ZeroC Places for People Dorchester reviews

★★★★★ 2/5

Trustpilot

Just pay more elsewhere for better if you can

Where to start, I have been renting with them for 5 years, in that time the rent has gone from 500 to 650 pcm, what do we get for that money? well I have a drug dealer across from me with kids outside all day and night, another neighbour on a motorbike up and down all night making deliveries at all manner of times, but he doesnt deliver food... the car park is not secure, barrier has been broken for a year or more now, the lift has probably worked 1 month in every 6, black gunk comes from taps, this is not dangerous and is due to old pipes, so there is good news /s, bedroom carpet in all room which wears really badly in high traffic areas like the front room and hall, but they are quite happy for me to pay for it to be replaced, front door is insecure and kids always in the building, they have removed the keycode lock so its key only, which is causing chaos for everyone, especially if you order food and live on the 4th floor with no working lift, had numerous parcels stolen, its just not a great place to be, oh and check what you pay for, I have window cleaning as part of maintenance but havnt seen one for 5 years! oh and they just pushed the rent up another 9%, when does this start? april 1st! I would move but quite frankly i cannot afford to, you couldnt make it up, now lets just wait for the bot with this reponse---- thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam-placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG

Mark · 4 April 2024

★★★★★ 1/5

Trustpilot

These people should be shut down they…

These people should be shut down they have no regard for their tenants safety. Water leaking through every floor of the house we put numerous emergency calls in and they did nothing to repair the issues. Put a complaint in via email explaining the ceilings will collapse my complaint was completely ignored because the tenancy isn’t in my name. 4 days later my ceiling collapsed at 1am luckily missing myself but damaging my property. Living in the house I should be able to put a complaint on my mothers behalf for example what if she had a disability. We now have to pay full rent for a house that has 0 bedrooms we have to wait months for them to even start repairing the roof if it rains hard enough we can still get water coming through the house.Avoid! Places for People like the plague I wouldn’t be surprised if you actually caught the plague from living in one of there properties.

Fred · 2 April 2024

★★★★★ 5/5

Trustpilot

Places For People - Gave me my life back.

Actually, considering how rare secure housing is for people this opportunity and security Places for People have given me has saved and changed my life. My rent is low compared to other pvt rents, my neighbours are all great and I get on with them all. When I moved in and for a while it was quite horrible and bare, but I am okay to decorate so I've put money into my home because I'm not afraid of losing it like other private renters. When I was at my lowest, and just enough perseverance I managed to be the first person to get a viewing and I got it on the spot. In the beginning I was unhappy because of how much work needed doing. But now I've made it into a home I feel incredibly lucky. Thank you Places For People, for giving me a chance. Edit - For Reference I have lived here for 5 years + now.

Jake · 29 March 2024

★★★★★ 1/5

Trustpilot

Nightmare

Hi, I am a owner and have sold my house, the mangement pack seems a nightmare they will only deal with my solicitor, have all ready paid 900 to them. Now they want more money and my solicitor has emailed them to ask what for no reply. Feel like I am been scammed or they are highway robbers.I was hoping to have it sorted by now, they are holding up the move, I am worried the buyer will pull out.

Pauline · 27 March 2024

★★★★★ 1/5

Trustpilot

I am in Bristol and am having issues…

I am in Bristol and am having issues with noise disturbance at my property.I raised my concerns with Places for People and eventually received an email from a 'Places Manager' arranging a meeting at my flat on Monday 25th 9:00.Not only did this high ranking professional from the team not bother showing up for the meeting, she didn't even bother to inform me she wouldn't be attending - leaving me in complete limbo.All she needed to have done was send me an explanatory email.I have still received zero explanation as to why she didn't attend a meeting that she herself arranged.This is incompetent and unprofessional.It is also extremely rude.I was already suffering with anxiety and distress from the noise above my flat - this has been made much worse by this utterly unprofessional service from no less than a 'Places Manager'.All I'm getting now is the silent treatment from her colleagues. 'Consumer Hub' circle their wagons when a tenant raises concerns over the way his/her case has been handled.Is this company policy?Places For People are an appalling organisation, in my twelve years with them this is one pathetic incident of many - I'd gladly move if I could - but this latest farce has left me shocked at the rudeness and complete contempt 'Customer Hub' have for their tenants.In particular - their 'Places Manager'.I'm left feeling these people are only there to serve themselves.My noise disturbance issue remains unaddressed - and 'Consumer Hub'/'Places Manager' are ignoring me and simply not replying to my emails.I still have no idea why she did not attend this meeting and why she didn't inform me she would not be there.The meeting was confirmed last Thursday - Monday morning the 'Places Manager' simply couldn't be bothered to turn up and simply couldn't be bothered to communicate.Now she can't even be bothered to explain why.

