it's worst than it's been before they started and changed glass and handles in windows. Bet you any money that for price of scaffolding bill ( it was from outside company called BeeJay ) we could have new set of windows and doors installed. We have complained many times. Formal as well and nothing got done. So I'm not into your useless answers from costumer service. I wish photos or videos could be added to review just to shocking standard of work done. We are sick of being ignored. 🤮🤮🤮

Michal · 16 November 2023

★★★★★ 1/5

Trustpilot

road rage by places for people driver (driving through red lights ) by your driver..reg. MK69HFC. .approx. 10 55 to 1100am . 15.11.23. on a666. bb2-3qp b&q. to bb2-4us. lower bank hovin street

road rage (driving through red lights ) by your driver.reg. MK69HFC.appx. 10.55-1100am.on a666. bb2-3qp b&q. to bb2-4us. lower bank hovin street. Blackburn Lancashire, i am absolute disgusted at your driver today. who did his best to knock me out of my lane and off the road as he was hell bent on speeding not only through the red lights he used might is wright in your company van as in excess of 30 miles an hour in a a 30 zone. the fact i cant resolve is he works for a group such as you.which looks after the poor the weak and the venerable. i would say CARE. but judging by way of aggressive manoeuvring & road rage what he did to me he does not care about anyone. thank god i have my dash cam..is he drunk or just low iq . low acceptance.law.care fellow road users.cleary a thug.

Mr · 15 November 2023

★★★★★ 1/5

Trustpilot

1 hour 27 mins to answer the phone is…

1 hour 27 mins to answer the phone is absolutely ridiculous!!!!

Vanessa · 23 April 2026

★★★★★ 1/5

Trustpilot

What a landlord they are🤮🥶🤢🤮🥶

What a landlord they are. You all should be ashamed of yourself. Not suppose you get so many complaints when you run you business that way. You are all bunch af armatures starring from costumer service ending on repair team. I've been try to get in touch many times and just been ignored or put on hold, even on of your maintenance people said he pass the message to management but nothing happened. If any other company be run like that they be straight out of businesses but them lot seems to don't bother about people safety/welfare. You all got my number and email you in costumer service

Michal · 9 November 2023

★★★★★ 5/5

Trustpilot

There have been numerous bad…

This 5* is not for Places for People

Guest · 14 May 2026

★★★★★ 1/5

Trustpilot

Once they sign you up they don't care not helpful

Once they sign you up they don't care . I have to pay rent for a property I carnt move into.as there is no gas as they have had it cut off and I have no idea how to get it re connected we have asked the people who we let it off and they just ignore our emails. They won't put the gas back on when I finally contacted them . They want her to phone them my partner is deaf what a waste of time . So no gas because you already have ro know who your supplier is and be paying them for a service you don't have then they may turn up cos they don't work weekends. But they won't re connected it even if you already have an account with the power company

Kim · 3 November 2023

★★★★★ 1/5

Trustpilot

Places for People is the worst housing…

Places for People is the worst housing association I have ever dealt with. They are completely incompetent and have no regard for their tenants.I have been living in a Places for People property for over a year now, and in that time I have had to complain about numerous issues, including:Leaks in the roof and wallsBroken windows and doorsMould and mildew growthInfestations of pestsEach time I have complained, Places for People have been slow to respond and have often failed to fix the problems. On one occasion, I waited over a year for a leak in my roof to be fixed, and during that time my belongings were damaged by water.I am now in the process of gathering evidence to take Places for People to court. I have had enough of their incompetence and neglect.I would advise anyone to avoid renting from Places for People at all costs. They are a terrible company that does not care about its tenants.Evidence for courtThe following is a list of evidence that I have gathered to support my claim against Places for People:A log of all my complaints to Places for People, including the date and time of each complaint and the response I received.Photographs and videos of the damage to my property.Expert reports from builders and plumbers who have inspected my property.Statements from other tenants who have had similar experiences with Places for People.I am confident that this evidence will be more than enough to prove my case in court. I am determined to hold Places for People accountable for their negligence and to ensure that other tenants do not have to suffer the same way that I have.

Alpha · 3 November 2023

★★★★★ 5/5

Trustpilot

Very thankful for Loraine at places for…

Very thankful for Loraine at places for people who took me through the whole process smoothly an Effectively . She was very in depth with explanation and was amazing.i couldn’t believe the process of biding to placing the application and then getting offered the property (Wednesday-Monday) 6 days ! Now I can’t wait to be handed the keys . Thanks once again highly recommend this company!

Jess · 7 August 2024

★★★★★ 5/5

Trustpilot

Very helpful

Just got the keys to a lovely property via the Mayor of London’s Seaside and Country home scheme. Victoria Croft has been very helpful and very patient- I contacted her a lot!! We are very much looking forward to moving to the seaside- and be near to my son and family. Thank you!

Shirley · 14 July 2021

★★★★★ 2/5

Trustpilot

Takes awhile for repairs

Waiting on repairs I reported since I moved in. Taking awhile, I had no toilet for 2 weeks and had to wait for repair I had to keep ringing up got different reasons they only have 1 plumber, they sent someone who wasn't a plumber, wasn't down as a emergency ended up having to complain. Not the greatest for repairs etc.

Mary · 25 October 2024

★★★★★ 1/5

Trustpilot

cotman repair

I they don't always come out to do repairs you got to wait a couple of weeks or months or stay in for 24 hours after you have complain about a repair and I have not got time to wait in my I prefer it if they come out to do the repair on that day you called them

Adrian · 22 November 2024

★★★★★ 4/5

Trustpilot

Repairs line operators are kind and understanding

I have so many problems firstly getting through to report my repairs takes sometimes over an hour.But I find when I do speak to anyone they are so polite helpful and kind.Recently I spoke to a lady called Lucy and another lady called Aimee Mc Donald.They were both very helpful and they genuinely emphasized with all my problems with gas people and repairs.I think the problem lies with the repair people and the nice kind people at the end of that repairs line get all the frustration and anger which is not their fault

Patricia · 14 October 2023

★★★★★ 4/5

Trustpilot

Repairs line operators are kind and understanding

I have so many problems firstly getting through to report my repairs takes sometimes over an hour.But I find when I do speak to anyone they are so polite helpful and kind.Recently I spoke to a lady called Lucy and another lady called Aimee Mc Donald.They were both very helpful and they genuinely emphasized with all my problems with gas people and repairs.I think the problem lies with the repair people and the nice kind people at the end of that repairs line get all the frustration and anger which is not their fault

PAT · 14 October 2023

★★★★★ 2/5

Trustpilot

The work doesnt get done on time it…

The work doesnt get done on time it gets delay all the time. I keep taking day off from work to stay home so repairs can get finish, waste of time nothing get done. For same work I have to wait few months. I'd be very honest repairs getting worse all the time, they email you at last minutes without any noticed.

AYUB · 1 October 2024

★★★★★ 1/5

Trustpilot

Horrible company, they take no action or care

Extremely disappointing experience with Places for People.

Penuel · 14 May 2026