Jamie · 26 March 2024

★★★★★ 5/5

Trustpilot

Because of the lockdown I didn't have…

Because of the lockdown I didn't have the pleasure of meeting Regan Spence in person. It was all done in a very friendly manner over the phone. Within the hour she had explained everything I needed to know and answered all my questions. The tenancy was read and signed using my smart phone. Thank you Regan for making it a seamless experience

Norm · 26 January 2021

★★★★★ 1/5

Trustpilot

My advice to buying part ownership..

My advice to buying part ownership... is don't bother... the management on the maintenance team she is useless... they say they will sort it .. but don't... having a disabled son staying ,, and you have water through kitchen ceiling .. videos as evidence.. best of sorting it you're self... this isn't hate,.. this my feelings towards this company, to be honest I've forgot more than the maintenance management know. This happened September 2022.

Steve · 11 July 2024

★★★★★ 1/5

Trustpilot

Unethical and must be stopped

Money grabbing company destroying our countryside - protected land and nature - for profit? Sick. Causing irreversible halm.

Annie · 11 April 2026

★★★★★ 1/5

Trustpilot

Worst house I’ve stayed in from the…

Worst house I’ve stayed in from the first 3 months I stayed I had no gas or hot water due to faulty boiler,I withheld rent and kept the money as to compensate for the electric heaters and amount of usage of my kettle and was spending over 20 pounds a dayThrought the first year things slowly started to show,door frames warped,nails coming through the floor,leaks from radiators tubing the carpet,no repairs being carried out within a year and also not being carried out even after calling,texting and emails to head of department I think it’s time I take the full story to the papers the local MP and also go to the environmental health and if needs be I’m happy to take it to court knowing I will win a case against a “housing company” that can’t do there job !!

Adam · 17 March 2024

★★★★★ 1/5

Trustpilot

Thankfully I am not a tenant but

I own a garage next to a property owned by Places For People. No permission sought to use my property whilst scaffolding was erected. Vans blocking the garage despite double yellows, dropped kerb and no parking notices. Their contractor (MD Group) have dumped rubbish including 2 wooden pallets in front on the garage door. I'm elderly and cannot move heavy items. Nobody at PfP knows what's going on and who is responsible. Currently no contractors on site. Emails plus picture including one to the CEO get no response not even an automated acknowledgement of receipt. I managed to find out who the contractors are via the scaffolding company. I used to work for Bristol Churches HA before it was absorbed by PfP. It wasn't great but certainly more responsive than this shower.Finally got hold of Simon from PfP who has been proactive in sorting out the contractors. Cheers Simon but I hope in future PfP staff will be advised of major works being undertaken by a different part of PfP.

Christine · 15 March 2024

★★★★★ 5/5

Trustpilot

Good morning!

Good morning!My name is Bozena Smigielska Pirowicz and I am 15 years tenant in places for people!Last December I have been in very bad experience with tenant above me and I nearly ended my life because of the tenant very bad behaviour!So l don't want to explain why but l have to say BIG THANK YOU TO MICHELLE WOODWARD for her kindness,support and absolutely beautiful hard ❤️!She deserves gold medal!Once again MICHELLE thank you!Kind regards Bozena Smigielska Pirowicz

BOZENA · 23 April 2024

★★★★★ 1/5

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I was offered a property on the 28th…

I was offered a property on the 28th July. I sent my email of evidence but no one got back to me. I rang to veiw the property. And was told someone would get in touch with a viewing. No one got in touch. So I lo st out on this property. I am so fuming.not happy at all.

CATHERINE · 29 July 2021

★★★★★ 1/5

Trustpilot

Chicken Little

My ceiling started leaking on the 7th of December from my upstairs neighbours balcony and despite my making emergency reports about the water being let into the property, they fobbed me off by telling me they would get in contact with my upstairs neighbours immediately, then they didn't at all, I checked (wow people talk to their neighbours imagine that) and then to add insult to injury, after complaining about this, they continued completely and utterly ignoring me, entirely negligent when you consider it's THEIR PROPERTY THAT IS BECOMING WATERLOGGED AS A RESULT OF RAIN. I was eventually able to learn from one person who gave me one arbitrary phone call about my collected issues after complaining that my emergency repair reports WEREN'T EVEN LOGGED.THEY HAVE LEFT ME WITH RAIN IN MY LIVING ROOM FOR FOUR WHOLE MONTHS.ALL WINTER!I am a broken man at this stage.I'm going to the ombudsman. My sink is now blocked so I can't do my washing up or clean my clothes, my furniture has been ruined, the chipboard floor has been warped, my ceiling is beyond cracked and I'm now even getting black mould in here as a result of the constant condensation and humidity in here. It smells bad, it smells really bad, because I have dirty buckets and rubbish bags all over my living room.If you work for this absolute shambles of a company, don't bother leaving a note, YOU ALREADY HAVE MY COMPLAINT AND YOU DID FK ALL ABOUT THAT SO WHY WOULD THIS BE ANY DIFFERENT.I am shocked an appalled at the outright negligence I've been given here and at this stage even if you respond to my complaint, even if you repair my ceiling, and my floor, and my windowsills, and you get rid of the black mould, and you unblock my sink, and you replace my kitchen (as is within my rights) and you replace my bathroom (also within my rights) and you do something about my antisocial downstairs neighbour banging on his walls and slamming his windows, even if you actually did all of that, I would STILL be going to the ombudsman for the NOW HISTORIC nature of the complaint.If you think you can get away with just ignoring people you don't like dealing with you have another thing coming. They were bad as Luminus, not great as Chorus Homes but now as P4P they are officially trash and I will not rest until I am paid compensation for the nights sleep I've lost, the damage to my possessions and the danger to my trucking health you actual C.UNTS.

Jack · 10 March 2024

★★★★★ 1/5

Trustpilot

THIS COMPANY HAS LET US DOWN

We were in the process of purchasing a shared ownership property with places for people and because our solicitor couldn’t exchange on the day that they demanded they decided to pull out of the sale 3 working days prior to their exchange date. The worst thing about this is the house isn’t ready to move in yet and we still have 3 weeks to their expected completion date. Due to my solicitor being on holiday they pulled the plug on the deal before even speaking to him. This has now left us having to find another property with the possibility of loosing the sale on my property. I am disgusted with the treatment they have given me. It is now going to take at least another 3-4 months before they could get someone else in there, opposed to us in possibly in 3 weeks.

Tonia · 10 March 2024

★★★★★ 1/5

Trustpilot

Corrupt Thugs who don't care about…

Corrupt Thugs who don't care about their Tenants. The complaint system is more likely to make you an enemy than to help fix your problems. Beware and stay away if at all possible, go elsewhere for real services, with a duty of care these don't believe in care at all. I only gave 1 star as - was not available. Seriously avoid at all costs. I bet they are proud of their score out of over a thousand reviews. Hang your heads in shame.

Jqug · 9 March 2024

★★★★★ 5/5

Trustpilot

Absolutely terrible Nightmare

Absolutely terrible Worst nightmare I've experienced fir years Anti Social Behaviour is not dealt with. Passing the book BBully culture Avoid if you can They promise to care for yiu . But don't give s flying pea about yiuThey avoid Please don't tenant with them unless your circumstances nudge you to Avoid

Paul · 3 August 2022

★★★★★ 1/5

Trustpilot

Unfortunately

Unfortunately, I have to tell you that four months ago, I told the house manager that the gutters are full of leaves and dirt, and when it rains, a lot of water pours on the glass of my daughter's bedroom and the other bedroom, and this causes damage to different parts of the house. It is possible, but currently, after four months, nothing has been done by the company

Mr.Sabolghasem · 23 September 2024

★★★★★ 3/5

Trustpilot

Space

The space in the flats are too small, especially my kitchen and bedroom. Only the bathroom is to my suite. As it is now, am running out of space, need more space for my clothes. I am still unhappy about the emergency escape ramp that is not install. Another thing, I am still trying to find out at what stages or time does one becomes a long-term tennant?

Mrs · 7 October 2024

★★★★★ 1/5

Trustpilot

Altogether a bad experience,some…

Altogether a bad experience,some neighbours very obnoxious ,smoking at the entrance of the flats ,not a good impression to visitors, ASB not dealt with effectively, difficult to get through on the phone to the call centre.I wouldn't recommend Places for People,high service charges and are due to rise again in April 2025.Avoid this Housing Association at all costs if you want a quiet life.

Gordon · 6 December 2024

★★★★★ 1/5

Trustpilot

DONT BELEIVE THERE WEBSITE which says…

DONT BELEIVE THERE WEBSITE which says first come first serve, its compleaty wrong. This property went on 3.50pm and we had submitted our application by 3.51pm. The 2 days ago 2 diffrent admin staff from lettings said it looked good when looking were we were on the list. Just to find out today that we havnt got it. What a waste of my time and effort. I think senior management need to look how tge system operates. If it says first come first serve it should be.

Steven · 29 February 2024

★★★★★ 1/5

Trustpilot

NOISE NUISANCE

we are living in social housing managed by places for people and have made umpteen complains to customer service about noise from neighbours upstairs but they remain apathetic.It seems they want us to shut up and put up with the ordeal. Our mental and physical health has suffered but the authorities remain unavailable and uninterested in resolving our issue.They are dismissive and feel the noise during daytime is legal and they cannot resolve it. For them any noise nuisance caused between 7am and 11pm is normal.I am noise sensitive and suffer from anxiety and disability but this is being ignored.The whole thing again points to failure of these housing association to build flats with good sound insulation.

Kamini · 29 February 2024

★★★★★ 3/5

Trustpilot

Existing tenants matter in older PFP housing too

I’ve been a tenant for PFP just over a year now. I find the little minor repairs get fixed like shower switches & new shower etc quite quickly & easily, however any major repairs like faulty windows, damp & mould get repaired as cheaply as possible which unfortunately doesn’t resolve the problem, just masks it. I feel if they can afford to splash out on new build homes they should also make an effort to correctly maintain their other properties too. I did follow their complaints process which I would urge anyone to do as in the end my complaint is still being monitored and some small compensation has been offered so far. However, if they wish to improve, I feel some kind of customer insurance could be offered at a small addition to the rent per month that everyone pays to cover major repairs if there so worried about spending on essential work. Surely this would help cover their costs rather than being taken to court for thousands that in turn puts them out of business. Their other areas for improvement include communication between departments and to customers. However, I feel lucky to have a social house that’s otherwise great. It’s spacious and fairly modern and a decoration voucher was offered at the start of my tenancy for some bedrooms. I just feel it is a shame to let such a nice house go to ruin. So I am going to try my best to look after it and am hoping in the near future the proper essentials repairs ( replaced windows) will be done because I would eventually like to buy the house in the future. Their online portal is easy to use where you can report repairs, pay rent etc too. I find if you can negotiate with them regarding repairs/problems, it’s far better that way. I will continue to monitor the disrepairs and their conduct.

Sarah · 27 February 2024

★★★★★ 5/5

Trustpilot

I am a new tenant with places for…

I am a new tenant with places for people, i have to say they have been amazing, never thought i would get a property but im so glad i have Amanda has been amazing and has answered any questions i have had - cant wait to move in our new home :)

Kellcie · 8 July 2022

★★★★★ 1/5

Trustpilot

I have been a Tennant for 8 years and…

I have been a Tennant for 8 years and it's a battle trying to get any repairs done. They make every excuse and lie to prevent spending money on repairs. My kitchen is falling apart and was meant to be updated a few years ... guess what... still nothing. The house is an E energy efficiency so always freezing as costs a fortune to run so i freeze.I could write about the many failures but it'd take too long. They're a disgrace and no doubt lining their own pockets while we suffer. And yes I do work and iam registered disabled. We deserve better!!!!

Jeannie · 17 February 2024